Reception

Reviews of Quality Inn & Suites

2.5 out of 5
Quality Inn & Suites
1530 Robinson Court, Kingston, ON

Reviews

8.8

Excellent

Rating 10 - Excellent. 562 out of 1000 reviews" "
Rating 8 - Good. 325 out of 1000 reviews" "
Rating 6 - Okay. 65 out of 1000 reviews" "
Rating 4 - Poor. 30 out of 1000 reviews" "
Rating 2 - Terrible. 18 out of 1000 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

JUN

Liked: Cleanliness, staff & service, property conditions & facilities
Stay one night
Stayed 1 night in May 2024
Response from Quality Inn & Suites Kingston on 12 May 2024
Hello Jun,Thank you for your wonderful review! We are thrilled to see that you had an excellent stay with us and look forward to welcoming you back again soon.

10/10 Excellent

PREMLAL

excellent
Stayed 1 night in May 2024
Response from Quality Inn & Suites Kingston on 12 May 2024
Hello Premlal,Thank you for your wonderful review! We are thrilled to see that you had an excellent stay with us and look forward to welcoming you back again soon.

2/10 Terrible

Michael

Travelled with partner
Liked: Amenities
I checked my Expedia App for a trip that I took last year, wanting to select the same hotel that I had last year because it had a pool and a restaurant. The App said that I had used the Quality Inn and Suites, so that is the one that I booked. Turns out It was not the same one that I had previously booked. This one has no pool or restaurant. I had to stay here because I had already paid. What else could I do. How can this mistake be rectified ?
Stayed 1 night in May 2024

10/10 Excellent

Amy

Travelled with family, Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very good
Stayed 1 night in May 2024
Response from Quality Inn & Suites Kingston on 6 May 2024
Hello Amy,Thank you for your wonderful review! We are thrilled to see that you had an excellent stay with us and look forward to welcoming you back again soon.

10/10 Excellent

pratheepan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service was awesome.Aarti was outstanding.
Stayed 1 night in May 2024
Response from Quality Inn & Suites Kingston on 5 May 2024
Hello Pratheepan,Thank you for your wonderful review! Amazing to hear that your customer service delivered from Aarti was outstanding! We will be sure to pass this feedback along to Aarti!We are thrilled to see that you had an excellent stay with us and look forward to welcoming you back again soon!

10/10 Excellent

CURTIS

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and it was nice to be able to have a warm breakfast.
Stayed 1 night in Apr 2024
Response from Quality Inn & Suites Kingston on 1 May 2024
Hello Curtis,Thank you for your wonderful review! We are thrilled to see that you had an excellent stay with us and look forward to welcoming you back again soon. Good to hear that you enjoyed the warm breakfast!

10/10 Excellent

Maxime

Liked: Staff & service
Stayed 1 night in Apr 2024
Response from Quality Inn & Suites Kingston on 1 May 2024
Hello Maxime,Thank you for your wonderful review! We are thrilled to see that you had an excellent stay with us and look forward to welcoming you back again soon.

8/10 Good

Frank

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Quality Inn & Suites Kingston on 22 Apr 2024
Hello Frank,Thank you for your wonderful review! We are thrilled to see that you had an excellent stay with us and look forward to welcoming you back again soon.

10/10 Excellent

Marco

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall great experience. Buffett breakfast was good. A little more fruit options maybe some bananas would be great. Overall great hotel and great experience. Thank you.
Stayed 1 night in Apr 2024
Response from Quality Inn & Suites Kingston on 21 Apr 2024
Hello Marco,Thank you for your review, as well as your feedback on having some more fruit options! We are glad to hear that you had a great experience with us, and hope to see you again in the future!

10/10 Excellent

Shirley

Liked: Cleanliness, staff & service, property conditions & facilities
The staff are extremely friendly and helpful.
Stayed 1 night in Apr 2024
Response from Quality Inn & Suites Kingston on 16 Apr 2024
Hello Shirley,Thank you for your wonderful review! We are glad to hear that the staff were helpful and friendly during your stay! The Quality Inn strives to provide excellent service for its guests! We hope to see you again in the future.

10/10 Excellent

cory

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Quality Inn & Suites Kingston on 15 Apr 2024
Hello Cory,Thank you for your wonderful review! We are thrilled to see that you had an excellent stay with us and look forward to welcoming you back again soon.

10/10 Excellent

Carrie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was clean, well kept, and safe, and service was amazing. I have zero complaints! Seriously, the customer service was one of the best I've seen at any hotel I've stayed at. And that makes all the difference in the world! While it isn't central to all the tourist attractions in Kingston, it's a good location for restaurants and shopping.
Stayed 2 nights in Apr 2024
Response from Quality Inn & Suites Kingston on 10 Apr 2024
Hello Carrie,Thank you for sharing your positive review from your stay with the Quality Inn! We are happy to hear that you received very good service throughout your stay experience. We hope to see you again in the future!

10/10 Excellent

ryszard, Granby

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Quality Inn & Suites Kingston on 10 Apr 2024
Hello Ryszard,Thank you for your wonderful review! We are thrilled to see that you had an excellent stay with us and look forward to welcoming you back again soon.

10/10 Excellent

Suzanne

Liked: Cleanliness, staff & service, property conditions & facilities
Comfy beds!
Stayed 1 night in Apr 2024
Response from Quality Inn & Suites Kingston on 9 Apr 2024
Hello Suzanne,Thank you for your wonderful review! Happy to hear that you found the beds to be comfy! We are thrilled to see that you had an excellent stay with us and look forward to welcoming you back again soon.

10/10 Excellent

Lauralee

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was exactly what we were looking for.
Stayed 1 night in Apr 2024
Response from Quality Inn & Suites Kingston on 9 Apr 2024
Hello Lauralee,Thank you for your wonderful review! We are thrilled to see that you had an excellent stay with us and look forward to welcoming you back again soon.

8/10 Good

Kelvin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Satisfied.
Stayed 1 night in Feb 2024
Response from Quality Inn & Suites Kingston on 9 Apr 2024
Hello Kelvin,Thank you for your wonderful review! We are thrilled to see that you enjoyed your stay with us and look forward to welcoming you back again soon.

10/10 Excellent

Spencer

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, ideally located, friendly staff and all the amenities you could ever want. If you need a solid hotel for a short stay, this checks all the boxes.
Stayed 1 night in Apr 2024
Response from Quality Inn & Suites Kingston on 6 Apr 2024
Hello Spencer,Thank you for your perfect rating and review! At the Quality Inn & Suites Kingston, our goal is to provide each of our guests with a safe and relaxing travel experience, and we are delighted to hear that you had an enjoyable stay! We truly appreciate your business and look forward to welcoming you back again soon!

10/10 Excellent

Ryszard

Liked: Cleanliness, staff & service, property conditions & facilities
Clean premises, polite staff
Stayed 1 night in Apr 2024
Response from Quality Inn & Suites Kingston on 6 Apr 2024
Hello Ryszard,Thank you for your wonderful review! We are thrilled to see that you had an excellent stay with us and look forward to welcoming you back again soon.

8/10 Good

jamie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tucked away in a very convenient location
Stayed 2 nights in Mar 2024
Response from Quality Inn & Suites Kingston on 6 Apr 2024
Hello Jamie,Thank you for your wonderful review! We are thrilled to see that you had an excellent stay with us and look forward to welcoming you back again soon.

10/10 Excellent

donna

Stayed 1 night in Apr 2024
Response from Quality Inn & Suites Kingston on 23 Apr 2024
Hello Donna,Thank you for your wonderful review! We are thrilled to see that you had an excellent stay with us and look forward to welcoming you back again soon.

8/10 Good

Frank

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Quality Inn & Suites Kingston on 1 Apr 2024
Hello Frank,Thank you for your wonderful review! We are thrilled to see that you had an excellent stay with us and look forward to welcoming you back again soon.

2/10 Terrible

Craig

Stayed 1 night in Mar 2024
Response from Quality Inn & Suites Kingston on 15 Apr 2024
Hello Craig,Thank you for rating your stay at the Quality Inn & Suites in Kingston. We would love to learn more about your experience so we can continue to improve on the aspects that matter most to our guests.

8/10 Good

Linda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good. Having some instructions for using TV would have been helpful.
Stayed 1 night in Mar 2024
Response from Quality Inn & Suites Kingston on 25 Mar 2024
Hello Linda,Thank you for your wonderful review! Please let the front desk know if you ever have issues with the tv in the room as we can try to help out for this!We are thrilled to see that you had an excellent stay with us and look forward to welcoming you back again soon.

8/10 Good

Christian

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Mar 2024
Response from Quality Inn & Suites Kingston on 25 Mar 2024
Hello Christian,Thank you for your wonderful review! We are thrilled to see that you had an excellent stay with us and look forward to welcoming you back again soon.

10/10 Excellent

Leslie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff were wonderful!
Stayed 2 nights in Mar 2024
Response from Quality Inn & Suites Kingston on 25 Mar 2024
Hello Leslie,We are glad to hear that our front desk service was wonderful for you! Top-quality service is something we always aim for! We hope to see you again in the future!

10/10 Excellent

Jack

Stayed 1 night in Mar 2024
Response from Quality Inn & Suites Kingston on 14 Apr 2024
Hello Jack,Thank you for your wonderful review! We are thrilled to see that you had an excellent stay with us and look forward to welcoming you back again soon.

10/10 Excellent

Pamela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We’ve stayed here before and have always had great service. Staff is great and friendly. Only complaint would be the walls were dirty in our room by the garbage can and the kids screaming up the hallways was a little much. I also know this is not the fault of the facility. Our fault for booking during a hockey tournament!
Stayed 1 night in Mar 2024
Response from Quality Inn & Suites Kingston on 25 Mar 2024
Hello Pamela,Thank you for sharing your feedback about the walls in the room. This information will help us to improve our services. We hope you still had a great stay despite it being a busy weekend! We look forward to seeing you again in the future!

10/10 Excellent

Gail

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was in Kingston for a treatment at KGH. Chris at the front desk was exceptional. He went over and above to provide good service and was kind and sensitive to my situation as it had been a difficult day for me. I will remember his kindness always.
Stayed 1 night in Mar 2024
Response from Quality Inn & Suites Kingston on 23 Mar 2024
Hello Gail,Thank you for your review of your experience at the Quality Inn! We love to hear that exceptional service was given from the front desk for your stay. We will definitely pass this along! We wish you all the best, and hope to see you again in the future!

6/10 Okay

Daniel

Travelled with partner
Average
Stayed 2 nights in Mar 2024
Response from Quality Inn & Suites Kingston on 25 Mar 2024
Hello Daniel,Thank you for rating your stay at the Quality Inn & Suites in Kingston. We would love to learn more about your experience so we can continue to improve on the aspects that matter most to our guests.

8/10 Good

Selena

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay, there was only a small issue with there being blood on the bed, but besides that, everything was a-okay!
Stayed 1 night in Mar 2024
Response from Quality Inn & Suites Kingston on 19 Mar 2024
Hello Selena,Thank you for your review of the hotel! We are glad to hear that mostly everything during your stay was great. We appreciate the feedback on the bed in the room, as this helps us to continue improving our services.We look forward to seeing you again in the future!

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Quality Inn & Suites Kingston on 19 Mar 2024
Hello Paul,Thank you for your wonderful review! We are thrilled to see that you had an excellent stay with us and look forward to welcoming you back again in the future.

10/10 Excellent

Jayne

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very nice hotel. It is conveniently located off the 401. The room was spacious and very clean. Beds were comfortable. Breakfast was excellent. I would return again and I would recommend the hotel to friends and family.
Stayed 1 night in Feb 2024
Response from Quality Inn & Suites Kingston on 18 Mar 2024
Hello Jayne,Thank you for your review of the hotel! We are glad you were pleased with the room and that you found the beds to be comfortable. It is fantastic to hear that you enjoyed the breakfast! We look forward to seeing you again in the future!

10/10 Excellent

Paride

Travelled with partner
Liked: Amenities
Clean
Stayed 1 night in Mar 2024
Response from Quality Inn & Suites Kingston on 17 Mar 2024
Hello Paride,Thank you for your wonderful review! We are thrilled to see that you had an excellent stay with us and look forward to welcoming you back again soon.

8/10 Good

lori

Stayed 1 night in Mar 2024
Response from Quality Inn & Suites Kingston on 6 Apr 2024
Hello Lori,Thank you for your wonderful review! We are thrilled to see that you had an excellent stay with us and look forward to welcoming you back again soon.

10/10 Excellent

S

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient to get going on the 401.
Stayed 1 night in Mar 2024
Response from Quality Inn & Suites Kingston on 17 Mar 2024
Thank you for your wonderful review! It is certainly very convenient that we are located close to Highway 401 for travel!We are thrilled to see that you had an excellent stay with us and look forward to welcoming you back again soon.

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great!
Stayed 1 night in Mar 2024
Response from Quality Inn & Suites Kingston on 16 Mar 2024
Hello Kelly,Thank you for your wonderful review! We are thrilled to see that you had an excellent stay with us and look forward to welcoming you back again soon.

8/10 Good

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
The property was clean.Easy access and well maintained
Stayed 1 night in Mar 2024
Response from Quality Inn & Suites Kingston on 14 Mar 2024
Hello Steve,Thank you for your wonderful review! We are thrilled to see that you had an excellent stay with us and look forward to welcoming you back again soon.

8/10 Good

Ellen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Quality Inn & Suites Kingston on 16 Mar 2024
Hello Ellen,Thank you for your wonderful review! We are thrilled to see that you had an excellent stay with us and look forward to welcoming you back again soon.

10/10 Excellent

neil

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent clean and cosy hotel. Nice staff, decent warm breakfast. Terrible coffee.
Stayed 2 nights in Mar 2024
Response from Quality Inn & Suites Kingston on 10 Mar 2024
Thank you for your wonderful review! We are thrilled to see that you had an excellent stay with us and look forward to welcoming you back again soon.

10/10 Excellent

Melvin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in, clean, quiet
Stayed 1 night in Mar 2024
Response from Quality Inn & Suites Kingston on 7 Mar 2024
Thank you for your wonderful review! We are thrilled to see that you had an excellent stay with us and look forward to welcoming you back again soon.

8/10 Good

Ralph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Quality Inn & Suites Kingston on 6 Mar 2024
Hello Ralph,Thank you for your wonderful review! We are thrilled to see that you had an excellent stay with us and look forward to welcoming you back again soon.

10/10 Excellent

Shailla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast staff was really nice and helpful.
Stayed 1 night in Mar 2024
Response from Quality Inn & Suites Kingston on 5 Mar 2024
Hello Shailla,Thank you for your wonderful review! We are thrilled to see that you had an excellent stay with us, in particular with your experience during the breakfast hours! We look forward to welcoming you back again soon!

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Thanks for a good stay. Wish the shower had better water pressure, but that’s my only complaint
Stayed 1 night in Mar 2024
Response from Quality Inn & Suites Kingston Guest Services on 5 Mar 2024
Hello Jennifer,Thank you for taking the time to provide us with your valuable feedback. At the Quality Inn and Suites Kingston, we are always looking for ways to improve our customer experience. We are glad to hear you enjoyed your stay!We appreciate you highlighting areas of improvement in our guest rooms, as your feedback helps with our continuing efforts to provide excellent service and a great stay. We appreciate your business and hope to welcome you back soon.

10/10 Excellent

Steven

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn't spend much time in the room other than to sleep and shower and that worked out perfectly. Some noise from nearby kids but kids will be kids. Ran into zero Karens so everything went well.
Stayed 1 night in Mar 2024
Response from Guest Services Team on 5 Mar 2024
Dear Steven,Thank you for taking the time to share your feedback with us regarding your recent stay.We're glad to hear that your accommodations met your needs for a comfortable night's rest and a refreshing shower. However, we apologize for any noise disturbances caused by nearby children. While we understand that kids will be kids, we strive to ensure a peaceful environment for all our guests.We appreciate your understanding and patience in this matter. We're pleased to hear that your overall experience was positive, and we hope to have the opportunity to welcome you back for another enjoyable stay in the future.Best regards,Quality Inn & Suites, Kingston !!

8/10 Good

Colin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The mattress was too soft.
Stayed 1 night in Mar 2024
Response from Quality Inn & Suites Kingston on 14 Mar 2024
Hello Colin,Thank you for the feedback on the mattress. The information you provide to us will help to improve where we can offer better value. We hope that everything else during your stay went well, and look forward to seeing you again!

10/10 Excellent

Marcin

Liked: Cleanliness, staff & service, property conditions & facilities
Overall pretty good
Stayed 1 night in Feb 2024
Response from Guest Services Team on 5 Mar 2024
Dear Marcin,Thank you for your recent feedback.We're glad to hear that you had a positive experience overall. Your satisfaction is important to us, and we're committed to continuously improving to ensure that all our guests have a great stay.We look forward to welcoming you back for another enjoyable experience in the future.Best regards,Quality Inn & Suites, Kingston !!

8/10 Good

Margaret

Stayed 1 night in Feb 2024
Response from Quality Inn & Suites Kingston on 25 Mar 2024
Hello Margaret,Thank you for your wonderful review! We are thrilled to see that you had an excellent stay with us and look forward to welcoming you back again soon.

10/10 Excellent

Julie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 2 nights in Feb 2024
Response from Guest Services Team on 5 Mar 2024
Dear Julie,Thank you for your recent feedback.We're delighted to hear that you found our hotel to be clean. Ensuring a pristine environment for our guests is a top priority for us, and we're glad that our efforts have been recognized.We hope to welcome you back for another enjoyable stay soon.Best regards,Quality Inn & Suites, Kingston !!

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and very clean
Stayed 1 night in Feb 2024
Response from Guest Services Team on 5 Mar 2024
Dear John,Thank you for sharing your recent experience with us. We greatly appreciate your kind words regarding our friendly staff and the cleanliness of our facilities.Providing exceptional service and maintaining a clean environment are top priorities for us, and we're thrilled to hear that we succeeded in making your stay enjoyable.We look forward to welcoming you back for another pleasant stay in the future.Best regards,Quality Inn & Suites, Kingston !!

4/10 Poor

James

Disliked: Property conditions & facilities
noises of the pipes woke me up at 6AM both nights of my stay
Stayed 1 night in Feb 2024
Response from Aarti Mehta on 5 Mar 2024
Dear James,I would like to extend my sincerest apologies for the disturbances caused by the noises of the pipes during your recent stay with us. Your comfort and rest are of utmost importance to us, and it is disheartening to learn that you were awoken at 6 AM both nights due to this issue.Please know that we take your feedback seriously, and I will personally ensure that our maintenance team thoroughly investigates and addresses the source of the noise to prevent any future disruptions for our guests.Thank you for bringing this matter to our attention, and I truly appreciate your understanding and patience. Should you choose to stay with us again, please do not hesitate to contact me directly, and I will ensure that your next stay is as comfortable and peaceful as possible.Warm regards,Quality Inn & Suites, Kingston !!