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Reviews of Best Western Plus Killeen/Fort Hood Hotel & Suites

3 out of 5
Best Western Plus Killeen/Fort Hood Hotel & Suites
2709 Cunningham Road, Killeen, TX

Reviews

8.6

Excellent

Rating 10 - Excellent. 559 out of 961 reviews" "
Rating 8 - Good. 234 out of 961 reviews" "
Rating 6 - Okay. 72 out of 961 reviews" "
Rating 4 - Poor. 47 out of 961 reviews" "
Rating 2 - Terrible. 49 out of 961 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean property, staff was friendly, good location, free breakfast and small pool.
Stayed 5 nights in May 2024

8/10 Good

Aja

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Jose

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property, will be back next week
Stayed 3 nights in May 2024

10/10 Excellent

Leslie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, no fuss check-in, and quiet location.
Stayed 3 nights in May 2024

8/10 Good

Jasmine

Liked: Cleanliness, staff & service, property conditions & facilities
We booked the king suite and it was perfect! Not too cluttered. They are pet friendly and have a waste station which is always nice! The bathroom could be cleaned a little more around the toilet but overall the it was clean! I loved that they had a weekly breakfast menu to view!
Stayed 1 night in May 2024

8/10 Good

Patrick

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The black mold in the shower could get a better clean.
Stayed 4 nights in May 2024

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

4/10 Poor

Jaycee

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
Our room was pretty gross for the price we paid. It was like they slapped new sheets on and left the old bedding on. No vacuuming, no wiping surfaces, crap smeared on the walls of the bathroom (not even exaggerating). Didn't smell or look clean when we walked in the room. We asked if it was possible to move to another room but they just gave us new bedding. The room "looked" nice online but in person it was pretty decieving. Whoever they pay to clean their hotel is not even doing the bare minimum.
Stayed 1 night in Apr 2024

8/10 Good

Michael, Erie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly, helpful staff. I did not know and did not see any notice that room service was upon request only. After 3 days of no fresh towels asked front desk about this and learned on my last day. So no trash dump either so be aware. Clean, comfortable rooms.
Stayed 3 nights in Apr 2024

2/10 Terrible

Autumn

Disliked: Staff & service
Stayed 1 night in Apr 2024

10/10 Excellent

Frances, Reading

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was amazing
Stayed 1 night in Apr 2024

4/10 Poor

Jason

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
I was very displeased with the state of the property. Our non-smoking room smelled of smoke upon entry with a combination of cleaner and paint trying to cover it up. You could tell there was a recent and rushed paint over job to cover up damaged walls, cracks, peeling drywall and paint over paint. Shower curtain couldn't stay on the rod and kept falling off. Safety fixtures in the bathroom were loose and felt unsafe to rely on getting in and out of shower. There was a distinct lack of furniture. We had a double queen suite and the room with the beds just had beds, a night stand between and a TV/Dresser. No chairs or extra lamp. It felt uncomfortably empty. We stayed the night before and after the eclipse and put out a TON of money. Now I don't expect a Days Inn Plus to equal the 4 figure sum we paid for two nights, but it seemed like a poor value to the Red Roof Inn we stayed as the following night. I would not stay at this location again. No Gym as it was under repair (past the date stated on the door) and breakfast was subpar. Breakfast was until 9am, but at 8:20am there was no more food left and they would not make any more because management didn't want to waste anything. "If we started making more food, it would sit past 9am and we would waste it" Never mind the fact that dozens more people came looking for food after I asked.
Stayed 2 nights in Apr 2024
Response from SC - GM on 15 Apr 2024
We always aim to deliver a great experience, and we are sad when we don't meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better!

10/10 Excellent

Tammy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very nice area
Stayed 2 nights in Apr 2024

8/10 Good

Kelicia

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, property conditions & facilities
Good breakfast
Stayed 1 night in Mar 2024

10/10 Excellent

Lynette

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and helpful. Latoya at the front desk is great. Really appreciate her help this morning. Great breakfast Beds were comfortable. Would definitely stay here again. Thanks! 😀
Stayed 1 night in Mar 2024

8/10 Good

Marisol, MISSOURI CITY

Liked: Cleanliness, staff & service, property conditions & facilities
Check in was fast clerk was not friendly at all Pace is clean good breakfast beds are comfortable rooms big
Stayed 1 night in Mar 2024

10/10 Excellent

Moria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very nice
Stayed 1 night in Mar 2024

8/10 Good

Daniel

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful staff. Great breakfast other than there was never gravy for the biscuits. Overall good experience staying at this location.
Stayed 5 nights in Mar 2024

10/10 Excellent

Katoria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Dec 2023

8/10 Good

Ann

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was fine. TV didn't work so they changed our room. Nothing outstanding but it was good.
Stayed 1 night in Mar 2024

10/10 Excellent

Adamm

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

MARGARET, Bend

Stayed 1 night in Mar 2024

6/10 Okay

Mary

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The checkin reception guy was rude and acted like we were putting him out by asking if there was a room available. At first he said there wasn’t one but I knew there was because I had checked Expedia first. He said- oh, we like to keep a spare room in case of emergencies. Then he made me book it on Expedia instead of with him. But- the hotel has very nice rooms and is new so we overlooked this turd.
Stayed 1 night in Feb 2024

4/10 Poor

Crystal

Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
It was dirty
Stayed 1 night in Feb 2024

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024

10/10 Excellent

Vivian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

bryana

Liked: Staff & service
Staff always great this is where I stay everytime i come to Killeen tx
Stayed 2 nights in Feb 2024

10/10 Excellent

April

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean and very comfortable
Stayed 1 night in Feb 2024

6/10 Okay

Rachel

Stayed 1 night in Feb 2024

10/10 Excellent

Dong min

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Stephen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What we needed for a one night stay
Stayed 1 night in Jan 2024

8/10 Good

Rachael

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, nice room
Stayed 1 night in Jan 2024

8/10 Good

Nathan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Overall the property is very great but the only thing I didn’t like was the WiFi the WiFi signal was below par. Everything else was great staff were really polite and respectful
Stayed 3 nights in Jan 2024

10/10 Excellent

Wanda

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, courteous, quiet enough, and travelling alone as an older woman, I felt safe here. That says a lot. Thanks
Stayed 3 nights in Jan 2024

10/10 Excellent

Loletha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

10/10 Excellent

Harry, Miami

Travelled with partner
Liked: Cleanliness, amenities
Stayed 1 night in Dec 2023

10/10 Excellent

Aleisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

6/10 Okay

Marilyn

Liked: Staff & service, room comfort
Comfortable in Killeen
Convenient to all things Killen/Ft Cavazos, but backs to a field where the road ends to park tour buses. One night there was a party that went on till 10:30pm in the parking lot. We were there for several days so we found things one-night travelers might not notice-certain plugs not functioning, iron not working, odor upon entering the room (perhaps animal or sour milk), no extra blankets. The front staff was always kind and helpful when possible! The beds were comfortable and clean. In spite of the party, we would return again.
Stayed 3 nights in Dec 2023

10/10 Excellent

Raul

Stayed 3 nights in Dec 2023

6/10 Okay

Lois

Disliked: Property conditions & facilities
Stayed 2 nights in Dec 2023

2/10 Terrible

Britney

Travelled with family
Refund from hotel
The hotel room had leaking pipe. Causing leak in room, hotel agreed to full refund
Stayed 1 night in Dec 2023

8/10 Good

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was clean and comfortable. Breakfast options seem to dwindle with each stay.
Stayed 1 night in Nov 2023

8/10 Good

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and quiet. I stayed for 4 days they only had coffee at breakfast the first day. They said the truck didnt restock them. Never bothered to put up a sign or anything had to find out daily by getting hot water dispensed into a cup.Big disappointment because I chose this hotel for the breakfast and coffee.
Stayed 3 nights in Dec 2023

10/10 Excellent

Donna

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

2/10 Terrible

Hai

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This is not to discount the staff as they were friendly and helpful. The room that I was placed in was not clean and a lot of things were not prepared as a new person would come in. This was disappointing.
Stayed 2 nights in Dec 2023

2/10 Terrible

Mindy

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Run Away Quickly
The hotel is disgusting and dirty. The carpet in our room has never been cleaned. The bathroom was falling apart and dirty. The room smelled like bad body odor. To the point that poopouri wouldn’t even help. To top it off the electricity went off at 230am on our second and last night. The hotel is a disaster and we will not ever be back. If my parents had not stayed in the same hotel. I would have left.
Stayed 2 nights in Dec 2023

8/10 Good

Kim, Austin

Stayed 1 night in Dec 2023

10/10 Excellent

Annetta

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was close to my son’s home
Stayed 3 nights in Nov 2023

6/10 Okay

Sharon

Travelled with family
Liked: Staff & service
Disliked: Amenities
M
Stayed 1 night in Nov 2023