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Reviews of Candlewood Suites Kenedy, an IHG Hotel

2.5 out of 5
Candlewood Suites Kenedy, an IHG Hotel
304 Business Park Dr, Kenedy, TX

Reviews

8.8

Excellent

Rating 10 - Excellent. 37 out of 61 reviews" "
Rating 8 - Good. 15 out of 61 reviews" "
Rating 6 - Okay. 3 out of 61 reviews" "
Rating 4 - Poor. 3 out of 61 reviews" "
Rating 2 - Terrible. 3 out of 61 reviews" "

8.4/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Melissa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room has a really nice kitchen. Full refrigerator and dishwasher. Bathroom has shampoo and conditioner and body wash in large bottles. It is as nice as a condo accommodations Room was very clean. Even the hallways smelled fresh.
Stayed 1 night in May 2024
Response from GM on 5 May 2024
Thank you for your valued feedback. We our very happy to hear that you enjoyed your stay with us. We look forward to seeing you again soon.

10/10 Excellent

Daniel, San Antonio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hotel Management on 10 Apr 2024
Hello Daniel. We're so happy to hear that our guests had an amazing experience at Candlewood Suites Kenedy! We want our guests to feel like they are at home when they stay with us, and we're thrilled that you had such a great experience here. Thank you for choosing us as your hotel of choice!

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Candlewood Suites on 25 Jan 2024
Thank you for your review, we look forward to seeing you again soon when travel brings you back to our area.

4/10 Poor

Cassandra

Disliked: Cleanliness, staff & service
Stayed 3 nights in Jan 2024
Response from CWS on 20 Jan 2024
Thank You for your feedback, please give us another chance to be your home away from home. We look forward to seeing you again soon when travel brings you back to our area.

10/10 Excellent

Eli

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great customer service
Stayed 1 night in Jun 2023
Response from DB on 3 Jul 2023
Thank you for letting us know you had an enjoyable stay at the hotel. We always appreciate hearing from our guest. I have shared your feedback with our staff. We hope you will come back again.

10/10 Excellent

steve

Travelled with family
Liked: Cleanliness, staff & service
Suite provides all necessary amenities.
Stayed 1 night in Dec 2022
Response from AGGM on 29 Dec 2022
Steve,Thank you for your valued feedback, We are very pleased to hear you enjoyed your stay with us . We hope to see you again when travel brings you back to our area.

6/10 Okay

Noah

Business traveller
Halloween decorations made facility appear closed. People laying on the floor in common areas with no shirts on. Room smelled like mold. Would not recommend.
Stayed 1 night in Oct 2022
Response from Noah on 18 Oct 2022
My Apologies about the experience you had while you stayed here at Candlewood Suites. We hope you give us another chance to make it up to you, When travel brings you back to the area.

10/10 Excellent

Sam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All staff was friendly and helpful the general manager went out of her way to make sure our stay was excellent we will definitely be back to this hotel soon We have never felt at home until we stayed at this location thank you Candlewood kenedy
Stayed 4 nights in Jul 2022
Response from Christie on 24 Jul 2022
Thank you for your excellent review! Amanda is a rock star and we are glad she made your stay memorable! We are definitely looking forward to seeing on your next visit to Candlewood Suites Kenedy.

10/10 Excellent

Kerri

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great!
Nice and quiet. Great kitchen setup.
Stayed 1 night in Apr 2022
Response from AGGM on 3 May 2022
Thank you for your valued review. I am very pleased to know we were able to accommodate you during your stay, We look forward to seeing you again when travel brings you back to our area.

10/10 Excellent

April

Travelled with family
Liked: Staff & service, property conditions & facilities
I liked that the ice machine was in the Cupboard and not in the halls. I didn't feel like the floors in our room were very clean, or what they were cleaned with left a sticky/waxy residue. Staff was very accomodating and very friendly.
Stayed 2 nights in Apr 2022
Response from AGGM on 2 May 2022
Thank you, For your review ,We are very please that our staff was very accommodating to you and we will be sure to recognize them. My apologies for the way the floor was cleaned . We hope to see you again when you are in the Kenedy Area.

2/10 Terrible

Robert

Stayed 2 nights in Apr 2022
Response from AGGM on 19 Apr 2022
Dear Guest, I apologize for the issues you experienced and I hope you give us another chance to make it right when you are in the area again. Thank You

8/10 Good

kyle

Stayed 1 night in Dec 2021
Response from fmgm on 9 Dec 2021
Thank you for your review hope to see you back soon.

10/10 Excellent

Rolando

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome service and room just bad thing was it surrounded by wildlife
Stayed 1 night in Oct 2021
Response from Christie on 6 Dec 2021
Thank you for leaving us a perfect review! We hope to see you again on your next visit to our Candlewood Suites Kenedy.

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
The bath tub and toilet had not been cleaned and both were dirty. Black mold covered the bath room ceiling. The TV remote would not work properly and a shelf that had been ripped off the wall was placed against the wall under the TV. The dishwasher had a glass that was half full of moldy water. In with the clean dishes. Overall disgusting experience.
Stayed 1 night in Aug 2021
Response from FJ on 10 Oct 2022
Dear Guest,Thank you for your valued feedback. I apologize we did not meet your expectations and I hope your give us another opportunity when you are in the area.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay was great
Stayed 1 night in Jul 2021
Response from FMGM on 16 Jul 2021
Thank you for taking the time to give us your feedback and I hope to see you back soon!

10/10 Excellent

Verified traveller

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Great for the price! Beds were super comfy!
Stayed 1 night in Jun 2021
Response from fmgm on 5 Jul 2021
Thank you for your great feedback and I'm happy to hear you enjoyed our super comfy beds. I hope to see you back soon!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was big, clean, & the kitchenette was a nice surprise. Love that this site is pet friendly. Staff was nice.
Stayed 1 night in Jul 2021
Response from F on 5 Jul 2021
Thank you for choosing us to be your home away from home and I hope to see you back soon!

10/10 Excellent

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were great!!!
Stayed 2 nights in Jun 2021
Response from fmgm on 17 Jun 2021
Thank you for sharing your great feedback and I hope to see you back soon!

10/10 Excellent

Verified traveller

Business traveller, Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service
I liked that checking in was fast. Clerk and hotel staff are friendly and courteous. I like the fact that hotel is PET FRIENDLY.
Stayed 1 night in Jan 2021
Response from FMGM on 13 Jan 2021
Thank you for your great feedback and I'm happy to hear staff was friendly and courteous. Thank you for choosing us to be your home away from home and I hope to see you back soon!

10/10 Excellent

Guillermo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2020
Response from fmgm on 6 Jan 2021
Thank you for your great review and I hope to see you back soon!

2/10 Terrible

Sandra

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beware of Candlewood Suites
The room was extremely dirty with pubic hair in the shower and feces in the toilet. I tried the coffee from the lobby in the morning as there want any in my room and it was terrible. Won’t ever stay here again.
Stayed 1 night in Dec 2020
Response from FMGM on 14 Dec 2020
Dear Guest, I apologize for the issues you experienced and I hope you give us another chance to make it right. Thank you

10/10 Excellent

Iliana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2020
Response from FMGM on 16 Nov 2020
Thank you for taking the time to give us your great feedback. I hope to see you back soon and thank you choosing us to be your home away from home.

8/10 Good

Tim

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and quiet , good place to stay
Stayed 2 nights in Sep 2020
Response from FMGM on 27 Oct 2020
Thank you for taking the time to give us your feedback. I hope to see you back soon.

8/10 Good

Seth

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2020
Response from FMGM on 16 Sept 2020
Thank you for your feedback and I hope to see you back soon! Thank you for choosing us to be your home away from home.

8/10 Good

Verified traveller

Stayed 2 nights in Sep 2020
Response from FMGM on 14 Sept 2020
Thank you for taking the time to give us your feedback. I hope to see you back soon and thank you for choosing us to be your home away from home.

10/10 Excellent

Lopez, RGV Texas

Travelled with family, Business traveller, Travelled with pets
Liked: Cleanliness, staff & service
The hotel was clean, quite and staff was very hospitable. What I didn't like is the situation (covid-19) we are going through at the moment.
Stayed 2 nights in Jul 2020
Response from FJ on 10 Oct 2022
Dear Lopez, Thank you for taking the time to let us know how clean our hotel is and how hospitable our staff is. I hope to see you back soon!

10/10 Excellent

Domingo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent customer service!
Stayed 1 night in Jun 2020
Response from Front Desk Team on 9 Jun 2020
Thank you! Come see us again!

10/10 Excellent

Katrina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great 1st time stay...will definitely return!
I was pleasantly surprised by this hotel. The rooms are spacious with stocked kitchenettes including stove, oven, plates and cups etc. The property also offers free use of washers and dryers for guests, although half of them were out of order so i had to wait longer for them to become available but that didn't bother me too much. Also the bed was very comfortable which was a major concern for me having had a previous back surgery. That along with both firm and soft labeled pillows made for a great night's sleep!
Stayed 3 nights in Mar 2020
Response from fmgm on 31 Mar 2020
Thank you for your great review!

10/10 Excellent

Linda, Dallas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved it! The suite was awesome..lots of space. Separate bedroom..separate living area..nice kitchen area. Really impressed. Will stay there again.
Stayed 1 night in Feb 2020
Response from fmgn on 31 Mar 2020
Thank you for your great review!

6/10 Okay

Anita

Travelled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2020
Response from fm on 21 Feb 2020
Thank you for taking the time to leave us your feedback.

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was awesome. The bed was a great comfy mattress. I have to have a good mattress. The desk staff went above and beyond 10 stars. No breakfasts!!!!!
Stayed 1 night in Dec 2019
Response from fm on 31 Dec 2019
Thank you for your amazing feedback! Hope to see you back soon.

6/10 Okay

joe

Business traveller
Liked: Room comfort
At least they tried
This place is worn out and a bit disorganized I reserved online but they didn’t have a clean room when I got there at 8pm... hey managed to get one cleaned by 9pm
Stayed 1 night in Dec 2019
Response from fm on 31 Dec 2019
Thank you for your feedback and I apologize for the issues you experienced. I hope you can give us another opportunity to make it right.

8/10 Good

Melisa

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Overall...Will Stay Here Again
The hotel is located behind Walmart and very close to get a bite to eat, such as Subway and Sonic. The staff was friendly and the hotel room was clean & comfortable. Overall...I will stay here again. My qualms about the stay: 1) beds were not made when we returned to the hotel. Luckily, the bathroom is stocked with many towels. 2) No hot water when trying to shower the morning of checkout. We called the desk (using our cell because room phone was not reaching anyone) and they turned up the water heater, which saved the morning. 3) We were informed at check-in that no breakfast is offered. Not bad because Sonic, Subway, and Walmart are nearby.
Stayed 2 nights in Nov 2019
Response from fm on 31 Dec 2019
Thank you for taking time to give us your valued feedback. Hope to see you back soon.

8/10 Good

Verified traveller

Stayed 1 night in Nov 2019
Response from fm on 31 Dec 2019
Thank you for taking the time to give us your feedback. Hope to see you back soon.

10/10 Excellent

Kris

Stayed 2 nights in Aug 2019
Response from FJ on 10 Oct 2022
Dear Kris,Thank you for your 10 out of 10 and we appreciate you for taking the time to leave us a review. Hope to see you back soon!

8/10 Good

Felipe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from fmgm on 27 Sept 2019
Thank you for taking the time to give us your valued feedback. I hope to see you back soon!

8/10 Good

Huy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I would stay here if in town
Staff are nice, just their once-a-week room clean up policy was not too fond to.
Stayed 9 nights in Jul 2019
Response from fmgm on 27 Sept 2019
Thank you for your feedback.

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
horrible customer service and no privacy for customers who check into the property
Stayed 1 night in Jun 2019
Response from gm on 24 Jun 2019
Thank you for taking the time to give us your feedback.

10/10 Excellent

Verified traveller

Stayed 1 night in May 2019
Response from FMGM on 24 Jun 2019
Thank you for your review! I hope to see you back

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was great and the checkin was smooth and the young lady was very friendly and helpful
Stayed 1 night in Mar 2019
Response from FMGM on 3 Apr 2019
Thank you for your great review and I hope to see you back!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this hotel. Clean and comfortable. Always stay here when visiting Kenedy.
Stayed 1 night in Mar 2019
Response from FMGM on 3 Apr 2019
Thank you for taking the time to leave us your feedback. I'm happy to hear you enjoyed your stay.

8/10 Good

Arienne

Liked: Staff & service, room comfort
Disliked: Cleanliness
Expected slightly better
Kind staff, nice toiletries, 24/7 gym, and free laundry was much appreciated! But ran into a few cleanliness issues upon arrival. Towels were grayed and some stained. One pillow had not just stains, but actual, brushable dirt on the pillow itself (not the cover). One plate had food stuck on, and one tea cup had stains in the bottom like it had been left to dry with tea in it.
Stayed 3 nights in Mar 2019
Response from GM on 12 Mar 2019
Dear Arienne, Thank you for you valued feedback and I will address these concerns with my entire team immediately. I hope you give us another chance to make it right and I hope to see you back soon!

10/10 Excellent

Sylvia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2019
Response from GM on 12 Mar 2019
Thank you for taking the time to give us your great feedback. Hope to see you back soon!

10/10 Excellent

Alfredo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018
Response from FMGM on 8 Nov 2018
Thank you for taking the time to give us your feedback and I hope to see you back!

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
MFC camp 2018
We always enjoy are stay while here. We come here every year for a girls camp and have stayed here twice and have been very satisfied.
Stayed 2 nights in Oct 2018
Response from FMGM on 29 Oct 2018
Dear Guest, Thank you for your feedback and I'm pleased to hear we met your expectations and I look foreword to seeing you back.

8/10 Good

Brandon

Liked: Staff & service, property conditions & facilities, room comfort
Wish they had more towels in room since it’s a extended stay hotel. Also wish they clean middle off carpet after all the dirty oil field boot guys tracked it through lobby and halls everyday.
Stayed 4 nights in Oct 2018
Response from FMGM on 29 Oct 2018
Dear guest, Thank you for your feedback and I hope to see you back again.

10/10 Excellent

Mark

Great hotel and location.
Cleanliness of room/hotel Quality of service Hotel amenities Hotel location
Stayed 1 night in Aug 2018
Response from FJ on 14 Oct 2022
Dear Mark,We love these 10 out of 10 reviews and I'm happy you enjoyed your stay. Thank you and hope to see you back soon.

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018
Response from FMGM on 6 Aug 2018
Dear Guest, Thank you for taking the time to give us your great feedback. I hope to see you back!

10/10 Excellent

Mayra, Fort Worth, TX

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room 112 was perfect. Loved my stay. Will definitely be returning
Stayed 1 night in Jul 2018
Response from GM on 18 Jul 2018
Glad you enjoyed your stay and thank you for taking the time to give us your feedback. I look foreword to seeing you back! Thank you for choosing us to be your home away from home!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Stay
The hotel is nice the town has minimal options
Stayed 3 nights in May 2018
Response from FMGM on 8 Jun 2018
Dear Michael, Thank you for your feedback and we hope to see you soon!