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Reviews of Rivoli Hotel

Rivoli Hotel
3 Salah Eddin St, Jerusalem

Reviews

7.2

Good

Rating 10 - Excellent. 25 out of 119 reviews" "
Rating 8 - Good. 44 out of 119 reviews" "
Rating 6 - Okay. 26 out of 119 reviews" "
Rating 4 - Poor. 16 out of 119 reviews" "
Rating 2 - Terrible. 8 out of 119 reviews" "

7.0/10

Cleanliness

7.6/10

Staff & service

5.2/10

Amenities

6.4/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

2/10 Terrible

Anis

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I will not recommend it. Washroom was very inconvenient and very small.
Stayed 2 nights in Sep 2023

8/10 Good

SHUAIB

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Pretty basic, the room was a decent size only thing is the bathroom is really small
Stayed 1 night in Sep 2023

10/10 Excellent

GENE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service. Noise evening time regarding religions of my neighborhoods, its mean praying from speakers every hours.
Stayed 2 nights in Sep 2023

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Where Jerusalem gets an enema.
When I paid with my MC the machine gave me options of shekels or home currency. I paid in CDN $ The desk man got mad and said I had to pay in shekels. I said okay cancel the charge. He said I don’t know how. You cancel at home pay again in shekels. I refused and he sat down in a huff. I think he gave us the crappiest room in the house. Ac made a racket in the night. We turned it off and then ice fell out onto the table for the next hour. Night clerk wasn’t helpful. I don’t think he spoke any English. I asked about shuttle to airport and was told taxi.
Stayed 1 night in Sep 2023

8/10 Good

Russ

Travelled with partner
Liked: Cleanliness, staff & service
Good humble place to stay, humble area of Jerusalem cannot expect more for the area, but convenient to visit the know sites of Jerusalem, heavy traffic if you are driving, they use the horn a lot.
Stayed 3 nights in Aug 2023

4/10 Poor

Mary Lou

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
A fair price for what you received. Very basic. Bed has no box spring and mattress very hard. Bathroom outdated. Propretor very friendly and helpful. Accross from hereod,s gate at haty land.
Stayed 2 nights in Jul 2023

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Very sweet owner. Took me under his wing and made sure i well taken care of. Comfortable and relaxing stay
Stayed 3 nights in Jul 2023

10/10 Excellent

shireen

Liked: Cleanliness, staff & service, property conditions & facilities
I am so glad I decided to stay here. The customer service was great, breakfast was good, and the location is A . Short walk from bus station, right across from Damascus Gate, in the heart of the Old City. I slept soundly, ate well, and felt totally safe as a solo traveler. Thank you Rivoli Hotel!
Stayed 4 nights in Jun 2023

10/10 Excellent

Muhammed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff and owner were very helpful and cooperative
Stayed 3 nights in May 2023
Response from Sinai on 31 May 2023
thank you very much we appreciate your review

10/10 Excellent

ALISON

Liked: Cleanliness, staff & service, property conditions & facilities
I always enjoy staying at the Rivoli. Well located, affordable, excellent service.
Stayed 1 night in Mar 2023

10/10 Excellent

Mohammad Jabed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best decision!
Great team. Always pleasant. Had a really good time and staff are very friendly and always helpful when needing anything. Perfect distance from the Al Aqsa Masjid and not far from the market. Also situated next to many brilliant places to eat. Would definitely recommend for anyone who likes a family vibe hotel with a good team who are always happy to help.
Stayed 5 nights in Mar 2023

10/10 Excellent

Jens

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly clean hotel 1 minute form the old city
Super nice staff and very nice hotel 1 minute walk from The old city. Nice safe area.
Stayed 3 nights in Feb 2023

8/10 Good

Charles

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice friendly good manager.
The man who helped was very kind. It's not the most modern hotel but the friendship is great. Breakfast ok and location is good.
Stayed 2 nights in Dec 2022

10/10 Excellent

marco, Arlington

Stayed 2 nights in Oct 2022

10/10 Excellent

marco, Arlington

Liked: Staff & service, property conditions & facilities
Good
Stayed 1 night in Oct 2022

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place great staff
It was good the staff were very friendly and quite helpful. I would go there again
Stayed 4 nights in Feb 2020

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Dec 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Owner wanted cash not credit. Some negotiations needed
Stayed 4 nights in Nov 2019

2/10 Terrible

Verified traveller

Stayed 4 nights in Sep 2019

8/10 Good

Verified traveller

Stayed 2 nights in Jun 2019

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Stayed 1 night in Jun 2019

10/10 Excellent

Ajmal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Panjeri 47
If you are looking for a low budget hotel in Jerusalem then this is one of the best options for you.The hotel services are looked after by Mr Hussam Rayan, who as per his words has been at this hotel for last over fifteen years and is available for 24 hours of the day, because he sleeps in the TV lounge area of the hotel. We use to see Mr Nader for a short period of time every day. Thank You Mr Hussam for looking after us
Stayed 9 nights in May 2019

10/10 Excellent

Benny w

Liked: Cleanliness, staff & service
Stayed 2 nights in May 2019

8/10 Good

Brandon

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
a hostel in poor condition and unfriendly staff
We picked this place because the other hotel was fully-booked for our last night in Jerusalem, and we were taking a bus to the Israel/Jordan boarder on the next morning.This place is next to the bus station. This is rather a hostel than a hotel, except having separate rooms with private bath room. The carpet in the hotel room was dirty. The wall painting was peeled off with mold everywhere. The bed was very simple (not near comfortable) with very simple bedding. Bath room is very small which is hard to have two persons in at the same time. The shower curtain is so light that it flips while taking shower. The hotel dose not have elevator, so guests need to carry suitcases upstairs. The hotel staff does not offer help at all. As a matter of fact, we tried to borrow a umbrella from the staff at the front desk to go out for a dinner. The staff just said "no" with an umbrella hanging next to him. The hotel is located in a noisy street with its back to a cemetery. I think posting this hotel at its website only hurts the credibility of hotels.com.
Stayed 1 night in Dec 2018

2/10 Terrible

filipe

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
It was the worst hotel I checked in in my whole life. The floors was ultra dirty. I was scared to even sit on their bed. the only thing positive was the reception. the guy was super nice. I had to call hotels.com at 11pm to switch me to another hotel and they were great at it. they switched me to a near by hotel much cleaner.
Stayed 3 nights in Dec 2018

8/10 Good

Syed

Liked: Cleanliness, staff & service
Nice staff,old and clean, but good location
Stayed 2 nights in Aug 2018
Response from Sinai on 30 Aug 2018
Thank you for the review , we hope to see you again in the future

8/10 Good

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location and comfortable hotel
The hotel is close to the old Jerusalem city. It is old but comfortable. The buffet breakfast is nice. The staff are helpful. Good for the price I paid.
Stayed 3 nights in May 2018
Response from Sinai on 18 Jun 2018
thank you very much, we appreciate your review

8/10 Good

Shauna

Liked: Cleanliness, staff & service
Dceent inexpensive room in good location.
I was very pleased with the customer service. The front desk arranged an early taxi for me to get back to the airport. This hotel is bare bones, but it’s very close to the Old City Damascus gate. I felt comfortable alone, but not everyone might. The surrounding area is bustling, but after 10 was pretty empty.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value
Good value basic hotel. Very helpful staff. Ideal for visiting Old City. Would use it again.
Stayed 7 nights in Jan 2018
Response from Sinai on 30 Jan 2018
thank you very much, we appreciate your review

8/10 Good

mustaq

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Trip to Jerusalem
Excellent for the price what I paid. The manager of the hotel Husaim was brilliant, really friendly and helpful.
Stayed 4 nights in Sep 2017

8/10 Good

raisha, london

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is very close to herodes and damascus gate. The room is spacious and clean. The staff is really friendly and helpfull, specially Hassan!!
Stayed 4 nights in Sep 2017

4/10 Poor

Norman, Windhoek, Namibia, Africa

Disliked: Staff & service, property conditions & facilities, room comfort
There was no lift to take us (age 75) to our room on the first floor. There was no facilities to make coffee in the room. There was no facilities to cool your water in the room.
Stayed 5 nights in Sep 2017

6/10 Okay

Robb, USA

Liked: Cleanliness
Disliked: Staff & service
Not bad for the money
Room clean and decent value for money. Breakfast not very good ( instant coffee). Location convenient to Old City in slightly run down but interesting neighborhood
Stayed 3 nights in Jul 2017
Response from Nofar on 16 Jul 2017
Thank you very much. We do our best to make our guests comfortable in the hotel

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
There is no elevator, no telephone in the room, no cups for drinking water, not to mention no coffee maker. Very old fashioned hotel, fill paper form to check in...

4/10 Poor

Anthony, Montreal Canada

Disliked: Room comfort
Nice location
Nice location But in a busy street near herod s gate Minimum service is available Very limited choises for breakfast Rooms are good Flat tv Mini bar Ac/heater No elevator 3⭐️Maximum

10/10 Excellent

Tim, Boston

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Reflects Characteristics of the Old City
The Rivioli Hotel is everything I could have asked for in a hotel. It is 2 minutes from Herod's Gate. Walking distance to EVERYTHING you want to visit in the Old City. The Wifi connection in the room is strong and steady. The hotel is old which is nice because it fits in with the city. The carpets are worn, the furniture could be older than me. BUT ! Everything is clean and well maintained so don't let that put you off. The neighborhood is safe and vibrant with great swarama restaurants, lots of little shops, and open air markets. The strongest recommendation I can give for the hotel Rivoli is its staff. They bent over backward to help me with both minor and major requests. The staff checked that everything was ok whenever we saw each other.

8/10 Good

Ruth, england

Liked: Cleanliness, staff & service, room comfort
Good location in walking distance of Damascus Gate
Stayed for one night. Basic hotel, very friendly staff. No lift, not a problem if you don't have walking problems. Bags carried up by staff.no tea or coffee in room.

10/10 Excellent

Seungjin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
convenient and clean hotel
Wonderful!! Above average. Front desk clerk is very kind.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Momen, Ottawa

Disliked: Cleanliness, property conditions & facilities, room comfort
One night Stay
I stayed here for one night, it was a great place to stay for the location. Its close to everything in East Jerusalem. Room comfort is not the best but it was only for one night, so I could live with it. Breakfast was served in the morning and it wasn't good.

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities, room comfort
Close to Old City..super close
If you care about the location and want to save money on transportation, this is the hotel for you. That is why I chose it and the fact that it was the cheapest in the area on expedia.ca. Room only had flat screen TV that I never used. No other appliances/electronics. Basic minimum must be their motto. No central heating, and power went out in the middle of the night, leaving us in a cold, dark room. Hot water came during specific times, other times it was warm. I didn't mind any of that because for the price and location, it was worth it. What I did find unacceptable was the owner charging us on credit first day after check in. Normally, hotels charge you once you check out and ask how you would like to pay. He didnt bother. We were trying to save the charges from the credit card company and had even told him we would be paying cash. Breakfast was very very disapppointing. No microwave or toaster. No elevator.

8/10 Good

Jojo, San Diego, California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and clean. Close to Old City.
We had a great stay. The place was clean and friendly. Convinient walk to the Old City.

6/10 Okay

Rudi rudi

Liked: Staff & service
Disliked: Room comfort
Close to old Jerusalem
This place is in the Arabic/ Muslim quarter area. It's in a great location. You have to walk up the hill if you want anything other than pita's or falafel for dinner. I recommend this place for a night or two while visiting old Jerusalem.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort

8/10 Good

Daniel, New York

Liked: Cleanliness, staff & service, room comfort
Night at the Rivoli August 2015.
The room was fairly priced and centrally located (right off od Damascus Gate). The Rivoli is a good place to stay if you are in transit (1 day). For lengthier stays, or if accompanied by family, I would consider spending a little more on the price of room.

10/10 Excellent

mohammed , leicester uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
we stayed at this hotel 2 weeks ago very close to masjid al aqsa all staff very friendly simple hotel but nice friendly service

8/10 Good

Jay, California, USA

Liked: Cleanliness, staff & service, room comfort
Good enough for 1 transit night
The hotel facilities are what they say it is. Comfortable enough for 1 night and the location can't be any better. However, what made my short stay wonderful was the staff. Owner and his sons never stopped asking me if they can do anything to help or make my stay perfect. Kudos to them.

8/10 Good

Bilal Adamjee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great time!!!
I was in Jerusalem a week ago and l had a Great time!!! The hotel was perfect! Just right next to Herods Gate! Walking distance for everything!... The staff was very helpful, the breakfast was good, and 2 days we need to leave the airport like about 5:30 am and they get our breakfast to go!!! I dont even ask for it!!!.... Rooms were always clean, everyday new clean towels, AC, l was able to book our tours from the hotel!... Very very helpful!! Love it!!... If l have the oportunity to get bak to Jerusalem l wouldnt ever doubt to get back to this hotel!!!! Great experiance!