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Reviews of Hotel Europa

3 out of 5
Hotel Europa
PLAZA DE BELEN 1, Jaén, Jaen

Reviews

8.0

Very good

Rating 10 - Excellent. 34 out of 137 reviews" "
Rating 8 - Good. 75 out of 137 reviews" "
Rating 6 - Okay. 21 out of 137 reviews" "
Rating 4 - Poor. 5 out of 137 reviews" "
Rating 2 - Terrible. 2 out of 137 reviews" "

8.6/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

kelley

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff and exceptionally clean
Stayed 1 night in Feb 2024

10/10 Excellent

maria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The parking
Stayed 1 night in Jan 2024

10/10 Excellent

Edwin

Stayed 1 night in Aug 2023

6/10 Okay

Karen

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
Very close to everything and clean. The bed was comfortable. Most staff members were very nice. (One younger woman was not.) we asked for 2 keys so my husband could take an early morning walk while I sleep. She said no. Bathroom really afforded no privacy. Very noisy on street at midnight and then at 3:00.
Stayed 1 night in Apr 2022

10/10 Excellent

Sally

Stayed 1 night in Dec 2021

10/10 Excellent

Jm

Travelled with group
Liked: Cleanliness, room comfort
Could do with providing tea or coffee to buy need to the restaurant across the road.
Stayed 1 night in Dec 2021

10/10 Excellent

L

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, comfortable and quite. Great breakfast.
Clean, comfortable and quite room. Outstanding staff service. Breakfast is a must particularly for the variety of high-quality olive oil. Location is excellent: close to bus station, city center and train station. Plenty of local restaurants nearby.
Stayed 3 nights in Dec 2021

8/10 Good

gerard

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Definitely the helpful reception staff are what pulls this by itself relatively mediocre hotel to a be much higher appreciated. Breakfast was okay, and made in a unique way very COVID safe. Rooms were moderately normal sized for Spain.
Stayed 1 night in Oct 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Central and one of cheapest options
Pros: staff is friendly and breakfast consists of a good spread. Cons: room strongly smelled like cleaning product when we arrived (it is good that it is clean but not to have to inhale the product) and parking is offsite and not free.
Stayed 1 night in Oct 2021

8/10 Good

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good option but parking is extra
Room had a strong cleaning product smell when we walked in so we opened our window. We were on the first floor with the window facing the street and could hear the customers at the restaurant across the street well into the night since we wanted our window open. Good location but parking is not included and is a 5-10 minute walk. It is cheaper to pay at the site directly if you will be going in and out or staying less than 24 hours. Staff was friendly. Due to COVID you have to sign up for a breakfast time. Breakfast included a variety of items to chose from.
Stayed 1 night in Oct 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best in Jaen
Great hotel. Breakfast is superb! Highly recommended. Staff are among the best. Covid protocol in place.
Stayed 1 night in Jun 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place Great value
I stayed a total of 5 days while I was looking for a place to live. The rooms were comfortable and clean. The staff was friendly and helpful when I had questions about the city. The location was close to the bus station and the city center. I would definitely stay here again.
Stayed 2 nights in Jan 2021

8/10 Good

Francisco

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hello, I came to your hotel on the 1st of January 2020, when i arrived the room was different from the picture ,too small, stinks of sex and toilet sewage smells ,i came down i told the girl that i don't like the room that rooms stinks she should have it changed to another room she laughed at me and said this is the only room available i told her i can't stay in that smelling room and she said she will charge me for full days when i didn't stay not even one day not even trying to understand or say sorry she was rude and arrogant to me maybe because the saying Black boys sale shoes on the road in streets of jean capital she was laughing thinking i am one. Please i want my money back i beg you in the name of God or will let the whole world know what you have done taking money from my account without my authorization when it was not my fault only i was giving a smelling room and only room . Regards Michael Akubueze
Stayed 4 nights in Sep 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Nice location. The room was large and had a patio. The breakfast was OK with five kinds of olive oil. The safe was broken and there waa no kettle or coffee maker.
Stayed 2 nights in Nov 2019

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2019

8/10 Good

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stop Over enroute to Ferry
Great location, Nice breakfast and very helpful and pleasant staff, Clean rooms and comfy bed..
Stayed 1 night in Sep 2019

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value. Parking a problem as they said I hadn’t booked a space. Had to park on the road. Very central.
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2019

8/10 Good

KEITH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good base for seeing Jaen
The room was comfortable and the staff friendly and helpful. The breakfast could have been better, but with all the temptations of the local restaurants, we weren't that hungry in the mornings. The hotel is perfectly placed for the main part of town.
Stayed 2 nights in Apr 2019

10/10 Excellent

L

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Great stay. Great staff. Would stay again
Stayed 2 nights in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019

8/10 Good

Andrea

Liked: Room comfort
Good, comfortable room
The room was comfortable, the parking was a bit of a hike away from the hotel and we had trouble getting the ticket to work both days to get our car out. Otherwise the hotel was in a good location and it was a fine place to stay.
Stayed 2 nights in Sep 2018

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Central yet quiet and affordable
It is a hotel in a town with few other options for accommodation, so it might be the reasoning for the hotel's management policy and practices. Let's be clear: centrally located, but tucked in a side street off the bustle and therefore quiet; it is very clean (apart from the corridor carpet's musty smell you find in so many other hotels), and it is difficult to beat the price. The breakfast has a heavy emphasis on the local olive and general culinary culture, which is recommendable, but can get boring if you are not up for it every single morning for a week. The breakfast room staff (a waiter) is nice and attentive, but the coffee was just average, but I had to go to a cafe afterwards for my caffeine dosage in the morning, since there is not kettle in the room. I did not use the parking so I cannot evaluate it. But I can give an overall and well-meaning recommendation to the management: just spruce up the place with some small interventions, for example provide English-language TV-channels (just a few), fix small leakages in the toilet, scrub off the mildew in the bathroom sink and on the tiles, have the staff trained in some service improvement (just a bit of smiling and welcoming is always great!) and this hotel could easily be a 3.5 star hotel.

6/10 Okay

Jacco

normal, not special!
Stayed 1 night in Mar 2024

6/10 Okay

JOSE

Business traveller, Travelled with partner
Liked: Staff & service
Normal.
Stayed 1 night in Jan 2024

8/10 Good

Jesus

Travelled with partner
Liked: Cleanliness, staff & service, amenities
El alojamiento no esta mal, el personal bien pero hay una persona que se incomoda sobre cualquier duda, resuelve mal las peticiones que se hicieron al solicitar el alojamiento.
Stayed 3 nights in Jan 2024

10/10 Excellent

Carlos

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Agradable estancia
Habitación acogedora, muy completa. Y el servicio en el hotel, excepcional, muy bien detalle el desayuno.
Stayed 2 nights in Dec 2023

10/10 Excellent

Jose Manuel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Para repetir
Stayed 1 night in Nov 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super
Super hôtel très bien situé, pour visiter Jaén ,personnel très sympa Chambre avec très bonne literie . Petit déj moyen mais très bon marché
Stayed 1 night in Nov 2023

8/10 Good

JOSEP MARIA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bon Hotel a bon preu
Hotel cèntric i funcional. Bona qualitat per preu. Una opció fantàstica per conèixer Jaén.
Stayed 1 night in Oct 2023

8/10 Good

Jose Luis

Liked: Cleanliness, property conditions & facilities
En general ,todo bien.Aunque aparcar por la zona, es casi imposible
Stayed 2 nights in Oct 2023

8/10 Good

chrystelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bien
Hôtel bien propre en centre-ville petit déjeuner bien..
Stayed 1 night in Sep 2023

6/10 Okay

Nuria Esther

Stayed 2 nights in Jun 2023

10/10 Excellent

Miguel Ángel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
El trato humano y la limpieza
Stayed 1 night in Mar 2023

10/10 Excellent

Carlos

Stayed 2 nights in Feb 2023

8/10 Good

Francisco

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

8/10 Good

Maurice Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2022

8/10 Good

Inge Johan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022

8/10 Good

MARIANO

Stayed 1 night in Jul 2022

10/10 Excellent

Israel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022

8/10 Good

Belen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022

8/10 Good

Antonio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buena ubicación y buena relación calidad precio
Hotel bien situado, estado general bueno y servicio atento y agradable; en cuanto a la habitación, a reseñar que del grifo del lavabo el agua salia con muy poca presión, por lo demás bien.
Stayed 2 nights in May 2022

6/10 Okay

Gilles Raymond

Liked: Staff & service
Pas de parking a cet hotel
La réception a été trés moyenne . Contrairement à la réservation, il nous a été immédiatement indiqué qu'il y avait zero possibilité de parking et d'aller dans un parking public a un km.
Stayed 2 nights in Nov 2021

8/10 Good

Gudmund

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Desayuno muy bueno, pero demasiado tiempo esperando a ser atendido.
Stayed 3 nights in Jul 2021

8/10 Good

Juan Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel céntrico
Fue una visita relámpago a Jaén. El principal plus del hotel es la ubicación, muy céntrica. Muy atento y servicial el personal que sirve los desayunos.
Stayed 1 night in Jun 2021

6/10 Okay

antonio

Travelled with group
Stayed 1 night in Feb 2021

6/10 Okay

Kenzo21, Málaga

Travelled with partner
Liked: Cleanliness, staff & service
Mala insonorización del hotel y de la habitación, las cañerías suenan en las habitaciones de la cuarta planta. Terraza muy pequeña. Ubicación buena, pero acceso difícil y sin aparcamiento cerca. Bonito edificio, bonito cuarto de baño y tv de buen tamaño. Mobiliario moderno. Personal amable y atento.
Stayed 1 night in Oct 2020