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Reviews of SKY PENTHOUSES 3BR 3,5 BTH - 6BR 5,5BTH at OCEANO

4 out of 5
SKY PENTHOUSES 3BR 3,5 BTH - 6BR 5,5BTH at OCEANO
500 Metros Este de la Pops, Calle Lapa Verde, Jaco, Puntarenas

Reviews

8.2

Very good

Rating 10 - Excellent. 38 out of 87 reviews" "
Rating 8 - Good. 27 out of 87 reviews" "
Rating 6 - Okay. 11 out of 87 reviews" "
Rating 4 - Poor. 7 out of 87 reviews" "
Rating 2 - Terrible. 4 out of 87 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

8/10 Good

Mervin

Stayed 4 nights in Feb 2024
Response from Management on 23 Mar 2024
Muchas gracias Mervin!

10/10 Excellent

Lalit K.

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Nice family place with excellent included breakfast options
Stayed 1 night in Jan 2024
Response from Management on 31 Jan 2024
Thank you Lalit, it was a pleasure to host you!

10/10 Excellent

Damian

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Guy Franklin who organizes tours is awesome and the front desk staff is great!
Stayed 7 nights in Jan 2024
Response from Management on 31 Jan 2024
Thank you Damian, we are looking forward to your next arrival!

8/10 Good

Brian Patrick

Stayed 4 nights in Nov 2023
Response from Management on 31 Jan 2024
Thank you Brian!

10/10 Excellent

Shaun

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The staff was very friendly and accommodating. Franklin was awesome and on time for excursions! We are going to book again!
Stayed 4 nights in Jun 2023
Response from Management on 21 Sept 2023
Thank you Shaun, we are looking forward to welcome you back!

2/10 Terrible

pooja

Stayed 4 nights in Jul 2023
Response from Management on 11 Aug 2023
Raunak your feedback does not represent neither the service quality nor the accommodation. You decided not to stay at the Hotel since we do not admit unregistered guests.

8/10 Good

Tania

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Jul 2023
Response from Management on 17 Jul 2023
Muchas gracias Tania!

2/10 Terrible

kartik

Travelled with group
Disliked: Amenities, property conditions & facilities
This property was in top floor with AC either not working or poorly working to provide cooling air in summer. There was no practical way to live in this aprtment with that size of AC units. Even the workers over there were sweating in the room and mentioned that they asked owner to install bigger size unit but havent heard back. I had to change it immediately to another property. Expedia provided good service with making sure I get my refund.
Stayed 4 nights in May 2023

4/10 Poor

Tyjuan

Disliked: Property conditions & facilities
The six bedroom penthouse suppose to be the best of the best at this location. I was a bit disappointed to say the least. The couch and loveseat is very outdated and in bad condition with horrible repairs. I didnt sit on either. We had some rain and water began to come thru the ceiling and three of the sliding doors. Looks as if previous coverup repairs were done. Breakfast was not bad. A few different options were available. Pool area is on the smaller side and gets crowded quickly so get down early to get a spot if you deserve to layout. Security does a great job preventing any outside guests from entering the location. Dont think I would return to this location on my return to Jaco unless penthouse upgrades and maintenance issues are handled.
Stayed 4 nights in Apr 2023

6/10 Okay

JEFF

Business traveller
Liked: Cleanliness, room comfort
Disappointed!!!
The unit is a very nice unit, there are many issues with it though. The couches are old leather and ripped in numerous places. The master bedroom, the ceiling fan does not work, the Jacuzzi on the master bathroom water will not run properly to fill up the tub. We rented unit because of that and could not enjoy a jacuzzi!!!! They have an industrial size fan in the living room, when you turn it on you can not hear each other speak because of the noise. Only a few parking spaces up front, if full you need to go across road to parking lot to park. It’s covered with small rocks, when we got our luggage néed to pull them thru the rocks, many issues!!!
Stayed 1 night in Mar 2023

10/10 Excellent

Shannon

Stayed 4 nights in Feb 2023

10/10 Excellent

Marisa

Travelled with family
Liked: Cleanliness, room comfort
Excelente hotel y lo mejor pet friendly
Stayed 2 nights in Jul 2022
Response from Management on 20 Jul 2022
Muchas gracias estimada Marisa, los esperamos de regreso!

8/10 Good

claudia, miami

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities
The in room jacuzzi did not work I spent 30 minutes trying to fill it and I just gave up. The hot water went off and on multiple times. Other wise everything was good.
Stayed 6 nights in Jun 2022
Response from Mana on 4 Jul 2022
Thank you for visiting us Claudia, we are happy to now you had a good time! Unfortunately the jacuzzi is not part of the amenities we offer. Kind regards.

4/10 Poor

jorge

The air-conditioning at the lower room leaked water on top of the bed. It soacked the bed. The receptionist said it was not their problem, but would notify the owner. No compensation for the inconvenience
Stayed 1 night in May 2022
Response from Management on 4 Jul 2022
Hello Jorge, the leaking air conditioning was reported at 10am, 1.5 hours before the checkout, the maintenance person was sent immediately to fix it, no personal belongings damaged by the leak were reported by your group.

10/10 Excellent

Salvador

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great hotel! Clean and peaceful. I didnt like that you couldnt have any visitors. Even for a a few hours.
Stayed 5 nights in May 2022
Response from Management on 4 Jul 2022
Thank you for staying with us Salvador! Our visitors policy is focused on providing quiet and safe ambience for your guests, we thank you for your understanding. Kind regards.

10/10 Excellent

Martin

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very nice property. We booked the larger 6 bedroom unit as we were 6 people. Place was comfortable and the staff were very nice and accommodating. We would stay again
Stayed 1 night in Apr 2022

10/10 Excellent

Simon Lenard

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great place
Stayed 5 nights in Jan 2022
Response from Management on 21 Jan 2022
Thank you Simon, it was a pleasure to host you!

8/10 Good

Erick

Liked: Amenities, property conditions & facilities
Nice property, somewhat far from main tourist area.
Stayed 5 nights in Nov 2021
Response from Management on 1 Jan 2022
Thank you Erick, it was a pleasure to serve you!

4/10 Poor

Ricardo

Travelled with family, Travelled with group
Disliked: Cleanliness
Most truthful review about this place 100
I paid for the 3bed room penthouse it was not what i expected specially at almost 350 a night, the service from the staff was terrible, bartenders were rude maybe they dont get payed good idk but completly ignored me so i left, i ordered laundry was like 4bucks cheap but when i got my clothes back half of them were still dirty it made no sence. Worst part was when I checked inn the lady in the front who looked like she was in a bad mood told me i had only put 2 guest on hotels.com so i needed to pay an additional 40 per person mind you it was 3 of us for a 3 bedroom "penthouse", i told her it was a 3 bedroom and only 3 of us whats the problem ? She said she needed to charge 40 per person that i didnt put down on hotels.com when i just booked the 3 bedroom not worrying about that because ive never had a hotel do this but anyways she contined with the speech didnt want to argue so i payed the 40 but i felt totaly ripped off she knew she wanted to get me for that extra 40$ but whatever i wasnt in the mood to argue but service was terrible on every end. I never write reviews positive or negative but this one i need to tell, stay away with this money go to crocs resort waaaaaay better actual up to date building real exclusive and nice kept up not this place tbh this place seemed like it was for locals everyone there seemed local and maybe thats why we got terrible service i dont know stay away from this place total rip off let me tell you thats all folks .
Stayed 1 night in Oct 2021
Response from Management on 4 Nov 2021
Hello Ricardo, thank you for the feedback. We are sorry to know your experience at Oceano didn´t meet your expectations and offer you our most sincere apologies for any inconveniences which could occur during your stay. Despite you booked a 3 bedroom Penthouse your original reservation was made for 2 guests so at check in you were asked to pay some extra fee for the third person. I’m sorry if it made you feel uncomfortable but an extra guest fee is a common thing in hospitality industry and the Front Desk agent was just doing her job. On the other hand we are a bit surprised and confused by your comment about the local tourists, since while in Cost-Rica it is very probable to have Costa Rican people around. We thank you for taking the time to share your experience and wish you a happy travelling. Kind regards.

10/10 Excellent

Jessie

Stayed 1 night in Oct 2021
Response from Management on 4 Nov 2021
Thank you Jessie! It was a pleasure to serve you!

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
This was an amazing penthouse. The space was really big and more than enough bedrooms for my friends and I. We loved that the breakfast was included in the stay and the cleanliness was on point.
Stayed 3 nights in Jul 2021

10/10 Excellent

Vanessa

Travelled with family, Travelled with group
Liked: Cleanliness, room comfort
Costa Rican Paradise
Stayed in the penthouse with friends. It was the perfect size for all 16 of us. The only negative was the water pressure and lack of hot water in the master bedroom. Breakfast was great. The tour coordinators were also great. Super good security
Stayed 5 nights in Jun 2021
Response from Management on 3 Jul 2021
Thank you Vanessa! Unfortunately we were not aware about the water problem, my apologies for the situation. I´m glad you had a good time and hope to welcome you back!

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Property conditions & facilities
The property where we stayed was very clean and spacious. The staff was very welcoming and kind. We had a great stay and will plan to come back here again!!!
Stayed 4 nights in Jun 2021
Response from Management on 3 Jul 2021
Thank you very much! We are happy to know you had a great time!

8/10 Good

Clive

Travelled with family
Liked: Cleanliness, room comfort
Good location. Comfortable and clean. rooms are getting old and need updating.
Stayed 3 nights in May 2021
Response from Management on 23 May 2021
Thank you for choosing us again Clive!

4/10 Poor

Verified traveller

Travelled with partner, Travelled with group
Disliked: Amenities, property conditions & facilities
It was a cheap penthouse. That’s about all I can say in a positive light. Only 2 showers had hot water, out of 5. The staff was rude and acted as if we didn’t exist every time we entered or exited the property. At 9 pm they literally yank the plug for all the lights around the pool, like some aquatic dictatorship. We had bugs and lizards everywhere, even the beds. No night manager and they refused to issue me a receipt upon checkout. If this sounds ok to you then take the chance. We won’t be back
Stayed 4 nights in May 2021
Response from Management on 23 May 2021
Thank you for your visit and your feedback. Please note that the pool is open between 7am and 9pm, after 9pm a treatment has to be applied to purify the water and have it ready for the next day. This schedule is communicated to your guests at check in. As well you have to take into consideration that in case of making a reservation and issuing the payment through a third party the Hotel is not able to provide you a receipt for your stay.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, room comfort
Highly recommend
This penthouse was amazing! It is so spacious and the porches and views are something else! The staff is extremely helpful and sweet
Stayed 1 night in Mar 2021
Response from Management on 15 Apr 2021
Thank you!!!

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, room comfort
Highly recommend!!
This hotel was amazing!!! It has beautiful views, the pool is beautiful and the staff is amazing!
Stayed 1 night in Mar 2021
Response from Management on 15 Apr 2021
Thank you for your kind comments! It was a pleasure to serve you!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Great place to stay in Jaco
We had a great time here. The property was beautiful, amazing views, and it was a close walk to town and the beach. The pool was refreshing and the morning breakfast was good. The penthouse was so large, larger than we needed but it was fun. The only complaint is that it’s so large, the A/C took quite a long time to cool the rooms down.
Stayed 1 night in Mar 2021
Response from Management on 14 Apr 2021
Thank you! We are happy to know you had a great time, and will be pleased to serve you again!

8/10 Good

Verified traveller

Stayed 9 nights in Nov 2020
Response from Management on 4 Dec 2020
Muchas gracias, les esperamos de regreso!

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities
Stayed 4 nights in Feb 2020
Response from Management on 12 Mar 2020
Muchas gracias! Les esperamos de regreso!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful property. We had a wonderful stay. The views were breathtaking. Pool and restaurant were very nice. Shopping and other restaurants very close by.
Stayed 3 nights in Feb 2020
Response from Management on 28 Feb 2020
Dear Guest, thank you for the feedback! We are happy to know you had a wonderful time, it will be a pleasure to welcome you back!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Broken jacuzzi but good otherwise
The room was beautiful, safe location short walk to the beach The description of the room mentioned a jacuzzi but unfortunately it does not work
Stayed 2 nights in Feb 2020
Response from Management on 19 Feb 2020
Dear Guest, thank you for the feedback! We are happy to know you had a great time! There must be some kind of confusion, we do not advertise a jacuzzi as part of the amenities of the penthouses, what we offer is private plunge pools on the balconies where you can freshen up after a hot day. We hope to have an opportunity to serve you again in the future! Kind regards.

6/10 Okay

Verified traveller

Liked: Amenities
Hot tub in penthouse didn’t work and hot tub outside by pool area didn’t get hot......
Stayed 3 nights in Dec 2019
Response from Management on 31 Dec 2019
Dear Guest, thank you for the feedback. Please take into consideration that for the area due to the very hot weather it is not common to have heated water tubs, therefore it was never advertised. Kind regards.

10/10 Excellent

Chanel29, Orlando,fl

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved this property, this was my friends and I first time in costa Rica and everyone here made the experience that much more amazing. Franklin was so helpful in booking all of our excursions. We absolutely loved it here. We came out for my friends birthday and I would admit we got a little crazy but the staff was so sweet and understanding. My friends and I are already planning another trip here I would say the only issue we had was the Wifi it basically doesn't work so dont expect to be surfing the web but jaco is so beautiful you'll be fine without internet
Stayed 5 nights in Oct 2019
Response from Management on 6 Nov 2019
Thank you so much Chanel, we will be honored to welcome you back!

10/10 Excellent

Verified traveller

Travelled with family, Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed the stay, unfortunately we were there from 8:00 pm to 5:00 pm...not much time to use the swimming pool or any other facility, but the room was really nice and clean. Amazing bathroom with a giant Jacuzzi. Perfect place for a large group of friends or one large family.
Stayed 1 night in Aug 2019
Response from Management on 11 Aug 2019
Dear Guests, thank you for your comments! We are looking forward to your next visit! Kind regards.

6/10 Okay

Verified traveller

Stayed 6 nights in Jul 2019
Response from Management on 2 Aug 2019
Thank you for visiting us!

8/10 Good

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service
love the location, the property need some up keeping.
Stayed 5 nights in Jun 2019
Response from Management on 11 Jul 2019
Thank you for your visit and your comments, we hope to welcome you back. Kind regards.

10/10 Excellent

Shazia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay
The apartment /condo was amazing Brilliant location
Stayed 1 night in Jun 2019
Response from Management on 2 Jul 2019
Dear Shazia, thank you for your kind comments! We are happy to know you had a great time. It will be a pleasure to serve you again in the future. Kind regards.

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, property conditions & facilities
I like how clean and how family oriented it was but we had 2 penthouses and out of the 2 4 of the showers didn’t work and 1 of the jacuzzis didn’t work
Stayed 5 nights in Jun 2019
Response from Management on 30 Jun 2019
Dear Guest, thank you for your visit and your comments. We apologize for the inconveniences that affected your stay. It was a pleasure to host your group and we hope to have another opportunity to serve you in the future. Kind regards.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property isnt your typicak hotel. Its more on the condo lifestyle (at least the penthouse is). We had no issues with checking in or during our stay. I will note that even though it seems new and clean there is definite noticable wear and tear.
Stayed 4 nights in May 2019
Response from Management on 1 Jun 2019
Dear Guest, thank your feedback, we appreciate it and it will be taken into consideration. It will be a pleasure to welcome you back. Kind regards.

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
This resort was amazing and beautiful! The staff was super friendly and helpful. The room had a great view but it getting hot water in our room was a problem in every bathroom.
Stayed 4 nights in May 2019
Response from Management on 17 May 2019
Dear Guests, thank you for your feedback! While we are happy to know you enjoyed the amenities and the service we offer, we apologize for the inconvenience with the hot water. We hope you had a great time in Jaco! Have a safe trip and come back soon. Kind regards.

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2019
Response from Management on 15 May 2019
Thank you Gary, it was a pleasure to host you! Come back soon! Kind regards.

8/10 Good

Susan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lots of space for the whole family. Great breakfast every morning.
Stayed 7 nights in Mar 2019
Response from Management on 28 Mar 2019
Dear Susan, thank you for your visit and your comments! It will be a pleasure to welcome you back! Kind regards.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Feb 2019
Response from Management on 2 Apr 2019
Thank you! Come back soon!

8/10 Good

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed staying at this place and the Sky Penthouse. The Penthouse was really spacious. Having two of our own private "mini pools" was nice, especially since the main pool isn't very large. We choose a penthouse with a view to the ocean but it was a bit nosy because it was on the street side and they are doing construction across the street. The staff was very friendly and helpful with our requests. The menu had several good choices on it and great selection of beverages. The location was great with easy access to the shops, restaurants, and the ocean but you'll need your own car or rent one of the bicycles that are on site. We would go back to this location.
Stayed 7 nights in Feb 2019
Response from Management on 27 Feb 2019
Dear Guests, we are really glad to know you enjoyed your stay in the Pacific Penthouse and our team made you feel welcome and took care of your requests. I would like to mention the construction across the street will be finished within a couple of months, I apologize it affected your stay. It will be great to welcome you back! Kind regards, Alexandra

6/10 Okay

Verified traveller

Travelled with partner
Liked: Staff & service
Disliked: Amenities
I thought it was very lacking and rundown. For what it was advertised. It was basically an empty apartment with beds in it. And when we arrived the air-conditioner was not running and it was about 85° in there it did not cool down till the morning.
Stayed 1 night in Feb 2019
Response from Management on 13 Feb 2019
Dear Guest, we apologize for not meeting your expectations and hope you enjoyed the rest of your trip around Costa Rica. Kind regards.

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, room comfort
Exciting Jaco
The staff very friendly, rooms are a bit outdated (bed and couch) need to be changed. Overall it was a good experience
Stayed 2 nights in Jan 2019
Response from Management on 12 Jan 2019
Dear Simon, thank you for your visit and your comments. It was a pleasure to host you and all your large family at Oceano. We hope to have another opportunity to serve you in the future. Kind regards.

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
Everything was perfect except there was no hot water for the hot tub in the penthouse nor was there hot water for the jacuzzi by the pool.
Stayed 1 night in Jan 2019
Response from Management on 12 Jan 2019
Dear Guest, thank you for your visit and your feedback. We are sorry to read that no tempered water in certain areas wasn´t expected. We hope that in general you had a good time with us and we hope to welcome you back in the future. Kind regards.

2/10 Terrible

Verified traveller

Stayed 4 nights in Nov 2018
Response from Management on 4 Dec 2018
Hello, while we value our guests´ feedback and suggestions, and always read and discuss the reviews with all our team, by just giving us a 1star you make it impossible to us and to our future guests to understand why your experience was so negative. We would highly appreciate you contacting us with any details. Kind regards.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Great penthouse - HORRIBLE STAFF!
The Penthouse apartment was as the photos indicated - large, modern and beautiful. However, the service sucked! The staff is so rude. I will never stay st this place again. How unfortunate as the facility is great.
Stayed 2 nights in Nov 2018
Response from Management on 13 Nov 2018
Dear Guest, thank you for your feedback. We are really sad to read you were disappointed with the service of our team which is well known for its cordiality and dedication. If there was a situation that made you feel uncomfortable and you found the behavior of somebody of our team as unappropriated we would like to learn about this situation and to correct it, that is a real pity you didn´t ask for the manager to assist you. Please accept our most sincere apology for not meeting your expectations. We hope you are enjoying the rest of your trip around Costa Rica. Kind regards, Alexandra