All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Hi Amanda! Thank you for leaving us a great review. We are thrilled you enjoyed your stay with us and we hope to welcome you back again soon.
8/10 Good
Candice
Travelled with family
7 May 2024
Liked: Amenities
Spacious room, great location, and pretty good breakfast. Beds were definitely very comfy for hotel standards. The only thing that could have been better was the room could have been cleaned a little better,
, a great stay with great staff!
Candice
Stayed 3 nights in May 2024
Response from Alexa on 15 May 2024
Hi Candice! Thank you for leaving us great review. We are thrilled you enjoyed your overall stay with us. Thank you for choosing Surf and Sand and we hope to welcome you back again soon.
6/10 Okay
Patricia
Travelled with family
6 May 2024
Liked: Staff & service
The beds were awful, old and way too high off the ground. The kitchen didn't have forks to eat breakfast with and when we asked about them the staff said they had informed management for at least two weeks in a row. When I followed up with management, they knew about the problem but didn't think it was such a big deal.
Patricia
Stayed 3 nights in Apr 2024
Response from Alexa on 7 May 2024
Hi Patricia! Thank you for leaving us a review about your stay. We apologize about your visit and will share your feedback with our team. Thank you for choosing to stay with us and we hope to have the opportunity to welcome you back again one day.
Thank you for leaving us a great review, Mlchelena! We are delighted you enjoyed your visit with us and our wonderful staff. Thank you for choosing Comfort Suites and we hope to welcome you back again soon.
10/10 Excellent
Krista
20 Apr 2024
Beautiful, super clean, friendly staff, just steps from the beach. Definitely recommend & will return.
Krista
Stayed 1 night in Apr 2024
Response from jb on 25 Apr 2024
Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon.
8/10 Good
Richard F, Longmeadow
19 Apr 2024
Liked: Staff & service, amenities
Very nice property. Good bkfst. Staff friendly. Hot water, not really hot, had a brisk shower. Brrr.
Richard F
Stayed 2 nights in Apr 2024
Response from Alexa on 20 Apr 2024
Hi Richard! Thank you for leaving us a great review. We are thrilled you enjoyed your stay with us, breakfast, and staff. We appreciate your feedback and will share your comments with our team. Thank you for choosing Comfort Suites and we hope to welcome you back again soon.
4/10 Poor
Luis
15 Apr 2024
Luis
Stayed 2 nights in Mar 2024
Response from Alexa on 16 Apr 2024
Hi Luis! Thank you for leaving us a review about your visit. We appreciate your feedback and would love to hear more about your stay to learn how we can improve. Thank you for choosing Comfort Suites and we hope to welcome you back again soon.
Hi Kacey! Thank you for leaving us a review during your stay. We are delighted you enjoyed your visit and we look forward to welcoming you back again one day.
Very good deal for the money. We loved the location. Breakfast was well ran the girl was always there and kept things fresh and hot.
Kenneth
Stayed 4 nights in Mar 2024
Response from jb on 4 Apr 2024
Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon.
Hi Terrance! Thank you for leaving us a review about your stay. We are delighted you enjoyed your visit with us and we hope to welcome you back again soon.
8/10 Good
Gail
25 Mar 2024
Gail
Stayed 2 nights in Mar 2024
Response from Alexa on 14 Apr 2024
Hi Gail! Thank you for leaving us a great review. We are delighted you enjoyed your visit with us and we hope to welcome you back again soon.
6/10 Okay
Heide-Marie
19 Mar 2024
Heide-Marie
Stayed 1 night in Dec 2023
Response from Alexa on 20 Mar 2024
Hi Heide-Marie! Thank you for leaving us a review about your visit. We appreciate your feedback about your visit and would love to hear more to learn how we can improve. Thank you for choosing Comfort Suites and we hope to welcome you back again soon.
Hi Roseanne! Thank you for leaving us a fantastic review. We are thrilled you enjoyed your visit. Thank you for choosing to stay with us and we hope to welcome you back again soon.
Con: check in was poor- desk person was rude. Rooms are basic. Bathrooms need updated badly. Expensive for what it is. Amenity options limited.
Pro: proximity to beach access and 2 restaurants.
David
Stayed 1 night in Mar 2024
Response from Alexa on 18 Mar 2024
Hi David Thank you for leaving us a review about your stay. We apologize you had a negative experience at our hotel and we will share your feedback with our team. Thank you for choosing Comfort Suites and we hope to welcome you back again soon.
8/10 Good
gene
Travelled with family
17 Mar 2024
Liked: Cleanliness, staff & service, amenities
Nice location
gene
Stayed 1 night in Mar 2024
Response from Alexa on 18 Mar 2024
Thank you for leaving us a great review, Gene! We are thrilled you enjoyed the location and your stay. Thank you for choosing Comfort Suites and w hope to welcome you back again soon.
2/10 Terrible
Kim
Travelled with partner
21 Feb 2024
Disliked: Property conditions & facilities
Curtains had to be clipped together with a hanger. Dirty mirror and lamps did not work. The hook on back of bathroom door was broke and paper stuffed in the hole Paper stuffed in the peep hole in the front door. Furniture in very poor condition. They were updating lobby so the construction area smelled
Kim
Stayed 1 night in Feb 2024
Response from Alexa on 21 Feb 2024
Hi Kim! Thank you for taking the time to leave us a review about your stay. We apologize about your experience at our hotel. We take all of our guest's comments to heart and we will share your feedback with our team immediately. Thank you for choosing to stay with us and we hope to welcome you back again one day.
8/10 Good
Nancy
20 Feb 2024
Nancy
Stayed 4 nights in Feb 2024
Response from Alexa on 21 Mar 2024
Hi Nancy! Thank you for leaving us a great review. We are delighted you enjoyed your stay with us and we hope to welcome you back again soon.
10/10 Excellent
Kimberly
Travelled with family
17 Feb 2024
Liked: Cleanliness, staff & service
Staff was great, property was clean but hotel needs to be updated.
Kimberly
Stayed 1 night in Feb 2024
Response from Alexa on 18 Feb 2024
Hi Kimberly! Thank you for leaving us a lovely review. We are so happy you enjoyed our staff and cleanliness of our hotel. Thank you for choosing to stay with us and we hope to welcome you back again soon.
10/10 Excellent
Russell
13 Feb 2024
Russell
Stayed 1 night in Feb 2024
Response from Alexa on 21 Mar 2024
Thank you for leaving us a great review, Russell! We are delighted you enjoyed your stay and we hope to welcome you back again soon.
Thank you for your positive feedback! We're thrilled to hear that you had a great experience during your stay. Our team works hard to provide excellent service and ensure our guests have a memorable time. If there's anything specific you loved or if you have any suggestions for improvement, please feel free to share. We appreciate your support and hope to welcome you back for another fantastic stay! -Tori
10/10 Excellent
Dennis
12 Feb 2024
Liked: Cleanliness, staff & service, room comfort
Dennis
Stayed 3 nights in Feb 2024
Response from Alexa on 14 Feb 2024
Hi Dennis! Thank you for leaving us a great review. We are thrilled you enjoyed your stay with us and we hope to welcome you back again soon.
Thank you for your positive feedback! We're thrilled to hear that you had a great experience during your stay. Our team works hard to provide excellent service and ensure our guests have a memorable time. If there's anything specific you loved or if you have any suggestions for improvement, please feel free to share. We appreciate your support and hope to welcome you back for another fantastic stay! -Tori
Thank you for taking the time to share your experience. We're delighted to hear that you appreciated the hotel's proximity to the ocean. We strive to offer our guests a convenient and enjoyable stay. If you have any additional feedback or if there's anything specific you'd like to highlight, please let us know. We look forward to welcoming you back for another wonderful stay! -Tori
Everything was as one would expect it should be. Nothing fancy, but a nice clean room with a comfortable bed and a decent breakfast. The staff was friendly.
Andrea
Stayed 2 nights in Jan 2024
Response from jb on 1 Feb 2024
Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon.
8/10 Good
Phillip
14 Jan 2024
Liked: Cleanliness, staff & service, amenities
Phillip
Stayed 2 nights in Jan 2024
Response from jb on 15 Jan 2024
Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon.
10/10 Excellent
Gary, Punta Gorda
11 Jan 2024
Liked: Amenities
Heather was very nice and gave me a good recommendation for dinner. Thank you.
Gary
Stayed 1 night in Jan 2024
Response from jb on 12 Jan 2024
Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon.
8/10 Good
Michael
10 Jan 2024
Michael
Stayed 1 night in Jan 2024
Response from jb on 12 Jan 2024
Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon.
Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon.
10/10 Excellent
Douglas
7 Jan 2024
Douglas
Stayed 1 night in Jan 2024
Response from jb on 1 Feb 2024
Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon.
6/10 Okay
Verified traveller
2 Jan 2024
Liked: Cleanliness
The rooms were clean and recently painted but holes were not covered prior to painting. The doors were old and would get stuck when trying to open.
Verified traveller
Stayed 1 night in Jan 2024
Response from jb on 8 Jan 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.
We really enjoyed our stay here. The location is fantastic! 30 seconds to the beach - several restaurants/bars within a few minutes walk - 2 miles from downtown which is also walkable with sidewalks the whole way. The beds are super comfy! To be picky, it could have been a bit cleaner but it was just fine for us. Breakfast was simple but very good - the coffee was excellent. All of the staff that we dealt with were extremely nice and very helpful. We will definitely stay here again if we return to the Jacksonville area.
Karin
Stayed 5 nights in Dec 2023
Response from jb on 31 Dec 2023
Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon.
Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon.
10/10 Excellent
Johnny, San Juan
30 Dec 2023
Johnny
Stayed 1 night in Dec 2023
Response from jb on 31 Dec 2023
Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon.
8/10 Good
Beth
Travelled with partner
30 Dec 2023
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Clean but kinda run down. Breakfast was terrible. Just fuel for the day.
Beth
Stayed 1 night in Dec 2023
Response from jb on 31 Dec 2023
Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon.
The staff was nice. The rooms were clean. It’s walking distance easily to several restaurants and the beach.
Bryan
Stayed 1 night in Dec 2023
Response from jb on 29 Dec 2023
Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon.
Stay was excellent. We’ve stayed here before and never been disappointed. The check in is always so easy and we had an oceanview from our room. The Inn is remodeling and it looks great. We will be back.
mary
Stayed 1 night in Dec 2023
Response from jb on 22 Dec 2023
Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon.
6/10 Okay
cyndy
15 Dec 2023
Liked: Cleanliness, staff & service
short vacation
The hotel never said they were remodeling, otherwise I wouldn't have booked. The decaf coffee in the machine never worked, the pancake machine was not working for 2 days. I had to listen to pounding (construction) and workers all over. Hotel staff was nice
cyndy
Stayed 5 nights in Dec 2023
Response from jb on 18 Dec 2023
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.
6/10 Okay
James
12 Dec 2023
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I was informed at check in that room service would only be provided after 3 days. If I needed any towels or other amenities it was up to me. Facility was being remodeled. Inconvenient parking and bad communication. Breakfast was marginal with few choices.
James
Stayed 7 nights in Dec 2023
Response from jb on 18 Dec 2023
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.
6/10 Okay
Mary
6 Dec 2023
Mary
Stayed 3 nights in Dec 2023
Response from jb on 29 Dec 2023
Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon.
Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon.
6/10 Okay
Joshua
26 Nov 2023
Joshua
Stayed 2 nights in Nov 2023
Response from jb on 18 Dec 2023
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.
Comfortable room, great location because we could walk to the beach, right next to Ft. Clinch, and about 2 miles to the downtown where lots of restaurants and shopping are.
Megan
Stayed 2 nights in Nov 2023
Response from jb on 28 Nov 2023
Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon.
Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon.
8/10 Good
James
17 Nov 2023
Liked: Cleanliness, staff & service, room comfort
James
Stayed 2 nights in Nov 2023
Response from jb on 27 Nov 2023
Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon.
8/10 Good
Michele
Business traveller
14 Nov 2023
Liked: Cleanliness, staff & service, amenities
Front desk attendant was wonderful, room was very clean.
Michele
Stayed 1 night in Nov 2023
Response from jb on 15 Nov 2023
Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon.
6/10 Okay
Patricia
14 Nov 2023
Liked: Cleanliness, staff & service
Patricia
Stayed 3 nights in Nov 2023
Response from jb on 15 Nov 2023
Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon.
This property is unbelievable in all the WRONG ways! Their rules are not customer friendly! Find another place to stay!
Christopher
Stayed 1 night in Nov 2023
Response from Tori on 13 Nov 2023
We're sorry to hear that you had a negative experience at the property, and we apologize for any inconvenience or dissatisfaction you encountered with the rules. Guest satisfaction is important, and it's disheartening to learn that the property's policies did not meet your expectations.If there are specific details you'd like to share about your experience or if there's anything we can do to address your concerns, please provide more information. Your feedback is valuable, and we want to understand how we can improve.If you decide to share more details or consider staying at the property again, we hope to have the opportunity to provide a more positive experience for you.
Thank you for taking the time to provide a rating for your experience. If you have any specific feedback or comments about your stay, please feel free to share more details. Your input can be helpful to others looking for information about this location. If you have any questions or need further assistance, don't hesitate to ask. Your satisfaction is important to us.