Exterior

Reviews of Baymont by Wyndham Jacksonville/Butler Blvd

2.5 out of 5
Baymont by Wyndham Jacksonville/Butler Blvd
7030 Bonneval Road, Jacksonville, FL

Reviews

7.8

Good

Rating 10 - Excellent. 391 out of 1001 reviews" "
Rating 8 - Good. 294 out of 1001 reviews" "
Rating 6 - Okay. 154 out of 1001 reviews" "
Rating 4 - Poor. 80 out of 1001 reviews" "
Rating 2 - Terrible. 82 out of 1001 reviews" "

8.0/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Chris

Management well organized and all staff polite, friendly, helpful. Property is somewhat worn.
Stayed 3 nights in May 2024
Response from Sophia CSR on 14 May 2024
Hi Chris,Delighted to hear that you found our management well organized and our staff polite, friendly, and helpful! Providing excellent service is our top priority, and we're thrilled that our team members made your stay enjoyable. We appreciate your feedback regarding the property's condition, and we'll consider it as we continue to improve and enhance our facilities. Thank you for choosing to stay with us, and we hope to welcome you back for another great experience in the future!

8/10 Good

Michelle

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Donna was so super nice, friendly and informative!! She talked with me before our stay, she checked us in, and also called to make sure the room was satisfactory! My only negative is no coffee maker in the room. No coffee in lobby except during breakfast, but I will say at 2:15 in the morning when we arrived back from the concert that desk clerk said he would make some if we wanted him to
Stayed 1 night in May 2024
Response from Sophia CSR on 14 May 2024
Hi Michelle,Thank you for taking the time to share your feedback with us! We are glad to know that you had a nice stay with us. However, we apologize for the inconvenience you faced. Your concerns have been noted and forwarded to our team for improvement. We hope your next visit will be even more pleasant than the previous one.

10/10 Excellent

Daria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in May 2024
Response from Sophia CSR on 14 May 2024
Hi Daria,We appreciate your wonderful feedback! It is always a delight to hear positive experiences from guests like you. Please visit us again soon!

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing. I am an amputee and they made things so easy. The room was clean it it just I couldn't ask for better experience
Stayed 1 night in May 2024
Response from Sophia CSR on 14 May 2024
Hi Maria,I wanted to express my gratitude for the stellar review. We are ecstatic to hear that your experience was excellent. It was a pleasure to host you, and we look forward to welcoming you back many more times in the future.

6/10 Okay

Quia

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
The amazing staff is what made our stay wonderful. They were sooo friendly and accommodating from the front desk to the cleaners. I would stay here again!
Stayed 3 nights in May 2024
Response from Sophia CSR on 14 May 2024
Hi Quia,We are thrilled to hear that our amazing staff made your stay wonderful! Providing exceptional service and hospitality is our top priority, and delighted that our team members were friendly and accommodating throughout your visit. Your kind words mean a lot to us, and we'll be sure to pass along your compliments to our staff. Thank you for choosing to stay with us, and we can't wait to welcome you back for another enjoyable stay in the future!

4/10 Poor

Valerie

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Not nice
Stayed 1 night in May 2024
Response from Sophia CSR on 14 May 2024
Hi Valerie,We regret that your experience did not meet your expectations. We value your feedback and would appreciate any specific details you can provide about what went wrong. Your input is important to us, and we genuinely hope for the opportunity to improve in the future.

4/10 Poor

Ashley

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I killed one roach, shower water was cold because I didn’t know the trick (I was told I had to turn the faucet to cold/blue to get hot water, who would have guessed), and internet did not work for me.
Stayed 1 night in May 2024
Response from Sophia CSR on 9 May 2024
Hi Ashley,We are sorry to hear about the issues you encountered during your stay. Your comfort and satisfaction are our top priorities. We appreciate you bringing these matters to our attention, and we'll address them promptly to ensure a more enjoyable experience for our guests in the future. Please accept our apologies, and we hope to have the opportunity to welcome you back for a smoother stay next time.

10/10 Excellent

Adam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. This was my second trip there. Very friendly staff
Stayed 1 night in May 2024
Response from Sophia CSR on 9 May 2024
Hi Adam,Thank you for your continued support and kind words! We're glad to hear that you enjoyed your stay with us again and that our friendly staff made your experience memorable. Providing excellent service and a welcoming atmosphere are top priorities for us, and grateful for your recognition. We look forward to welcoming you back for many more enjoyable visits in the future!

8/10 Good

Adina

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in May 2024
Response from Sophia CSR on 6 May 2024
Hi Adina,Honest appreciation from our beloved guests and providing them with a comfortable stay is what we yearn for. We are glad to know that you had a nice stay with us. We are eager to see you again.

10/10 Excellent

Ashley

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good experience. Very friendly customer service, would stay again!
Stayed 1 night in Apr 2024
Response from Sophia CSR on 3 May 2024
Hi Ashley,We get inspired by the great feedback and comments we receive from the guests like you! Our Team thanks you for your support and are so glad we were able to provide you with such a wonderful experience. We assure you the best of our services at all times.

10/10 Excellent

Heather

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is amazing. Specifically Michelline and Maureen. I was locked out of my room in the middle of the night with a baby and they came to the rescue. They also comforted me as I cried in the hall. Simply beautiful humans that work here. Wonderful staff.
Stayed 2 nights in Apr 2024
Response from Sophia CSR on 3 May 2024
Hi Heather,Your kind words deeply touch us! Providing compassionate assistance in moments of need is what we strive for, and we're thrilled that Michelle and Maureen were able to assist you during a challenging time. They are indeed valuable members of our team, and we're proud to have them represent the dedication and care we aim to provide to all our guests. Thank you for sharing your experience, and we look forward to welcoming you back for another wonderful stay in the future!

10/10 Excellent

Carmillia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly, allowed early check in and a courtesy call once we were in room just to make sure that all was well
Stayed 1 night in Apr 2024
Response from Sophia CSR on 3 May 2024
Hi Carmillia,I am thrilled you had a positive experience with our staff! Providing friendly service and accommodating early check-ins are priorities for us, and we're glad we could make your stay more comfortable. It's great to know that you appreciated the courtesy call to ensure everything was to your satisfaction. Thank you for choosing us, and we hope to welcome you back again soon!

10/10 Excellent

Horace

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Sophia CSR on 30 Apr 2024
Hi Horace,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. We hope to have the chance to serve you again on your next visit.

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Sophia CSR on 28 Apr 2024
Hi Andrew,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. We hope to have the chance to serve you again on your next visit.

8/10 Good

Robert

Stayed 1 night in Apr 2024
Response from Sophia CSR on 16 May 2024
Hi Robert,Thank you for staying with us. Guest satisfaction is our number one objective, we appreciate your wonderful rating. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit!

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Sophia CSR on 23 Apr 2024
Hi Kevin,Thank you for your 5-star ratings. We are feeling blessed to have you as our guest. It's our passion to provide our customers with exceptional refuge and service. See you soon!

4/10 Poor

Rebeca

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Sophia CSR on 18 Apr 2024
Hi Rebeca,We are sad to see this 2-star rating. We never want our guests to have such a kind of experience. We would love to know more about your experience. So, we can make the required changes and improvements. We hope to earn your business on future travels so that you can see our continuous improvement.

6/10 Okay

Alejandro

Travelled with family, Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I didn’t like the managers being petty about giving me another bar of soap. She also had an attitude. First it happen there
Stayed 1 night in Apr 2024
Response from Sophia CSR on 18 Apr 2024
Hi Alejandro,We apologize for the inconvenience and any attitude displayed during your request for an additional bar of soap. Your feedback is valuable to us, and we will address this issue internally to ensure it does not recur in the future. We appreciate your understanding and hope to have the opportunity to welcome you back for a more positive experience.

10/10 Excellent

Stella

Liked: Amenities
Wonderful people wonderful service will go back
Stayed 1 night in Mar 2024
Response from Sophia CSR on 12 Apr 2024
Hi Stella,Glad to hear that you had a wonderful experience with our staff and service! Providing excellent service is our priority had such a positive impression. We can't wait to welcome you back for another great stay in the future. We appreciate your feedback and look forward to seeing you again soon!

6/10 Okay

Vulinh

Travelled with group
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
I’m stayed room 208 bathrooms door very hard to close stuck and still have food stain on the floor other one is good
Stayed 1 night in Apr 2024
Response from Sophia CSR on 10 Apr 2024
Hi Vulinh,Thank you for taking the time to share your feedback with us! We are glad to know that you had a nice stay with us. We apologize for the inconvenience you faced. Your concerns have been noted and forwarded to our team for improvement. We hope your next visit will be even more pleasant than the previous one.

6/10 Okay

Rachel

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Sophia CSR on 10 Apr 2024
Hi Rachel,We are glad you had a nice stay with us, and we appreciate your rating and review. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay.

8/10 Good

Peter

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great and price was reasonable.
Stayed 1 night in Apr 2024
Response from Sophia CSR on 8 Apr 2024
Hi Peter,Delighted to hear that you had a positive experience with our staff and found our prices reasonable. Providing excellent service at a fair price is important to us, and we're glad to know that we met your expectations in this regard. If there's anything else we can do to enhance your experience or if you have any feedback to share, please don't hesitate to reach out.

10/10 Excellent

Agnier

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Sophia CSR on 4 Apr 2024
Hi Agnier,Thank you for an excellent 5-star rating. We are glad that you had a nice stay with us. We will surely forward your valuable feedback to our team and always ensure that we keep delighting you with our facilities and services. Keep exploring, Happy staying!

6/10 Okay

Jodie

Travelled with partner
Liked: Staff & service
The room needed to be updated. The faucet in the shower & at the sink were loose. The pilllws were square & could not get comfortable with them.
Stayed 3 nights in Mar 2024
Response from Sophia CSR on 2 Apr 2024
Hi Jodie,Thank you for taking the time to share your feedback with us! We apologize for the inconvenience you faced. Your concerns have been noted and forwarded to our team for improvement. We hope your next visit will be even more pleasant than the previous one.

8/10 Good

Natasha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
a convenient and clean property that is located near to downtown Jacksonville. I do wish the room was bigger, especially the bathroom- it was like a closet! Otherwise it wasn’t bad for the price.
Stayed 3 nights in Mar 2024
Response from Sophia CSR on 1 Apr 2024
Hi Natasha,Glad to hear that you found our property convenient, clean, and well-priced. Your feedback is valuable to us as we continually strive to improve our guests' experiences. We hope to have the opportunity to welcome you back and provide a more spacious accommodation that meets your expectations.

8/10 Good

STEPHANIE

Stayed 4 nights in Mar 2024
Response from Sophia CSR on 21 Apr 2024
Hi Stephanie,Thank you for staying with us. Guest satisfaction is our number one objective, we appreciate your wonderful rating. Let us know if you have any suggestions on how we can improve things for our guests. We look forward to your next visit!

10/10 Excellent

Bryan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The receptionist was amazing!! Treated me like I was at the Ritz Carlton. She deserve a raise!!!
Stayed 1 night in Mar 2024
Response from Sophia CSR on 28 Mar 2024
Hi Bryan,We get inspired by the great feedback and comments from guests like you! Our Team thanks you for your support and are so glad we were able to provide you with such a wonderful experience. We assure you the best of our services at all times.

10/10 Excellent

Yaneysis

Business traveller
Liked: Cleanliness
Excellent
Stayed 1 night in Mar 2024
Response from Sophia CSR on 26 Mar 2024
Hi Yaneysis,We are glad that you had a nice stay with us. We will surely forward your valuable feedback to our team and always ensure that we keep delighting you with our facilities and services. Keep exploring, Happy staying!!

10/10 Excellent

jose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Sophia CSR on 20 Mar 2024
Hi Jose,Thank you so much for the lovely 5-star review about your stay with us at our property. We are delighted to know that you had a fantastic experience and cannot wait to host you again soon!

6/10 Okay

Jay

Business traveller
Disliked: Amenities
Room was way out of date. There was only 1 USB plug in the room and the TV did not work very well.
Stayed 1 night in Mar 2024
Response from Sophia CSR on 20 Mar 2024
Hi Jay,Thank you for taking the time to share your feedback with us! We are glad to know that you had a nice stay with us. We apologize for the inconvenience you faced. Your concerns have been noted and forwarded to our team for improvement. We hope your next visit will be even more pleasant than the previous one.

10/10 Excellent

ramon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Mar 2024
Response from Sophia CSR on 15 Mar 2024
Hi Ramon,Thank you so much for the lovely 5-star review about your stay with us at our property. We are delighted to know that you had a fantastic experience and cannot wait to host you again soon!

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
great coffee and staff was very nice
Stayed 1 night in Mar 2024
Response from Sophia CSR on 20 Mar 2024
Hi David,Thank you for your positive feedback! We are delighted to hear that you enjoyed our great coffee and that our staff was very nice during your stay. Your kind words mean a lot to us, and we look forward to welcoming you back for another wonderful experience in the future!

8/10 Good

Dawn, Henderson

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Our flight was delayed several times so we didn’t get to the hotel until 4:00 in the morning. We asked for a late check out with the guy who was at the desk at that time, but he didn’t tell anybody in the morning so we were disturbed several times even though we had asked for a late check out. Other than that, it was clean and comfortable And worked for the short time that we were there.
Stayed 1 night in Mar 2024
Response from Sophia CSR on 13 Mar 2024
Hi Dawn,Thank you for taking the time to share your feedback with us! We apologize for the inconvenience you faced. Your concerns have been noted and forwarded to our team for improvement. We hope your next visit will be even more pleasant than the previous one.

8/10 Good

Bruce

Liked: Staff & service
Response from Sophia CSR on 14 Mar 2024
Hi Bruce,Appreciate you for taking the time to leave a review and for giving us a 4-star rating. We are glad to hear that you had a positive experience with our service. If there is anything specific that you think we could improve upon to earn that fifth star, ple

10/10 Excellent

ramon

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Mar 2024
Response from Sophia CSR on 13 Mar 2024
Hi Ramon,Reviews like yours are what keep us going the extra mile to deliver our best. We are happy that you are enjoying our services. We will always ensure that we keep delighting you with our facilities and services. We hope your next visit will be even more pleasant than the previous one.

4/10 Poor

Doug

Two items that are the basis for my review. First, there was no hot water when I went to take a shower. I reported it to the front desk on my way out. I was told that I would have to turn the handle to the right (usually for cold) not too far to the left. I still don’t get it. Second, the TV was unacceptable in my view. No HD. Merely an analog cable feed and most of the channels were too fuzzy to watch. Fortunately I had my iPad. One other item not related to the review - I received a call from the hotel the day of my stay asking me if I was a local resident. They asked because they are not booking rooms to locals. Not sure what that is all about. I would only recommend staying at this hotel if you cannot find other accommodations.
Stayed 2 nights in Mar 2024
Response from Sophia CSR on 13 Mar 2024
Hi Doug,We sincerely regret your experience at our property. This is generally not what our guests experience with us, and we hope you give us a chance to make it better for you. I assure you that we will take appropriate measures to improve the areas you found unsatisfactory, and we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.

4/10 Poor

Emmanuel

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The managers can keep this place a bit cleaner than it is now and the staff can handle guest with politeness and respect more. Breakfast area is tiny and choices are limited.
Stayed 1 night in Mar 2024
Response from Sophia CSR on 13 Mar 2024
Hi Emmanuel,I am very sorry to hear that you encountered such unusual circumstances and inconveniences during your most recent experience with us. Please know your voice is important to us and we will be using the feedback you provided to try to make improvements to ensure we offer a better experience for our guests in the future.

6/10 Okay

Sharon

Travelled with family, Business traveller
Disliked: Amenities
It was an average stay.
Stayed 2 nights in Mar 2024
Response from Sophia CSR on 9 Mar 2024
Hi Sharon,We are glad you had a nice stay with us, and we appreciate your rating and review. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay.

6/10 Okay

Mikiko

Disliked: Property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Sophia CSR on 6 Mar 2024
Hi Mikiko,Thank you for your 5-star ratings. We are feeling blessed to have you as our guest. It's our passion to provide our customers with exceptional refuge and service. See you soon!

8/10 Good

Tammi

Liked: Cleanliness, staff & service
Good for the price, rooms clean, property old. One night in and out perfect for what I needed.
Stayed 1 night in Feb 2024
Response from Sophia CSR on 4 Mar 2024
Hi Tammi,Thank you for your awesome review! Reviews like yours are what keep us going the extra mile to deliver our best. We are happy that you are enjoying our services. We will always ensure that we keep delighting you with our facilities and services. We hope your next visit will be even more pleasant than the previous one.

10/10 Excellent

Ashton

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly at the front counter. Donna was awesome. Room smelled great, very clean. Dated, but cozy.
Stayed 1 night in Feb 2024
Response from Sophia CSR on 1 Mar 2024
Hi Ashton,Glad to hear that you found our front desk staff to be friendly and that Donna provided you with excellent service. It's great to hear that you found your room to be clean and smelling great. While we acknowledge that our property may be dated, we strive to maintain a cosy and comfortable environment for all of our guests. We appreciate your kind words and hope to have the opportunity to serve you again in the future.

10/10 Excellent

GRANT

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay for the money!
Stayed 1 night in Feb 2024
Response from Sophia CSR on 1 Mar 2024
Hi Grant,Thank you for your positive review of your recent stay with us. We are thrilled to hear that you found our property to be an excellent value for the money. Providing our guests with a comfortable and affordable stay is our top priority, and we are glad to hear that we met your expectations. We hope to have the opportunity to serve you again in the future.

8/10 Good

John, Morgan Hill

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Sophia CSR on 1 Mar 2024
Hi John,We are glad you had a nice stay with us and appreciate this wonderful rating of your stay. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We hope to have the chance to serve you again on your next visit.

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and comfortable. Very friendly staff. Convenient location
Stayed 4 nights in Feb 2024
Response from Sophia CSR on 28 Feb 2024
Hi Rebecca,Thank you for your kind words! We're pleased to hear that you found our hotel clean, comfortable, and conveniently located. Providing a friendly and accommodating experience is at the forefront of our service, and glad our staff met your expectations. Your satisfaction is our priority, and we look forward to hosting you again soon for another enjoyable stay!

10/10 Excellent

Ty

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Traveled with family for two night stay. Easy access, smooth check-in, adequate and clean facilities, and friendly staff. Nice stay.
Stayed 2 nights in Feb 2024
Response from Sophia CSR on 28 Feb 2024
Dear Guest,Thank you for choosing our hotel for your family trip, and for taking the time to share your feedback! We're delighted to hear that you found our facilities clean and adequate and that you had a smooth check-in experience with easy access to everything you needed. Our friendly staff is committed to ensuring all guests have a pleasant stay and thrilled that we could contribute to your positive experience. We hope to welcome you and your family back for another nice stay in the future!

10/10 Excellent

Niesha

Liked: Cleanliness, staff & service, property conditions & facilities
It was clean and staff were very nice. I didn’t have any issues. The lamps were a little rusted but no problem at all
Stayed 1 night in Feb 2024
Response from Sophia CSR on 25 Feb 2024
Hi Niesha,Thank you for your awesome review! Reviews like yours are what keep us going the extra mile to deliver our best. We are happy that you are enjoying our services. We will always ensure that we keep delighting you with our facilities and services. We hope your next visit will be even more pleasant than the previous one.

10/10 Excellent

Linda J

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay. Full sized pillows would be preferred, as would providing conditioner. TV reception could be better. Some shady people around the area, but no fault of the property. Would stay again if the opportunity arose.
Stayed 2 nights in Feb 2024
Response from Sophia CSR on 25 Feb 2024
Hi Linda,Thank you for taking the time to share your feedback with us! We apologize for the inconvenience you faced. Your concerns have been noted and forwarded to our team for improvement. We hope your next visit will be even more pleasant than the previous one.

10/10 Excellent

Tyler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Sophia CSR on 28 Feb 2024
Hi Tyler,Thank you so much for the lovely 5-star review about your stay with us at our property. We are delighted to know that you had a fantastic experience and cannot wait to host you again soon!

10/10 Excellent

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Why would anybody pay more Great value for the money
Stayed 1 night in Feb 2024
Response from Sophia CSR on 23 Feb 2024
Hi Stephen,Thank you for your awesome review! Reviews like yours are what keep us going the extra mile to deliver our best. We are happy that you are enjoying our services. We will always ensure that we keep delighting you with our facilities and services. We hope your next visit will be even more pleasant than the previous one.

8/10 Good

REINA

The staff very nice, very helpful.Shout to the lady in the food area very sweet and helpful. Would I stay there again yes.
Stayed 2 nights in Feb 2024
Response from Sophia CSR on 21 Feb 2024
Hi Reina,Thrilled to hear that you had such a positive experience with our staff during your stay! Thank you for recognizing the efforts of our team members, particularly the lady in the food area. Providing exceptional service and creating a welcoming environment for our guests is our top priority, and delighted that we could meet your expectations. We look forward to welcoming you back on your next visit!