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Reviews of Swiss Hotel Apartments-Interlaken

5 out of 5
Swiss Hotel Apartments-Interlaken
Untere Bönigstrasse 8, Interlaken

Reviews

9.6

Exceptional

Rating 10 - Excellent. 15 out of 18 reviews" "
Rating 8 - Good. 1 out of 18 reviews" "
Rating 6 - Okay. 2 out of 18 reviews" "
Rating 4 - Poor. 0 out of 18 reviews" "
Rating 2 - Terrible. 0 out of 18 reviews" "

10/10

Cleanliness

9.4/10

Staff & service

10/10

Amenities

9.8/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Daniela

Travelled with family
Liked: Amenities, property conditions & facilities
The property is beautiful! The location couldn’t be better!
Stayed 7 nights in Jul 2023

10/10 Excellent

Diana

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We had an amazing experience staying at this property. The apartments had all the amenities you would need. Would definitely stay here again and in the other branches they have.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
December family trip
This was our first trip to Switzerland, we had 8 people in a 3bedroom unit and it was really great! The unit had 3 separate bedrooms and a full size pull out sofa. First, we absolutely loved being right by the train station. After long days of day trips by train, it was really nice to be "right there" when getting back. The grocery store right next door was also so convenient for just a few quick things to have on hand for the kids. The apartment is super spacious and I absolutely loved having a washer/dryer, even a whole laundry room. Such a great amenity when traveling with kids. They provided the pods as well. The kitchen is pretty well stocked with the basics, although we really didn't use it much The bathrooms were stocked with products, the daily housekeeping was great, and the beds were actually very comfortable! The staff were great with communication (so easy via WhatsApp). Every staff member we met was super helpful with helping us figure out the train, making sightseeing recommendations, and making dinner reservations. This is different than a typical hotel - there isn't a lobby bar/restaurant or a common area place to hang out, but for what we needed it for our large group, it was really wonderful.
Stayed 4 nights in Dec 2022

6/10 Okay

Carol

Travelled with family
Liked: Cleanliness
The one bedroom apartment is huge and spacious with a big balcony. Well equipped and excellent location. However the bedroom was not well ventilated with no windows and the water pump is so noisy next to sofa bed.

10/10 Excellent

Alia

Travelled with family
Liked: Cleanliness, room comfort
Beautiful stay at beautiful apartment
My stay at the apartment was great. The apartment is fully equipped with all essentials. The location is very good as well. Note: it will be great if the mattress is higher so it will be more comfortable specially for elder people. Special thanks to Pedro who was really professional and helpful.
Stayed 5 nights in Sep 2021

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, room comfort
Be careful with the security deposit!
Great room, however they require a 500CHF security deposit upfront, and does not refund you immediately at checkout. Its been almost 1 month and I have yet to receive my deposit back - they said there is an issue with their payment provider, however, even after giving them my bank account details, they are not responsive in returning your money. It should not take an additional 2 weeks to process a bank transfer. Be very careful with this!
Stayed 1 night in Feb 2021
Response from Louise - Owner at 24/7 Concierge on 27 Mar 2021
Dear Mrs Wong, We are glad you enjoyed your stay with us in Interlaken. As per our policy to refund the security (damage) deposit, the time for the refund is up to 14 days. You received your deposit refunded, to your account, within 7 days of check out. Based on feedback, we have changed the deposit policy to only block the deposit amount and not withdraw it, unless there are damages in the property. This way, you will receive the release of your deposit even faster. Kindly keep in mind that during lockdown and regulations to ‘work from home’, our staff are working less hours than usual, and although they are at your service, they may take a day or two longer to come back to you. We apologise for any inconvenience, and we do hope to welcome you again soon. With kind regards

10/10 Excellent

khalid

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best apartment Hotel in Interlaken
This apartment Hotel is a one of a kind.Starting from the location to the service it was phenomenal! I would definitely recommend it to everyone.Fatima went out of her ways to help us and guide us in every aspect! We as a family will definitely come back. Thanks Fatima for your wonderful service 🙏
Stayed 3 nights in Dec 2019
Response from 247 Concierge on 27 Dec 2019
Thank you for your stay. we look forward to welcoming you soon

10/10 Excellent

Fadil, Singapore

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There is big supermarket next to the apartment. The train station is also located next to the apartment. 5 minute bus ride to Interlaken West shopping area. Overall great location and place to stay.
Stayed 3 nights in Dec 2019
Response from 247 Concierge on 26 Dec 2019
Thank you for your stay and we look forward to welcoming you soon. 247 Concierge

10/10 Excellent

Terence

Stayed 3 nights in Nov 2019
Response from Louise on 22 Oct 2020
Dear Guest, We thank you for your stay. We look forward to welcoming you again soon, to one of our properties in Montreux or Interlaken! Best wishes, Louise and the team of 24/7 Concierge

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like everything except one thing the kitchen is not prepared fully for cooking
Stayed 4 nights in Sep 2019
Response from Louise 24/7 Concierge on 1 Dec 2019
Dear Guest, Thank you for your stay with us, in Interlaken. All of our properties are fully equipped, for cooking, with top of the range appliances and equipment. From oven, hob, microwave, dishwasher, coffee machine, kettle, toaster, pots, dishes, utensils (peeler/grater/drainer), cutlery, and more. We do not imagine there would be anything missing for our guests to have a great stay, and fully enjoy and use the kitchen. If however there is a special item which you require, and did not find, our team is on hand and happy to assist immediately. We hope to welcome you again soon to one of our properties in Switzerland. Best regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Five stars service apartment
Mrs. Fatma is being very helpful and let us check in at 1pm instead of 2pm. The service apartment is beautiful and very close to Interlaken Ost Station which is one minute walk. Will definitely be back again next time when I go to Interlaken.
Stayed 1 night in Feb 2019
Response from 247 Concierge-Interlaken on 20 Feb 2019
Dear Guest We thank you for your stay, and your feedback, and look forward to welcoming you in one of our properties again soon. Your satisfaction is our priority and we are glad you enjoyed our hospitality. Best wishes, Fatma and the team at 24/7 Concierge Apartments - Interlaken

10/10 Excellent

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Perfekt jedem zum weiter empfehlen
Stayed 1 night in Apr 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Very convenience
Stayed 2 nights in Jan 2020
Response from Oleg on 28 Jan 2020
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

okjin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
가족여행으로 강추합니다 왜 평점 10인지 알았어요♡
정말 10점만점에 100점을 주고싶은 곳입니다 동역 바로앞 coop 바로앞이여서 위치가 우선 너무 좋고 현대적이고 깔끔하고 편리한 아파트였어요 리셉션도 너무 친절하고요 다음에 인터라켄에 온다면 꼭 다시 이용고싶어요
Stayed 2 nights in Jan 2020
Response from Louise on 22 Oct 2020
Dear Guest, We thank you for your stay and we are so glad you enjoyed your time with us in Interlaken. We now have self-check-in, where our customers can check-in to the apartment from their mobile phone, and receive the key and access via a mobile app. We look forward to welcoming you again soon, to one of our properties in Montreux or Interlaken! Best wishes, Louise and the team of 24/7 Concierge

10/10 Excellent

Lai yin Esther

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
非常近火車站十分方便
一切都很好，房間很大，只是check-in時候沒有人，好彩有電話能致電，如果預先通知會更好，非常鄰近火車站，很方便！
Stayed 1 night in Dec 2019
Response from Louise on 22 Oct 2020
Dear Guest, We thank you for your stay. We now have self-check-in, where our customers can check-in to the apartment from their mobile phone, and receive the key and access via a mobile app. We look forward to welcoming you again soon, to one of our properties in Montreux or Interlaken! Best wishes, Louise and the team of 24/7 Concierge

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice apartment !
The apartment is new, big and very tidy. The location is very convenient just next to the bus stop and train Station. It will be great if the WiFi network could be faster.
Stayed 2 nights in Jun 2019
Response from Louise - 24/7 Concierge on 1 Dec 2019
Dear Guest, Thank you for your stay with us, in Interlaken. All of our properties are setup with high speed, fibre optic, Wi-Fi internet connection, it does not come any faster than that! It is important to note that you should be connected to the same apartment number which you are staying, and not a neighbouring one, to have the best coverage. We hope to welcome you again soon to one of our properties in Switzerland. Best regards,

10/10 Excellent

KAISI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
正对Interlaken ost火车站，房间设备很齐全，装修味重需通风
非常好的位置，正对Interlaken ost火车站，旁边就是大型超市COOP。房间设备很齐全，做一桌菜都没问题，有洗衣机和干衣机，sofa床也很大很舒服。就是太新了，装修味很重，必须先开窗通风半天。隔壁整栋楼都应该是新的，一直有人在装修。
Stayed 2 nights in Jun 2019
Response from Louise - 24/7 Concierge on 1 Dec 2019
Dear Guest, Thank you for your stay with us, in Interlaken. All renovation works at the building are finished, and the apartments are in perfect condition, to welcome you again soon. We hope to see you in Interlaken or at one of our other properties in Switzerland. Best regards, Louise 24/7 Concierge

10/10 Excellent

Nitinan, BKK Thailand

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New modern services apartment with fully furnished spacious 2 bed rooms & sofa bed, Nice Mountain view. Excellent Location very close to Interlaken Ost station, Chinese restaurant, COOP & bus stop. Friendly staff. Strongly recommended. Plan for our next visit here again.
Stayed 3 nights in Apr 2019
Response from Louise - 24/7 Concierge on 1 Dec 2019
Dear Guest, Thank you for your stay with us, in Interlaken. We hope to welcome you at one of our properties in Switzerland soon. Best regards, Louise 24/7 Concierge