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Reviews of TownePlace Suites by Marriott Indianapolis Downtown

3 out of 5
TownePlace Suites by Marriott Indianapolis Downtown
629 RUSSELL AVENUE, Indianapolis, IN

Reviews

9.4

Exceptional

Rating 10 - Excellent. 350 out of 467 reviews" "
Rating 8 - Good. 75 out of 467 reviews" "
Rating 6 - Okay. 25 out of 467 reviews" "
Rating 4 - Poor. 8 out of 467 reviews" "
Rating 2 - Terrible. 9 out of 467 reviews" "

9.4/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Ron

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Phil on 14 May 2024
Ron,Thank you for taking the time to write your 5/5 review! We are so very pleased that you enjoyed your recent visit to our hotel. We hope to see you back again the next time your travels take you to the Indianapolis area.Yours in Hospitality,Phil KlausGeneral Manager

10/10 Excellent

Shawna

Travelled with family
Liked: Amenities
Clean, modern and close to everything.
Stayed 1 night in May 2024
Response from Phil on 21 May 2024
Shawna,Thank you for taking the time to submit your 5/5 review! We are so very pleased that you enjoyed your stay with us. We hope to see you back again the next time your travels take you to the Indianapolis area.Yours in Hospitality,Phil KlausGeneral Manager

10/10 Excellent

Walid

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 1 night in May 2024
Response from Phil on 13 May 2024
Walid,Thank you for taking the time to post your 5/5 review! We are so very pleased that you enjoyed your visit to our hotel. We hope to see you back again the next time your travels take you to downtown Indianapolis.Yours in Hospitality,Phil KlausGeneral Manager

10/10 Excellent

Harinder

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 1 night in May 2024
Response from Phil on 13 May 2024
Harinder,Thank you for taking the time to post your 5/5 review! We are so very pleased that you enjoyed your visit to our hotel. We hope to see you back again the next time your travels take you to downtown Indianapolis.Yours in Hospitality,Phil KlausGeneral Manager

10/10 Excellent

Mireille

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I are very fond and appreciative of this hotel. We have stayed here three times, and have enjoyed each stay very much. The staff is uniformly friendly, knowledgeable and helpful. The daily complimentary breakfast service and all-day coffee/tea availability is excellent. We will be back!
Stayed 1 night in May 2024
Response from Phil on 13 May 2024
Mireille,Thank you for taking the time to post your detailed 5/5 review! We are so very pleased that our staff has given you such great service during your 3 stays. We look forward to your next visit.Yours in Hospitality,Phil KlausGeneral Manager

10/10 Excellent

Hans Peter, Rock Hill

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Charles on 4 May 2024
We appreciate the feedback. Thank you for staying with us.

10/10 Excellent

Paige

Stayed 1 night in Apr 2024
Response from Phil on 21 May 2024
Paige,Thank you for taking the time to submit your 5/5 review! We are so very pleased that you enjoyed your stay with us. We hope to see you back again the next time your travels take you to the Indianapolis area.Yours in Hospitality,Phil KlausGeneral Manager

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Apr 2024
Response from Phil on 16 Apr 2024
Robert,Thank you for taking the time to write your 5/5 review. We are so very pleased you enjoyed your visit and hope to see you back again soon.Yours in Hospitality,Phil KlausGeneral Manager

10/10 Excellent

Jason

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and close to Lucas Oil Stadium!
Stayed 2 nights in Mar 2024
Response from Phil on 15 Apr 2024
Jason,Thank you for taking the time to submit your 5/5 review! We are so pleased you enjoyed your stay with us. We hope to see you back again the next time you visit downtown Indianapolis.Yours in Hospitality,Phil KlausGeneral Manager

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Phil on 9 Apr 2024
Michael,Thank you for taking the time to leave your 5/5 review! We are so very happy to hear you enjoyed your visit to our hotel. We hope to see you back again the next time your travels take you to the Indianapolis area.Yours in Hospitality,Phil KlausGeneral Manager

10/10 Excellent

Collin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect place to stay for events at Lucas Oil Stadium
Stayed 1 night in Apr 2024
Response from Phil on 7 Apr 2024
Collin,Thank you for taking the time to write your 5/5 review! We are so very pleased that you enjoyed your visit to our hotel and appreciate your recommendation to stay with us while visiting Lucas Oil Stadium. We look forward to serving you again the next time you are in the area.Yours in Hospitality,Phil KlausGeneral Manager

10/10 Excellent

Kaycee

Stayed 1 night in Apr 2024
Response from Phil on 1 May 2024
Kaycee,Thank you for taking the time to submit your 10/10 review! We are so pleased to hear that you enjoyed your visit to our hotel. We hope to see you back again the next time your travels take you to our area.Yours in Hospitality,Phil KlausGeneral Manager

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Cg
Response from Charles on 6 Apr 2024
Thank you.

6/10 Okay

Phyllis

Business traveller
Liked: Staff & service
The continental breakfast was nothing to write home about. I couldn’t get hot water in my shower and there was no hair dryer in the room. Kids were running up and down the hallway later
Stayed 1 night in Mar 2024
Response from Phil on 27 Mar 2024
Phyllis,I am so sorry to hear about the issues you experienced during your stay with us. I want to assure you that this is not the norm at our facility. I would love the opportunity to learn more about your experience to better service our guests moving forward. If you have a chance to contact me directly at 463-209-7300 x605 or phil.klaus@marriott.com I would welcome further dialog to assist our future guests.Yours in Hospitality,Phil KlausGeneral Manager

10/10 Excellent

Kelly

Stayed 1 night in Mar 2024
Response from Phil on 15 Apr 2024
Kelly,Thank you for taking the time to submit your 5/5 review! We are so pleased you enjoyed your stay with us. We hope to see you back again the next time your travels take you to the Indianapolis area.Yours in Hospitality,Phil KlausGeneral Manager

10/10 Excellent

Lanyea

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was immaculate !! I just really wish I knew they didn’t have a pool, but everything else was great
Stayed 1 night in Mar 2024
Response from Phil on 14 Mar 2024
Lanyea,Thank you for taking the time to submit your 5/5 review! We are so very pleased that everything was immaculate with your stay. We hope to see you back again the next time your travels take you to Indianapolis.Yours in Hospitality,Phil KlausGeneral Manager

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Phil on 8 Mar 2024
Nicole,Thank you for taking the time to submit your 5/5 review! We are so very happy you enjoyed your stay with us. We hope to see you back again the next time your travels take you to the Indianapolis area.Yours in Hospitality,Phil KlausGeneral Manager

10/10 Excellent

Morgan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was pleasantly surprised by the quality of this hotel! We had a great stay! My only issue was: I paid for and reserved a room with 2 queen beds and they ran out so I was “upgraded” to a suite. That suite only had one bed and a pull out couch. It was a very nice room but I would have preferred two beds or maybe free parking, something! Other than that, very happy! If you are staying for football, the stadium is a 5 minutes walk!
Stayed 1 night in Mar 2024
Response from Phil on 4 Mar 2024
Morgan,Thank you for taking the time to write your detailed 5/5 review! We are so happy to hear that you were pleasantly surprised with our hotel. We have noted your preferences for next time to keep your room as a standard room versus the upgraded suite to match your bedding preference. We hope to see you again the next time your travels take you to the Indianapolis area.Yours in Hospitality,Phil KlausGeneral Manager

10/10 Excellent

Charles

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great
Stayed 1 night in Feb 2024
Response from Phil on 26 Feb 2024
Charles,Thank you for taking the time to post your 5/5 review! We are so very happy to hear you enjoyed your visit to our hotel. We look forward to seeing you back again the next time your travels take you to the Indianapolis area.Yours in Hospitality,Phil KlausGeneral Manager

10/10 Excellent

Derek

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location right by Lucas oil oil stadium. You can catch all the hot spots down town with a easy walk or a fast scooter ride.
Stayed 2 nights in Feb 2024
Response from Phil on 23 Feb 2024
Derek,Thank you for taking the time to write your 5/5 review! We are so very pleased you enjoyed our outstanding location and were able to enjoy the ability to get to all of our downtown destinations so quickly. We look forward to seeing you back again the next time your travels take you to the Indianapolis area.Yours in Hospitality,Phil KlausGeneral Manager

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great when we stayed at this hotel!
Stayed 4 nights in Dec 2023
Response from Phil on 21 Feb 2024
Robert,Thank you for taking the time to write your 5/5 review! We are so very happy you enjoyed your stay with us. We hope to see you back again the next time your travels take you to the Indianapolis area.Yours in Hospitality,Phil KlausGeneral Manager

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, property conditions & facilities
easy walk to convention center and stadium. beat the traffic and have a nice stay
Stayed 1 night in Feb 2024
Response from Phil on 20 Feb 2024
Neil,Thank you for taking the time to write your 5/5 review! I am so happy to hear that you were able to take advantage of the short walk to both the Indiana Convention Center and Lucas Oil Stadium. We hope to see you back again the next time your travels take you to the Indianapolis area.Yours in Hospitality,Phil KlausGeneral Manager

10/10 Excellent

David

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay at a reasonable rate in down town Indy. Definitely would stay again
Stayed 1 night in Feb 2024
Response from Phil on 20 Feb 2024
David,Thank you for taking the time to write your 5/5 review! We are so very pleased that you found us a reasonable rate in downtown Indy. We hope to see you back again the next time your travels take you to the Indianapolis area.Yours in Hospitality,Phil KlausGeneral Manager

10/10 Excellent

Melinda

Stayed 2 nights in Feb 2024
Response from Phil on 20 Feb 2024
Melinda,Thank you for taking the time to write your 10/10 review! We are so very pleased that you enjoyed your visit to our hotel. We hope to see you back again the next time your travels take you to the Indianapolis area.Yours in Hospitality,Phil KlausGeneral Manager

10/10 Excellent

Brandon

Stayed 1 night in Feb 2024
Response from Charles on 24 Mar 2024
Thanks for the "5". Come back and see us!

10/10 Excellent

Alicia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Front desk staff were amazing and so friendly.
Stayed 7 nights in Jan 2024
Response from Phil on 20 Feb 2024
Alicia,Thank you for taking the time to write your 10/10 review! We are so very pleased that you found our front desk staff amazing and so friendly. We hope to see you back again the next time your travels take you to the Indianapolis area.Yours in Hospitality,Phil KlausGeneral Manager

10/10 Excellent

jami

Liked: Staff & service, property conditions & facilities, room comfort
It was not bad but most definitely not the cleanet
Stayed 2 nights in Feb 2024
Response from Charles on 8 Feb 2024
I'm sorry we dropped the ball during your stay. I guarantee that was a fluke. We pride ourselves in cleanliness. Please reach out to the hotel.

2/10 Terrible

Julie

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
My child unfolded the Coach bed and a vape pen was inside. Disgusting!
Stayed 1 night in Feb 2024
Response from Charles on 8 Feb 2024
I am so sorry! I will let our housekeeping department know. Can you please reach out to the hotel with your info so we can know what room you were in?

10/10 Excellent

Ruth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Charles on 8 Feb 2024
Thank you for staying with us!

8/10 Good

Matthew

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right across the street from Lucas Oil. Would be perfect for a longer stay, as the rooms have a full kitchen with everything you would need to cook a meal. They even had a cookbook. Comfortable beds and pillows will be back.
Stayed 1 night in Jan 2024
Response from Charles on 31 Jan 2024
Please come back and see us again!

10/10 Excellent

Paula

Travelled with family
Stayed 1 night in Jan 2024
Response from Charles on 31 Jan 2024
Thanks for the "10"! We think you're a 10!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our check in was quick and friendly. We got into a room that had a broken cabinet but once I notified the establishment they had no problem moving us to another room immediately.
Stayed 1 night in Jan 2024
Response from Charles on 31 Jan 2024
Sorry for the issue! Hope you enjoyed the rest of your stay.

6/10 Okay

Catherine

It was fine other than having to listen to a female employee loudly curse and yell at the front desk manager about her paycheck while we were eating breakfast in the dining room. Wow. Not a great impression to say the least. This was Sat Jan 20th approx 9am.
Stayed 2 nights in Jan 2024
Response from Phil on 23 Jan 2024
Catherine,I want to offer my sincerest apologies for the issue you witnessed on the property this past weekend. I want to assure you that this is not the norm at our hotel and that the associate you witnessed is no longer employed with our organization. We hope that you will give us another opportunity to serve you the next time your travels take you back to Indianapolis. Yours in Hospitality,Phil KlausGeneral Manager

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
out of the world experience
The whole staff was fantastic from the minute my girls and i walked in to the second we left. raven, Abigail, Joseph, everybody housekeeping A + Service customer service bartender was on point. housekeeping with amazing honestly, I’ve been around the world, Hundreds of hotels around the globe by far the service the cleanliness everything was great thank you once again
Stayed 6 nights in Jan 2024
Response from Phil on 23 Jan 2024
Brian,Thank you for taking the time to submit your detailed 10/10 review! We loved seeing the photos of your visit to our hotel as well as the great shout-outs to the team regarding the outstanding customer service and cleanliness you experienced. We hope to see you back again the next time your travels take you to Indianapolis.Yours in Hospitality,Phil KlausGeneral Manager

10/10 Excellent

Vince

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Phil on 23 Jan 2024
Vince,Thank you for taking the time to submit your 5/5 review! We are so very pleased you enjoyed your stay with us. We hope to see you back again the next time your travels take you to Indianapolis.Yours in Hospitality,Phil KlausGeneral Manager

10/10 Excellent

Wendy

Travelled with family
Stayed 2 nights in Jan 2024
Response from Phil on 15 Jan 2024
Wendy,Thank you for taking the time to write your 5/5 review! We are so very pleased that you enjoyed your recent visit to our hotel and hope to see you again the next time your travels take you to the Indianapolis area.Yours in Hospitality,Phil KlausGeneral Manager

8/10 Good

Kevin, Bridgeport

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Phil on 11 Jan 2024
Kevin,Thank you for taking the time to submit your review. We are so very pleased that you enjoyed your recent visit to our hotel and hope to see you back again the next time your travels take you to the Indianapolis area.Yours in Hospitality,Phil KlausGeneral Manager

10/10 Excellent

Shenicqua

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Phil on 11 Jan 2024
Shenicqua,Thank you for taking the time to submit your 10/10 review! We are so very pleased that you enjoyed your recent visit to our hotel and hope to see you back again the next time your travels take you to the Indianapolis area.Yours in Hospitality,Phil KlausGeneral Manager

8/10 Good

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our room was nice and comfortable. Parking was not available when we arrived due to the football game but staff was able to accommodate after the game and make it right. Alarm was set for 6 am in our room which was a bit frustrating. Shower was a little challenging to figure out temperature setting. Breakfast was delicious. Staff was friendly.
Stayed 1 night in Dec 2023
Response from Phil on 12 Jan 2024
Kimberly,Thank you for taking the time to leave your detailed review of our hotel. We are so happy to hear that our friendly staff were able to give you a nice and comfortable room with a delicious breakfast. The issues surrounding the resetting of your alarm clock along with the temperature settings of your shower have been reviewed with our engineering team to make sure these issues are addressed for our future stays. We greatly appreciate this information and hope you will give us a chance to serve you again in the near future.Yours in Hospitality,Phil KlausGeneral Manager

10/10 Excellent

Louanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay again
The room was pretty clean just the bedroom tabletops and countertops were a little dusty
Stayed 2 nights in Jan 2024
Response from Phil on 11 Jan 2024
Louanne,Thank you for taking the time to submit your 10/10 review! We are so very pleased that you enjoyed your recent visit to our hotel and hope to see you back again the next time your travels take you to the Indianapolis area.Yours in Hospitality,Phil KlausGeneral Manager

10/10 Excellent

Dwight

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Phil on 8 Jan 2024
Dwight,Thank you for taking the time to submit your 10/10 review. We are so happy to hear you enjoyed your stay with us. We hope to see you again the next time your travels take you to downtown Indianapolis.Yours in Hospitality,Phil KlausGeneral Manager

8/10 Good

Stacey M

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great. We were able to check in early, which was a huge plus. The ladies at the front desk were so nice and welcoming.
Stayed 1 night in Dec 2023
Response from Phil on 8 Jan 2024
Melissa,Thank you for taking the time to submit a review. We are so happy to hear you enjoyed your stay with us and that our welcoming staff was able to get you into your room early. We hope to see you again the next time your travels take you to downtown Indianapolis.Yours in Hospitality,Phil KlausGeneral Manager

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Phil on 3 Jan 2024
Amanda,Thank you so much for taking the time to write your 10/10 review. We are so happy to hear you had a great stay with us. We look forward to seeing you again the next time your travels take you to downtown Indianapolis.Yours in Hospitality,Phil KlausGeneral Manager

10/10 Excellent

Shane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Phil on 3 Jan 2024
Shane,Thank you so much for taking the time to write your 10/10 review. We are so happy to hear you had a great stay with us. We look forward to seeing you again the next time your travels take you to downtown Indianapolis.Yours in Hospitality,Phil KlausGeneral Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Phil on 3 Jan 2024
Thank you so much for taking the time to write your 10/10 review. We are so happy to hear you had a great stay with us. We look forward to seeing you again the next time your travels take you to downtown Indianapolis.Yours in Hospitality,Phil KlausGeneral Manager

10/10 Excellent

Travis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In town for a football game. Location is perfect… it’s maybe a 5 minute walk to the stadium. You can walk downtown in 15 minutes if you want. Definitely staying here again.
Stayed 2 nights in Dec 2023
Response from Phil on 3 Jan 2024
Travis,Thank you so much for taking the time to write your 5/5 review. We are so happy to hear you enjoyed our location while attending the recent game. We look forward to seeing you again the next time your travels take you to downtown Indianapolis.Yours in Hospitality,Phil KlausGeneral Manager

10/10 Excellent

Kimberley

Stayed 2 nights in Dec 2023
Response from Phil on 3 Jan 2024
Kimberley,Thank you so much for taking the time to write your 10/10 review. We are so happy to hear you had a great stay with us. We look forward to seeing you again the next time your travels take you to downtown Indianapolis.Yours in Hospitality,Phil KlausGeneral Manager

10/10 Excellent

Tim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed staying here, has convenient across the street and garage parking for a $25 fee, with in and out privileges. Walking distance to Lucas Oil Stadium. Room was clean and comfortable!
Stayed 1 night in Dec 2023
Response from Charles on 31 Jan 2024
We are very happy you enjoyed your stay. Thank you.

10/10 Excellent

Ross

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Phil on 3 Jan 2024
Ross,Thank you so much for taking the time to write your 10/10 review. We are so happy to hear you had a great stay with us. We look forward to seeing you again the next time your travels take you to downtown Indianapolis.Yours in Hospitality,Phil KlausGeneral Manager

10/10 Excellent

Dolores

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Phil on 3 Jan 2024
Dolores,Thank you so much for taking the time to write your 10/10 review. We are so happy to hear you had a great stay with us. We look forward to seeing you again the next time your travels take you to downtown Indianapolis.Yours in Hospitality,Phil KlausGeneral Manager