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Reviews of Quality Inn & Suites Brownsburg - Indianapolis West

2.5 out of 5
Quality Inn & Suites Brownsburg - Indianapolis West
31 Maplehurst Dr, Brownsburg, IN

Reviews

7.8

Good

Rating 10 - Excellent. 261 out of 819 reviews" "
Rating 8 - Good. 333 out of 819 reviews" "
Rating 6 - Okay. 123 out of 819 reviews" "
Rating 4 - Poor. 66 out of 819 reviews" "
Rating 2 - Terrible. 36 out of 819 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Pamela, Ocala

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Stayed 1 night in May 2024

10/10 Excellent

Gayle

Travelled with family
Liked: Cleanliness, staff & service, amenities
The room was faitly quiet from outside noise, but the AC was very loud. The pillows were too thick, although there were plenty. A couple choices in each room would be appreciated. The breakfast was average, but area was well-staffed and very clean.
Stayed 1 night in May 2024

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

4/10 Poor

Crystal

Travelled with family
Disliked: Cleanliness, property conditions & facilities
This place was not cleaned properly. There was pubic hair in the toilet, some kind of silver wrapper on the bath tub, hair, dust and dead bugs on the bottom mattress. Very disturbing. And the fridge kept making a really loud noise. I will never stay at this hotel again.
Stayed 1 night in May 2024

8/10 Good

Cody

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

Jason

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Mar 2024

8/10 Good

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service
We were in town for the eclipse. The bathroom could use some updating and the view wasn’t great but otherwise it was fine. Breakfast had the typical selection and it was good. The lady at the check-in desk was friendly and offered free eclipse glasses.
Stayed 1 night in Apr 2024

10/10 Excellent

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location very quiet
Stayed 2 nights in Apr 2024

10/10 Excellent

Lydia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was easy to find, right off the interstate. Rooms were clean and nice. Staff were all so friendly, cheerful and helpful, even when dealing with a completely full motel we did not have to wait long for help. My only request is to consider getting slow-closers or another sound dampening measure for the stairwell doors - we were right by the stairs and the door slammed LOUD all evening.
Stayed 2 nights in Apr 2024

4/10 Poor

Mary

Stayed 1 night in Apr 2024

10/10 Excellent

Tammy

Business traveller, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and friendly staff. rooms are nice. pet friendly
Stayed 1 night in Mar 2024

10/10 Excellent

Jeanna

Property was quiet near food and close emminty
Stayed 1 night in Mar 2024

4/10 Poor

Tina

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Management was very rude, and I keep getting locked out of my room every time I try to get back in my room
Stayed 3 nights in Mar 2024

6/10 Okay

Tessa

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
my room was partly dirty upon arrival. there was trash left from the previous guest that the cleaners did not see, drawers in the dresser was not clean, and tub was dirty. other than that the staff was friendly and informative. just a dirty room
Stayed 1 night in Mar 2024

8/10 Good

Ladarren

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024

4/10 Poor

Austin

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Black mold in the bathroom all over the ceiling

8/10 Good

Michelle

Stayed 1 night in Feb 2024

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The jacuzzi tub was nice
Stayed 1 night in Feb 2024

8/10 Good

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The employees were very kind and helpful. The room was lot bigger than I thought it would
Stayed 1 night in Feb 2024

10/10 Excellent

Deanna

Travelled with partner
Hotel was clean, staff when checking in was ok….not exactly friendly but got the job done. Front lobby bathroom had the horrible chemical clean smell. Rooms were very clean, bed comfortable. Breakfast was minimal but adequate.
Stayed 1 night in Feb 2024

10/10 Excellent

calpro

Liked: Cleanliness, staff & service, property conditions & facilities
Great place, the staff was awesome. Good place for our Families
Stayed 2 nights in Jan 2024

2/10 Terrible

Jacalyn, Bourbonnais

Stayed 1 night in Jan 2024

8/10 Good

Colleen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Brian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very well managed hotel. Great staff. Location easy to get any direction for lots of activities.
Stayed 1 night in Jan 2024

8/10 Good

Debra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Steven

Stayed 1 night in Jan 2024

4/10 Poor

Margarita

Liked: Staff & service
It was ok
Stayed 1 night in Jan 2024

6/10 Okay

Molly

Liked: Room comfort
Disliked: Staff & service
Stayed 4 nights in Dec 2023

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and Great Value
Clean and well kept. Great value. Located near to interstate to be convenient, but just far enough so the sound is not a bother.
Stayed 3 nights in Dec 2023

6/10 Okay

Steve

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything thing was nice , except for the mattress. I could feel every spring and there wasn't any position you could lay to avoid them. I hardly slept and had a awful knot in my back the next morning. My son said the same thing about his bed.
Stayed 1 night in Dec 2023

10/10 Excellent

donald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

4/10 Poor

Sandra

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Back door broken. Stains on bathroom wall plus mold in bathtub. Front desk clerk at night not friendly, and did not warn we could not enter from rear. Weather bad & we had to re-park and come through front entry. He did not notice & did not apologize when I told him, nor thank me for calling it to his attention.
Stayed 3 nights in Dec 2023

10/10 Excellent

Andrew

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Clean hotel. Very convenient to interstate.
Stayed 1 night in Dec 2023

10/10 Excellent

Michael

Stayed 1 night in Dec 2023

8/10 Good

Bo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

John, Davenport

Stayed 2 nights in Dec 2023

8/10 Good

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Diane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location right off the highway -
Stayed 2 nights in Nov 2023

4/10 Poor

Debra

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Property very very clean. Pillows and bedding very comfy. Bed hard as a board. No breakfast served. No coffee. Their website and on booking says breakfast included. They did have signs for a fresh breakfast but all they had were packaged muffins and bananas. Morning desk staff was extremely nasty when asked about it.
Stayed 1 night in Nov 2023

10/10 Excellent

John

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great rooms very clean rates very affordable
Stayed 1 night in Nov 2023

8/10 Good

Bonnie J.

Travelled with family
Liked: Cleanliness, property conditions & facilities
Very noisy front desk staff all night. I let them know in the morning.
Stayed 1 night in Nov 2023

8/10 Good

Darlene

Liked: Cleanliness, staff & service
The Quality Inn provided us with a convenient point right off of the Interstate to stop for the night. It is an older hotel, but it was clean and comfortable. We had our dogs along and the grassy area around the hotel was well lit. If you are looking for an affordable place to stay, this will be the place for you!
Stayed 1 night in Nov 2023

10/10 Excellent

Marina

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room, nice amenities, very clean, and quiet.
Stayed 1 night in Nov 2023

8/10 Good

LINDA, SAINT CLAIRSVILLE

Liked: Cleanliness, amenities, property conditions & facilities
The Hotel is nice. Room was clean. Good water pressure in the shower. The hotel is close to the highway, so it is very convenient, but, the highway is a little noisy. Gas stations next to the Hotel and places to eat within a mile or 2. Have stayed here before, and would stay again.
Stayed 2 nights in Oct 2023

10/10 Excellent

Mary P.

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean. Check in was fantastic. Desk clerk was very nice.
Stayed 1 night in Nov 2023

10/10 Excellent

Jean

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Oct 2023

4/10 Poor

Robert

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
From the moment we entered it was a negative experience. The front desk woman was unpleasant. No elevator so we needed to lug heavy bags upstairs. We never had any cleaning. We requested fresh towels and garbage removal after 3 days and it still was not done. We emptied our own trash. The in-room coffee was never restocked because no one ever cleaned the room. The breakfast is pitiful. We stayed for 5 nights without any service. You get what you pay for. The only positive was the mattress was comfortable.
Stayed 5 nights in Oct 2023

8/10 Good

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Syed

Stayed 1 night in Oct 2023