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Reviews of La Quinta Inn by Wyndham Indianapolis Airport Executive Dr

2.5 out of 5
La Quinta Inn by Wyndham Indianapolis Airport Executive Dr
2650 Executive Dr, (761), Indianapolis, IN

Reviews

6.2
Rating 10 - Excellent. 111 out of 441 reviews" "
Rating 8 - Good. 75 out of 441 reviews" "
Rating 6 - Okay. 70 out of 441 reviews" "
Rating 4 - Poor. 82 out of 441 reviews" "
Rating 2 - Terrible. 103 out of 441 reviews" "

6.4/10

Cleanliness

6.4/10

Staff & service

5.8/10

Amenities

6.2/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

4/10 Poor

Paul

Business traveller
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
My plans hang an my prvious hotl was book. This was convenient and a bargin.My recoomendation is do not stay here. I arrived mid afternoon and myself and othe guests waited over an hour for a fron desk clerk. The interior of the hotel had a strong detergent/disinfectant smell. The room was clean but despite the hotel being smoke free had a stale tobacco smell. Contiental breakfast was a joke. No cream or sweetener by the coffee, day one there was no coffee made. Day 2 the breakfaswt items were sparce. Anothr guest was told 15 minutes berfore the breakfast service was over that it was not going to be replenished. Staff when found was decent but all were very casually and slopily dressed. Most of the issues could be easily rectified so I blame management. This hotel was a disgrace to the brand.
Stayed 3 nights in May 2024
Response from General Manager on 17 May 2024
Dear Paul,Thank you for staying with us and also for sharing your valuable feedback. We appreciate it and truly believe that this will help us improve our overall service. We are truly sorry about your unhappy experience with us, and we have already initiated appropriate actions for improvements to your feedback. Looking forward to welcoming you back at the soonest and we are confident that you will see a better version of us then.Sincerely,General Manager

4/10 Poor

Danielle, Orlando

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
The check in was terrible. It was 10:30 pm and the person had no idea how to check people in. It took over 30 minutes and there was one person ahead of us. Lobby was dirty, the fitness room has no equipment. We did not eat breakfast as it did not look clean. Room was ok.
Stayed 1 night in May 2024
Response from Manager on 17 May 2024
Hello Danielle, We apologize for any inconvenience you experienced during check-in and with our facilities. We will address your concerns with our team to improve our services. Thank you for sharing your feedback; it helps us enhance the guest experience for future stays.

8/10 Good

Sean

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fine for quick overnight business trip
Stayed 1 night in May 2024
Response from Manager on 17 May 2024
Hello Sean,We are pleased to hear that your stay met your needs for a quick overnight business trip. If there is anything we can do to enhance your experience in the future, please do not hesitate to reach out to our management team. Thank you for choosing our hotel for your accommodation needs.

2/10 Terrible

kenneth

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ve traveled for 45 years and this was the worst experience ever. The girl at the counter talking to her husband or boyfriend before, during and after my check in.The room was dirty, the fitted sheet was just laid across the bed, the sink hot water did not work, the floor was filthy and last but not least I fell in the bathtub while taking a shower because there was no slip guards or mat in the bathtub or handles (A LAWSUIT WAITING TO HAPPEN!) The staff was extremely rude and dismissive. I will make it a point to put this review out everywhere possible.
Stayed 1 night in May 2024
Response from Manager on 17 May 2024
Hello kenneth, We regret to hear about your experience and appreciate you bringing this to our attention. We encourage feedback from our guests to ensure we continue to improve our services. Your concerns will be shared with the relevant departments for their review. Thank you for taking the time to share your feedback with us.

10/10 Excellent

kenneth

Disliked: Cleanliness, staff & service, property conditions & facilities
Worst experience ever
Stayed 1 night in May 2024
Response from Manager on 17 May 2024
Hello kenneth, We are sorry to hear about your experience and appreciate you sharing your feedback with us. Your comments will be shared with our team for further review and improvement. Should you have any additional details to provide, please feel free to reach out to our management team directly.

8/10 Good

Mark, Bennington

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleased with property
Stayed 1 night in May 2024
Response from General Manager on 12 May 2024
Dear Mark,We loved having you stay with us at La Quinta Inn by Wyndham Indianapolis Airport Executive Dr. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Thank you,Sincerely,General Manager

4/10 Poor

Deborah

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The place has all the potential to be good. However sheets had blood stains (I have pictures) and the A/C smell and look moldy.
Stayed 1 night in May 2024
Response from General Manager on 12 May 2024
Dear Deborah,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Thank you,Sincerely,General Manager

6/10 Okay

Carl, HAZEL CREST

Travelled with family
It was ok, elevator creeking. Room was clean.
Stayed 1 night in Mar 2024
Response from General Manager on 10 May 2024
Dear Carl,Thank you for staying with us and also for sharing your valuable feedback. We appreciate it and truly believe that this will help us improve our overall service. We are truly sorry about your unhappy experience with us, and we have already initiated appropriate actions for improvements to your feedback. Looking forward to welcoming you back at the soonest and we are confident that you will see a better version of us then.Sincerely,General Manager

8/10 Good

Alonzo

Liked: Staff & service
Stayed 2 nights in May 2024
Response from Manager on 10 May 2024
Hello Alonzo, We appreciate your recent stay at our hotel. If you have any specific feedback, we encourage you to kindly reach out to us directly. We value your experience and look forward to welcoming you back in the future.

8/10 Good

Monseratt

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
really enjoyed the overall, not noisey. Our sheets in our room were a bit dirty and stained and they also left some cleaning supplies in the room as well. Rooms should be def checked for cleanliness before being available
Stayed 1 night in May 2024
Response from General Manager on 7 May 2024
Dear Monseratt,We loved having you stay with us at La Quinta Inn by Wyndham Indianapolis Airport Executive Dr. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Sincerely,General Manager

4/10 Poor

Troy

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Dirty, noisy, dirty bed sheets, outdated run down building.
Stayed 1 night in May 2024
Response from General Manager on 6 May 2024
Dear Troy,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of u

4/10 Poor

Shweta

Stayed 1 night in May 2024
Response from General Manager on 6 May 2024
Dear Shweta,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of u

2/10 Terrible

Muhammad

Travelled with family
Only one towel for Two persons in the room ?Managemet needs to trained on Hygiene. Breakfast area even worse, no drinking water, nothing to eat except two days old white bread. I will never stay again and recommend Any La Quinta brand to anyone.
Stayed 1 night in May 2024
Response from Manager on 7 May 2024
Hello Muhammad, We apologize for any inconvenience caused during your stay. Your feedback is valuable for our improvement. We encourage you to reach out to management with further details for a more personalized resolution process. We appreciate your insights and will work to enhance our services for all our guests' satisfaction.

2/10 Terrible

SaRetta

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities
The property was not well kept. Everything was barely clean and not well maintained.
Stayed 3 nights in Mar 2024
Response from General Manager on 3 May 2024
Dear SaRetta,Thank you for staying with us and also for sharing your valuable feedback. We appreciate it and truly believe that this will help us improve our overall service. We are truly sorry about your unhappy experience with us, and we have already initiated appropriate actions for improvements to your feedback. Looking forward to welcoming you back at the soonest and we are confident that you will see a better version of us then.Sincerely,General Manager

8/10 Good

Tamyra

Travelled with family
Liked: Cleanliness, property conditions & facilities
NA
Stayed 1 night in Mar 2023
Response from General Manager on 2 May 2024
Dear Tamyra,Thank you for choosing us at La Quinta Inn by Wyndham Indianapolis Airport Executive Dr during your last stay here. We saw your comments and are happy that you enjoyed your stay. This means the world to us and it will motivate us to do even better.We will be delighted to host you again during the tour next stay hereSincerely,General Manager

10/10 Excellent

Marcos

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from General Manager on 30 Apr 2024
Dear Marcos,We loved having you stay with us at La Quinta Inn by Wyndham Indianapolis Airport Executive Dr. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Sincerely,General Manager

2/10 Terrible

Jorge

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I called on Friday to explain why I was not able to make it to Indianapolis. I spoke with a young lady which said a manager would call me back. I am yet to hear back. During our flight we had a emergency mechanical problem and the Pilot had emergency land in Dallas. we were not able to get a connecting flight. I called that night from Dallas when we landed and the guy that answered said he couldn't help me that night. so I needed to call the following day which was Friday. I was told the manager was not able to speak to me and I would get a return call. let I mentioned before I never received a call back. I writing this review with the expectation that I'm going to still get no call back. but guess will see.
Stayed 1 night in Apr 2024
Response from General Manager on 27 Apr 2024
Dear Jorge,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Sincerely,General Manager

2/10 Terrible

Mark

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Broken lights the bedside table had been ripped out lights looked like they'd been ripped out, Stuff still in the toilet. Awful experience overall
Stayed 1 night in Apr 2024
Response from General Manager on 27 Apr 2024
Dear Mark,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Sincerely,General Manager

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and spacious rooms
Stayed 1 night in Apr 2024
Response from General Manager on 27 Apr 2024
Dear John,Thank you for staying with us at La Quinta Inn by Wyndham Indianapolis Airport Executive Dr and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Sincerely,General Manager

6/10 Okay

Matthew

Disliked: Amenities
It was OK. Exactly what you would expect for the price. Lack of options when it comes to the continental breakfast.
Stayed 2 nights in Apr 2024
Response from General Manager on 24 Apr 2024
Dear Matthew,Thank you for choosing to stay with us. From your feedback we learned that we didn’t match your expectation. Kindly accept our apology for this issue. We have taken your feedback positively and appropriate measures have been initiated for preventing this in the future.We will constantly strive to improve our standards and amenities to exceed the expectations of our valued guests like yourself.Looking forward to welcoming you back.Sincerely,General Manager

10/10 Excellent

Wendi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Apr 2024
Response from General Manager on 21 Apr 2024
Dear Wendi,We loved having you stay with us at La Quinta Inn by Wyndham Indianapolis Airport Executive Dr. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Thank you,Sincerely,General Managerd

6/10 Okay

Kaley

Stayed 4 nights in Apr 2024
Response from Manager on 10 May 2024
Hello Kaley,We appreciate you choosing to stay with us and hope you had a comfortable visit. If there were any areas that did not meet your expectations, please get in touch with us directly so we can address them efficiently. We look forward to the opportunity to welcome you back again.

8/10 Good

Susan, Holland

Travelled with family
Liked: Cleanliness, staff & service
I was a little concerned after reading some reviews, but I was happy with the cleanliness of our room. The bedding was clean and the bed was comfortable. The towels were clean and fluffy. I was disappointed that the included breakfast ran out of food and coffee cups.
Stayed 2 nights in Apr 2024
Response from General Manager on 11 Apr 2024
Dear Susan,Thank you for choosing us at La Quinta Inn by Wyndham Indianapolis Airport Executive Dr during your last stay here. We saw your comments and are happy that you enjoyed your stay. This means the world to us and it will motivate us to do even better.We will be delighted to host you again during the tour next stay hereSincerely,General Manager

8/10 Good

Shawn

Liked: Staff & service, property conditions & facilities
Microwave dirty and had a towel in it. No smoke detector/missing. Shampoo bottoe floating in toilet on arrival
Stayed 1 night in Mar 2024
Response from General Manager on 9 Apr 2024
Dear Shawn,We loved having you stay with us at La Quinta Inn by Wyndham Indianapolis Airport Executive Dr. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Sincerely,General Manager

4/10 Poor

John

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was horrible, ran out of food, stains on the carpet and towels, shower head was poor.
Stayed 4 nights in Apr 2024
Response from General Manager on 9 Apr 2024
Dear John,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Sincerely,General Manager

10/10 Excellent

Mark

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
This was the most expensive hotel room I’ve ever booked due to the eclipse, which is fine given the nature of the event but I don’t expect to be billed twice for the room. Second failure would be the morning breakfast room. We arrived at 7:45am to find slices of white bread and cream cheese packets as the only food left. Deciding on a cup of coffee to ponder where else we could go, we discover the coffee urn empty. No food, no coffee, expecting much more than that for $354 dollars a night. No doubt the hotel was sold out due to the eclipse, but you would have thought someone would have thought to keep the breakfast pantry stocked. Room coffee wasn’t drinkable either. So billed twice for the room and no coffee or breakfast available, epic fail and we will take our business elsewhere in the future.
Stayed 1 night in Apr 2024
Response from Manager on 10 Apr 2024
Hello Mark,We regret to hear about your disappointment during your recent stay. Our rates are reflective of the anticipated demand during special events. We appreciate your feedback regarding the breakfast room and will address this with our team. Our goal is always to provide a pleasant experience for our guests.

6/10 Okay

John, Fort Smith

The property is an industrial area. There are more hotels all around it. It is easy to get to. In terms of the hotel, please make sure you come at 3 pm or after if it is b4 check in time they will charge you an additional $35. Also, I stayed on the 1st floor of the property. I'm not sure if they keep people with animals on that floor but it seemed like the carpet was soiled in my room. and the tile portion of the floor could have used a real good mopping. I just needed to stay somewhere for the night so it was just an ok property to stay in. I would give it a 2.5 rating out of 5.
Stayed 1 night in Apr 2024
Response from General Manager on 8 Apr 2024
Dear John,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from General Manager on 9 Apr 2024
Dear Joshua,We loved having you stay with us at La Quinta Inn by Wyndham Indianapolis Airport Executive Dr. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Sincerely,General Manager

4/10 Poor

Josh

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Under staffed, room not ready at check-in time, smelled like smoke, room was over priced. Had three people staying in the room and only two bath towels. Called for extra towel and never received one. ( waited 35 mins and then had to leave).
Stayed 2 nights in Apr 2024
Response from General Manager on 8 Apr 2024
Dear Josh,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

6/10 Okay

DEVON

Travelled with partner, Travelled with group
Room smelled like smoke
Stayed 1 night in Apr 2024
Response from Manager on 9 Apr 2024
Hello DEVON,We apologize for any inconvenience you may have experienced during your stay. We encourage guests to notify us immediately if they encounter any issues to address them promptly and ensure a pleasant stay for all guests. Your feedback is truly valuable to us as we strive to improve our services.

6/10 Okay

Kea

Business traveller
Liked: Staff & service
Disliked: Cleanliness
While some features were updated (nicer linens, curtains, etc.), the breakfast area was a complete joke and parts of the room itself were still in need of updates or perhaps a deep cleaning. It was fine for a quick stay, but not the best set up or location.
Stayed 1 night in Mar 2024
Response from Manager on 27 Mar 2024
Hello Kea, We appreciate your feedback on your recent stay with us. We value your input regarding our breakfast area and room situation, and we will share this with our team for further review. Our aim is to offer a comfortable stay for all guests, and we regret if we fell short of your expectations. Your comments are important to us as we continue to improve our offerings and services.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from GM on 26 Mar 2024
Dear RichardWe hope your stay was pleasant and to your satisfaction. The comfort of our guests is our priority, and we want to make every guest’s stay in our hotel a memorable one by providing outstanding services.I hope our staff achieved the goal of making your stay comfortable by providing outstanding services. It will be a pleasure to hear your feedback about the room and services of our hotel. Looking forward to having you in our hotel soon.

4/10 Poor

brandon

Travelled with family, Travelled with partner
Disliked: Staff & service
Air conditioner did not work , fan in bathroom didn’t work , key card on door worked one time and had to get the front desk to manual open it . Room was clean . Shower took about 5 minutes to get warm water
Stayed 2 nights in Mar 2024
Response from Manager on 22 Mar 2024
Hello brandon,Thank you for sharing your feedback with us. We appreciate knowing that you found the room clean during your stay. We will ensure the relevant departments are made aware of the issues you faced to improve the guest experience in the future.

2/10 Terrible

William

Disliked: Staff & service
Our room was not available until 5:30 (check-in was listed as 3:00) and there was no hot water for our showers in the morning.
Stayed 1 night in Mar 2024
Response from Manager on 19 Mar 2024
Hello William, We apologize for any inconvenience you experienced during your stay. We strive to ensure timely check-ins and hot water availability. Your feedback will be shared with the team for necessary improvements. We appreciate your valuable input in helping us enhance our services for future guests.

2/10 Terrible

Martin

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The food was very minimal and not very good really noisy at night could not sleep.
Stayed 1 night in Mar 2024
Response from Manager on 14 Mar 2024
Hello Martin, We apologize that your dining experience did not meet your expectations, and we regret any inconvenience caused by noise disturbances. We appreciate your feedback and will share your comments with our team for future improvements.

6/10 Okay

Mary

Our room had several damaged items: tub, shelf, and clothes valet. We (2 adults) found only 1 wash cloth, 1 hand towel, and 2 towels. Window was covered with thick white film on outside so you couldn’t see out. The check- in was very transactional, no welcome or hello. Would not stay here again.
Stayed 1 night in Mar 2024
Response from Manager on 12 Mar 2024
Hello Mary, We apologize for the inconvenience you experienced during your stay. Your feedback is important to us, and we will address these issues with our team for improvement. Thank you for bringing this to our attention.

4/10 Poor

Steven

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
The water pressure was entirely too strong. Hot water runs out after 5 minutes during shower. Housekeeping comes every 3 days which is inconvient.
Stayed 5 nights in Feb 2024
Response from Manager on 9 Mar 2024
Hello Steven,Thank you for sharing your feedback with us. We appreciate your comments and will share them with the relevant teams for future improvements. We hope you were still able to enjoy your overall stay with us.

2/10 Terrible

Shannon

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The only reason I booked this property was location and shuttle to the airport. Upon check in— was told the shuttle was broken but this was not advertised.
Stayed 1 night in Mar 2024
Response from Manager on 7 Mar 2024
Hello Shannon, We apologize for any inconvenience you experienced regarding the shuttle service. Guest feedback is valuable to us for improving our services in the future. We recommend contacting our management team for further assistance with your concerns.

8/10 Good

Oluwasijibomi

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Mar 2024
Response from Manager on 6 Mar 2024
Hello Oluwasijibomi, Thank you for staying with us. We would appreciate it if you could provide us with more details about your experience, so that we can address any issues you may have encountered. We value your feedback and want to ensure that your future stays are more enjoyable.

10/10 Excellent

Darlene

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice. Great bed. Well kept up.
Stayed 1 night in Mar 2024
Response from Manager on 3 Mar 2024
Hello Darlene,We are delighted to hear that you enjoyed our comfortable beds and well-maintained facilities during your stay with us. Your positive feedback is much appreciated and we hope to welcome you back in the future for another pleasant experience.

2/10 Terrible

Barbara

Stayed 1 night in Feb 2024
Response from GM on 21 Mar 2024
Dear Barbara Thank you for choosing to stay with us. We apologize for the shortcomings that you have highlighted. We have already initiated appropriate actions for improvements as per your feedback. You will certainly notice the changes on your next visit. Looking forward to welcoming you

6/10 Okay

Courtney, Southfield

Elevator was down. Not enough towels, had to go to front desk to request. Sink and Tub drains were really slow.
Stayed 1 night in Feb 2024
Response from GM on 21 Feb 2024
Dear Courtney ,Thank you for choosing to stay with us. From your feedback we have learnt that we didn’t match your expectation with regards to the Room and the amenities provided. First of all, kindly accept our apology for the same. We have taken your feedback positively and necessary measures have been initiated for improvement on standard of the rooms and its amenities. I am sure you will notice the changes in your next visit.We will constantly strive to improve on our service standards and amenities in order to exceed the expectations of our valued guests.Looking forward to welcoming you back.Thanking you

2/10 Terrible

Jennifer

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The property and room were dirty. No TV. The staff were rude and non accommodating. I travel extensively and this was in my top 5 worst experiences.
Stayed 2 nights in Feb 2024
Response from GM on 19 Feb 2024
Dear Jennifer,Thank you for choosing to stay with us. From your feedback we have learnt that we didn’t match your expectation with regards to the Room uncleanliness and the amenities provided. First of all, kindly accept our apology for the same. We have taken your feedback positively and necessary measures have been initiated for improvement on standard of the rooms and its amenities. I am sure you will notice the changes in your next visit.We will constantly strive to improve on our service standards and amenities in order to exceed the expectations of our valued guests.Looking forward to welcoming you back.

2/10 Terrible

Tina

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
The room was not clean there was dirt on the floor, dingy bed linen with thin spots, dirty linens, the security/safety lock on the door was ripped off, broken screen on the window! The staff were rude and acted like they were inconvience when asked a question! I would not suggest staying at this hotel! I have stayed at La Quinta Inn before and have never had such a horrible experience!
Stayed 2 nights in Feb 2024
Response from GM on 14 Feb 2024
Dear Tina,Thank you for choosing to stay with us. From your feedback we have learnt that we didn’t match your expectation with regards to Hygiene and Cleanliness of Room/ Property. Kindly treat this as one of the case and forgive us. We have taken your feedback positively and precautionary measures have been initiated for preventing the same in future.We will constantly strive to improve on our service standards and amenities in order to exceed the expectations of our valued guests.Looking forward to welcoming you back.Sincerely

10/10 Excellent

Jojakim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone everything is good really nice that was my first time believe that it’s so good that’s why I’m came back same airplane love it
Stayed 2 nights in Dec 2023
Response from Manager on 9 Feb 2024
Hello Jojakim,Thank you for choosing our hotel for your recent visit. We're thrilled to hear that you had a great experience during your stay with us. We appreciate your loyalty and look forward to welcoming you back in the future.

2/10 Terrible

walter

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty rooms! Everything was stained and stinky. The bedding was covered in hair and hadn’t been cleaned. No hot water! We were hoping the towels were kind of clean. It was hard to tell since they were yellow and stained.
Stayed 1 night in Feb 2024
Response from Manager on 9 Feb 2024
Hello walter, We're sorry to hear about your experience during your stay. Cleanliness is a top priority for us, and we apologize for any inconvenience caused. We appreciate your feedback and will address your concerns with our housekeeping team to improve our standards. If you have any further questions or concerns, please feel free to reach out to our management team.

10/10 Excellent

Shawn, indianapolis

Liked: Cleanliness, staff & service, property conditions & facilities
Easy check in relaxing and quite .
Stayed 1 night in Feb 2024
Response from Manager on 6 Feb 2024
Hello Shawn,Thank you for your feedback! We're glad to hear that your check-in process was smooth and that you found our hotel to be relaxing and quiet. Your comfort and satisfaction are our top priorities. We appreciate your kind words and hope to welcome you back in the future for another enjoyable stay.

10/10 Excellent

Debbie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Checked in late staff was accommodating and quick due to the late hour and room was easy to access
Stayed 1 night in Feb 2024
Response from Manager on 6 Feb 2024
Hello Debbie,Thank you for your feedback! We are glad to hear that our staff provided accommodating and quick service during your late check-in. We strive to make the check-in process as seamless as possible, even during late hours. We appreciate your positive comments about the easy accessibility of your room. We look forward to welcoming you back again in the future.

8/10 Good

Yasin

Stayed 1 night in Jan 2024
Response from Manager on 2 Feb 2024
Hello Yasin,Thank you for choosing our hotel for your recent stay. We're delighted to hear that you had a positive experience. If there's anything else we can do to further enhance your future visits, please don't hesitate to let us know. We look forward to welcoming you back soon.

6/10 Okay

Constance

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
In the riim toilet barely flushed and the elevator wasn't working other than tjat had a great stay
Stayed 1 night in Jan 2024
Response from Manager on 28 Jan 2024
Hello Constance,Thank you for choosing our hotel for your stay. We appreciate your feedback and apologize for the inconveniences you experienced with the toilet and elevator. We will make sure to address these issues to provide a better experience for our future guests. We hope to welcome you back in the future for an even more enjoyable stay.