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Reviews of Holiday Inn Express Hotel & Suites Greenwood, an IHG Hotel

2.5 out of 5
Holiday Inn Express Hotel & Suites Greenwood, an IHG Hotel
1180 Wilson Dr, Greenwood, IN

Reviews

8.8

Excellent

Rating 10 - Excellent. 492 out of 859 reviews" "
Rating 8 - Good. 237 out of 859 reviews" "
Rating 6 - Okay. 79 out of 859 reviews" "
Rating 4 - Poor. 27 out of 859 reviews" "
Rating 2 - Terrible. 24 out of 859 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was nicely located to be within driving distance to the friends that I was visiting.
Stayed 3 nights in May 2024

10/10 Excellent

Nancy

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a lovely, quiet location. Staff was exceptional!
Stayed 5 nights in Apr 2024
Response from Josh and Team on 6 May 2024
Thanks so much for staying with us!

8/10 Good

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Josh and Team on 4 May 2024
Thank you so much Sarah for your recent stay and related feedback. WE are grateful.

8/10 Good

Jeffery

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was available and accommodating - always friendly. Room was clean and up-to-date. Good breakfast with plenty of variety _ well-stocked. Fitness Center was in great condition and clean.
Stayed 3 nights in Apr 2024
Response from Josh and Team on 4 May 2024
Thank you so much Jeffery for your recent stay and related feedback!

10/10 Excellent

Paul

Liked: Cleanliness, property conditions & facilities
Cleanliness
Stayed 1 night in Apr 2024
Response from Josh and Team on 29 Apr 2024
Thanks Paul for your recent stay and favorable feedback!

8/10 Good

Matt

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Everything was fine. Thank you!
Stayed 1 night in Apr 2024
Response from Josh and Team on 22 Apr 2024
Thank you Matt! We appreciate your stay and related feedback!

8/10 Good

Debra, Lake St Louis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Josh and Team on 10 Apr 2024
Thanks Debra for your recent stay and related feedback!

6/10 Okay

Megan

Travelled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
We couldn’t get in our room till after 4 due to it not being cleaned but they had a nerve to knock on my door day of check out at 9:21. Over all everything was ok they need to scrub the scum around the tub bathroom is the most important for me this is why they got the starts they have from me.
Stayed 1 night in Apr 2024
Response from Josh and Team on 7 Apr 2024
Hi Megan,I am very sorry for the delayed check-in. WE normally overcome a whole house turnaround like the one we experienced that day. I am afraid we were delayed. The tubs are scrubbed daily. I am terribly sorry if it was not to expectations. Please use your do not disturb sign to avoid a polite knock. Check out is 11AM and we expect that you will enjoy your room until then. Again, very sorry we did not meet expectations.

10/10 Excellent

Krista

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Holiday Inn was a great, clean, and beautiful place to stay.
Stayed 1 night in Mar 2024
Response from Josh and Team on 28 Mar 2024
Thank you Krista for your recent stay and related feedback!

10/10 Excellent

Krista

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very convenient and a very nice hotel
Stayed 1 night in Mar 2024
Response from Josh and Team on 28 Mar 2024
Thank you Krista for your recent stay and related feedback!

10/10 Excellent

Sharon, Minneapolis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Room was clean and spacious, bed was comfortable, complimentary breakfast was better than expected.
Stayed 1 night in Mar 2024
Response from Josh and Team on 28 Mar 2024
Thank you Sharon for your recent stay and related feedback!

10/10 Excellent

AMARI

Liked: Cleanliness
Excellent
Stayed 1 night in Mar 2024
Response from Josh and Team on 18 Mar 2024
Thank Amari so much for your recent stay and favorable feedback!WE very much appreciate it!

10/10 Excellent

Sue

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Immaculate! Bed super comfy. Staff excellent. 😊
Stayed 1 night in Mar 2024
Response from Josh and Team on 6 Mar 2024
Thanks so much Sue for your recent stay and kind words!

10/10 Excellent

Carol

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff. Breakfast was fantastic. Room was clean and spacious.
Stayed 1 night in Mar 2024
Response from Josh and Team on 5 Mar 2024
Thank you sooo much Carol for your recent stay and related feedback. WE very much appreciate it!!!

10/10 Excellent

craig

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lady who tended the breakfast area did a great job and was very nice...front desk also nice. The room was large, up to date, modern, and well detailed. Shower had a grab-bar (we are seniors). Room rate was competitive. Indoor pool. Very good channel offering. Hotel was spotless.
Stayed 2 nights in Feb 2024
Response from Josh and Team on 20 Feb 2024
Hi Craig,Thank you for your recent stay and favorable feedback!We appreciate it!Josh

10/10 Excellent

Abby

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Josh and Team on 19 Feb 2024
Hi Abby,Thank you so much for your recent stay and related feedback. WE hope to see you again soon!

10/10 Excellent

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and friendly service. Love the pillows!!!
Stayed 2 nights in Feb 2024
Response from Josh and Team on 6 Feb 2024
Thank you Elizabeth for your recent stay and related feedback. WE appreciate it very much!

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
The property was very clean! Smelled great every time we came in. Staff was really friendly. Will absolutely stay again!!
Stayed 2 nights in Feb 2024
Response from Josh and Team on 6 Feb 2024
Thank you Sarah for your recent stay and related feedback. WE appreciate it very much!

6/10 Okay

Lilia

Travelled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Josh and Team on 6 Feb 2024
Thank you Lillia for your recent stay. I am sorry if we disappointed you in any way. By chance would you be kind enough to share your concerns so that we might address them going forward? We'd appreciate it very much. Thanks again,

8/10 Good

Arik

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This location was great. The morning employee who checked me out of my room was great. I love this hotel chain. Always a great stay. The night staff to check me in was a bit rude and uncouth. But otherwise a great experience.
Stayed 1 night in Jan 2024
Response from Josh and Team on 1 Feb 2024
Thanks Arik We appreciate your recent stay and feedback. I think we might have met and had a chance to discuss the unfortunate incident surrounding your check in experience. I apologize for the circumstance and will continue to work on the opportunity. Thanks again.

10/10 Excellent

Carolyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Great stay, friendly staff
Stayed 1 night in Jan 2024
Response from Josh and Team on 29 Jan 2024
Thank you so much Carolyn for your recent stay and favorable review. WE appreciate it very much!

10/10 Excellent

Russel

Stayed 1 night in Jan 2024
Response from Josh and Team on 22 Jan 2024
Thanks Russel for your recent stay and favorable feedback! We very much appreciate it!

10/10 Excellent

william

Stayed 4 nights in Jan 2024
Response from Josh and Team on 22 Jan 2024
Thanks William for your recent stay and favorable feedback! We very much appreciate it!

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice, clean and friendly staff.
Stayed 1 night in Jan 2024
Response from Josh and Team on 8 Jan 2024
Hi Mary,Thanks for your recent stay and related feedback!We appreciate it!

10/10 Excellent

MARK, HIGH POINT

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Josh and Team on 3 Jan 2024
Thanks Mark for your recent stay and related feedback!We appreciate you!

10/10 Excellent

Robert

Stayed 1 night in Dec 2023
Response from Josh and Team on 26 Dec 2023
Thank Robert for your recent stay and related feedback!WE appreciate it!

10/10 Excellent

Andrew

Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanliness and hospitality
Stayed 1 night in Dec 2023
Response from Josh and Team on 18 Dec 2023
Thanks Andrew for your recent stay and related feedback! WE appreciate it!

10/10 Excellent

Debra

Stayed 1 night in Dec 2023
Response from Josh and Team on 17 Dec 2023
Thanks Debra for your recent stay and related feedback! We appreciate it!

10/10 Excellent

Jeff

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay. Check-in staff were above and beyond great.
Stayed 1 night in Nov 2023
Response from Josh and Team on 5 Dec 2023
Thank you Jeff!

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very clean, the rooms were spacious. The staff was friendly and helpful. Breakfast was good. Room was ready early so no problem checking in early.
Stayed 1 night in Dec 2023
Response from Josh and Team on 5 Dec 2023
Thank you so much Michelle!

10/10 Excellent

Shawn, Wixom

Travelled with family
Liked: Amenities
Friendly prompt service.
Stayed 1 night in Dec 2023
Response from Josh and Team on 5 Dec 2023
Thank you Shawn!

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities
Food service was great. Very nice room. Spacious
Stayed 3 nights in Nov 2023
Response from Josh and Team on 28 Nov 2023
Thanks Donna! We appreciate you!

10/10 Excellent

Thawng

Stayed 1 night in Oct 2023
Response from Josh and Team on 28 Nov 2023
Thanks Thawng,WE appreciate you!

10/10 Excellent

Ruby

Travelled with family and small children
Liked: Amenities
Best holiday inn I have been too everyone was so nice and helpful
Stayed 2 nights in Oct 2023
Response from Josh and Team on 24 Oct 2023
Thanks Ruby for your recent stay and related feedback. We appreciate it!

2/10 Terrible

Scott

Disliked: Staff & service
We were Sitting in the lobby with our family, my wife and 14 year old daughter. There was another group playing a board game. There was another larger group that was gathered of adults and kids. The group was talking and sharing stories, it was loud as there were many people together, but everyone was having a good time. At 8:45pm on a Saturday night, the hotel manager came out and announced the lobby is closed everyone has to leave and the football games on TV were being turned off. They then turned down the lights and asked everyone to leave. The family playing a board game asked why they had to leave and the Manager said the lobby is closed. I have never seen such poor and disrespectful treatment of guests who were paying to stay there. I would not stay here again, so many better places to stay, great disappointment Holiday Inn.
Stayed 2 nights in Oct 2023
Response from Josh and Team on 23 Oct 2023
I am sorry for the misunderstanding in this regard. The decision to close the lobby was apparently in concern for the wellbeing of yourselves and other guests. The manager on duty felt this step was necessary. It is not a step we take lightly and again, we apologize for the inconvenience.

10/10 Excellent

Samantha

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
very clean and staff was so nice
Stayed 2 nights in Oct 2023
Response from Josh and Team on 15 Oct 2023
Hi Samantha,Thanks for your recent stay and related feedback!WE appreciate it!

10/10 Excellent

Rose

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to highway and close proximity to family.
Stayed 1 night in Oct 2023
Response from Josh and Team on 14 Oct 2023
Thanks Rose. FYI...both my grandmas were named Rose and so is my daughter and granddaughter! Thanks so much for your recent stay and related feedback.

10/10 Excellent

John

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Room was very nice and clean.
Stayed 1 night in Oct 2023
Response from Josh and Team on 10 Oct 2023
Thank you John so much for your recent stay and related feedback. We very much appreciate it.

10/10 Excellent

Norma

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
More parking needed it
Stayed 1 night in Oct 2023
Response from Josh and Team on 10 Oct 2023
Thank you Norma so much for your recent stay and related feedback. We very much appreciate it.

10/10 Excellent

James

Stayed 1 night in Sep 2023
Response from Josh and Team on 28 Nov 2023
Thanks James! WE appreciate you!

10/10 Excellent

Julie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient for our plans. Nice shower and comfortable bed.
Stayed 2 nights in Sep 2023
Response from Josh and Team on 1 Oct 2023
Thanks Julie for your recent stay and related comments!WE appreciate it!

8/10 Good

Marc

Travelled with family and small children
Liked: Cleanliness, staff & service
The smell of chlorine permeated our room down the hall. Other than that, the room was clean, downtown was a quick car ride away, and there were plenty of options for food around the hotel.
Stayed 2 nights in Aug 2023
Response from Josh and Team on 29 Sept 2023
Hi Marc,I am sorry about any odor and will certainly investigate. We appreciate your recent stay and feedback. Thanks.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay!
One the cleanest hotels I’ve stayed in. Bed was also comfortable. Would definitely stay again when we visit Indy.
Stayed 1 night in Sep 2023
Response from Josh and Team on 27 Sept 2023
Hello!Thanks so much for your recent stay and related response. We very much appreciate it!

10/10 Excellent

Franklin

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Enjoyed stay excellent staff clean room comfortable bed
Stayed 5 nights in Sep 2023
Response from Josh and Team on 26 Sept 2023
HI Franklin,Thank you so much for your recent stay and related feedback!

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
stay here twice yearly while attending woodworking school.
Stayed 4 nights in Aug 2023
Response from Josh and Team on 7 Sept 2023
Thanks Neil. We appreciate you!

10/10 Excellent

Megan

Liked: Cleanliness
Stayed 1 night in Sep 2023
Response from Josh and Team on 4 Sept 2023
Thank you Megan for your recent stay and related feedback! We appreciate it!

10/10 Excellent

Rebecca

Stayed 3 nights in Aug 2023
Response from Josh and Team on 4 Sept 2023
Thank you Rebecca for your recent stay and related feedback!

6/10 Okay

Elder Avis

Travelled with family and small children, Business traveller
Liked: Property conditions & facilities
Shower door wouldn’t stay shut
Stayed 1 night in Aug 2023
Response from Josh and Team on 28 Aug 2023
Hello,I am so sorry for this circumstance. We will get this repaired. Thank you for your recent stay.

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness
If you want a hassle checking in. stay here
The g m and the front desk crew were very rude. There was a problem with credit card authorization. The problem Was not corrected even After requesting help from multiple people... I would not recommend this hotel because they are a hassling bunch.
Stayed 2 nights in Aug 2023
Response from Josh and Team on 4 Sept 2023
I am so sorry you were disappointed. WE have to follow procedure to assure we are handling credit cards correctly but, I am so sorry we disappointed you.

8/10 Good

Reuben

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean. Gym, pool, all working well. Nice breakfast. Very convenient access to the freeway.
Stayed 1 night in Aug 2023
Response from Josh and Team on 21 Aug 2023
HI Rueben,Thank you so much for your recent stay. WE really appreciate it!