BE CAREFUL BEFORE BOOKING. I was ripped off by both Expedia and Playasol Ibiza Hotel.
I booked the hotel through Expedia, PAID the full amount, and showed up to the hotel to check in. At this point, the hotel staff told us that they had not received the booking through Expedia for whatever reason, and would not allow us to check in. I then made a series of calls to Expedia; first to confirm that the charge and booking confirmation had gone through. Then, when the hotel staff still wasn’t able to verify the booking through Expedia, I made a second call to Expedia to cancel the hotel booking so I could go stay at a different hotel. The rep on this second Expedia call confirmed that I would be able to cancel. I then left Playasol Ibiza Hotel to stay at a different hotel for the night. At this point, I had already paid the hotel fees for Playasol Ibiza through Expedia but was NOT staying there (because once again, Hotel was not able to clarify the booking with Expedia despite me having paid the full price), and was waiting for a cancellation confirmation.
Fast forward to today, I got an email from Expedia saying they were not able to cancel the reservation. Even though:
1) the Expedia rep confirmed I would be able to cancel, given that I had paid the full night and WAS NOT allowed to check in due to the hotel/Expedia’s communication issues.
2) I did NOT stay at the Hotel. Was not even allowed to check in. Why was I being charged the full amt?
Currently, this is still unresolved.