3 outdoor pools, open 9:00 AM to 5:00 PM, pool umbrellas, pool loungers
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Reviews of SUNRISE Crystal Bay Resort - Grand Select

5 out of 5
SUNRISE Crystal Bay Resort - Grand Select
KM 19 Hurghada-Safaga Road, Hurghada, Red Sea Governorate

Reviews

9.0

Wonderful

Rating 10 - Excellent. 224 out of 367 reviews" "
Rating 8 - Good. 114 out of 367 reviews" "
Rating 6 - Okay. 17 out of 367 reviews" "
Rating 4 - Poor. 7 out of 367 reviews" "
Rating 2 - Terrible. 5 out of 367 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

AHMED

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
افضل منتجعات و افضل موظفين
Stayed 2 nights in Aug 2023
Response from Guest Experience & Quality Department on 30 Sept 2023
Dear Ahmed, Thank you for choosing Crystal Bay for your recent vacation and for taking the time to share your feedback online. We are delighted to hear that we were able to provide great service, beyond your expectations. We hope to have the pleasure of welcoming you home again soon. Kind Regards, Guest Experience & Quality Department

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, property conditions & facilities
Great hotel, staff was amazing they went above and beyond to make our stay exceptional. Food was so delicious and so many varieties. Zachariah the assistant front desk manager provided a great customer service, the chef on the grill station, the housekeeping manager,Adam in the restaurant and the beach team were so friendly and helpful. Highly recommend and we will be back again.
Stayed 4 nights in May 2023
Response from Guest Experience & Quality Department on 25 Jun 2023
Dear Mary, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Guest Experience & Quality Department

8/10 Good

Mohammed

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Definitely a good hotel for families
The hotel was nice - rooms were basic but the amenities were good. I liked the variety of food available which always tasted fresh. Sometimes felt the food was similar between restaurants. The kids areas need more work and more things available as the play area is outdoors and very basic and some of the events are in the evening when kids are asleep.
Stayed 7 nights in Feb 2023
Response from Guest Experience & Quality Department on 20 Feb 2023
Dear Mohammed, Thank you for choosing SUNRISE Crystal Bay Resort -Grand Select- for your recent vacation and for sharing your experience online. Please be assured that all of your constructive points have been taken into account and shared with the team as an opportunity to improve our service and product. We truly hope to have the opportunity to welcome you back, so we can provide you with the exceptional experience that our guests have come to expect from us. Kind regards, Guest Experience & Quality Department

10/10 Excellent

HEEKYUNG

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Sandro Andreas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. All inclusive food is great, big rooms very clean. Pretty environment nice pool area nice beach (with saftey net to prevent bigger fish and jelly fish to enter the lagoon.) nice shisha bar (not all inclusive but very worth the money!) souvenir shop. childfriendly animators. it was my second stay at this hotel and i recommend highly.
Stayed 8 nights in Sep 2022
Response from Guest Experience & Quality Department on 15 Oct 2022
Dear Sandro Andreas, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Guest Experience & Quality Department

10/10 Excellent

Ahmed

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was amazing
Stayed 6 nights in Sep 2022
Response from Guest Experience & Quality Department on 13 Sept 2022
Dear Ahmed, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Guest Experience & Quality Department

4/10 Poor

Hassan

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Only one resturant had great food Mangal with chief Mohamad was amazing. All other resturants did not have great food. Front manager Shareef and staff were very nice.
Stayed 4 nights in Aug 2022
Response from Guest Experience & Quality Department on 15 Oct 2022
Dear Hassan, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Guest Experience & Quality Department

10/10 Excellent

Deborah

Stayed 2 nights in Aug 2022
Response from Guest Experience & Quality Department on 31 Aug 2022
Dear Deborah, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Guest Experience & Quality Department

8/10 Good

samer

Liked: Staff & service, amenities, property conditions & facilities
Very good place to stay
Stayed 4 nights in Jul 2022
Response from Guest Experience & Quality Department on 18 Jul 2022
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Guest Experience & Quality Department

10/10 Excellent

Bassem

Liked: Staff & service
Stayed 4 nights in Jun 2022
Response from Guest Experience & Quality Department on 7 Jul 2022
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Guest Experience & Quality Department

6/10 Okay

Zeeshan

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Do not recommend.
I would not recommend this place due to the behavior of staff at checkout. I had accidentally left one pool towel at the pool and did not have the pool card to return. The check out staff did not believe my account and charged me 15$ for a pool towel. It was just a horrible experience.
Stayed 3 nights in Feb 2022
Response from Guest Experience & Quality Department on 7 Jul 2022
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Guest Experience & Quality Department

10/10 Excellent

Karen

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you are looking to spend the best time in Hurghada, Sunrise Crystal Bay is the place to go. Food is great, lots of options that would suit every palate. We were a family of 11 people and we always had something to do. kids friendly activities were great. I would like to specifically mention the amazing care and support of Ahmed Youness who accommodated my requests during our 6 days stay. Mr Ali and Ashraf from Guest relations have the best attitude and conflict resolution skills with very happy manners.
Stayed 4 nights in Jun 2022
Response from Guest Experience & Quality Department on 7 Jul 2022
Dear Valued Guest, Thank you for choosing SUNRISE Crystal Bay Resort for your recent vacation and for taking the time to share your feedback online. We are delighted to hear that we were able to provide great service, beyond your expectations. We hope to have the pleasure of welcoming you home again soon. Kind Regards, Guest Experience & Quality Department

8/10 Good

MAHMOUD

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A trip to remember
It was a great vacation, the atmosphere was excellent, the receptionist staff were friendly and helpful and upgrade our room from standard to deluxe, and the rooms were clean and comfortable also there were a lot of activities on the beach and pool, the food in the main restaurant provided a low variety and quality of food but the a la cart restaurants were amazing my recommendation Elia, mangal and Indian restaurants The snacks in the beach restaurant was delicious and tasty (yades) also the animation team was so kind, joyful and helpful finally overall the accommodation was very good special thanks to mr.mazen the head of indian restaurant for his advice and helping us to establish the best a la carte restaurants
Stayed 4 nights in Jun 2022
Response from Guest Experience & Quality Department on 26 Jun 2022
Dear Valued Guest, Thank you for choosing SUNRISE Crystal Bay Resort for your recent vacation and for taking the time to share your feedback online. We are delighted to hear that we were able to provide great service, beyond your expectations. We hope to have the pleasure of welcoming you home again soon. Kind Regards, Guest Experience & Quality Department

8/10 Good

MAHMOUD

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It's time to fun
It was a great vacation, the atmosphere was excellent, the receptionist staff were friendly and helpful and upgrade our room from standard to deluxe, and the rooms were clean and comfortable also there were a lot of activities on the beach and pool, the food in the main restaurant provided a low variety and quality of food but the a la cart restaurants were amazing my recommendation Elia, mangal and Indian restaurants The snacks in the beach restaurant was delicious and tasty (yades) also the animation team was so kind, joyful and helpful finally, overall the accommodation was very good special thanks to mr.mazen the head of indian restaurant for his advice and helping us to select the best a la carte restaurants.
Stayed 4 nights in Jun 2022
Response from Guest Experience & Quality Department on 26 Jun 2022
Dear Valued Guest, Thank you for choosing SUNRISE Crystal Bay Resort for your recent vacation and for taking the time to share your feedback online. We are delighted to hear that we were able to provide great service, beyond your expectations. We hope to have the pleasure of welcoming you home again soon. Kind Regards, Guest Experience & Quality Department

10/10 Excellent

Yuliya

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just returned from SUNRISE Crystal Bay Resort and it was absolutely amazing. We had a suite with the ocean view, which was spectacular, especially in the morning and evening. The rooms were spacious with enough storage. Room was cleaned daily and our housekeeper was great. We were based closed to the beach and made friends with the lifeguard Mouhmoud, who would always stop for a chat and help us with the towles and sunbeds. I am quite an active person, so was going to the gym every day. Special thanks to the attendant there, who was always helpful with the advice about how to use the equipment. Upon arrival I had a spa treatment consisting of a hamam, following two massage sessions afterwards and that's just out of this world. Special thanks to receptionist there Elena and Mona, who I had the massages with. Out of five restaurants you could have meal in the evening, Mangal was our favourite, where the selection of meat was grilled to perfection. And finally big big thank you to Ahmed El Souady, who was our waiter at the main restaurant, quick as a wind with our drinks, sometimes getting them even before we ask and always friendly, attentive and smiley.
Stayed 10 nights in Apr 2022
Response from Guest Experience & Quality Department on 21 Jun 2022
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

10/10 Excellent

Nicola

Stayed 7 nights in Feb 2022

10/10 Excellent

Hesham

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2022

10/10 Excellent

Osama

Stayed 7 nights in Dec 2021

10/10 Excellent

Stephanie Anne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort went above and beyond to make guests feel welcome and at home! My husband and I were there for NYE 2021 ringing in 2022. The New Year’s Eve Gala was truly unreal with the food, decorations and entertainment. It will be a night no one there will ever forget! I would definitely recommend this resort and would love to return!
Stayed 2 nights in Dec 2021

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Dec 2021

10/10 Excellent

Adel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel and great service
Stayed 1 night in Nov 2021
Response from Guest Experience & Quality Department on 30 Nov 2021
Dear Adel, Thank you for sharing your constructive feedback which we consider to be a gift to help us to improve our performance and to work On the area`s that need improving. We are happy that you have enjoyed your stay. Finally, We hope to have the honor to welcoming you back to your second home SUNRISE Crystal Bay Resort-Grand Select- Kind regards, Guest Experience & Quality Department

6/10 Okay

Hala

Travelled with family and small children
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Staff was very lazy to severe us and ,i waited for 20 minutes for one carry my bags to reception to make check out but he didn't
Stayed 3 nights in Oct 2021
Response from Front Office Team. on 21 Oct 2021
Dear Guest, Thank you for sharing your constructive feedback which we consider to be a gift to help us to improve our performance and to work On the area`s that need improving. We are sorry to read that your stay did not meet all your expectations. We have taken note of your comments and will inform our management. Finally, We hope to have the honor to welcoming you back to your second home SUNRISE Crystal Bay Resort-Grand Select- Best regards.

10/10 Excellent

Ahmed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2021
Response from Guest Experience & Quality Department on 26 Oct 2021
Dear Valued Guest, Thank you for choosing SUNRISE Crystal Bay Resort for your recent vacation and for taking the time to share your feedback online. We are delighted to hear that we were able to provide great service, beyond your expectations. We hope to have the pleasure of welcoming you home again soon. Kind Regards, Guest Experience & Quality Department

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The activities
Stayed 5 nights in Aug 2021
Response from Guest Experience&Quality Department on 13 Sept 2021
Thank you for choosing SUNRISE Crystal Bay Resort for your recent vacation and for taking the time to share your feedback online. We are delighted to hear that we were able to provide great service, beyond your expectations. We hope to have the pleasure of welcoming you home again soon. Kind Regards, Guest Experience & Quality Department

10/10 Excellent

Micheal

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2021
Response from Guest Experience&Quality Department on 13 Sept 2021
Thank you for choosing SUNRISE Crystal Bay Resort for your recent vacation and for taking the time to share your feedback online. We are delighted to hear that we were able to provide great service, beyond your expectations. We hope to have the pleasure of welcoming you home again soon. Kind Regards, Guest Experience & Quality Department

4/10 Poor

Verified traveller

Travelled with family and small children
Liked: Cleanliness
Disliked: Amenities
The Hotel is not suitable for Old people or people with infants, long walking distance from the beach to the room or to the main restaurant, and they only have 2 golf carts for the whole resort which means you can wait alot to move from place to another if you can't walk. Also if you want to do snorkeling its not the suitable place, all the sea activities from another hotel with so l9ng walking distance. The stuff in the restaurant attitude is not nice except Mrs. Hasnaa the only one working so hard. Also the front desk team and reception team are wonderful . Also Special Thanks To Mr. Zakaria, the front desj manager who helped alot to improve our experience in this Hotel.
Stayed 4 nights in Jul 2021
Response from Guest Experience & Quality Department on 22 Jul 2021
Dear Guest, Thank you for sharing your constructive feedback which we consider to be a gift to help us to improve our performance and to work On the area`s that need improving. We are sorry to read that your stay did not meet all your expectations. We have taken note of your comments and will inform our management. Finally, We hope to have the honor to welcoming you back to your second home SUNRISE Crystal Bay Resort-Grand Select- Best regards, Guest Experience & Quality Department

10/10 Excellent

Amgad

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2021
Response from Guest Experience & Quality Department on 22 Jul 2021
Dear Amgad, Thank you for giving your stay with us a high rate. we are looking forward to welcome you soon again in our second home! Kind regards, Guest Experience & Quality Department

10/10 Excellent

Amgad

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay in
Nice place to stay in ,service is 👌lots of pools, accessible to elderly ppl ,private peach, for food is 3stars.
Stayed 2 nights in Jul 2021
Response from Guest Experience&Quality Department on 13 Sept 2021
Thank you for choosing SUNRISE Crystal Bay Resort for your recent vacation and for taking the time to share your feedback online. We are delighted to hear that we were able to provide great service, beyond your expectations. We hope to have the pleasure of welcoming you home again soon. Kind Regards, Guest Experience & Quality Department

8/10 Good

Yasser

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2021
Response from Guest Experience & Quality Department on 22 Jul 2021
Dear Yasser, Thank you for giving your stay with us a high rate. we are looking forward to welcome you soon again in our second home! Kind regards, Guest Experience & Quality Department

10/10 Excellent

Remon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
Amazing Food is very good Dalila restaurant is excellent thanks to Ms.Hasnaa Reception bar is very very good thanks to Mahmoud and karim Room is very comfortable Beach and swimming pool is amazing
Stayed 4 nights in Jun 2021
Response from Guest Experience & Quality Department on 30 Jun 2021
Dear Remon, Thank you for choosing SUNRISE Crystal Bay Resort for your recent vacation and for taking the time to share your feedback online. We are delighted to hear that we were able to provide great service, beyond your expectations. We hope to have the pleasure of welcoming you home again soon. Kind Regards, Guest Experience & Quality Department

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super Hotel
Everything was perfect i didn't find anything bad ...Thae staff were polite and helpful the beach was perfect the pool was perfect also food and beverage were perfect we feel like home ...Thanks Sunrise and will come back again....I think Sunrise become from top 5 Chains on Egypt on last 3 years.
Stayed 1 night in Jun 2021
Response from Guest Experience & Quality Department on 29 Jun 2021
Dear Valued Guest, Thank you for choosing SUNRISE Crystal Bay Resort for your recent vacation and for taking the time to share your feedback online. We are delighted to hear that we were able to provide great service, beyond your expectations. We hope to have the pleasure of welcoming you home again soon. Kind Regards, Guest Experience & Quality Department

10/10 Excellent

Sharon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
The hotel was lovely, kept clean and complied with covid restrictions. The room we had was modern and clean, the staff are attentive and help with any request you have. The food was of an high standard with plenty of choice
Stayed 2 nights in May 2021
Response from Guest Experience & Quality Department on 29 Jun 2021
Dear Sharon, Thank you for choosing SUNRISE Crystal Bay Resort for your recent vacation and for taking the time to share your feedback online. We are delighted to hear that we were able to provide great service, beyond your expectations. We hope to have the pleasure of welcoming you home again soon. Kind Regards, Guest Experience & Quality Department

6/10 Okay

Camille

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Nice vacation in crystal bay
Hotel is comfortable clean dining in the restaurants is excellent but the main one need improvment, minibar in the room contains no beer and soft drink need to be replanished, food ok limted selection no barbecue pastery is modest although bread is excellent service in the bars is ok different cocktails, smiley faces ,entertenement in the afternoon is limited, free sauna overall we did enjoy our stay
Stayed 4 nights in May 2021
Response from Guest Experience & Quality Department on 29 Jun 2021
Dear Camille, Thank you for choosing SUNRISE Crystal Bay Resort -Grand Select- for your recent vacation and for sharing your experience online. Please be assured that all of your constructive points have been taken into account and shared with the team as an opportunity to improve our service and product. We truly hope to have the opportunity to welcome you back, so we can provide you with the exceptional experience that our guests have come to expect from us. Kind regards, Guest Experience & Quality Department

10/10 Excellent

Dina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Take rest and select the best
I had a very pleasant accomodations in Sunrise Crystal hotel during the period 16 till 22 may 2021. I can tell that every single detail about the hotel was perfect . Starting woth the staff who is very helpful and efficient, they know how to handle the guests and resolve their complains. The hotel is very spacious with nice landscape. Food quality is very variable, nice and delicious, the hotel has various cuisine from different region. Indian restaurant supervised by indian chief, Greek restaurant with a very delicious paltes, mediterranean restaurant and the oriental one. Animation team is very active they do have entertainment programs all the time and different type of shows Brazilian one was nice , Ukrainian show ending with the belly dance and Egyptian show. The front beach is clean and beautiful. Special thanks for all management and staff who worked on making this hotel a success story. I recognized the meaning of how to pamper the client. Thanks to Mr Nazim , Mr. Zakaria front disk, Mr. Ali thanks to animation team Fox, Ali ,Trip,Taya and very special thank to Mr. Walid Nabil Take rest and select the best Dina Elwan
Stayed 6 nights in May 2021

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious room, wonderful service and friendly staff. Food was very good quality
Stayed 4 nights in May 2021
Response from Guest Experience & Quality Department on 12 May 2021
Dear Valued Guest, Thank you so much for taking the time to share you review about your recent stay with us. We truly appreciate your high appraisal of our staff and facilities and are so pleased that you had a memorable vacation with us. We hope to have the pleasure of welcoming you back to SUNRISE Crystal Bay Resort –Grand Select- in the near future. Best Wishes, Guest Experience & Quality Department

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Great 5 day stay. Henry from the entertainment team was nice. Good service but more servers needed in the buffet.
Stayed 5 nights in Apr 2021
Response from The Guest Experience& Quality Department on 7 May 2021
Dear Mrs. Samantha, Thank you so much for taking the time to share you review about your recent stay with us. We truly appreciate your high appraisal of our staff and facilities and are so pleased that you had a memorable vacation with us. We hope to have the pleasure of welcoming you back to SUNRISE Crystal Bay Resort –Grand Select- in the near future. Best Wishes, Guest Experience & Quality Department

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort reminded me of all inclusive resorts in DR. The staff were very friendly, but the food in the buffet was not good at all. I was also disappointed they didn’t offer us complimentary transportation from the airport. The hotel was great for what it was. They had so many activities and the location was perfect, I think we were just looking for something slightly more intimate. But overall the experience was great!
Stayed 3 nights in Feb 2021
Response from Guest Experience & Quality Department on 16 Feb 2021
Dear Valued Guest, Thank you for sharing your constructive feedback which we consider to be a gift to help us to improve our performance and to work On the area`s that need improving. We are happy that you have enjoyed your stay. Finally, We hope to have the honor to welcoming you back to your second home SUNRISE Crystal Bay Resort-Grand Select- Kind regards, Guest Experience & Quality Department

10/10 Excellent

HESHAM

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I had a great time
Very nice, quite, friendly and relaxing place From the reception to the beach you will deal with friendly and helpful staff The food is great and well cooked I love this place
Stayed 3 nights in Feb 2021
Response from Guest Experience & Quality Department on 16 Feb 2021
Dear Mr. Hesham, Thank you so much for taking the time to share you review about your recent stay with us. We truly appreciate your high appraisal of our staff and facilities and are so pleased that you had a memorable vacation with us. We hope to have the pleasure of welcoming you back to SUNRISE Crystal Bay Resort –Grand Select- in the near future. Best Wishes Guest Experience & Quality Department

8/10 Good

Mohamed

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2020
Response from Guest Experience & Quality Department on 24 Nov 2020
Dear Mohamed, Thank you for sharing your constructive feedback which we consider to be a gift to help us to improve our performance and to work On the area`s that need improving. We are happy that you have enjoyed your stay. Finally, We hope to have the honor to welcoming you back to your second home SUNRISE Crystal Bay Resort-Grand Select- Kind regards, Guest Experience & Quality Department

8/10 Good

Usama

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2020
Response from Guest Experience & Quality Department on 24 Nov 2020
Dear Usama, Thank you for sharing your constructive feedback which we consider to be a gift to help us to improve our performance and to work On the area`s that need improving. We are happy that you have enjoyed your stay. Finally, We hope to have the honor to welcoming you back to your second home SUNRISE Crystal Bay Resort-Grand Select- Kind regards, Guest Experience & Quality Department

8/10 Good

Mohammed

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Stayed 1 night in Oct 2020
Response from Guest Experience & Quality Department on 24 Nov 2020
Dear Mohamed, Thank you for sharing your constructive feedback which we consider to be a gift to help us to improve our performance and to work On the area`s that need improving. We are happy that you have enjoyed your stay. Finally, We hope to have the honor to welcoming you back to your second home SUNRISE Crystal Bay Resort-Grand Select- Kind regards, Guest Experience & Quality Department

8/10 Good

MOHAMEED

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Good hotel with very Good privacy
Very Good hotel : The pool was perfect Privacy was amazing Kids club not well Private beach was not good Garden beach was very good Food was good
Stayed 3 nights in Sep 2020
Response from Guest Experience & Quality Department on 11 Oct 2020
Dear MOHAMEED, Thank you for sharing your constructive feedback which we consider to be a gift to help us to improve our performance and to work On the area`s that need improving. We are happy that you have enjoyed your stay. Finally, We hope to have the honor to welcoming you back to your second home SUNRISE Crystal Bay Resort-Grand Select- Kind regards, Guest Experience & Quality Department

10/10 Excellent

Asmaa, Cairo

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very helpful and very professional. I did not like the fact that there's no fresh juices.
Stayed 1 night in Oct 2020
Response from Guest Experience & Quality Department on 9 Oct 2020
Dear Asmaa, Thank you for sharing your constructive feedback which we consider to be a gift to help us to improve our performance and to work On the area`s that need improving. We are happy that you have enjoyed your stay. Finally, We hope to have the honor to welcoming you back to your second home SUNRISE Crystal Bay Resort-Grand Select- Kind regards, Guest Experience & Quality Department

10/10 Excellent

Omar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2020
Response from Guest Experience & Quality Department on 9 Oct 2020
Dear Omar, Thank you for sharing your constructive feedback which we consider to be a gift to help us to improve our performance and to work On the area`s that need improving. We are happy that you have enjoyed your stay. Finally, We hope to have the honor to welcoming you back to your second home SUNRISE Crystal Bay Resort-Grand Select- Kind regards, Guest Experience & Quality Department

10/10 Excellent

omar

Stayed 2 nights in Oct 2020
Response from Guest Experience & Quality Department on 22 Oct 2020
Dear Omar, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. kind regards, Guest Experience & Quality Department

10/10 Excellent

Ahmed

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sunrise Crystal bay .. An Amazing resort
It was really an exceptional vacation. The hotel has a very beautiful beach. It also has an access to a very good Aquapark. The animation team was very active. I think I can go to this destination again. The only drawback is that the light of the football playground was always off.
Stayed 3 nights in Sep 2020
Response from Guest Experience & Quality Department on 7 Oct 2020
Dear ahmed, Thank you so much for taking the time to share you review about your recent stay with us. We truly appreciate your high appraisal of our staff and facilities and are so pleased that you had a memorable vacation with us. We hope to have the pleasure of welcoming you back to SUNRSIE Crystal Bay Resort –Grand Select- in the near future. Best Wishes Guest Experience & Quality Department

8/10 Good

Camille

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable stay
Enjoyed it very much, friendly staff, good food, clean room, good service
Stayed 5 nights in Sep 2020
Response from Guest Experience & Quality Department on 7 Oct 2020
Dear Camille, Thank you so much for taking the time to share you review about your recent stay with us. We truly appreciate your high appraisal of our staff and facilities and are so pleased that you had a memorable vacation with us. We hope to have the pleasure of welcoming you back to SUNRSIE Crystal Bay Resort –Grand Select- in the near future. Best Wishes Guest Experience & Quality Department

10/10 Excellent

Ramy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2020
Response from Guest Experience & Quality Department on 7 Oct 2020
Dear Ramy, Thank you so much for taking the time to share you review about your recent stay with us. We truly appreciate your high appraisal of our staff and facilities and are so pleased that you had a memorable vacation with us. We hope to have the pleasure of welcoming you back to SUNRSIE Crystal Bay Resort –Grand Select- in the near future. Best Wishes Guest Experience & Quality Department

10/10 Excellent

Fathey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2020

10/10 Excellent

dawn, england

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
like our second home, we adore this hotel the different restaurants it has to offer and the quality on offer makes it a special place, the atmosphere is so relaxed and friendly staff cannot do enough for you, my wife has a food allergy which is always a worry but chef hamada catered to her and ensured she had no worries at all. we travel independently without using a rep or tour company and during the current crisis this hotel has been amazing with all of its guests and staff, which is why as soon as it is safe to do so we will rebook, we have looked around a number of other hotels but crystal bay is our no 1 in hurghada
Stayed 5 nights in Mar 2020