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Reviews of Super 8 by Wyndham Houston/i-10/federal Road

2 out of 5

Reviews

7.4

Good

Rating 10 - Excellent. 31 out of 133 reviews" "
Rating 8 - Good. 48 out of 133 reviews" "
Rating 6 - Okay. 34 out of 133 reviews" "
Rating 4 - Poor. 13 out of 133 reviews" "
Rating 2 - Terrible. 7 out of 133 reviews" "

8.0/10

Cleanliness

7.4/10

Staff & service

9.4/10

Amenities

7.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Evelyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2020

4/10 Poor

Crystal

Liked: Property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Sep 2020

10/10 Excellent

Everardo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2020

8/10 Good

Tim

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2020

10/10 Excellent

JAMES

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good choice for my stay in Houston. thanks
Stayed 3 nights in Mar 2020
Response from Super 8 Team on 10 Mar 2020
Thank You Sir......

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room for parking a Semi tractor trailer Room was clean and shower was wonderful after a long work day Stayed all week
Stayed 1 night in Jan 2020
Response from Manager on 6 Feb 2020
Dear Traveler. Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.

8/10 Good

RocQuale

Travelled with family
Liked: Staff & service, room comfort
Good Choice
The front desk is always nice but the rooms could use a bit updating 😊
Stayed 2 nights in Dec 2019

8/10 Good

Brittney

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I’d stay again and again
My stay was amazing!! Front desk very friendly
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing it was good need to fix the window in the pool room
Stayed 1 night in Dec 2019
Response from Super 8 - Federal on 7 Dec 2019
We are delighted to learn that you enjoyed your stay with us and was pleased with the service at our motel. It is always very rewarding to receive positive feedback from our guests. We look forward to keep providing you with our very best. Thank you.

8/10 Good

Joe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2019

4/10 Poor

Angela

Disliked: Cleanliness, staff & service
The room was partially stocked 1 cup an opened packet for the coffee the window was open with a chair sitting by it which was no where near the desk where it goes the rug was horrible you could feel the grim on it and after getting out of the shower walking to the bed your feet were already sticky and brown breakfast the orange juice and apple juice both tasted soured the waffle iron was filthy burnt hadn't been cleaned in awhile not just from that morning when i said i needed extra towels the cleaning lady to my towels 2 bathtowels 1 handtowel 2 washcloth and a bathmat brought back 1 bathtowel 2 handtowel and 1 washcloth i tried to ask for more but she didn't speak any English and got mad and just walked away I will never stay there again and wouldn't recommend it to anyon3
Stayed 2 nights in May 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Mar 2019

6/10 Okay

Larry

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 2 nights in Feb 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I will never stay there the hotel is smells bad bad customer services.
Stayed 2 nights in Aug 2018
Response from Judy on 4 Oct 2018
We apologize for inconvenience you faced. We hope you will give us another, so that we can provide you with our very best Thank you

4/10 Poor

Verified traveller

Disliked: Staff & service
-Dissatisfied Customer
It was not so good. The beds were not made, the coffee and tea was not replenished, there was no iron in the room, they gave us one bar of soap when there were three people in the room, no lotion..We had to go to the front desk to get towels although it specified there were three people in the room. The water closet(toilet) was too low to the floor and there was mildew around the tub. And it was entirely too noisy.
Response from Judy on 30 Apr 2018
I am very sorry to hear that you experienced such unusual circumstances and inconveniences during your most recent stay with us. We hope you visit us again and let us serve you with our very best. Thank you

8/10 Good

laredo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent job
It was good
Response from Judy on 30 Apr 2018
Thank you for taking the time to let us know how you enjoyed your stay with us! I am so glad that you enjoyed your stay and that you found the accommodations and service to be satisfactory. We look forward to seeing you again!

6/10 Okay

Tracy

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Had roaches and bugs. Wasn’t too great.
Response from Judy on 30 Apr 2018
On behalf of Super 8, Houston, Texas, I apologize for failing toI assure you that we are continuously improving upon our services and accommodations while addressing our policies and procedures for minimizing and attending to these situations. It is our sincere hope that you will one day return to see how your comments have affected our direction in reaching our ultimate ambition of giving each guest a five star experience. exceed to your expectations.

8/10 Good

JODY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2018
Response from Judy on 12 Feb 2018
JODY, Thank you for taking time to rate your stay at our motel. We are delighted to know that you had a satisfactory stay at our hotel. We hope to keep serving you in future also. Thank you

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Needs Improvements
Linen had cigarette stains. Area felt unsafe. Over all dirty.
Stayed 4 nights in Jan 2018
Response from Judy on 7 Feb 2018
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
visiting the sick
The only dissapointment was this motel was not the closiest to hospital we were at.Other than that it was nice
Stayed 1 night in Nov 2017
Response from Judy on 12 Dec 2017
We really appreciate that you took some of your valuable time to share your experience at our hotel. We hope you visit us in the future also. Thank you

10/10 Excellent

michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay experience
Nice stay. Quiet except for train. Doesnt often go by at night. Local area is ok.
Stayed 1 night in Aug 2017
Response from Sunny on 11 Sept 2017
Michael, Its always encouraging to know that our guest had good experience with us. We also appreciate that you took some of your valuable time to write a review regarding your stay with us. We hope to keep seeing you in future. Thank you Judy

6/10 Okay

Marshall

Business Travel
Very average.
Stayed 1 night in Jul 2017
Response from Sunny on 3 Aug 2017
Marshall, Thank you for taking time to writea review regarding your recent stay at our hotel. We try our best to provide our customer a memorable experience. We apologize if we were unable to meet your expectations. We hope you stay with us the next time you visit Houston. Thank you Super8 Houston, Tx 77015

6/10 Okay

dallas visitor, houston tx

Liked: Cleanliness, property conditions & facilities, room comfort
Nice hotel close to the highway
The hotel was very affordable. Staff very nice. Room was clean and bed was comfortable. Noisy ac unit but did work. Close to train track could hear train whistle and alot of deisel trucks coming in front of hotel early in the morning. Very noisy but other than that very satisfied with stay.
Response from Judy on 12 May 2017
The comfort and convenience of our guests is truly our priority and we strive hard to give them an experience that would certainly make their stay a memorable one. Rest assured that we will do certain measures to ascertain the improvement of our services and maintain the ones you liked best. We hope that we would be able to serve you again very soon.

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Response from Sunny on 12 May 2017
Thank you kindly for taking the time to write a review on Expedia. Your feedback is vitally important to us as we always want to meet all of our guests’ expectations. We hope to keep serving you in the future Thank you

8/10 Good

Lenny R

Liked: Staff & service
This hotel is probably worth $80 to $100 per night due to this booking on Super Bowl Sunday in the Houston area was charged $ 181 for room for 2 queen beds . Lot of smokers use this hotel as place had a smoke odor throughout the building . We over paid for this hotel for room and odor we had to deal with later Super Bowl.
Response from Sunny on 19 May 2017
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

6/10 Okay

Xavier

Liked: Cleanliness, property conditions & facilities
The location was good for the price and 10 minutes from downtown.
Response from Sunny on 12 May 2017
Thank you for taking time to write a review regarding your stay at our hotel. We hope we met your expectations and hope you visit us in the future and provide us with the opportunity to provide you with our very best. Thankyou

6/10 Okay

Letricia

Disliked: Property conditions & facilities
Bad location
neighborhood was bad.
Response from Sunny on 12 May 2017
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

4/10 Poor

dale, south texas

Disliked: Staff & service
a bit over priced
I have stayed at this hotel several times, unfornately it's getting to expensive for what it has to offer and the location. The price seems to keep moving up everytime I stay here. I grew up and lived in this area and now it's one of Houston's high crime areas, be careful. If they would bring their price back down about $10 a room they could probably keep it full.
Response from Sunny on 19 May 2017
Thank you for taking the time to post your comments about your recent stay. Please allow me to begin by apologizing for the dissatisfaction you experienced, as guest satisfaction is our highest priority. We hope you join the membership of Wyndham Rewards to get access to incredible offers for nearly 7800 hotels. As far the safety is concerned, the hotel takes precautionary measures more than any other hotels. All the rooms are located inside and you can only access them with keycards. We hope you visit us again and talk directly to the hotel or Wyndham to get more exciting rates. Thankyou

6/10 Okay

Al, texas

Liked: Cleanliness
Disliked: Staff & service
Nice room decent stay
Room was nice, but breakfast was not there. Yogurt had expired 2 weeks ago and staff was not there to help.
Response from Judy on 8 May 2016
We apologize for the inconvenience. Let me assure you this has never happened before and the moment somebody brought it to our attention we replaced. As far as the front desk is concerned, he/she has been asked to make sure they make themselves available during breakfast hours so nothing like this happens again. We apologize for this incident and we hope you visit us again in the future.

8/10 Good

Lee, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable
Very satisfied with the room. Room looks new . Wi fi connection is good.
Response from sunny on 1 Jan 2016
We are happy that we were able to meet your expectations. We hope to keep serving you in future also. Thankyou Super8

8/10 Good

Xilu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Sunny on 9 Jan 2016
Thjank you for the encouraging rating. We are happy that we were able to meet your expectations. We hope to keep doing same in the future Thankyou

10/10 Excellent

Norma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Sunny on 9 Jan 2016
Norma, Thankyou for a great review. Its always encouraging to hear that our guest are happy. Hope you visit us again in the future and we promise to keep meeting your expectations. Thankyou

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Sunny on 9 Jan 2016
We apologize for the experience you had at our motel. We hope to improve on our service so we can meet your expectations the next time you visit our Motel. Thankyou for staying at our Motel Super8

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Sunny on 9 Jan 2016
It is always rewarding to hear that our guest enjoyed there stay with us. We hope to keep meeting your expectations in the future also. Thankyou Super8

10/10 Excellent

Chineme, Abuja-Nigeria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel afterall
It was great to have such hotel at such ridiculously low rate. Save for the distance from my daily destination in South West Loop, thus the fare on cabs, I thoroughly enjoyed my stay. The internet service was so fast and different from what I had experienced with some other hotels in my previous stay.
Response from Sunny on 1 Aug 2015
Mr. Chineme, We are delighted to learn that you enjoyed your stay with us and was pleased with the service at our motel. It is always very rewarding to receive positive feedback from our guests. We look forward to keep providing you with our very best. Thank you.

8/10 Good

Ramiro, corpus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
QAR
i STAY AT THIS HOTEL VERY THREE MONTHS AND VERY SATISFIED.
Response from Sunny on 27 Jun 2015
Ramiro, We really appreciate your words of encouragement and that you took some of your valuable time to write your experience during your stay with us. We hope to keep meeting your expectations in the future also. Thank you Super8 1217 Federal Rd Houston, Tx 77015

8/10 Good

318hartboyz

Liked: Cleanliness, staff & service, room comfort
Business Trip
The hotel was nice, it was conveniently located , staff was freindly

8/10 Good

Clay, Summit, MS

Liked: Staff & service, property conditions & facilities, room comfort
A perfectly fine pace to sleep on a road trip.
We were on a cross-country road trip and needed only a clean, safe place to stay that was close to the Interstate, and this place fit the bill. The neighborhood is not one for leisurely strolls but there are plenty of fast food places and casual restaurants just across the freeway. The room was, at a glance, clean, but when we were packing up in the morning and I had to get on the floor and look for something I found gum caked into the carpet and some broken plastic under the head of the bed. Also, the air conditioner knobs didn't work unless you held them on with both hands. A minor repair is all it would take. The taco place across the street has VERY good breakfast tacos.
Response from Sunny on 13 Jun 2015
Thank you for taking time to write about your experience during your stay at our motel. These responses help us to keep improving so that we can provide our very best to our customers. We hope to provide you with our very best the next time you visit Houston. Thankyou

10/10 Excellent

Deaqua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Sunny on 9 May 2015
We are really happy to know that you were satisfied with our services. We hope to keep providing you with our very best in the future also. Thankyou.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Pretty good!
Stay was pretty good for a super 8. Everything was clean & worked. Good for a quick over night stay.
Response from Sunny on 24 Jan 2015
We are so glad to learn that we were able to give you a pleasant and comfortable experience. We seek to give each guest a very comfortable and accommodating experience and we are thrilled to hear of our success in this ambition. We hope to keep providing you with our very best in the future also. Thank you Super8 1217 Federal Rd Houston, Tx 77015.

8/10 Good

Barry, Greenfield,Ma.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super 8 on East Hwy
The hotel was updated and my room was quite fine for the price.....great water pressure
Response from Sunny on 10 Jan 2015
Barry, Thank you for taking some of your valuable time to share your experience with us. We are happy that we were able to meet your expectations. Hope will see you the next time you visit Houston. Once again thank you for your review. Super8 Houston, Tx.

6/10 Okay

Verified traveller

Liked: Property conditions & facilities
It was ok
When we arrived there it was around 11:00pm the guy at the front desk wasn't friendly, no smile, no good customer service at all. We ended up getting a handicapped room because thats all they had left, the bathroom was horrible, the tub had a lot of dirty marks, and needed to be re-modeled, shower curtain was nasty. Breakfast was OK, sheets had a funny smell, small pillows,
Response from Sunny on 2 May 2015
Dear Traveler, Thank you for taking some of your valuable time to write a review regarding your stay at our motel. We appreciate all the comments that our guest post as it helps us to keep upgrading our services to meet our customer's satisfaction. We apologize for the inconvenience you faced. You would be happy to hear that we just replaced all our pillows. We hope you visit our motel again in the future and we hope to provide you with our very best. Thankyou Super 8 1217 Federal Rd Houston, Tx 77015.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Sunny on 9 Jan 2016
Thankyou for a great review. We are happy that we were able to meet your expectations. Hope to see you the next time you visit Houston. Thankyou Super8

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed at the hotel for one night. Everything was neat and clean and the front desk people were very nice.
Response from Sunny on 25 Apr 2015
Dear Guest, We are delighted to learn that you enjoyed your stay with us and was pleased with the service at our motel. It is always very rewarding to receive positive feedback from our guests. We hope to keep providing you with our very best. Thank you. Super8 1217 Federal Rd Houston, Tx 77015

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Response from Sunny on 3 Jan 2015
Dear Traveller, Thank you for taking the time to write your review of our property. A good review from our guest is always very encouraging. Our staff members try every day, to provide that quality customer service to our guests. Thank you again, and we look forward to seeing you on your next trip. Super8 1217 Federal Rd Houston, Tx 77015

6/10 Okay

pavan, austin

Room is good but getting some stink smell when I switch on the ac. Staff is very decent and not find any problem.
Response from Sunny on 3 Jan 2015
Pavan, We really appreciate you took some of your valuable time to write a review regarding your stay at our motel. We are happy that your stay was comfortable except a minor trouble. Please do contact the front desk the next time you have even a slightest of trouble any time during the day or night. Our staff is always at your disposal and will try to make you feel as comfortable as possible. We are happy you are also satisfied with our staff. Hope to see you next time you decide to visit Houston. Thankyou Super8 1217 federal rd Houston, Tx 77015.

6/10 Okay

Manny Wichita

Good Stay for Business
Stayed here during a business trip to Houston, TX. Overall the hotel was comfortable and quite.

4/10 Poor

not so thrilled

Average nothing special
The room was clean the bed was very comfortable and the maid service was ok even if they forgot to bring us clean towels a couple of days. Speaking of towels some of them were so thin you could see through them and there were some wash cloths that had what appeared to be blood stains on them. The hot tub and pool was a joke. It was ice cold and did not look like it had ever been cleaned. That was one of the biggest reason I booked this Hotel but I am sure I wont again.

6/10 Okay

Judy

The room was average. We woke up in the middle of the night to the sound of a train
Response from Sunny on 9 Jan 2016
We apologize for the inconvenience you faced. We promise to meet your expectations the next time u visit Houston. Thankyou Super8

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
place to rest
It was not what thought.