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Reviews of Houston Galleria Medical Center

2.5 out of 5
Houston Galleria Medical Center
4900 Loop Central Drive, Houston, TX

Reviews

7.4

Good

Rating 10 - Excellent. 271 out of 735 reviews" "
Rating 8 - Good. 203 out of 735 reviews" "
Rating 6 - Okay. 117 out of 735 reviews" "
Rating 4 - Poor. 52 out of 735 reviews" "
Rating 2 - Terrible. 92 out of 735 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

6.8/10

Amenities

7.4/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Audrey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn’t see anything wrong with the hotel. Cheap hotel to stay at for the day.
Stayed 1 night in Jan 2024

2/10 Terrible

An

Stayed 2 nights in Mar 2024

4/10 Poor

Lenisha

Travelled with family and small children
Disliked: Property conditions & facilities
The property did not offer housekeeping, the towels looked unclean, and it should not be listed as a hotel because people are living here. It’s infested with ants. I paid for 7 days and only spent one night at the hotel.
Stayed 7 nights in Mar 2024
Response from Guest Relations on 23 Mar 2024
Dear Lenisha,Thank you for taking the time to share your thoughts with our team. We are disheartened to read that we were unable to meet your expectations. Please know that our team will be sure to use your feedback for improvement purposes. Our property is treated by a professional pest control company and we have notified them of your comments so that we can ensure everything is as it should be. Please consider giving us another chance to host you the next time you're in the area so that we can offer you a stay that is more representative of our true value.

8/10 Good

Cole

Liked: Cleanliness, staff & service
A/C wasn’t working
Stayed 1 night in Jan 2024

10/10 Excellent

Dana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

8/10 Good

Shawana

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay but got sick cause I didn’t have any heat that never got hot but cold air instead. I loved the convenience of having a full kitchen. Staff was friendly & the location was quiet. Too far from the night life but I’ll definitely stay again.
Stayed 3 nights in Dec 2023

2/10 Terrible

Sharon, Kansas City

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
No working elevator. Roaches in the room. No housekeeping in my room, throughout my 4 day stay. No clean towels available.
Stayed 4 nights in Feb 2024
Response from Mgmt on 6 Mar 2024
We apologize for the inconvenience of the elevator not working, this is something that we also are not happy about. We no longer offer housekeeping unless your reservation is two weeks or longer. Again, I apologize for any inconvenience you experienced during your stay with us.

10/10 Excellent

Gregory

Stayed 1 night in Jan 2024
Response from Mgmt on 6 Mar 2024
Thank you for staying with us! If your travels bring you back this way, please consider Sonesta Galleria as your lodging partner.

2/10 Terrible

Nikki

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Elevators didn't work, no coffee service, staff was rude,
Stayed 2 nights in Feb 2024
Response from Management on 4 Mar 2024
We appreciate your feedback and will work to improve.

4/10 Poor

Joanna

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The staff was very friendly and accommodating but the property itself is older and run down. The elevator was out of order and our 4 person guest group got 1 towel between the 2 rooms we were in. Rooms were hot and a took very long time to cool off.
Stayed 1 night in Mar 2024
Response from Management on 4 Mar 2024
We appreciate your feedback and will work to improve.

2/10 Terrible

Richard

Stayed 1 night in Mar 2024

10/10 Excellent

Jake

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice self contained suite with good amenities for cooking
Stayed 2 nights in Feb 2024
Response from Management on 1 Mar 2024
We are pleased to hear that you enjoyed your stay with us. Thank you for your feedback!

2/10 Terrible

Carolyn

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the worst ever hotel stay I have ever had at any hotel. They are closing this hotel and making the units into apartments. The staff could care less about anything to do with quality. The room was dirty. Only enough towels for one person. Elevator was broke the entire time. Absolutely stunk the entire time. Bugs. Staff was very lazy
Response from Management on 26 Feb 2024
We are disappointed to hear that your stay did not meet your expectations. This is not reflective of our high standard of service and cleanliness. We appreciate your feedback and will work to improve.

2/10 Terrible

Shaketha

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When we checked in to the Room we didn’t have any towels, the Elevator was out of order so we had to carry all our luggage up the stairs. The whole inside smelled just like Weed. No tissue. They had several people that was placed here by the Salvation Army, we wasn’t aware of any of that. Checked out Sunday and walked into some of those people having an Argument at the front desk. There was never anyone at the front desk when you needed anything. I asked for cups the Desk agent stated they didn’t have any.
Stayed 2 nights in Feb 2024
Response from Management on 26 Feb 2024
We are disappointed to hear that your stay did not meet your expectations. This is not reflective of our high standard of service. We appreciate your feedback and will work to improve.

4/10 Poor

Monique

Business traveller, Travelled with partner
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
When I arrived the elevator was down and I had to use the stairs to get to my room since all the rooms on the first floor were unavailable. The elevators had been broken for some time and did not work throughout my stay. When I got to my room, I only had one towel and a hand towel, I had to ask for more. My bed also had one flat sheet and no comforter or blanket. I had to ask for this as well. I was there for 3 days and did not have turndown service the entire time I was there. I think I had to ask for this as well. Other than that the staff was nice, location was convenient for getting around Houston.
Response from Management on 26 Feb 2024
We are sorry to hear that your stay did not meet your expectations. We are working hard to get the elevator back in service and apologize for the inconvenience. As an extended stay property, we don't provide housekeeping services unless you are staying for a week or more. We appreciate your feedback and will work to improve.

4/10 Poor

William

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
We have stayed here several times over the years. It is very convenient to the doctor. However, this time, we arrived around 5:50 PM, having been stuck in Houston traffic for over an hour. This was after the 6 hour drive from home. We were informed that the elevator was out of service, and that our room was on the 3rd floor, Recovering from surgery, this was difficult. The room was prepaid, and we felt there was no time to search for another hotel. We feel that the hotel should have notified us of this, and offered a refund in time to find an alternative. We will not stay there again. It is a real loss, since the rooms are very nice, quiet, and the beds comfortable. The staff has always been nice and friendly. The desk clerk this time offered to carry our baggage upstairs. We are really sorry to have to find another place to stay.
Stayed 1 night in Feb 2024
Response from Management on 23 Feb 2024
We are disappointed to hear that we were unable to accommodate you to your satisfaction, but we are pleased to hear that our staff has always taken care of you. We are working on having the elevator repaired. Your feedback is appreciated.

10/10 Excellent

Mayra

Liked: Cleanliness, staff & service, property conditions & facilities
Love it
Stayed 2 nights in Feb 2024
Response from Management on 23 Feb 2024
We are glad you enjoyed your stay with us and appreciate your feedback.

2/10 Terrible

Lizet

Disliked: Cleanliness, amenities, property conditions & facilities
The "hotel" has been converted to low income month to month housing. Someone on drugs attempted to brake into my room in the middle of the night. This place is not safe. The elevator was broken the entire stay you have to carry your luggage up 3 flights. The gym is shut down.
Stayed 4 nights in Feb 2024
Response from Management on 21 Feb 2024
We are sorry your stay did not meet your expectations. We appreciate your feedback and will work to improve in the future.

8/10 Good

L

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
The sheets didn't seem to be clean, had an odor.
Stayed 2 nights in Feb 2024
Response from Management on 19 Feb 2024
We are disappointed to hear your sheets had an odor to them and assure you that this is not reflective of our high standard of cleanliness. We appreciate your feedback and will use it to improve in the future.

2/10 Terrible

Christopher

Disliked: Cleanliness, property conditions & facilities
Stayed 26 nights in Jan 2024
Response from Management on 19 Feb 2024
We are sorry to hear you did not enjoy your stay. We appreciate your feedback.

2/10 Terrible

Latrice

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hello this place looks cute when you come in and the room looks nice like a 1 bedroom apartment!!! Then omg the first room they gave me was 205 it has so many roaches when I woke up to use the bathroom !!! All on the wall and lamp shade !!! I went called down and yelled someone help me get my luggage because the elevators was broken !!! They were rude and nasty as if I wasn’t suppose to be upset !! They credit me for 1 day and moved me to room 245 or 224 I can’t remember exactly and that room had roaches also !!! THIS IS NOT A HOTEL HOTEL THEY HAVE PEOPLE LIVING IN THIS PLACE WITH DOGS LIVING THERE ALSO SO THE ROOM ARE NOT CLEAN AND INFESTED WITH ROACHES !! I called Expedia and they credited me and I left !! I had to leave all my bags and luggage because I was too scared to take roaches back home !!! And also the hallways was flooded with water on the left side of the building !! My trip was ruined , I couldn’t take anything home
Stayed 4 nights in Feb 2024
Response from Management on 14 Feb 2024
We are distressed to hear that you had this experience at our establishment as this is not reflective of our high standards of service and cleanliness. We appreciate your feedback and will work to improve.

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 12 nights in Jan 2024
Response from Sonya Washington - GM on 15 Feb 2024
Thank you for taking the time to rate your recent stay with us. We hope to see you soon!

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Management on 14 Feb 2024
We are glad you enjoyed your stay with us! Thank you for your feedback and we hope to see you again!

4/10 Poor

Cynthia, Houston

Travelled with family
Disliked: Amenities, property conditions & facilities
This property was not as advertised by Expedia or the Simply Sonesta Brand. They never cleaned room in an 11day stay. EACH day you had to return towels to front desk in hopes of getting fresh towels. Most days they could not even supply a full set of towels for a single guest in a double occupancy room. The dishwasher was inoperable. It seems like they had 2 different operations going on. I was never able to photograph the sign with the name of the apartment complex that they were operating inside at the same time. The bath gel dispenser in the shower was broken. Everyday the rules changed, if I hadn't prepaid through my stay at checkin, I would have left. The elevator was broken my entire stay as well. I grew up in Louisiana where the Sonesta name carried a certain panache and cache and I was sorely disappointed.
Stayed 11 nights in Jan 2024
Response from Management on 14 Feb 2024
We are sorry to hear that our property did not meet your expectations. We are an extended stay hotel, so the housekeeping policy is very different than that of a full-service hotel such as the Royal Sonesta. It is unfortunate that we were unable to address your concerns during your stay, but we appreciate your feedback and will work to improve in the future.

8/10 Good

Milena

Liked: Cleanliness, staff & service, property conditions & facilities
Was close to downtown.
Stayed 1 night in Feb 2024
Response from Management on 13 Feb 2024
We are glad our convenient location suited your needs! Thank you for your feedback.

4/10 Poor

Rhea

Business traveller, Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I understand why people stay here because it is in close proximity to those receiving medical treatments. For 2 people staying in the room both beds are in separate rooms which is nice. What I didn't like is when you turn the lights on in the bathroom the floor was covered in roaches. I saw a hair that wasn't mine between the sheets telling me the sheets weren't changed. The receptionist was helpful enough but forgot to activate my keys and I had to go back to tell her they didn't work. Next time I need a procedure in the area I will pass on this place.
Stayed 1 night in Feb 2024
Response from Management on 12 Feb 2024
We are sorry you had a less than stellar experience with us and assure you that this is not reflective of our high standard of cleanliness. We appreciate your feedback and will use it to improve in the future.

2/10 Terrible

Jasmine

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Management on 9 Feb 2024
We are sorry you did not enjoy your stay. We appreciate your feedback.

2/10 Terrible

Alexis

Stayed 3 nights in Feb 2024

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not for single women travelers
Umm, kinda creepy staff. They smile as they check you in, sizing you up as you receive your room key. There’s never no towels available for exchange, no cameras in the hall so watch who’s behind you, take your valuables with you because no one owns up to nothing, you could swear someone is watch you in your room, hot water limited durning business hours. One dining restaurant within walking distance, laughing gas available in the hallways. STAY AT YOUR OWN RISK, you’ve been warned. Ladies don’t walk alone and don’t laundry alone…men will solicit you. Please MONITOR your bank statements—HOURLY!
Before and after housekeeping
Trash cans exactly how housekeeping “cleaned”
The General Manager offered me her dog pan to cook out of.
Why would the General Manager of a Sonesta Hotel offer me a pan like this?
Stayed 6 nights in Jan 2024
Response from Mgmt on 5 Feb 2024
We are disappointed that you did not feel comfortable in our establishment and did not have a pleasant experience. We appreciate your feedback and will use it to improve our service, as the things you have mentioned do not meet our high standard of customer service and cleanliness.

10/10 Excellent

Terri

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms was clean we loved it there.It was in a safe area. By far the best hotel we stayed at in Houston. Will definitely will be going back next time we in Houston.
Stayed 1 night in Jan 2024
Response from Management on 1 Feb 2024
We are pleased to hear that you had a great experience and look forward to seeing you again soon!

2/10 Terrible

Nikiba

Stayed 7 nights in Jan 2024
Response from Management on 2 Feb 2024
We are disappointed that your expectations were not met during your lengthy stay with us. We appreciate your feedback and will work to improve.

8/10 Good

Von

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value: large, open room - excellent location!
Stayed 1 night in Jan 2024
Response from Management on 31 Jan 2024
We are happy to hear you enjoyed your stay with us and we hope to see you again soon!

6/10 Okay

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness
Stayed 1 night in Jan 2024
Response from Management on 29 Jan 2024
Thanks for staying at Sonesta Galleria. We appreciate your feedback.

2/10 Terrible

Candy

Disliked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Management on 29 Jan 2024
We are disappointed that your stay did not meet your expectations. We appreciate your feedback and will work to improve.

6/10 Okay

Kent

Stayed 3 nights in Jan 2024
Response from Mgmt on 28 Jan 2024
Thank you for your feedback.

8/10 Good

Terri

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Employees were very nice. Not enough towels no blankets all else was good
Stayed 1 night in Jan 2024
Response from Management on 24 Jan 2024
We are happy to hear you had a good experience with our staff. We appreciate your feedback and will use it to improve any future stays with us.

6/10 Okay

Filipe

Liked: Staff & service
Beds ar
Stayed 2 nights in Jan 2024
Response from Management on 19 Jan 2024
Thanks for your feedback and we hope you'll stay with us again soon!

6/10 Okay

Cedric

Disliked: Cleanliness, amenities
The room did what it needed to do. The price was very good. Two of the staff were amazing - two were amazingly good, one was amazingly bad. It took a while before I figured out that this is not a normal hotel, more like a motel hybrid. I didn't mind having to ask for towels, or even that they didn't have any ("I haven't done laundry yet"), it was the incredulity that I would ask for towels and the rude dismissal for me. lol Remote location but not too far from the places I needed to go. The wifi was unbelievably bad. So be prepared to bring your own amenities - toilet paper, towels etc and don't expect to get any work done. There's not even a starbucks or mcdonalds close with real wifi.
Stayed 3 nights in Jan 2024
Response from Management on 16 Jan 2024
We are disappointed that your stay wasn't as comfortable as you would have liked as we hold ourselves to a high standard of service. We appreciate your feedback, and will use it to improve any future stays with us.

8/10 Good

Tyler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Management on 16 Jan 2024
Thanks for staying at Sonesta Galleria! We appreciate your feedback and hope to see you again soon!

8/10 Good

Rogelio

Liked: Cleanliness, staff & service
Very nice GM and Dora is on top of it! Travis is very polite.
Stayed 5 nights in Jan 2024
Response from Management on 14 Jan 2024
We are pleased to hear that you had a great stay and positive experiences with our staff! We hope to see you again soon!

8/10 Good

Kimberly, Corpus Christi

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient place to stay
Stayed 2 nights in Jan 2024
Response from Management on 13 Jan 2024
We are glad you enjoyed your stay with us and hope to see you again!

2/10 Terrible

Caylynn

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property manager was beyond unprofessional. Our room was not ready upon arrival,and we had to wait and additional 4 hours for our room to be ready! When we got in the room, there was no clean towels, the floor had not been vacuumed and it didn't have the recliner I required! It also didn't have any dishes, no pots and pans, no iron, no soap, no bowls or plates! The only person that made out stay worth it was a front desk girl named Dora! She was amazing,she brought things to my room when others wouldn't and made sure that we got all the things we were missing! Thank you Dora!
Stayed 7 nights in Jan 2024
Response from HT on 11 Jan 2024
We are disappointed to hear that so many amenities were absent from your suite and assure you that this is not our standard. We are glad that Dora was able to make your stay worthwhile. We appreciate your feedback and will use this to improve any future stays with us.

10/10 Excellent

Sonexay

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Management on 9 Jan 2024
We are glad you enjoyed your stay with us and hope to see you again soon!

10/10 Excellent

Grace

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Management on 9 Jan 2024
We are glad you enjoyed your stay with us and hope to see you again soon!

8/10 Good

William

Liked: Property conditions & facilities
Disliked: Cleanliness
Stayed 1 night in Dec 2023
Response from Management on 7 Jan 2024
Thank you for your feedback!

4/10 Poor

lataya

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Management on 26 Dec 2023
Thank you for staying with us at Sonesta Galleria. We hope to see you again soon.

6/10 Okay

Thomas Edwin

Liked: Staff & service
Disliked: Cleanliness
It looked better online but its very old. The staff was great!
Stayed 4 nights in Dec 2023
Response from GM on 26 Dec 2023
Hello and thanks for staying with us at Sonesta Galleria. We're glad you had a great experience with our staff and hope to see you again soon.

2/10 Terrible

Chanell

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Management on 26 Dec 2023
Thank you for staying with us at Sonesta Galleria. We are disappointed that you don't seem to have had the best experience possible, but we hope you will give us another chance to make you feel at home.

6/10 Okay

Verified traveller

Room
Spacious room; Floor needed to be vacuumed well; had only 1-towel & 1-dingy wash cloth; linens were dingy; supposed to be white; nasty looking comforter. Surprisingly the bed slept extremely well. Desk staff tried to reconcile any problems I had. Recliner took up add’l space.
Stayed 2 nights in Dec 2023
Response from Mgmt on 11 Dec 2023
Thank you for your feedback. We hold ourselves to a high standard of cleanliness and are sorry to hear that your expectations were not met. We will use this as a training tool to improve for any future stays with us.

6/10 Okay

Miriam

Business traveller
Liked: Staff & service, amenities
The staff was wondering however the rooms could be a little bit cleaner but over a good experience.
Stayed 1 night in Dec 2023
Response from Mgmt on 11 Dec 2023
We are glad you had a great experience with our staff. We hold ourselves to a high standard of cleanliness and will use your feedback to improve your next stay with us.