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Reviews of Home2 Suites by Hilton Houston/Katy

3.5 out of 5
Home2 Suites by Hilton Houston/Katy
20985 Katy Freeway, Katy, TX

Reviews

9.0

Wonderful

Rating 10 - Excellent. 400 out of 593 reviews" "
Rating 8 - Good. 122 out of 593 reviews" "
Rating 6 - Okay. 34 out of 593 reviews" "
Rating 4 - Poor. 20 out of 593 reviews" "
Rating 2 - Terrible. 17 out of 593 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Tracy

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was not what we thought we booked, but we actually love it. Very upscale and roomy. Comfy bed too!
Stayed 1 night in Apr 2024
Response from Assistant General Manager on 21 Apr 2024
Dear Tracy, We are delighted you enjoyed your stay at Home2 Suites by Hilton Houston/Katy! While the initial layout might have differed from your expectations, we are thrilled the spacious comfort and upscale touches exceeded them. Thanks for mentioning the plush bed, too - a great recipe for a restful stay! We look forward to welcoming you back soon.Warmest Regards,Svetlana ChugunovaAssistant General Manager

10/10 Excellent

Lance

Stayed 2 nights in Apr 2024
Response from Assistant General Manager on 11 Apr 2024
Dear Lance, Thank you for the wonderful rating for Home2 Suites by Hilton Houston/Katy! We're delighted to have provided you with a satisfying visit. It was our pleasure to have you stay with us, and we hope to host you again soon.Warmest Regards,Svetlana ChugunovaAssistant General Manager

10/10 Excellent

Jerramie

Stayed 1 night in Mar 2024
Response from Assistant General Manager on 27 Mar 2024
Dear Jerramie, We are delighted you enjoyed your stay at Home2 Suites by Hilton Houston/Katy. We strive to provide each guest with an exceptional visit; therefore, it is lovely to know that we exceeded your expectations. We hope you will come back whenever your travels bring you to Katy.Warmest Regards,Svetlana ChugunovaAssistant General Manager

10/10 Excellent

nneka

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Assistant General Manager on 24 Mar 2024
Dear nneka, Thank you for your outstanding rating. We are glad that we could exceed all of your expectations and that you loved your visit to our hotel. We appreciate you taking the time to let fellow travelers know about your experience, and we look forward to many more visits to Home2 Suites by Hilton Houston/Katy.Warmest Regards,Svetlana ChugunovaAssistant General Manager

4/10 Poor

Brendan

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Dreadful stay here: The guests above us sounded like they were literally slamming things/jumping on the floor all night - we called the front desk, and there was no change. 30 minutes later, we called again and the attendant said the room had a child and we “should stop worrying about it.” I asked them to go speak to the room in person, and she refused. Complained in person to a new attendant the next morning, they said the family was checking out - surprise, they weren’t! We endured another night of loud banging with no help from the front desk. THEN, someone pulled fire alarm, requiring everyone evacuate the building. I asked the attendant what happened, she wouldn’t even make eye contact or answer. Upon checking out, I pointed to the sign in the lobby saying that they would credit your stay if you were unhappy - another big surprise, they refused! So, if you value a peaceful stay and a good night’s sleep, GO SOMEWHERE ELSE!
Stayed 2 nights in Mar 2024
Response from Assistant General Manager on 13 Mar 2024
Dear Brendan, We sincerely apologize for the disturbances you encountered during your stay. Providing a peaceful environment is essential, and we regret falling short of your expectations. Your feedback regarding the noise disturbance and our staff's response is concerning, and we will address it internally to ensure a more satisfactory experience for our guests in the future. We understand the importance of a good night's sleep and are committed to improving. We appreciate your patience and hope to have the opportunity to regain your trust on a future visit.Warmest Regards,Svetlana ChugunovaAssistant General Manager

2/10 Terrible

Rika, Lake Charles

Disliked: Cleanliness, staff & service, property conditions & facilities
First timer stay here cos we need to do something around Katy area, the room is terrible The main door isn’t close properly , we have to slam it to make sure it closed and the double lock is broken one of the bolt is missing , the bathroom door so heavy to slide won’t lock and barely can closed all the way, the carpet full of stain , we arrived late and just realized right before midnight , FD clerk said there’s no twin bed available to moved us , but we have our 12 years old with us it’s impossible to sleep in one bed for 3 of us, I paid $189 through Expedia so this is all I got, never have issues with other Home2 in different area.
Stayed 1 night in Mar 2024
Response from Assistant General Manager on 9 Mar 2024
Dear Rika, We sincerely apologize for the issues you experienced during your stay. Your comfort and satisfaction are our top priorities, and it's disappointing to learn that we fell short of meeting your expectations. Please know that we take your feedback seriously and will address these issues with our team to prevent similar occurrences in the future. We understand your frustration and regret any inconvenience this may have caused. We value your loyalty and hope to have the opportunity to regain your trust during any future visits to our properties.Warmest Regards,Svetlana ChugunovaAssistant General Manager

10/10 Excellent

Brittany

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and clean
Stayed 1 night in Feb 2024
Response from Assistant General Manager on 2 Mar 2024
Dear Brittany, Thank you for your positive feedback! We are delighted that you found Home2 Suites by Hilton Houston/Katy to be very nice and clean. We strive to provide exceptional experiences for all our guests and hope to welcome you back soon for another enjoyable stay.Warmest Regards,Svetlana ChugunovaAssistant General Manager

6/10 Okay

Grant

Business traveller
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
The hotel was in a good section of town, close to good restaurants. A few items that I wasn’t over impressed by was the gap on the bottom of the entrance door, it let in a lot of light, the door and walls seemed very thin, I could hear a lot of outside noises. As for the staff, really didn’t see them around. And was not greeted when walking through the lobby. Not necessarily anything bad, just not very friendly. If I have the choice, it’s not a place I’d stay at again.
Stayed 9 nights in Feb 2024
Response from Assistant General Manager on 3 Mar 2024
Dear Grant, Thank you for sharing your experience with us. We're glad you found our location convenient and enjoyed the nearby dining options. However, we apologize for any inconvenience caused by noise disturbances and lapses in our service. Rest assured, your comments will be shared with our team for further improvement. Your satisfaction is important to us, and we appreciate your input. We hope you will give us another chance to welcome you back for a more positive stay in the future.Warmest Regards,Svetlana ChugunovaAssistant General Manager

6/10 Okay

Samia

Travelled with family
Disliked: Amenities
I have never stayed in such a noisy hotel. The walls were so thin. I could hear every noise from the room upstairs. It felt like I was living in an apartment. One night I had to call the front desk to ask the people in the upstairs room to not make so much noise. There was no safe in the room and no proper closet. I’m surprised that it’s a part of Hilton. Overall it was not a good experience.
Stayed 8 nights in Jan 2024
Response from Matthew E. on 9 Feb 2024
Samia, Thank you for your feedback. I am very sorry to hear about your experience during your stay in with us. Noise complaints are not a common occurrence, and our team is trained to address these issue as they happen. While guest rooms do not have a safe, we offer safes conveniently behind our front desk. We will take your comments under consideration while we work to improve our guest experience. Thank you again and we look hope to welcome you again in the future.

8/10 Good

Dorothy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are always very helpful & friendly. We’ve stayed here many years as our daughter lives close by. The breakfast buffet is excellent. Also the staff remembers us from year to year & make us feel very welcome.
Stayed 4 nights in Jan 2024
Response from Matthew E. on 1 Feb 2024
Dorothy - Thank you so much for your feedback! It was such a pleasure to welcome you back to the Home2 Suites by Hilton Houston/Katy! I am glad you had another great stay and we cant wait to see you again soon!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay at Home2 Suites in Katy
Friendly staff and clean facility. Service was great. Common areas were continually being cleaned. Staff was friendly and helpful. Room was comfortable and clean. Lighting in parking lot was very good if you had to return to hotel after sunset.
Stayed 4 nights in Jan 2024
Response from Matthew E. on 30 Jan 2024
Thank you so much for your feedback! It was such a pleasure to have you with us! We look forward to welcoming you back soon!

10/10 Excellent

Bryant

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was nice and clean. Only issue someone above us were noisy. Front office said that they just checked in. Other than that the stay was perfect.
Stayed 2 nights in Jan 2024
Response from Matthew E. on 29 Jan 2024
Thank you for you feedback! We are happy to see you found the hotel nice and clean! We apologize for the noise inconvenience. We address noise complaints as they occur. Thanks again for your feedback and we can't wait to welcome you back.

8/10 Good

Jan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Matthew E. on 23 Jan 2024
Jan, thank you for your feedback! It was such a pleasure to have you here with us! We look forward to your return.

10/10 Excellent

Joshua

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Satisfaction guaranteed
We have found our new favorite hotel, and have already started looking for future trips due to our experience with this hotel.
Stayed 1 night in Jan 2024
Response from Matthew E. on 15 Jan 2024
Joshua, thank you for your feedback! It was a pleasure accommodating you here at the Home2 Suites by Hilton Houston Katy. We look forward to seeing you again soon.

10/10 Excellent

Michael

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was terrific. Good coffee, nice space, giant rooms.
Stayed 1 night in Jan 2024
Response from Matthew E. on 15 Jan 2024
Michael, thank you for your feedback! It was a pleasure accommodating you here at the Home2 Suites by Hilton Houston Katy. We look forward to seeing you again soon.

6/10 Okay

albeiro

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Reservamos una habitación con 2 camas queen dos meses antes de viajar y nos dijeron 1 hora antes de llegar al hotel k solo tenían una habitación conn1 cama king. Querían que fuéramos a otro hotel diferente en una área k no nos convenía. Así que nos dejaron por 2 días en esa habitación con una sola cama. El desayuno fue muy malo.
Stayed 6 nights in Dec 2023
Response from Matthew E. on 15 Jan 2024
Thank you for your feedback! I am very sorry to hear about the room type mis-hap. Please know this is not a common occurrence and we are working with the reservations team to prevent this from happening in the future. We hope to welcome you back in the future

10/10 Excellent

Krystal

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a great place to stay and the employees were very helpful and friendly!
Stayed 1 night in Jan 2024
Response from Matthew E. on 8 Jan 2024
Krystal, thank you so much for your feedback! It was a such a pleasure to have you with us and we can't wait to welcome you back!!

10/10 Excellent

Anna

Business traveller
Liked: Amenities
No
Stayed 2 nights in Jan 2024
Response from Matthew E. on 8 Jan 2024
Anna, thank you for your feedback!! It was such a pleasure to have you with us and we can't wait to welcome you back!!!

10/10 Excellent

Lucius

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Matthew E. on 5 Jan 2024
Thank you for your feedback! It was a pleasure to have you with us! We can't wait to welcome you back!

10/10 Excellent

Oluwafunmilayo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great space and place
Stayed 2 nights in Dec 2023
Response from Matthew E. on 3 Jan 2024
Oluwafunmilayo, thank you so much for your feedback! It was a pleasure to have you with us here at the Home2 Suites by Hilton Houston/Katy! We look forward to your return!

2/10 Terrible

Yangkang

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Matthew E. on 28 Dec 2023
Yangkang, thank you for your review! I am sorry to see you did not have a great stay with us. It is our goal to provide a clean and comfortable accommodation for all hotel guests. I would like to learn more about your experience during your stay that influenced a 2/10 rating. Please reach out to me directly at your earliest convenience.

8/10 Good

Kate

Response from Matthew E. on 9 Feb 2024
Kate! Thank you for your feedback! It was such a pleasure to have you with us here at the Home2 Suites by Hilton Houston/Katy!! We Can't wait to welcome you back soon!

10/10 Excellent

Kate

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Matthew E. on 9 Feb 2024
Katy! Thank you for your feedback! It was such a pleasure to have you with us here at the Home2 Suites by Hilton Houston/Katy!! We Can't wait to welcome you back soon!

8/10 Good

Scott

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Matthew E. on 26 Dec 2023
Scott, Thank you for your feedback! We are thrilled to see you had a great stay! It was a pleasure to have you here with us! We look forward to welcoming you back soon.

10/10 Excellent

Ruben

Liked: Amenities
Stayed 1 night in Dec 2023
Response from Matthew E. on 26 Dec 2023
Ruben, Thank you for your feedback! We are thrilled to see you had a great stay! It was a pleasure to have you here with us! We look forward to welcoming you back soon.

6/10 Okay

Charles

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was Ok until they put someone in the room above me, it was either their bed creaked or the floor creaked due to thickness or quality of construction, the noise kept me up. Also you can hear the highway noise in the room too. Had a good breakfast and the room was spacious.
Stayed 3 nights in Dec 2023
Response from Matthew E. on 13 Dec 2023
Charles, thank you very much for your feedback! I am very sorry for the noise disturbances during your stay. Rest Assure these are not common occurrences in our hotel and we address noise complaints are they are reported to us. We will take your feedback into consideration as we continuously work to improve our service. We look forward to welcoming you back soon.

10/10 Excellent

Rebecca

Stayed 1 night in Dec 2023
Response from Matthew E. on 3 Jan 2024
Rebecca, thank you so much for your feedback! It was a pleasure to have you with us here at the Home2 Suites by Hilton Houston/Katy! We look forward to your return!

10/10 Excellent

Anna

Business traveller
Liked: Cleanliness, staff & service
Response from Matthew E. on 9 Feb 2024
Anna! Thank you for your feedback! It was such a pleasure to have you with us here at the Home2 Suites by Hilton Houston/Katy!! We Can't wait to welcome you back soon!

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Matthew E. on 8 Dec 2023
Anna - Thank you for your feedback ! It was a pleasure to have you with us and we can't wait to welcome you back!

4/10 Poor

Zalante

Business traveller, Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
I was told I would receive my deposit back an I as of a week later haven’t received it yet.
Stayed 1 night in Nov 2023
Response from Matthew E. on 7 Dec 2023
Thank you for your feedback! I am sorry to hear that you have not received your incidental hold to card. This is released from hotel at check out but can take up to 7 business days depending on your banking institution. Please contact the hotel directly if we can further assist.

8/10 Good

Lee

Stayed 1 night in Nov 2023
Response from Matthew E. on 18 Dec 2023
Lee, thank you for your feedback! It was a pleasure to have you with us here at the Home2 Suites by Hilton Houston Katy! We look forward to seeing you again soon!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Stay in Katy!
We were not actually planning to stay the night in Katy, but a long day of auditions left my daughter and I tired and needing to chill, not face several hours of driving. The reviews of Home2Suites by Hilton were wonderful so we stopped in. Stay was LOVELY, breakfast better than any other hotel at this price, and the management was FANTASTIC.
Stayed 1 night in Nov 2023
Response from Matthew E. on 21 Nov 2023
Thank you so much for your wonderful review!! We are so thrilled to see you had a great stay with us! We can't wait to welcome you back home!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel/disappointing breakfast
This is our 2nd time staying at a Home 2 Suites. We love it because it has been clean and spacious both times. Great condition! We travel A LOT with all 3 of our kiddos playing travel sports. The only disappointing aspect about this hotel chain is the breakfast. Little to choose from and always a lack of protein source from meat. Also, they advertise that they are eco -friendly and you get to have breakfast on “real” dishes, no plastic. Well, we ate our breakfast on foam plates with plastic utensils. They also do not have Splenda for coffee as a sugar free alternative, only equal and sweet-n-low. I feel they can do better. I can get a better breakfast variety at a lesser hotel.
Stayed 1 night in Nov 2023
Response from Matthew E. on 19 Nov 2023
Thank you for your feedback! We are glad you have a great stay with exception of our breakfast offerings. I had passed along your comments to the department leader so we can make appropriate changes to better serve our guest. We hope to welcome you back soon!

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Matthew E. on 30 Oct 2023
Robert, thank you for your feedback! it was a pleasure to have you here with us! We look forward to your return!

10/10 Excellent

George

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Matthew E. on 23 Oct 2023
Thank you for your feedback! We are so a happy to see you had a great stay! We look forward to welcoming you back soon!

10/10 Excellent

Brian

Stayed 2 nights in Oct 2023
Response from Matthew E. on 17 Oct 2023
Brian, thank you so much for your feedback! It was a pleasure accommodating you! We can't wait to welcome you back!

8/10 Good

Sara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Took an hour to check in but it was a wonderful please to be
Stayed 1 night in Sep 2023
Response from Matthew E. on 30 Oct 2023
Thank you for your feedback! We apologize for the inconvenience of delayed check-in! We will work with the team on addressing this.

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly
Stayed 3 nights in Sep 2023
Response from Matthew E. on 1 Oct 2023
Anna,Thank you for your feedback! It was a pleasure to have you with us here at the Home2 Suites by Hilton Houston/Katy! We look forward to welcoming you back again soon!

10/10 Excellent

Josy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Aside of no one answering the phone while it was standing in the lobby calling and there was a lady standing in the back of the front desk. She realized it was me calling and came up. The place was very clean and the ladies who served the breakfast were very friendly.
Stayed 2 nights in Sep 2023
Response from Matthew E. on 1 Oct 2023
Hi Josy - I am sorry to hear about your arrival experience! Rest assured this is not common for front desk team members to not be present and your comments were passed along to department manager as a coaching opportunity for the team member. I am glad you found the hotel clean and breakfast host friendly during your stay! We look forward to welcoming you back soon!

10/10 Excellent

Sean

Stayed 6 nights in Sep 2023
Response from Matthew E. on 17 Oct 2023
Sean, thank you so much for your feedback! It was a pleasure accommodating you! We can't wait to welcome you back!

10/10 Excellent

Chris

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff! Great breakfast
Stayed 2 nights in Sep 2023
Response from Matthew E. on 18 Sept 2023
Thank you so much for your feedback! We are so thrilled to see you had a great stay with us here at the Home2 Suites by Hilton Houston/Katy! We look forward to welcoming you back soon!

4/10 Poor

Jessica

Travelled with family
Disliked: Staff & service, property conditions & facilities
Front Office Staff not friendly. Toilet plugged, front office staff asked if I wanted to come and get a plunger and fix it myself… Not impressed!
Stayed 3 nights in Sep 2023
Response from Matthew E. on 1 Oct 2023
Jessica, thank you for your feedback! I am very sorry to hear about your experience with front office staff. We train our employees to remain professional, friendly, and problem solve issue like you mentioned in your review. Rest assured this isn't a common occurrence and your notes have been shared with front office manager to address and prevent in the future. We thank you for bringing this to our attention and we look forward to welcoming you back again soon!

10/10 Excellent

Roschella

Stayed 4 nights in Aug 2023
Response from Matthew E. on 25 Sept 2023
Thank you for your feedback Roschella! It was such a pleasure to have you here with us here in Katy! We can't wait to welcome you back!

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Svetlana Chugunova, Assistant General manager on 23 Aug 2023
Thank you staying with us. We appreciate your feedback!

10/10 Excellent

lou

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definately staff was personable and efficient. Check in was quick. The free breakfast was good liked that they had ready to go breakfast sandwiches. Unfortunately there were gounds in the coffee. Backup plan coffee in room save the day. Workout room had cycles and treadmill and other equipment which was nice because it was hot hot hot outside. Room was spacious and nice size refrigerator, microwave and dishes.
Stayed 2 nights in Aug 2023
Response from Svetlana Chugunova, Assistant General manager on 23 Aug 2023
Thank you for staying with us. We appreciate your feedback.

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly and attentive staff, property was quite.
Stayed 1 night in Aug 2023
Response from Svetlana Chugunova, Guest Service Manager on 22 Aug 2023
Thanks for staying with us. We appreciate for your feedback.

8/10 Good

Anna

Everything
Stayed 5 nights in Aug 2023
Response from Svetlana Chugunova, Guest Service Manager on 22 Aug 2023
Thanks for staying with us. We appreciate for your feedback.

10/10 Excellent

gavin

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2023
Response from Svetlana Chugunova, Guest Service Manager on 22 Aug 2023
Thanks for staying with us. We appreciate for your feedback.

10/10 Excellent

Wilton

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Svetlana Chugunova, Guest Service Manager on 22 Aug 2023
Thanks for staying with us. We appreciate for your feedback.

10/10 Excellent

Kiran

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Jul 2023
Response from Svetlana Chugunova, Guest Service Manager on 13 Aug 2023
Thanks for staying with us. We appreciate your feedback!