Lobby

Reviews of Country Inn & Suites by Radisson, Houston Northwest, TX

3 out of 5

Reviews

7.2

Good

Rating 10 - Excellent. 233 out of 729 reviews" "
Rating 8 - Good. 212 out of 729 reviews" "
Rating 6 - Okay. 121 out of 729 reviews" "
Rating 4 - Poor. 81 out of 729 reviews" "
Rating 2 - Terrible. 82 out of 729 reviews" "

7.4/10

Cleanliness

8.2/10

Staff & service

6.6/10

Amenities

7.4/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

4/10 Poor

Michelle

Travelled with family
Disliked: Property conditions & facilities
First floor carpet was disgusting. Dirty. Bubbled and had big holes. Shower and toilet were broken. Bad smells.
Stayed 3 nights in May 2024
Response from Hotel Manager on 21 May 2024
Dear Michelle,We are distressed to see your comments. Our apologies for the bad experience. We never want our guests to go back with an unpleasant experience. The entire points will be investigated and necessary actions will be taken. We are taking ample steps to ensure the comfort of our guests. You can be sure about a fine stay with us. Please visit us again.Sincerely, Hotel Manager

10/10 Excellent

michelle

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We don't live far but due to power outages it was wonderful!!
Stayed 1 night in May 2024
Response from Hotel Manager on 20 May 2024
Dear Guest,We're delighted to have provided you with a cozy haven during the power outages! Thank you for choosing to stay with us. We hope to welcome you back soon, even when the lights are on!"Sincerely, Hotel Manager

2/10 Terrible

Brianna

Disliked: Cleanliness, property conditions & facilities
Stayed 5 nights in May 2024
Response from Hotel Manager on 12 May 2024
Dear Guest,We're deeply sorry to hear about your disappointing experience during your stay. Your satisfaction is important to us, and we apologize for any inconvenience or discomfort you may have experienced. We value your feedback and will address any issues to ensure improvements are made. Thank you for bringing this to our attention.Sincerely, Hotel Manager

4/10 Poor

Karen

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
It took the staff member a very long time to register me in as if she had no idea what to do without any type of communication but after 25 minutes she asked for the room deposit
Stayed 1 night in May 2024
Response from Hotel Manager on 4 May 2024
Dear Karen,We apologize for the extended wait during the check-in process and for any inconvenience it caused. Your time is valuable, and we regret that our staff member's efficiency did not meet our usual standards. Rest assured, we will address this issue promptly with our team to ensure smoother and more expedient service for our guests in the future. Please visit us again.Sincerely, Hotel Manager

2/10 Terrible

Tona

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Hospitality sucked, as I waited for 15 minutes for someone to come to the front desk so I could check in to my room. The room itself was run down, rust all over light fixtures, chipped paint inside the bathtub (and why is there paint inside it anyway??), terrible patched up ceilings, and the room had a horrible smell. Best thing that I can say is that I didn’t see any bugs.
Stayed 1 night in Apr 2024
Response from Hotel Manager on 2 May 2024
Dear Guest,We are sorry to learn about all the inconvenience you had to endure. Our sincere apologies. We care about your experience and we realize no words can change your feelings of disappointment or the inconveniences you experienced. We have taken serious note of your observations. The entire points will be investigated to take appropriate action. You will have a nice stay next time. Request your understanding. Sincerely, Hotel Manager

6/10 Okay

Crystal

Stayed 2 nights in Apr 2024
Response from Hotel Manager on 17 May 2024
Dear Guest,Thank you for your feedback! We appreciate your honesty and would love to know how we can improve to make your next stay even better.Sincerely, Hotel Manager

2/10 Terrible

April

Travelled with family, Business traveller
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Hotel Manager on 26 Apr 2024
Dear Guest,Thanks for the stay but sad to see the single rating. My apologies for all the inconvenience. Please share with us what made you dissatisfied so that we can address the same. Your satisfaction is prime to us. Please revert. Sincerely, Hotel Manager

4/10 Poor

Dominic

Travelled with family and small children
Liked: Amenities
Disliked: Cleanliness
Lobby is nice, updated and clean but get to the rooms and they smell like cigarettes and we killed 2 roaches in our room. We were uneasy about sleeping in the bed but we only stayed one night so we didn’t see the need to throw a fit otherwise i would’ve asked for a refund.
Stayed 1 night in Apr 2024
Response from Hotel Manager on 23 Apr 2024
Dear Guest,We're truly sorry to hear about your disappointing experience during your stay. We apologize for the unpleasant smell of cigarettes and the presence of roaches in your room. Please rest assured that we'll address these issues promptly with our housekeeping and maintenance teams to ensure they're resolved and do not recur in the future. Your feedback is invaluable, and we hope to have the opportunity to regain your trust in the future. Sincerely, Hotel Manager

2/10 Terrible

Kacie

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hotel Manager on 11 Apr 2024
Dear Kacie,It is disappointing to see that your stay was not satisfactory at our hotel. It would have been better if you could have specifically mentioned the key areas that bothered you so that we would have focussed on improving that. Anyway, your feedback is important to us and you can contact us any time to inform your concerns. Guest feedback is important to us for improvement. Looking forward to seeing you again. Sincerely, Hotel Manager

4/10 Poor

Marjorie

Business traveller
The carpet smells the toilet were moving when you sit on it
Stayed 2 nights in Apr 2024
Response from Hotel Manager on 8 Apr 2024
Dear Marjorie,We apologize for the inconvenience you experienced during your stay. It's unacceptable that the carpet had an unpleasant odor. Your comfort and satisfaction are our top priorities, and we take your feedback seriously. We will address these issues immediately with our housekeeping and maintenance teams to ensure that they are resolved for future guests. We appreciate your feedback and hope to have the opportunity to welcome you back for a much-improved experience in the future.Sincerely, Hotel Manager

4/10 Poor

Bishal

Business traveller, Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Property needs renovation. Carpet has stained, ripped, missing pieces all over. Restroom are old. Beds are not so much comfortable
Stayed 1 night in Mar 2024
Response from Hotel Manager on 30 Mar 2024
Dear Bishal,We apologize for your disappointing experience. We take your feedback seriously and will work to improve our services and accommodations. We appreciate your input and will strive to provide a better stay for future guests. Thank you for your comments.Sincerely, Hotel Manager

2/10 Terrible

Kizmet

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Very dirt there was blood and other questionable dirty areas on the wall and curtains, holes in drywall. Black mold all over the bathroom, bathtub bowed in, torn up carpet
Response from Hotel Manager on 25 Mar 2024
Dear Kizmet,Thanks for taking the time to share your experience. Your feedback shows that there was a complete breakdown with the stay which is worrisome. This is not at all a regular feature of our hotel and something has gone wrong. We regret the inconvenience but will investigate and based on that will take all possible steps to prevent such an experience for any guest. We hope you will consider giving us another opportunity to provide you with a much-improved stay.Sincerely, Hotel Manager

4/10 Poor

Maria

Travelled with family
Disliked: Cleanliness
I liked the greeting from the receptionist from the beginning. I was really disappointed when I saw roaches in the mini fridge and the carpet very dirty .
Stayed 1 night in Mar 2024
Response from Hotel Manager on 19 Mar 2024
Dear Maria,We're glad to hear that you appreciated the warm greeting from our receptionist. However, we sincerely apologize for the presence of roaches in the mini-fridge and the cleanliness issue with the carpet. Please rest assured that we take your comments seriously, and we will address these issues promptly with our housekeeping and maintenance teams to ensure that they are resolved and do not recur in the future. This is not a regular feature of our hotel but your patronage is important to us. Please visit again.Sincerely, Hotel Manager

2/10 Terrible

Maria

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The shower was nasty, the carpet smell bad. The hotel smell weed.
Stayed 1 night in Mar 2024
Response from Hotel Manager on 16 Mar 2024
Dear Maria,We sincerely apologize for the cleanliness issues you encountered during your stay, including the condition of the shower and the unpleasant odor of the carpet. Additionally, we are concerned to hear about the presence of unwanted smells in the hotel. Maintaining a clean and comfortable environment is of utmost importance to us, and we will investigate these matters immediately to ensure they are addressed promptly. Your feedback is invaluable, and we will take steps to prevent similar issues from occurring in the future. We hope to have the opportunity to regain your trust in the future.Sincerely, Hotel Manager

2/10 Terrible

Tyasia

Disliked: Cleanliness, property conditions & facilities
After three months of stay my final decision is t
Stayed 2 nights in Feb 2024
Response from Hotel Manager on 11 Mar 2024
Dear Tyasia,Thanks for your feedback. Please share with us what made you dissatisfied so that we can address the same. Your satisfaction is prime to us. Please revert. Sincerely, Hotel Manager

10/10 Excellent

Karen

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Hotel Manager on 7 Mar 2024
Dear Karen,Thanks for the stay and great feedback by giving us a 5 rating. It is really encouraging. We feel proud when we get such ratings and it motivates us to serve better. We look forward to welcoming you again. Sincerely, Hotel Manager

2/10 Terrible

Tyasia

Disliked: Cleanliness, property conditions & facilities
Response from Hotel Manager on 6 Mar 2024
Dear Tyasia,Thanks for the stay but sad to see the single rating. My apologies for all the inconvenience. Please share with us what made you dissatisfied so that we can address the same. Your satisfaction is prime to us. Please revert. Sincerely, Hotel Manager

2/10 Terrible

Xazaveria

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel Manager on 6 Mar 2024
Dear Guest,It is disappointing to see that your stay was not satisfactory at our hotel. It would have been better if you could have specifically mentioned the key areas that bothered you so that we would have focussed on improving that. Anyway, your feedback is important to us and you can contact us any time to inform your concerns. Guest feedback is important to us for improvement. Looking forward to seeing you again. Sincerely, Hotel Manager

6/10 Okay

Jesse

Stayed 2 nights in Mar 2024
Response from Hotel Manager on 25 Mar 2024
Dear Jesse,Thanks so much for your very kind feedback. I sincerely appreciate your 3 rating, and I am pleased you had a nice experience with us. Hope you will stay with us again soon. We will be here for you whenever you need us again. Sincerely, Hotel Manager

4/10 Poor

Courtney

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
No one was ever at the desk or answered the phone when called. The walls have splatters on them. Property is not maintained. Pillows are like pancakes. My son got sick and got very little vomit on the sheets and the hotel charged $100 extra because of it. The daily stay is cheaper than the damages fee. No plug for the bathroom drain. Hotel is not as advertised.
Response from Hotel Manager on 1 Mar 2024
Dear Courtney,We apologize for your disappointing experience. We take your feedback seriously and will work to improve our services and accommodations. We appreciate your input and will strive to provide a better stay for future guests. Thank you for your comments.Sincerely, Hotel Manager

2/10 Terrible

Marcos

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Worst hotel ever. The lobby smelled of pot. Our room was non smoking but it smelled like an ashtray and there were cigarette burns in the carpet. There also was many other stains in the carpet. The shower had mold, and the walls throughout the room were dirty and stained. The desk chair was peeling, and the lamp shade also had stains. Last but not least, the curtains had rips in them and the window had 2 huge cracks in them. Oh by the way, if you try calling the front desk, the phones don’t work. We left during our reservation and went to another hotel.
Stayed 2 nights in Feb 2024
Response from Hotel Manager on 24 Feb 2024
Dear Marcos,We are sorry to learn about all the inconvenience you had to endure. Our sincere apologies. We care about your experience and we realize no words can change your feelings of disappointment or the inconveniences you experienced. We have taken serious note of your observations. The entire points will be investigated to take appropriate action. You will have a nice stay next time. Request your understanding. Sincerely, Hotel Manager

6/10 Okay

Briana

Disliked: Cleanliness, property conditions & facilities
The staff was very polite when I checked in. The hotel room was just ok. The lamp plugs did not work to charge your phone or any other device. The telephone (land line) did not work in the. The door lock latch was broken. Room was by the emergency exit so I propped the desk chair under the door knob for the night.
Stayed 1 night in Feb 2024
Response from Hotel Manager on 24 Feb 2024
Dear Briana,Thank you for sharing your experience. We appreciate your kind words about our polite staff during check-in. However, we apologize for the inconveniences you encountered with the room, including non-functional lamp plugs, a malfunctioning landline, and a broken door lock latch. Your feedback is valuable, and we will address these issues promptly to ensure a more comfortable stay for future guests. We hope to have the opportunity to serve you better in the future.Sincerely, Hotel Manager

10/10 Excellent

Jeffery

Travelled with family
Liked: Cleanliness, room comfort
Rooms were clean and it was a quite hotel. I slept well both nights. I would stay again.
Stayed 3 nights in Feb 2024
Response from Hotel Manager on 20 Feb 2024
Dear Jeffery,Thank you for sharing your positive experience. We're delighted to hear that you found the rooms clean and that the hotel was quiet, allowing for a good night's sleep. We appreciate your feedback, and we look forward to welcoming you back for another comfortable stay in the future.Sincerely, Hotel Manager

4/10 Poor

MARIO

Stayed 4 nights in Feb 2024
Response from Hotel Manager on 20 Feb 2024
Dear MARIO,Thanks for your stay. We are sorry that we failed to meet your expectations in some ways. We take real pride in this hotel and believe that pride shows in everything we do. We are disappointed that we could not satisfy you. We will take the necessary steps to improve staying experience and ensure that your next stay at our hotel will be a memorable one. Please visit us again.Sincerely, Hotel Manager

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, room comfort
My family did not enjoy the stay, the floors were bleach stained, cracks all over the building. Only one ice machine worked n the building and doors would stick or not close all the way. Staff was nice but did not make up for the lack of quality services. Phone didn't work when we first got there. For breakfast the juice machine was broken and the alternative was to buy something from their snack shop. Overall was not a good stay.
Stayed 2 nights in Feb 2024
Response from Hotel Manager on 19 Feb 2024
Dear Guest,We sincerely apologize for the numerous issues you encountered during your stay with us. It is disappointing to hear that the condition of the floors and building, as well as the malfunctioning amenities, detracted from your experience. Your feedback regarding the lack of quality services and breakfast options is concerning, and we will address these issues with our team to ensure improvements are made. Please know that your comments will be used constructively to enhance our guest experience in the future. We hope to have the opportunity to regain your trust and provide you with a more enjoyable stay on any future visits.Sincerely, Hotel Manager

2/10 Terrible

Hugo

Disliked: Cleanliness, property conditions & facilities
Did not stay. Room looked liked there was a fight and things broken were not replaced (lampshades, glass on picture, damage to wall). A large section of ceiling is in need of repair and an area of the ceiling looked like mold. Bathtub dirty. Worth of all, it smelled. They had no other rooms do I left …hope to get a refund.
Stayed 1 night in Feb 2024
Response from Hotel Manager on 19 Feb 2024
Dear Guest,At this moment, we have noted your concerns as mentioned for further review and investigation. Please allow us time till we do the necessary verification of your claims. Nevertheless, we will reach out to the appropriate team leader concerning the underlying matter. We hope to be able to foster a quick response that will be satisfactory to you. Sorry for any inconvenience.Sincerely, Hotel Manager

8/10 Good

Justin

Stayed 1 night in Feb 2024
Response from Hotel Manager on 17 Feb 2024
Dear Justin,Thank you very much for staying with us and for giving the 8 ratings feedback. We apprehend that you had a good stay with amenities and services as you have not mentioned anything in detail. Guest reviews are important to us and please let us know if you found anything which needs to improve. We look forward to welcoming you again.Sincerely, Hotel Manager

6/10 Okay

Larry

Liked: Cleanliness, room comfort
Been in better, been in worse
the only thing I didn't like was the intense incense smell that permanented the buildings. But some Glade air freshener helped a lot.
Stayed 1 night in Feb 2024
Response from Hotel Manager on 16 Feb 2024
Dear Larry,Thank you for sharing your feedback with us. We're sorry to hear that the intense incense smell was bothersome during your stay. We understand how important a comfortable environment is for our guests, and we appreciate your understanding in using Glade air freshener to mitigate the smell. We'll take your comments into consideration and explore alternative options to ensure a more pleasant and neutral atmosphere in the future. Sincerely, Hotel Manager

10/10 Excellent

Ashley

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Excellent all the way around !
Stayed 1 night in Feb 2024
Response from Hotel Manager on 16 Feb 2024
Dear Ashley,Thank you for your stay. We're thrilled to hear that you had an excellent experience during your stay! Providing outstanding service is our priority, and we're glad that we met your expectations. We appreciate your positive feedback and look forward to welcoming you back for another exceptional stay in the future! Sincerely, Hotel Manager

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, room comfort
Our go-to stop
We have stayed here several times when we come visit my son and family. It is a great location and easy to get to. The food is decent. The one blemish was the juice machine was out of order throughout our 3 night stay. However, it was being repaired the morning we left.
Stayed 3 nights in Feb 2024
Response from Hotel Manager on 6 Feb 2024
Dear John,Thank you for your loyalty and for choosing our hotel when visiting your son and family. We're glad to hear that you find the location convenient and the food decent. We apologize for the inconvenience with the juice machine during your stay, but it's good to know that it was being repaired as you were leaving. Your feedback is valuable, and we appreciate your understanding. We look forward to welcoming you back on your next visit!Sincerely, Hotel Manager

2/10 Terrible

LaTyra

Travelled with family
Disliked: Cleanliness, room comfort
Don’t let the nice lobby fool you!
Checked in , went to check out the room it was disgusting, stains all over the carpet, the chair was also covered in stains. The top cover on the bed has suspicious white stains. I spoke with the front desk, the young man was very polite and respectful. He switched me room, four different rooms because none of the doors worked with the keys provided and as I’m up and down to the office you can hear people physically fighting in their room. I decided that this property was not suitable for my family and requested a refund, which I did receive, four days later. I needed my refund right away so that I could book another hotel so the my family could shower and go to sleep, we ended up having to sleep in our vehicle.
Stayed 7 nights in Jan 2024
Response from Hotel Manager on 5 Feb 2024
Dear Guest,Thank you for your stay. Very much concerned about the inconveniences due to several issues mentioned in your review. We shall surely check and take action for improvement. This is a matter of concern and not a regular feature of our hospitality. Customer satisfaction is paramount to us. Request your understanding and continued patronage.Sincerely, Hotel Manager

6/10 Okay

Verified traveller

Travelled with family
Liked: Room comfort
Stayed 1 night in Jan 2024
Response from Hotel Manager on 28 Jan 2024
Dear Guest,Thank you for your feedback, and we appreciate your candid rating. We would like to understand more about your experience and any specific areas that may need improvement. If you are comfortable providing more details or suggestions, please feel free to contact us directly. Your input is valuable, and we hope to have the opportunity to enhance your experience in the future.Sincerely, Hotel Manager

2/10 Terrible

Chad

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Save your money. Property looks nothing like the photos. Everything is nasty and smells horrible.
Stayed 2 nights in Jan 2024
Response from Hotel Manager on 28 Jan 2024
Dear Guest,We are deeply sorry for the disappointing experience you had during your stay. Your feedback is important, and we apologize for any discrepancies with the photos and the cleanliness issues you encountered. We take your comments seriously and will address these matters promptly. Please consider reaching out directly so we can discuss your concerns in more detail.Sincerely, Hotel Manager

6/10 Okay

alexis, Fort Worth

Disliked: Property conditions & facilities
There was crayon markings all over the wall, the shower was falling apart and peeling, the bathroom door had been kicked in and put back together by what looked like a 12 year old. The ceiling had obvious water damage, carpet very old and dingy. We showered on towels to avoid standing barefoot, and no one took their shoes off on the carpet. Staff very nice though.
Stayed 2 nights in Jan 2024
Response from Hotel Manager on 27 Jan 2024
Dear Guest,I appreciate you sharing your experience at the hotel. It's disappointing to hear about the condition of the room and the various issues you encountered, such as crayon markings, a deteriorating shower, a damaged bathroom door, water-damaged ceiling, and worn-out carpet. It's clear that the room was not up to acceptable standards, and I'm sorry you had to endure these conditions.However, I'm glad to hear that the staff were friendly and accommodating. Your feedback is essential, and I recommend reaching out to the hotel management to discuss your concerns and any potential resolutions. They may want to know about these issues to improve the quality of their accommodations.If you have any more questions or need further assistance, please feel free to ask. Your feedback is valuable!Sincerely,Hotel Manager

8/10 Good

Mark

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
it is just an average hotel, services was fine
Stayed 1 night in Jan 2024
Response from Hotel Manager on 27 Jan 2024
Dear Guest,Thank you for sharing your feedback about your stay at the hotel. It's good to hear that the service was satisfactory during your visit. If you have any specific comments or suggestions for improvement, feel free to share them. Your input can help hotels make necessary adjustments to enhance the guest experience. If you have any more questions or need assistance with anything else, please don't hesitate to ask.Sincerely, Hotel Manager

8/10 Good

Jacqulin

Travelled with family
Liked: Cleanliness, room comfort
Not to bad but not 5 star either
Very friendly staff, and quiet hotel. The room was clean but they need a little updates in the bathrooms. Also the carpet in the halls needs to be replaced. Wasn’t too impressed with the very small breakfast but it wasn’t too bad either. We’d stay again for a night if needed.
Stayed 1 night in Jan 2024
Response from Hotel Manager on 27 Jan 2024
Dear Guest,Thank you for sharing your feedback about your stay. It's great to hear that you found the staff friendly and the hotel quiet. I appreciate your observations about the cleanliness and the need for updates in the bathrooms, as well as the condition of the hallway carpets. Your comments can be valuable for the hotel management to consider when making improvements.While the breakfast may not have been exceptional, it's good to know that it wasn't too bad and that you'd consider staying again if needed.If you have any other questions or need further assistance, please feel free to ask. Your input is appreciated!Sincerely,Hotel Manager

2/10 Terrible

Xiomara

Travelled with family
Disliked: Cleanliness, room comfort
NASTY ROACHES EVERYWHERE SUCCS WE PAID TO NOT EVEN STAY THERE AND NO ONE CARES, A WASTE OF MONEY! SO DONEEE
Stayed 2 nights in Jan 2024
Response from Hotel Manager on 23 Jan 2024
Dear Guest,We are truly sorry to hear about your unpleasant experience with roaches and your dissatisfaction with your stay. This falls significantly short of the standards we strive to maintain, and I apologize for the inconvenience caused. Your feedback is important, and we take it seriously. I assure you that we will investigate and address the issue promptly to prevent a recurrence. Request your understanding and continued patronage.Sincerely, Hotel Manager

2/10 Terrible

Jasmine

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Woke up to roaches on my bed. Communicated (With pictures) this with front desk and they refused to give me refund. Very outdated and old
Stayed 1 night in Jan 2024
Response from Hotel Manager on 23 Jan 2024
Dear Jasmine,At this moment, we have noted your concerns as mentioned for further review and investigation. Please allow us time till we do the necessary verification of your claims. Nevertheless, we will reach out to the appropriate team leader concerning the underlying matter. We hope to be able to foster a quick response that will be satisfactory to you. Sorry for any inconvenience. Sincerely, Hotel Manager

4/10 Poor

Stephanie

Travelled with family, Travelled with family and small children, Business traveller, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
When we first got there it smelled like cigarettes and then once we were checking in the girl from the front desk told us we had to pay a security deposit which was never mentioned when we booked the hotel.Once we payed the deposit we went to our rooms (we booked two rooms btw) one of the rooms smelled like straight up cigarettes so we went downstairs to request a new room and which was changed. Once we were checking out we asked for our security deposit (because it’s supposed to be refundable) they tell us we never payed it and it wouldn’t be possible. We were like why if we payed it and it’s supposed to be refundable they told us we had to wait and come back from 10-2 (mind you we were trying to leave at 8 because we live 5 hours away) and they were just telling us that we never paid. After an hour went by they finally gave us our deposit back and we left. Will never book here again!
Response from Hotel Manager on 24 Jan 2024
Dear Stephanie,We sincerely apologize for the series of issues you encountered during your stay. The inconvenience with the cigarette smell, the undisclosed security deposit, and the delay in refunding your deposit are not reflective of the standard of service we aim to provide. We understand your dissatisfaction, and we will investigate and address these matters promptly to prevent similar situations in the future. We appreciate your understanding and regret that we fell short of meeting your expectations.Sincerely, Hotel Manager

10/10 Excellent

Salvador

Stayed 1 night in Jan 2024
Response from Hotel Manager on 22 Jan 2024
Dear Guest,Thank you so much for your perfect rating! Providing excellent service and a memorable experience is our top priority, and it's great to know that we met your expectations. We look forward to welcoming you back for another exceptional stay in the future. Sincerely, Hotel Manager

6/10 Okay

Alma

Stayed 1 night in Jan 2024
Response from Hotel Manager. on 9 Jan 2024
Dear Alma,Thank you for your valuable time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 6 to 10, please be sure to let us know. We appreciate your business. Sincerely, Hotel Manager

6/10 Okay

Autumn

Disliked: Cleanliness, room comfort
Stayed 2 nights in Dec 2023
Response from Hotel Manager. on 9 Jan 2024
Dear Autumn,Thanks for staying with us and giving us an 6-star rating. We appreciate your ratings and would like to invite you to write more about how we can improve our services, which could earn us a 10-star review. It will make a big difference for us. It will be highly appreciated. Hope you will visit us again soon.Sincerely, Hotel Manager

4/10 Poor

Denelle

Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hotel Manager. on 2 Jan 2024
Dear Denelle,It is disappointing to see that your stay was not satisfactory at our hotel. It would have been better if you could have specifically mentioned the key areas that bothered you so that we would have focussed on improving that. Anyway, your feedback is important to us and you can contact us any time to inform your concerns. Guest feedback is important to us for improvement. Looking forward to seeing you again. Sincerely, Hotel Manager

4/10 Poor

Lori

Travelled with family
Disliked: Cleanliness
Really run down
I have stayed at the hotel several times over the last 10 years. However, I had not been there in several years and I have to say, it has really gone down hill. The carpets in the 2nd and 3rd floor hallways look as though there was some acid spilled on them. The bathtub in our room would not stop running and the tub itself was very yellow stained. You could see they had put some tyoe of coating on the tub to update it, but that had also peeled off. One of the dresser was in terrible shape. Broken drawers and splintered wood. The AC worked ok, but it was very damp in the room. That is a typical trait in Houston humidity with rundown hotels. The carpet had not been vacuumed very well. There was plenty of dirt and other debris (hair) where the carpet meets the bed frame. The only thing I can say that was acceptable, was the coffee and the lovely lady tending to the common breakfast area. She greeted me with a smile and was very quick to help clean the spill from my coffee when the lid accidently came off. This hotel used to be one of the best in the area. Not anymore. Next time I'm staying in the area to visit my kids, I'll spend the extra money to be on the south side of 290 by the restaurants.
Stayed 2 nights in Dec 2023
Response from Hotel Manager on 28 Dec 2023
Dear Guest,We are truly sorry to hear about your recent experience at our hotel. Please accept our sincere apologies, this is indeed very unfortunate. We fully understand your disappointment and frustration due to the multiple issues you have mentioned. We will verify the reality and take action against the concerned after investigations and steps to prevent such happenings in the future. We would like to inform you that this is not a regular feature of our hospitality and we will properly check your comments with the team and implement appropriate solutions to please our guests. We hope you will understand and consider us again in the future as we would love the chance to change your impression of our property.Sincerely, Hotel Manager

4/10 Poor

paul

Travelled with family
Disliked: Room comfort
Better staying somewhere else.
Room smelled. Property dirty. Carpets stained and in need of replacement. Shower had stains. Window leaked in the rain. Breakfast was less than we expected. The people are trying but they really need to close and renovate. Hallways smelled of incense with a stale weed undertone. Beds were comfortable.
Stayed 3 nights in Dec 2023
Response from Hotel Manager on 28 Dec 2023
Dear Guest,We are sorry to learn about all the inconvenience you had to endure. Our sincere apologies. We care about your experience and we realize no words can change your feelings of disappointment or the inconveniences you experienced. We have taken serious note of your observations. The entire points will be investigated to take appropriate action. You will have a nice stay next time. Request your understanding. Sincerely, Hotel Manager

6/10 Okay

Maria

Stayed 3 nights in Dec 2023
Response from Hotel Manager on 28 Dec 2023
Dear Maria,Thanks so much for your very kind feedback. I sincerely appreciate your 3 rating, and I am pleased you had a nice experience with us. Hope you will stay with us again soon. We will be here for you whenever you need us again.Sincerely, Hotel Manager

10/10 Excellent

Tyasia

Stayed 2 nights in Dec 2023
Response from Hotel Manager. on 9 Jan 2024
Dear Tyasia,Thank you so much for the five-star rating! We are so pleased to hear that you had a great experience at our hotel and that you enjoyed the facilities and amenities we have to offer. It’s always our goal to make sure that our guests have a positive and memorable experience, so we are thrilled that you had such a positive one. We hope to see you again soon! Sincerely, Hotel Manager

2/10 Terrible

Virginia

Stayed 1 night in Dec 2023
Response from Hotel Manager on 18 Dec 2023
Dear Virginia,It is disappointing to see that your stay was not satisfactory at our hotel. It would have been better if you could have specifically mentioned the key areas that bothered you so that we would have focussed on improving that. Anyway, your feedback is important to us and you can contact us any time to inform your concerns. Guest feedback is important to us for improvement. Looking forward to seeing you again. Sincerely, Hotel Manager

10/10 Excellent

Jamecia

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Hotel Manager on 12 Dec 2023
Dear Jamecia,Thank you so much for your perfect rating! Providing excellent service and a memorable experience is our top priority, and it's great to know that we met your expectations. We look forward to welcoming you back for another exceptional stay in the future. Sincerely, Hotel Manager

6/10 Okay

Kenneth, Lorena

Travelled with partner
Property lacking a bit at this facility. My main concern was the side entry. While the doors had card readers, they did not work and as a result they were not secured at night and the front desk was not manned for long periods of time, a situation that would allow a bad actor to enter the facility unnoticed. Staff were friendly and helpful but the problem was the Property itself. Its had a very dated feal and has an old moldy odor. Our room did have a few roaches and there were some questionable stains on the wall by the bed, but the bedding was clean and the beds were comfortable. During the night you could her kids running and screamingin the hall but they eventuality settled down and I was able to finally doze off sometime after midnight. Some folks passing thru the parking lot on foot looked a bit shady, but they were just passing by. Truth is they do have reasonable rates and for the money its ok. You get what you pay for, and they do make a purity good breakfast. Probably won't be back but for a one night stay for 50 bucks or so, yeah why not.
Stayed 2 nights in Dec 2023
Response from Hotel Manager on 11 Dec 2023
Dear Kenneth,Thank you for the stay and for sending this detailed feedback. I am extremely sorry to hear that we did not meet your expectations. My apologies for all the inconvenience. Your observations are very important to us. We will check each point you mention and take appropriate steps to improve the problem areas detected during your stay and will ensure that they don't reoccur. Despite your disappointment, we hope you will consider giving us another opportunity.Sincerely, Hotel Manager