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Reviews of Country Inn & Suites by Radisson, Katy (Houston West), TX

3 out of 5
Country Inn & Suites by Radisson, Katy (Houston West), TX
25218 Market Place Dr, Katy, TX

Reviews

8.6

Excellent

Rating 10 - Excellent. 533 out of 1000 reviews" "
Rating 8 - Good. 264 out of 1000 reviews" "
Rating 6 - Okay. 114 out of 1000 reviews" "
Rating 4 - Poor. 50 out of 1000 reviews" "
Rating 2 - Terrible. 39 out of 1000 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

4/10 Poor

Dr Derick

Travelled with family, Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Front seat very rude with bad attitude.
Stayed 2 nights in May 2024

2/10 Terrible

Shannon

Travelled with family
Disliked: Amenities, property conditions & facilities
It was okay
Stayed 3 nights in Apr 2024

2/10 Terrible

Shannon

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rude staff and management
Stayed 2 nights in May 2024

10/10 Excellent

Karine

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was nice and the staff too. Great included breakfast
Stayed 1 night in Apr 2024

10/10 Excellent

Gloria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very lovely place. The staff was very friendly and professional. The areas around there was nice also.
Stayed 4 nights in Apr 2024

10/10 Excellent

Carlos

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the property close to the mall and check in was super fast
Stayed 2 nights in Apr 2024

10/10 Excellent

Latifat

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very walkable area

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

4/10 Poor

Graciela

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Room dirty, gross carpet and shower tub. such of poor breakfast
Stayed 1 night in Apr 2024

10/10 Excellent

Megan Xuan-Thu Nguyen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from GM on 9 Apr 2024
Thank you for sharing your recent experience at Country Inn & Suites by Radisson, Katy (Houston West), TX - KATX. We sincerely appreciate your feedback and are happy to hear you had a great experience with us! We hope to continue to provide great experiences for you.

6/10 Okay

Timothy

Travelled with family and small children
s cracked, tub slow drain, curtain ripped, floor sticky.
Stayed 5 nights in Mar 2024
Response from GM on 18 Mar 2024
Thank you for sharing your recent experience at Country Inn & Suites by Radisson, Katy (Houston West), TX - KATX. We sincerely appreciate your feedback and are happy to hear you had a great experience with us! We hope to continue to provide great experiences for you.

8/10 Good

Bobby

Travelled with family, Business traveller
Liked: Staff & service
Bed sheets were dirty stains on the carpet
Stayed 2 nights in Mar 2024
Response from GM on 18 Mar 2024
Thank you for sharing your recent experience at Country Inn & Suites by Radisson, Katy (Houston West), TX - KATX. We sincerely appreciate your feedback and are happy to hear you had a great experience with us! We hope to continue to provide great experiences for you.

6/10 Okay

Dan

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Older Hotel needs inside facelift. Elevators dirty. Noticeable lack of upkeep and maintenance
Stayed 1 night in Mar 2024
Response from GM on 18 Mar 2024
Thank you for sharing your recent experience at Country Inn & Suites by Radisson, Katy (Houston West), TX - KATX. We sincerely appreciate your feedback and are happy to hear you had a great experience with us! We hope to continue to provide great experiences for you.

6/10 Okay

Bridget

Travelled with family
Disliked: Property conditions & facilities
The room was pretty dirty, mold in the bathroom and stains and dirt on the carpets
Stayed 3 nights in Feb 2024
Response from GM on 18 Mar 2024
Thank you for sharing your recent experience at Country Inn & Suites by Radisson, Katy (Houston West), TX - KATX. We sincerely appreciate your feedback and are happy to hear you had a great experience with us! We hope to continue to provide great experiences for you.

10/10 Excellent

Allen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stay
Clean, comfortable. Close to highway. Sometimes didn't notice any highway noise. Other times, we could hear the traffic noise. Great staff. Good breakfast. Will use as the standard for staying in the area.
Stayed 4 nights in Feb 2024
Response from GM on 18 Mar 2024
Thank you for sharing your recent experience at Country Inn & Suites by Radisson, Katy (Houston West), TX - KATX. We sincerely appreciate your feedback and are happy to hear you had a great experience with us! We hope to continue to provide great experiences for you.

6/10 Okay

Darcy, Corpus Christi

Travelled with family
Disliked: Amenities
Our room had a broken lamp shade and the desk chair was very worn. There was also a musty smell in the air, but overall the accommodations weren't horrible for the price. We only stayed one night. It was nice that there was plenty of shops and restaurants nearby.
Stayed 1 night in Feb 2024
Response from GM on 18 Mar 2024
Thank you for sharing your recent experience at Country Inn & Suites by Radisson, Katy (Houston West), TX - KATX. We sincerely appreciate your feedback and are happy to hear you had a great experience with us! We hope to continue to provide great experiences for you.

10/10 Excellent

Emily

Stayed 1 night in Feb 2024
Response from GM on 9 Apr 2024
Thank you for sharing your recent experience at Country Inn & Suites by Radisson, Katy (Houston West), TX - KATX. We sincerely appreciate your feedback and are happy to hear you had a great experience with us! We hope to continue to provide great experiences for you.

8/10 Good

Pamela

Liked: Amenities, property conditions & facilities
Very nice
Stayed 1 night in Feb 2024
Response from GM on 18 Mar 2024
Thank you for sharing your recent experience at Country Inn & Suites by Radisson, Katy (Houston West), TX - KATX. We sincerely appreciate your feedback and are happy to hear you had a great experience with us! We hope to continue to provide great experiences for you.

8/10 Good

Kasey

Stayed 3 nights in Feb 2024
Response from GM on 9 Apr 2024
Thank you for sharing your recent experience at Country Inn & Suites by Radisson, Katy (Houston West), TX - KATX. We sincerely appreciate your feedback and are happy to hear you had a great experience with us! We hope to continue to provide great experiences for you.

8/10 Good

Zoe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from GM on 18 Mar 2024
Thank you for sharing your recent experience at Country Inn & Suites by Radisson, Katy (Houston West), TX - KATX. We sincerely appreciate your feedback and are happy to hear you had a great experience with us! We hope to continue to provide great experiences for you.

6/10 Okay

Verified traveller

Liked: Room comfort
Stayed 1 night in Jan 2024
Response from GM on 18 Mar 2024
Thank you for sharing your recent experience at Country Inn & Suites by Radisson, Katy (Houston West), TX - KATX. We sincerely appreciate your feedback and are happy to hear you had a great experience with us! We hope to continue to provide great experiences for you.

8/10 Good

Fabio

Liked: Property conditions & facilities
Stayed 2 nights in Jan 2024

6/10 Okay

Latonya

Stayed 3 nights in Jan 2024

10/10 Excellent

Billy

Stayed 1 night in Jan 2024

6/10 Okay

Andreina

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Taiwo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from GM on 9 Jan 2024
Thank you for sharing your recent experience at Country Inn & Suites by Radisson, Katy (Houston West), TX - KATX. We sincerely appreciate your feedback and are happy to hear you had a great experience with us! We hope to continue to provide great experiences for you.

10/10 Excellent

Babatunde

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from GM on 9 Jan 2024
Thank you for sharing your recent experience at Country Inn & Suites by Radisson, Katy (Houston West), TX - KATX. We sincerely appreciate your feedback and are happy to hear you had a great experience with us! We hope to continue to provide great experiences for you.

8/10 Good

Betty

Liked: Cleanliness, staff & service, property conditions & facilities
One night stay is good
Stayed 2 nights in Dec 2023
Response from GM on 9 Jan 2024
Thank you for sharing your recent experience at Country Inn & Suites by Radisson, Katy (Houston West), TX - KATX. We sincerely appreciate your feedback and are happy to hear you had a great experience with us! We hope to continue to provide great experiences for you.

6/10 Okay

Kevin

Stayed 1 night in Dec 2023
Response from GM on 2 Jan 2024
Thank you for sharing your recent experience at Country Inn & Suites by Radisson, Katy (Houston West), TX - KATX. We sincerely appreciate your feedback and are happy to hear you had a great experience with us! We hope to continue to provide great experiences for you.

10/10 Excellent

Gustavo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It would be a good idea to clean often the shower drain as overflowed during our stay.
Stayed 2 nights in Dec 2023
Response from GM on 2 Jan 2024
Thank you for sharing your recent experience at Country Inn & Suites by Radisson, Katy (Houston West), TX - KATX. We sincerely appreciate your feedback and are happy to hear you had a great experience with us! We hope to continue to provide great experiences for you.

6/10 Okay

Shirley

Liked: Cleanliness
Needs Updating
Hotel in need of updates.
Stayed 1 night in Dec 2023
Response from GM on 2 Jan 2024
On behalf of our entire staff at Country Inn & Suites by Radisson, Katy (Houston West), TX - KATX we apologize for the concerns you shared about your experience at this hotel. I have addressed the issues with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.

10/10 Excellent

DAWN

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value and comfortable
Stayed just one night. Room was great, nice, clean, and comfortable.
Stayed 1 night in Dec 2023
Response from GM on 2 Jan 2024
Thank you for sharing your recent experience at Country Inn & Suites by Radisson, Katy (Houston West), TX - KATX. We sincerely appreciate your feedback and are happy to hear you had a great experience with us! We hope to continue to provide great experiences for you.

6/10 Okay

Sarah

Business traveller
Stayed 1 night in Dec 2023
Response from GM on 2 Jan 2024
On behalf of our entire staff at Country Inn & Suites by Radisson, Katy (Houston West), TX - KATX we apologize for the concerns you shared about your experience at this hotel. I have addressed the issues with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Nice
Very good experience, very clean, and friendly staff
Stayed 2 nights in Dec 2023
Response from GM on 2 Jan 2024
Thank you for sharing your recent experience at Country Inn & Suites by Radisson, Katy (Houston West), TX - KATX. We sincerely appreciate your feedback and are happy to hear you had a great experience with us! We hope to continue to provide great experiences for you.

10/10 Excellent

Laura

Stayed 1 night in Dec 2023
Response from GM on 2 Jan 2024
Thank you for sharing your recent experience at Country Inn & Suites by Radisson, Katy (Houston West), TX - KATX. We sincerely appreciate your feedback and are happy to hear you had a great experience with us! We hope to continue to provide great experiences for you.

10/10 Excellent

Tynetta

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reserved room for family members. Staff was friendly and helpful. Breakfast options were good.
Stayed 2 nights in Nov 2023
Response from GM on 2 Jan 2024
Thank you for sharing your recent experience at Country Inn & Suites by Radisson, Katy (Houston West), TX - KATX. We sincerely appreciate your feedback and are happy to hear you had a great experience with us! We hope to continue to provide great experiences for you.

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Dissappointing
1. TV remote did not turn the TV on or off. Tried changing it out 3 times and never did get one that worked. I was told that they were full and didn't have time to deal with it. 2. Vinyl was peeling off the desk chair; certainly did not want to sit in it. 3. Young man at check-in was dressed more like he belonged in the maintenance section. Spent too much time on his phone with ear buds in. 4. BUT, the mattress was comfortable.
Stayed 2 nights in Nov 2023
Response from GM on 2 Jan 2024
On behalf of our entire staff at Country Inn & Suites by Radisson, Katy (Houston West), TX - KATX we apologize for the concerns you shared about your experience at this hotel. I have addressed the issues with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.

8/10 Good

Karla D

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Stayed 1 night in Nov 2023
Response from GM on 2 Jan 2024
Thank you for sharing your recent experience at Country Inn & Suites by Radisson, Katy (Houston West), TX - KATX. We sincerely appreciate your feedback and are happy to hear you had a great experience with us! We hope to continue to provide great experiences for you.

6/10 Okay

William

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
When we got to our room there was no soap of any kind so we had to track some down. Just an unnecessary aggravation after a long day on the road. The breakfast was not up to the standards of the Country Inn and Suites that I’ve stayed at. On a positive note, the beds were very comfortable.
Stayed 2 nights in Nov 2023
Response from GM on 18 Nov 2023
On behalf of our entire staff at Country Inn & Suites by Radisson, Katy (Houston West), TX - KATX we apologize for the concerns you shared about your experience at this hotel. I have addressed the issues with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.

6/10 Okay

Mike

Liked: Staff & service
Disliked: Cleanliness
Stayed 2 nights in Nov 2023
Response from GM on 18 Nov 2023
Thank you for sharing your recent experience at Country Inn & Suites by Radisson, Katy (Houston West), TX - KATX. We sincerely appreciate your feedback and are happy to hear you had a great experience with us! We hope to continue to provide great experiences for you.

8/10 Good

Monica

Liked: Room comfort
Stayed 1 night in Nov 2023
Response from GM on 18 Nov 2023
Thank you for sharing your recent experience at Country Inn & Suites by Radisson, Katy (Houston West), TX - KATX. We sincerely appreciate your feedback and are happy to hear you had a great experience with us! We hope to continue to provide great experiences for you.

4/10 Poor

Daniel

Travelled with family
Disliked: Staff & service, property conditions & facilities
Desk chair decomposing. Incomplete coffee supplies. Toilet paper holder loose, roll would fall off when used.
Stayed 2 nights in Nov 2023
Response from GM on 18 Nov 2023
On behalf of our entire staff at Country Inn & Suites by Radisson, Katy (Houston West), TX - KATX we apologize for the concerns you shared about your experience at this hotel. I have addressed the issues with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.

6/10 Okay

Marshall

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
The curtains in room were torn off to where they couldn’t be shut all the way. My room was facing the front of hotel where there are a lot of lights. The pillows were all super flat as well. Woke up with neck pain
Stayed 1 night in Nov 2023
Response from GM on 18 Nov 2023
On behalf of our entire staff at Country Inn & Suites by Radisson, Katy (Houston West), TX - KATX we apologize for the concerns you shared about your experience at this hotel. I have addressed the issues with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.

10/10 Excellent

Pamela, Oxnard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was good!
Stayed 2 nights in Nov 2023
Response from GM on 18 Nov 2023
Thank you for sharing your recent experience at Country Inn & Suites by Radisson, Katy (Houston West), TX - KATX. We sincerely appreciate your feedback and are happy to hear you had a great experience with us! We hope to continue to provide great experiences for you.

8/10 Good

shawn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice inside needs work outside
The hotel is very nice There are people that seem to live in the parking lot in there cars . Kinda brings the place down
Stayed 1 night in Nov 2023
Response from GM on 2 Nov 2023
Thank you for sharing your recent experience at Country Inn & Suites by Radisson, Katy (Houston West), TX - KATX. We sincerely appreciate your feedback and are happy to hear you had a great experience with us! We hope to continue to provide great experiences for you.

8/10 Good

Angela

Liked: Room comfort
It was ok
Average hotel stay. Mattress was comfortable.There were some items that needed replacing/repairing in different partd of the hotel. Appreciated the mini refrig and microwave. Towels were very thin to be at a hotel. AC worked well. Pool is very small. Close to stores, mall, restaurants, and water park.
Stayed 3 nights in Oct 2023
Response from GM on 2 Nov 2023
Thank you for sharing your recent experience at Country Inn & Suites by Radisson, Katy (Houston West), TX - KATX. We sincerely appreciate your feedback and are happy to hear you had a great experience with us! We hope to continue to provide great experiences for you.

10/10 Excellent

Annette

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay, complimentary breakfast was hot and not pre packaged. Room was nice and cold. Will stay here again.
Stayed 1 night in Oct 2023
Response from GM on 2 Nov 2023
Thank you for sharing your recent experience at Country Inn & Suites by Radisson, Katy (Houston West), TX - KATX. We sincerely appreciate your feedback and are happy to hear you had a great experience with us! We hope to continue to provide great experiences for you.

10/10 Excellent

Carla

Travelled with family
Staff was courteous and location was great.
Stayed 1 night in Oct 2023
Response from GM on 2 Nov 2023
Thank you for sharing your recent experience at Country Inn & Suites by Radisson, Katy (Houston West), TX - KATX. We sincerely appreciate your feedback and are happy to hear you had a great experience with us! We hope to continue to provide great experiences for you.

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from GM on 28 Sept 2023
Thank you for sharing your recent experience at Country Inn & Suites by Radisson, Katy (Houston West), TX - KATX. We sincerely appreciate your feedback and are happy to hear you had a great experience with us! We hope to continue to provide great experiences for you.

10/10 Excellent

Sara

Stayed 1 night in Sep 2023
Response from GM on 2 Nov 2023
Thank you for sharing your recent experience at Country Inn & Suites by Radisson, Katy (Houston West), TX - KATX. We sincerely appreciate your feedback and are happy to hear you had a great experience with us! We hope to continue to provide great experiences for you.