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Reviews of Comfort Suites La Porte

2.5 out of 5
Comfort Suites La Porte
902 S 8th St, La Porte, TX

Reviews

8.6

Excellent

Rating 10 - Excellent. 278 out of 505 reviews" "
Rating 8 - Good. 131 out of 505 reviews" "
Rating 6 - Okay. 54 out of 505 reviews" "
Rating 4 - Poor. 25 out of 505 reviews" "
Rating 2 - Terrible. 17 out of 505 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Allan

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Bathtub cracked. Not enough toilet paper. Less than a roll then had to get dressed again and go downstairs to ask for another roll for a one week stay. Bought some at the grocery store.
Stayed 5 nights in May 2024
Response from Ami Lord-Atkins GM on 20 May 2024
I do apologize for the inconvenience this may have caused you. At all times the front desk is stocked with toilet paper and many other complimentary items whenever a guest runs out, forgets or may not have brought them with them. I am sorry that you were not made aware of that during your stay. Also, thank you for bringing the crack in the tub to our knowledge so that we can get our maintenance to properly fix this issue. We do hope that one day we can make your stay better.

8/10 Good

David

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Mitchell

Stayed 3 nights in Apr 2024
Response from Ami Atkins-General Manager on 20 May 2024
Thank you!

8/10 Good

Greg

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property had been closed for two weeks due to a storm. We were the only guests in house. The facility was sparkling clean, and the staff were great. The only downside was that because they only reopened 2 hours before we arrived, the pool did not have time to reheat, there was no fruit, milk or yogurt for the breakfast bar and both the internet and the elevator were still out and needing to be reset. None of this really impacted our stay though. We would gladly stay there again. The price was reasonable for what we got, and the staff were accommodating. And they have bowls full of the most amazing key-lime candy mints :)
Stayed 2 nights in Apr 2024

6/10 Okay

Efrain

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Stay was good, room was not that clean.
Stayed 2 nights in Mar 2024

8/10 Good

Rosamarie

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Michelle

Travelled with family and small children
Liked: Amenities
Clean and great service
Stayed 2 nights in Mar 2024
Response from Front Desk Staff Comfort Suites La Porte on 5 Mar 2024
Thank you so much for your nice review.

10/10 Excellent

Olumide A

Stayed 3 nights in Feb 2024

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience
Stayed 1 night in Feb 2024
Response from Front Desk Staff Comfort Suites La Porte on 22 Feb 2024
Thank you for your review. We look forward to seeing you again. Give us a call and we will get your future reservations taken care of.

8/10 Good

Mary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet, Comfortable Hotel. Friendly Staff
My family had a very relaxing stay at this hotel. We were only there for one night, but there was plenty of room for each of the children to have a place to sleep comfortably. Thanks to the ample pillows on the bed, I was even able to get comfortable at 9 months pregnant. The hotel is older, but it is very tidy and clean. The staff was kind, and even though we were in the breakfast area a little late we were not made to feel rushed. The attendant even asked if we were going to get anything else before beginning to put the food away! We've stayed here several times over the years, mostly for 1- 2 night stays, and it has always been enjoyable. Our only hiccups this time were that the toilet stopped up, and the plunger kept coming off of the handle. Also, there was no rod on one of the toilet paper dispensers. So the roll kept falling off. Other than that, the stay was pleasant.
Stayed 1 night in Feb 2024
Response from Front Desk Staff Comfort Suites La Porte on 12 Feb 2024
Thank you for staying with us. We will look into those items you mentioned and get them taken care of for your next stay.

6/10 Okay

Christy

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The water pressure was really low and no hot water
Stayed 1 night in Jan 2024
Response from Thomas Harris General Manager Comfort Suites on 19 Jan 2024
We were in a city-wide freeze warning, and we had some busted pipes. Unfortunately, this could not be prevented.

10/10 Excellent

Charlotte

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Front Desk Staff Comfort Suites La Porte on 12 Feb 2024
Thank you so much for staying with us and leaving a review.

10/10 Excellent

Brenda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nye
Clean , rooms exactly as described. Safe area as it’s more industrial than other locations. Staff was super nice and accommodating.
Stayed 3 nights in Dec 2023
Response from Thomas Harris General Manager Comfort Suites on 19 Jan 2024
Thank you for your kind review.

10/10 Excellent

Pavel

Stayed 1 night in Dec 2023
Response from Front Desk Staff Comfort Suites La Porte on 2 Jan 2024
Thank you so much for staying with us. We look forward to seeing you again!

10/10 Excellent

Rosa Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service is great
Stayed 1 night in Dec 2023
Response from Front Desk Staff Comfort Suites La Porte on 2 Jan 2024
Thank you for staying with us. We look forward to seeing you again!

10/10 Excellent

Christopher

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was there for work, and the hotel was with in rock throwing distance from my work site.
Stayed 1 night in Nov 2023
Response from Thomas Harris General Manager Comfort Suites on 29 Nov 2023
Thank you for your 5 out of 5 rating. Next time you are here for work let us know and we can work out company rates.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 2 nights in Nov 2023
Response from Thomas Harris General Manager Comfort Suites on 29 Nov 2023
Thank you for the kind review. We look forward to your next stay with us.

10/10 Excellent

Kaitlyn

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Thomas Harris General Manager Comfort Suites on 29 Nov 2023
Thank you for the 5 out of 5 rating. We appreciate your business and we look forward to your next stay.

8/10 Good

Jaime

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Quiet and restful
Over all the hotel and stay was very nice with friendly personel Only negative issue was that i didn't get clean towels for two days and had to carry the bundle of dirty towels to the front desk and exchange for clean ones
Stayed 1 night in Nov 2023
Response from General Manager Grandon Thomas Harris III on 23 Nov 2023
Thank you so much for staying with us. I apologize for the towels not being changed out at all during your stay. A lot of time guests will leave their do no disturb sign out without realizing the housekeeping staff will not enter your room at all with that sign up. When you come back and stay again, I will personally deliver the fresh towels to your room.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Tommy Harris General Manager Comfort Suites on 20 Nov 2023
Thank you so much for the kind review. We appreciate your business.

6/10 Okay

Joshua

Business traveller
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Nice hotel, just needs some work.
Could never get a nice hot shower. Always, just barely hot. Cosmetics around the hotel needed to be addressed. Seam from sheetrock to elevator was done poorly. An area that mostly everyone would come past. Couch had what looked to be a cigarette burn on it when I checked. Reported it asap so I didn't get dinged for it.
Stayed 4 nights in Oct 2023
Response from Comfort Suites La Porte on 31 Oct 2023
Thank you for your review.

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from General Manager Thomas Harris on 25 Oct 2023
Thank you kindly for the 10 out of 10 review. We look forward to you staying with us again.

10/10 Excellent

Alberico

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from General Manager Grandon Harris on 17 Oct 2023
Thank you so much for leaving us such a great review! We share all feedback with the staff.

10/10 Excellent

Josh

Stayed 3 nights in Sep 2023
Response from General Manager Grandon Harris on 17 Oct 2023
Thank you so much for leaving us such a great review! We share all feedback with the staff.

10/10 Excellent

Nereida

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from General Manager Grandon Harris on 17 Oct 2023
Thank you so much for leaving us such a great review! We share all feedback with the staff.

8/10 Good

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Sep 2023
Response from General Manager Grandon Harris on 17 Oct 2023
Thank you so much for leaving us such a great review! We share all feedback with the staff.

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2023
Response from General Manager Grandon Harris on 17 Oct 2023
Thank you so much for leaving us such a great review! We share all feedback with the staff.

10/10 Excellent

Manuelita

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Fair
Hotel personnel was good. Free bkfast ok. May need a different preparer. Room was fair, toilet tank would not fill back up automatically, I had to remove cover to manually operate. Room 220. The swimming pool was VERY CLOUDY..YUK. But it was quiet
Stayed 2 nights in Aug 2023
Response from General Manager Grandon Harris on 17 Oct 2023
Thank you so much for leaving us such a great review! We share all feedback with the staff. Thanks to your review we have revised our pool maintenance schedule. Cloudy days are far behind now.

10/10 Excellent

Wendolyne

Travelled with family
Is perfect
Stayed 2 nights in Aug 2023
Response from General Manager Comfort Suites La Porte on 17 Oct 2023
Thank you so much for leaving us such a great review! We share all feedback with the staff.

10/10 Excellent

jeff

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 2 nights in Aug 2023

10/10 Excellent

Srijith

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Aug 2023

6/10 Okay

Tamela

Disliked: Cleanliness
Stayed 4 nights in Jul 2023

10/10 Excellent

Iran

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice remodel, breakfast was nice. Overall nice changes and comfortable yet affordable.
Stayed 2 nights in Jul 2023

10/10 Excellent

Erika

Stayed 3 nights in Jul 2023

8/10 Good

Ashlen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023

10/10 Excellent

Audrey

Stayed 1 night in Jun 2023

8/10 Good

Gerald

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
cleaner missed tow days of 4 night stay. needed tech man for tv and phone. all inall very good stay
Stayed 4 nights in Jun 2023

8/10 Good

Christal

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Just a quick overnight stay. Room floors could have been cleaner and bed was very firm. Otherwise it was a nice hotel. Really good breakfast and good service.
Stayed 1 night in Jun 2023

4/10 Poor

John

Travelled with family and small children
Disliked: Staff & service
No breakfast was available, when asked for something to eat the elderly woman was very rude and refused to make anything for the buffet, even thou it was still in the available time for breakfast. Was not given towels or a blanket or toilet paper when asked for some.
Stayed 2 nights in Jun 2023

8/10 Good

Edith M.

Travelled with family
Liked: Cleanliness, staff & service
Nice property, awesome breakfast. Rooms are spacious and well equipped. Sleeping difficult due to noisy neighbors and lots of kids running halls. A/C unit was noisy and shut off and on all night - no way to set fan on so it would block noises. TV went out morn of 3rd day. Was near 7 pm (and second request) to get it checked. Offered a room change, but was too late and we were too tired to mess with moving to another room. Left next am.
Stayed 3 nights in Jun 2023

8/10 Good

Damodhar

Liked: Cleanliness
Breakfast didn't have a variety of items.
Stayed 1 night in Jun 2023

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

Isabel

Stayed 1 night in Jun 2023

10/10 Excellent

Barbra

Liked: Cleanliness, staff & service, property conditions & facilities
These are the nicest people I have ever encountered at a hotel in 53 years. I'm so impressed.
Stayed 1 night in Jun 2023

10/10 Excellent

Bryant

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
as is
Stayed 3 nights in May 2023

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy trip to Texas
I booked our rooms on hotel.com and saw their pictures and prices. When we arrived it was better then the pictures. It was very clean and organized and the clerks were very friendly. We had a great stay and will be back. The clerks are very honest. When I checked in I left my credit card on the counter. The clerk called our room and told me I had left it laying on the counter. He was a very professional and honest employee which is hard to find now a days.
Stayed 3 nights in May 2023

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Stayed 2 nights in May 2023

8/10 Good

Vincent Tyrone

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This property was close to the freeway, but far enough from the freeway did not hear any of his noise.
Stayed 4 nights in May 2023

10/10 Excellent

Sue

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023

10/10 Excellent

Betsy

Liked: Cleanliness, staff & service, property conditions & facilities
It’s confortable hotel. Closing to the beach and good breakfast .
Stayed 2 nights in May 2023