Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave | Desk, laptop workspace, blackout curtains, soundproofing
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Reviews of Best Western Houston Bush IAH Intercontinental Airport Inn

2.5 out of 5
Best Western Houston Bush IAH Intercontinental Airport Inn
McKay Drive , 18032, 18032, Humble, TX

Reviews

8.6

Excellent

Rating 10 - Excellent. 177 out of 316 reviews" "
Rating 8 - Good. 85 out of 316 reviews" "
Rating 6 - Okay. 32 out of 316 reviews" "
Rating 4 - Poor. 7 out of 316 reviews" "
Rating 2 - Terrible. 15 out of 316 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Quennie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, breakfast and airport shuttle service included.
Stayed 1 night in May 2024
Response from yp on 10 May 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,General ManagerBest Western Houston Bush Intercontinental Airport Inn

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Good option for a flight layover. Close to airport. Several fast food and convenience stores nearby. Check-in easy, staff friendly, breakfast free.
Stayed 1 night in Apr 2024
Response from yp on 9 May 2024
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,General ManagerBest Western Houston Bush Intercontinental Airport Inn

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Overall great
Stayed 1 night in Apr 2024

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in May 2024

2/10 Terrible

Ashley

Stayed 3 nights in Apr 2024

10/10 Excellent

Datti, SIMI VALLEY

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Price is right
Stayed 1 night in May 2024
Response from yp on 2 May 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,General ManagerBest Western Houston Bush Intercontinental Airport Inn

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Very helpful and nice
Stayed 1 night in Apr 2024
Response from yp on 1 May 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,General ManagerBest Western Houston Bush Intercontinental Airport Inn

8/10 Good

Chervon

Liked: Cleanliness, staff & service, property conditions & facilities
It smelled clean everwhere we went except the conference room which smelled wet. Ac unit was a lottle noisey but overall nice hotel. Waffle house is right next door
Stayed 1 night in Apr 2024
Response from yp on 1 May 2024
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,General ManagerBest Western Houston Bush Intercontinental Airport Inn

10/10 Excellent

Tevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from yp on 1 May 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,General ManagerBest Western Houston Bush Intercontinental Airport Inn

10/10 Excellent

albina

Liked: Cleanliness, amenities, property conditions & facilities
Loved the hotel
Stayed 1 night in Apr 2024
Response from yp on 28 Apr 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,General ManagerBest Western Houston Bush Intercontinental Airport Inn

10/10 Excellent

Benjamin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was very clean. The staff was extremely kind and helpful.
Stayed 1 night in Apr 2024
Response from yp on 25 Apr 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,General ManagerBest Western Houston Bush Intercontinental Airport Inn

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient to go to airport.
Stayed 1 night in Apr 2024
Response from yp on 23 Apr 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,General ManagerBest Western Houston Bush Intercontinental Airport Inn

8/10 Good

Matt

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from yp on 23 Apr 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,General ManagerBest Western Houston Bush Intercontinental Airport Inn

10/10 Excellent

ALLAN

Stayed 1 night in Apr 2024
Response from yp on 10 May 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,General ManagerBest Western Houston Bush Intercontinental Airport Inn

8/10 Good

Damian

Stayed 1 night in Apr 2024
Response from yp on 8 May 2024
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,General ManagerBest Western Houston Bush Intercontinental Airport Inn

8/10 Good

Luis

Stayed 1 night in Apr 2024
Response from yp on 6 May 2024
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,General ManagerBest Western Houston Bush Intercontinental Airport Inn

8/10 Good

Anna

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay for a short time. Clean. You need good earplugs and, ideally, noise-cancelling earbuds to have a good night's sleep because of the noises AC or other machinery makes. Luckily, I had noise cancelling earbuds. Without them, I would not have been able to sleep. I would stay again for a short time with my earbuds on me.
Stayed 2 nights in Apr 2024
Response from yp on 18 Apr 2024
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,General ManagerBest Western Houston Bush Intercontinental Airport Inn

10/10 Excellent

Nathan

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good check in experience. We arrived earlier and they were able to get our room ready earlier than check in time
Stayed 1 night in Apr 2024
Response from yp on 15 Apr 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,General ManagerBest Western Houston Bush Intercontinental Airport Inn

10/10 Excellent

Mary, Litchfield

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff member at checkin was extremely friendly and provided great service!
Stayed 1 night in Apr 2024
Response from yp on 15 Apr 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,General ManagerBest Western Houston Bush Intercontinental Airport Inn

10/10 Excellent

Christine, Ocean View

Stayed 1 night in Apr 2024
Response from yp on 1 May 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,General ManagerBest Western Houston Bush Intercontinental Airport Inn

6/10 Okay

liz

Travelled with family, Travelled with family and small children
Liked: Staff & service
There was a used pad in the bathroom. Empty shampoo bottle. It’s ok but wouldn’t stay here again.
Stayed 1 night in Apr 2024
Response from yp on 9 Apr 2024
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,General ManagerBest Western Houston Bush Intercontinental Airport Inn

10/10 Excellent

Maxwell

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Met with what we needed and expected
Stayed 1 night in Apr 2024
Response from yp on 9 Apr 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,General ManagerBest Western Houston Bush Intercontinental Airport Inn

8/10 Good

Ken

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to airport but hard to find. It’s next to a gentlemen club. Clean and newly renovated. The bed was very comfortable. Great for overnight stay to catch the plane.
Stayed 1 night in Apr 2024
Response from yp on 8 Apr 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,General ManagerBest Western Houston Bush Intercontinental Airport Inn

8/10 Good

GARRY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were great shuttle service awesome, clean, but a smell coming from the A/C was just a bit strong for my liking, but I would stay again
Stayed 1 night in Mar 2024
Response from yp on 8 Apr 2024
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,General ManagerBest Western Houston Bush Intercontinental Airport Inn

8/10 Good

Hugh, Beausejour

Liked: Cleanliness, staff & service, property conditions & facilities
Nice room. Friendly staff. Breakfast though was quite poor.
Stayed 1 night in Apr 2024
Response from yp on 8 Apr 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,General ManagerBest Western Houston Bush Intercontinental Airport Inn

2/10 Terrible

WENDY

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from yp on 8 Apr 2024
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,General ManagerBest Western Houston Bush Intercontinental Airport Inn

8/10 Good

YOLANTE'ELOBLANC

Travelled with family, Business traveller
Liked: Staff & service, property conditions & facilities
Close to airport Perfect for one night
Stayed 1 night in Apr 2024
Response from yp on 8 Apr 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,General ManagerBest Western Houston Bush Intercontinental Airport Inn

8/10 Good

Raymundo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from yp on 3 Apr 2024
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,General ManagerBest Western Houston Bush Intercontinental Airport Inn

10/10 Excellent

Jane

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from yp on 3 Apr 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,General ManagerBest Western Houston Bush Intercontinental Airport Inn

8/10 Good

Dai

Stayed 1 night in Mar 2024
Response from yp on 20 Apr 2024
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,General ManagerBest Western Houston Bush Intercontinental Airport Inn

10/10 Excellent

Tammy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location to airport. Front desk staff very friendly and helpful in scheduling shuttle.
Stayed 1 night in Mar 2024
Response from yp on 1 Apr 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,General ManagerBest Western Houston Bush Intercontinental Airport Inn

8/10 Good

Maxwell

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overnight stay close to airport. Shuttle service was quick and efficient. Staff were very helpful. However breakfast was limited in choice and sadly omelettes lukewarm.
Stayed 1 night in Mar 2024
Response from yp on 1 Apr 2024
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,General ManagerBest Western Houston Bush Intercontinental Airport Inn

10/10 Excellent

Hope

Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast was wonderful, and the hotel was great!
Stayed 1 night in Mar 2024
Response from yp on 1 Apr 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,General ManagerBest Western Houston Bush Intercontinental Airport Inn

8/10 Good

Michael

Stayed 1 night in Mar 2024
Response from yp on 28 Mar 2024
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,General ManagerBest Western Houston Bush Intercontinental Airport Inn

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Nice little hotel near the airport, but turns out you hear every flight from the airport and its right n
Stayed 1 night in Mar 2024
Response from yp on 28 Mar 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,General ManagerBest Western Houston Bush Intercontinental Airport Inn

8/10 Good

CHARLES

Liked: Cleanliness, staff & service
Good staff but nothing to do in the area
Stayed 1 night in Mar 2024
Response from yp on 28 Mar 2024
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,General ManagerBest Western Houston Bush Intercontinental Airport Inn

10/10 Excellent

Justin

Stayed 1 night in Mar 2024
Response from yp on 15 Apr 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,General ManagerBest Western Houston Bush Intercontinental Airport Inn

6/10 Okay

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from yp on 28 Mar 2024
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,General ManagerBest Western Houston Bush Intercontinental Airport Inn

10/10 Excellent

Allina

Liked: Cleanliness, staff & service, property conditions & facilities
It was just in the right place the right time.
Stayed 1 night in Mar 2024
Response from yp on 28 Mar 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,General ManagerBest Western Houston Bush Intercontinental Airport Inn

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at the hotel because it was close to airport and we needed the shuttle because we were returning a rental car and needed the shuttle in the morning. The shuttle was quite convenient and fast both from and to the airport even if the driver made the ride quite wild.
Stayed 2 nights in Mar 2024
Response from yp on 24 Mar 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,General ManagerBest Western Houston Bush Intercontinental Airport Inn

10/10 Excellent

Tamera

Travelled with family
Angel at the front desk is the sweetest! We arrived late and she was so friendly and checked us in quickly. Bed was comfy and I felt like we were 5 minutes from the airport. Shuttle was fast and we will stay here again when catching another overnight flight. Great deal, good shuttle, friendly service and clean stay.
Stayed 1 night in Mar 2024
Response from Yp on 21 Mar 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,General ManagerBest Western Houston Bush Intercontinental Airport Inn

10/10 Excellent

SHUK YIN TERESA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
friendly
Stayed 1 night in Mar 2024
Response from yp on 20 Mar 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,General ManagerBest Western Houston Bush Intercontinental Airport Inn

8/10 Good

Andrea

Travelled with family
Liked: Cleanliness, staff & service, amenities
Property and our room was nice and clean. Staff was friendly! Perfect distance to airport for early flight. But They said breakfast was 6-10 went down at 620ish and No breakfast, not sure if they had it later we went back to sleep. Also Water from the faucet had a bad smell.
Stayed 1 night in Mar 2024
Response from yp on 18 Mar 2024
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,General ManagerBest Western Houston Bush Intercontinental Airport Inn

2/10 Terrible

Rasika

Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from yp on 15 Mar 2024
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,General ManagerBest Western Houston Bush Intercontinental Airport Inn

6/10 Okay

Mario Rivas

Business traveller
Liked: Staff & service, property conditions & facilities
When applying bug-killing chemicals, please wait to assign the room until smell goes away. It was strong that it gets me a headache during the night.
Stayed 1 night in Mar 2024
Response from yp on 20 Apr 2024
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,General ManagerBest Western Houston Bush Intercontinental Airport Inn

6/10 Okay

Gloria, Rochester

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
property was nice but they had a ladybug problem and i’m scared of bugs but it’s a really nice hotel
Stayed 1 night in Jan 2024
Response from yp on 9 Mar 2024
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,General ManagerBest Western Houston Bush Intercontinental Airport Inn

8/10 Good

John, Kelowna

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The free breakfast was very limited. The thing were the waffles which you made yourself. A few times there were only a few omlettes, sausage or bacon - not enough for the people coming to eat. It would be great to get a better variety of items and to assure that they are fresh and hot. Rooms were great and maid service was fantastic.
Stayed 3 nights in Feb 2024
Response from yp on 4 Mar 2024
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,General ManagerBest Western Houston Bush Intercontinental Airport Inn

10/10 Excellent

Sidney

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the airport, good shuttle service.
Stayed 1 night in Feb 2024
Response from yp on 4 Mar 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,General ManagerBest Western Houston Bush Intercontinental Airport Inn

8/10 Good

chris

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 2 nights in Dec 2023
Response from yp on 4 Mar 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,General ManagerBest Western Houston Bush Intercontinental Airport Inn

6/10 Okay

Lisa

I can’t say it’s at all unique. It’s just ok. This room smells weird.
Stayed 1 night in Feb 2024
Response from yp on 4 Mar 2024
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,General ManagerBest Western Houston Bush Intercontinental Airport Inn