4/10 Poor
Anne
Travelled with family
6 May 2024
Disliked: Cleanliness, staff & service, amenities
ust now on Google
This hotel has potential, if it wasn’t for the service and certain workers. I came to Cincinnati for my graduation with my 3 kids, husband, parents and sister. I booked two rooms and stood from Thursday-Monday (long stay). Being that I had my 3 kids with me, the room did tend to get very messy so I requested the second day if they can come clean my room while we were out touring. When we got back to the hotel, no one has came to clean the room. I asked again to the front desk if they can come clean, I also asked the cleaning ladies. I was told they were going to come…NOTHING. Sunday evening, I told a nice young lady at the front- different girl from the morning, about the situation. Unfortunately, the cleaning crew had left already and she had no choice but to offer me clean towels, sheets, garbage bags. My husband and I had to throw out the garbage ourselves, put new garbage bag, change the sheets, pillow cases and put all the dirty stuff in another bag for them to take. Once again, not the girl’s fault. I blame the cleaning crew who were literally there all day not doing their job. And the girl from Sunday morning who I complained to and did nothing to help me.
To add insult to the injury, when we checked in we were told breakfast ended at 10am- no one told us the times changed during weekdays so we woke up today on our last day to get breakfast before checking out, the time was 9am. When we got there , the kitchen lady who was there had put away all the
Anne
Stayed 2 nights in May 2024