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I stayed in this hotel in April 2022 and came back in April 2024. My experience in 2022 is still the same 2024. Everything about this Hotel is AMAZING. I hope that you don’t convert all the rooms to Condos.. Aqua Resort will be my got to hotel on all my vacy to Hawaii..
Parking was pretty rough, rooms were dated and hallways were kinda dingy. But the staff was lovely and the view was amazing.
Hope
Stayed 1 night in Apr 2024
Response from Patty Maher on 1 May 2024
Dear Hope, Thank you for taking the time to review your stay. We are glad to know that our staff and beautiful views were the highlight of your visit to us. Having said that, your candid feedback hasn’t gone unnoticed, and we will make it a point to share it with our team to ensure a seamless stay in the future.With Aloha,Patty MaherGeneral Manager
Excellent balcony with views of both Diamondhead as well as the ocean. Beautiful park across the street. Dining options run the gamut from food trucks to fine dining.
Close walking distance to marina, the Hilton Village, wakiki
Carole
Stayed 2 nights in Feb 2024
Response from Aqua Palms Desk on 24 Apr 2024
Thanks for staying with us. We appreciate your feedback!
8/10 Good
Don
Business traveller
21 Apr 2024
Liked: Cleanliness, staff & service
Disliked: Amenities
Very solid hotel. Staff is excellent. Beds are comfortable. Shower is plentiful with hot water. The rest of the room is a little dated, nothing serious. AC however is very loud. I was traveling with several others and their rooms were the same
Don
Stayed 6 nights in Apr 2024
Response from Aqua Palms Desk on 24 Apr 2024
Thanks for staying with us. We appreciate your feedback!
8/10 Good
Laura, Halifax
20 Apr 2024
Liked: Staff & service
Laura
Stayed 2 nights in Apr 2024
Response from Aqua Palms Desk on 24 Apr 2024
Thanks for staying with us. We appreciate your feedback!
8/10 Good
Evalyn
12 Apr 2024
Liked: Staff & service
Evalyn
Stayed 6 nights in Apr 2024
Response from Aqua Palms Desk on 24 Apr 2024
Thanks for staying with us. We appreciate your feedback!
Super convenient and best affordable place we've stayed attractive in Waikiki so far.
Nadine
Stayed 2 nights in Jan 2024
Response from Aqua Palms Desk on 24 Apr 2024
Thanks for staying with us. We appreciate your feedback!
8/10 Good
Hongxia
Travelled with family
6 Apr 2024
Liked: Cleanliness, staff & service, amenities
A nice hotel with reasonable price. The room with two beds is quiet and small, but fine to accommodate 3 persons. The bathroom door is hard to open after close. Bed is comfortable, while the pillows are not in our room. There is around 10min walking to Waikiki beach. Very close to bus stop and restaurants.
Hongxia
Stayed 3 nights in Mar 2024
Response from Aqua Palms Desk on 24 Apr 2024
Thanks for staying with us. We appreciate your feedback!
Very good service and attentive caring group of staff. Although did see a few cockroaches on 9th floor this year; last year there were none. Fitness room could be better equipped.
Ihor
Stayed 9 nights in Mar 2024
Response from Aqua Palms Desk on 5 Apr 2024
Thanks for staying with us. We appreciate your feedback!
I like the location
I don’t like that they charged me a lot about amenities that we didn’t use because the pool was closed. And they supposed to clean the room one time every other day , we stayed for 5 nights and 6 days and they only cleaned the Room one time.
Elizet
Stayed 5 nights in Mar 2024
Response from Patty Maher on 17 Apr 2024
Dear Elizet, Mahalo for taking the time to review your stay. While we are glad to know you liked our location, we are saddened to hear about the disappointing aspects. This is certainly not the kind of experience we strive to provide to our guests. Please be assured that your valuable insights will be shared with our team to ensure a better experience in the future.With Aloha,Patty MaherGeneral Manager
10/10 Excellent
Rafal, Henderson
30 Mar 2024
Rafal
Stayed 4 nights in Mar 2024
Response from Aqua Palms Desk on 24 Apr 2024
Thanks for staying with us. We appreciate your feedback!
Staff are friendly and helpful- property is a little older in places but the location is convenient.
Access to perks like water filling stations, small beach chairs and towels and coffee in the lobby a plus.
James
Stayed 8 nights in Mar 2024
Response from Aqua Palms Desk on 23 Mar 2024
Thanks for staying with us. We appreciate your feedback!
"resort" fee of $30 per day doesn't get you much and was a fee I was not expecting... Definitely not an obvious charge that ruined the stay. The hotel isn't very nice I would look elsewhere.
gregory
Stayed 9 nights in Feb 2024
Response from Aqua Palms Staff on 25 Mar 2024
Aloha,Thank you for sharing your experience with us. We will reach out to you directly for further info. Mahalo.
Thanks for staying with us. We appreciate your feedback!
10/10 Excellent
Susan
Travelled with group
8 Mar 2024
Loved the location
Susan
Stayed 8 nights in Feb 2024
Response from Aqua Palms Staff on 9 Mar 2024
Aloha Susan! Thank you very much for your 5-star review. We are so glad you enjoyed a wonderful stay overall and had a wonderful vacation experience. It would be our pleasure to welcome you again in the future! Mahalo.
The property itself was great. It would be nice if there was a much bigger training facility.
Giovanni
Stayed 3 nights in Feb 2024
Response from Aqua Palms Staff on 9 Mar 2024
Aloha Giovanni! Thank you very much for sharing your review! We are very glad you enjoyed our friendly staff, location and clean accommodations. However, your valuable feedback will help us to improve, and we apologize for the elements of your stay that were less than satisfactory. We hope to have another opportunity to better serve your needs in the future. Mahalo.
Rooms are quite decent and good value for the location
Coreena
Stayed 15 nights in Feb 2024
Response from Aqua Palms Staff on 9 Mar 2024
Aloha Coreena! Thank you very much for your 5-star review. We are so glad you enjoyed a wonderful stay overall and had a wonderful vacation experience. It would be our pleasure to welcome you again in the future! Mahalo.
6/10 Okay
ariceichas
3 Mar 2024
ariceichas
Stayed 5 nights in Feb 2024
Response from Aqua Palms Desk on 23 Mar 2024
Thanks for staying with us. We appreciate your feedback!
Aqua Palms was great location wise and also comfortable. We enjoyed our stayed and were very relaxing. It’s centrally located and walking distance to Waikiki strip, Ala Moana shopping centre and bus stops. Staff were friendly and very helpful. We highly recommend Aqua Palms to all travellers 👌
Jazmine
Stayed 7 nights in Feb 2024
Response from Aqua Palms Staff on 9 Mar 2024
Aloha Jazmine! Thank you for a wonderful review. We are thrilled to hear that you loved every aspect of your stay, and that our staff, accommodations & location all enhanced the quality of your vacation. We hope to welcome you again soon! Mahalo.
Aloha Erik! Thank you very much for your wonderful rating. We are so glad you enjoyed a wonderful stay overall and had a wonderful vacation experience. It would be our pleasure to welcome you again in the future! Mahalo.
I chose to have a room 705 and had no idea as we were not told that we would be looking at a building that was partially burnt down and to the left and apartment building where tenants placed their garbage and hoarders on their deck which we would see everyday as we had our meals. Also the false fire alarm where I got two shin splints as I was not to go downstairs and nothing has been said about that. My husband was behind me. Of course I would leave in a fire. Had never done those kind of stairs. Also the constant knocking on the door and opening of the door by the housekeeper when we stated we did not want one until the end of the trip. Also the pool was extremely grimy on the bottom and very slippery. Broken furniture around pool. Entrance was lovely. That would catch peoples eyes. No longer Friday evenings to meet with the rest of the guests and music. Lost its spirit. Kind of blah.
christopher
Stayed 20 nights in Feb 2024
Response from Aqua Palms Staff on 25 Mar 2024
Aloha Christopher & Penelope,Thank you for sharing your review. We are very sorry and embarrassed to hear that your stay was less than satisfactory and that the service you received was far from exceptional. We sincerely apologize for the inconvenience and discomfort and for failing to meet your expectations. This is not at all the warm and memorable vacation we are accustomed to providing for our guests. We have informed our management of your experience and will retrain all appropriate staff to ensure this experience is not repeated. Again, we thank you for your time and patronage and we hope to have another opportunity to better serve your needs in the future. Mahalo.
Aloha Kaynan! Thank you very much for your 5-star review. We are so glad you enjoyed a wonderful stay overall and had a wonderful vacation experience. It would be our pleasure to welcome you again in the future! Mahalo.
What we liked: Check-in was easy and staff were very friendly. Hotel is more updated and modern which seems hard to come by in Waikiki. Rooms were also clean upon check-in.
What we didn’t like: Parking was FCFS and I wish it was more guaranteed especially for $40/night. Overall, the room was clean but we did find a cockroach in our room the 2nd last night of our stay and again on the last night.
Vivian
Stayed 5 nights in Feb 2024
Response from Aqua Palms Desk on 23 Mar 2024
Thanks for staying with us. We appreciate your feedback!
단점: 다른호텔처럼 하우스 키핑이 없어고 샤워수건 더 필요하면 달라고해야함.
물이 없어 로비에서 물 떠가야함.
장점: 다른곳 가격대비 조용하고 방 레노해서 깨끗하고 프론트직원분들 친절함.
인터네셔너마켓에선 20분정도 거리지만 그닥 차가 잇어서 불편하진 않음.
차 있으면 좋음. 주차는 하루40달런가 함. 바닥 카펫인거 빼고 다 좋음.
결론: 다시 호놀룰루 와도 이호텔로 갈거임.
jinwon
Stayed 3 nights in Feb 2024
Response from Aqua Palms Desk on 23 Mar 2024
Thanks for staying with us. We appreciate your feedback!