My recent stay at the Reverie Saigon Hotel was a regrettable experience from start to finish, and I feel compelled to share my frustrations. It is evident from the existing similar negative reviews that I should have heeded the warnings of previous guests who faced similar issues.
First and foremost, my upgrade to the supposedly luxurious junior suite was overshadowed by the appalling behavior of the night front desk person, Duong. His actions were nothing short of unacceptable, characterized by a shocking level of rudeness and aggression. This type of behavior has no place in any establishment, let alone a hotel of this supposed caliber.
Adding to my disappointment was the hotel's resolute refusal to provide any form of compensation for the abysmal customer experience I endured. Despite paying a premium for the upgraded room, the staff exhibited a distressing lack of empathy or willingness to address my concerns.
Furthermore, the noise levels in my room on the top floor were incredibly disruptive and far from what one would expect from a luxury hotel. It is perplexing that a supposedly upscale establishment would allow for such disturbances in their accommodations.
In anticipation of this review, I can only expect the same empty apologies that I received in person. It is disheartening that the hotel appears to be more focused on damage control than genuine improvement and guest satisfaction.
