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Reviews of Ben Thanh Boutique Hotel

3 out of 5
Ben Thanh Boutique Hotel
55/34 Le Thi Hong Gam Street, Nguyen Thai Binh Ward, District 1, Ho Chi Minh City

Reviews

8.4

Very good

Rating 10 - Excellent. 100 out of 239 reviews" "
Rating 8 - Good. 93 out of 239 reviews" "
Rating 6 - Okay. 33 out of 239 reviews" "
Rating 4 - Poor. 7 out of 239 reviews" "
Rating 2 - Terrible. 6 out of 239 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Joshua

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very friendly, helpful, and kind. Not to mention the morning Pho breakfast was very tasty. The best we have has so far in Vietnam. The location was excellent, and it was very walkable to all the locations that we wanted to visit. If you’re looking for a Marriott stay, not your place, but if you want quaint, independently owned feel with an excellent location in a nice quiet neighbor in District 1 this is a great place for the price. We would recommend to friends and family. We do also recommend the Spa next door for massages as they were very professional and affordable. Thank you for the hospitality.
Stayed 3 nights in Mar 2024

10/10 Excellent

Varela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Family room was spacious and staff friendly.
Stayed 5 nights in Dec 2023

6/10 Okay

John A

Liked: Cleanliness
Disliked: Room comfort
Nothing special.
If the boutique room is the only room available, I would recommend staying elsewhere. I don’t know about the other rooms, but the boutique is too small, especially for 2 people. The room is quite small and dark, the bathroom lights were insufficient and even at 5’7”, I couldn’t really sit on the toilet without me knees hitting the wall in front (very loose seat cover too). I also heard the neighbors coming in very late each night talking in the hallway. The elevator is big enough for 3-4 people max, if there are no suitcases. The listing also states it is within 10 minutes of the airport, which is definitely not the case (20 minutes if there is light traffic).
Stayed 3 nights in Dec 2023

8/10 Good

Lea

Liked: Cleanliness
Response from Ms. An Thuong on 1 Dec 2023
We thank you very much for leaving your valuable comments, which help us to be more and more perfect. We look forward to welcome you back if you come back to Vietnam in the future

10/10 Excellent

Laura

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff, comfortable and perfect location - out of the buzz of the city yet close to most things within walking distance!
Stayed 2 nights in Oct 2023
Response from Ms. An Thuong on 17 Oct 2023
We thank you very much for leaving your valuable comments, which help us to be more and more perfect. We look forward to welcome you back if you come back to Vietnam in the future

10/10 Excellent

Mauricio

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Ms. An Thuong on 16 Oct 2023
We thank you very much for leaving your valuable comments, which help us to be more and more perfect. We look forward to welcome you back if you come back to Vietnam in the future

10/10 Excellent

Willie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean big room staff is more than accommodating friendly family environment very pleased will return to this hotel in the future
Stayed 13 nights in Sep 2023
Response from Ms. An Thuong on 9 Oct 2023
We thank you very much for leaving your valuable comments, which help us to be more and more perfect. We look forward to welcome you back if you come back to Vietnam in the future

10/10 Excellent

JAMES, Upper Kedron

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second stay and Ben Thanh Boutique hotel. Close to Ben Thanh market. Friendly staff and helpful with providing local information.
Stayed 1 night in Sep 2023
Response from Ms. An Thuong on 3 Oct 2023
We thank you very much for leaving your valuable comments, which help us to be more and more perfect. We look forward to welcome you back if you come back to Vietnam in the future

2/10 Terrible

Javier

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst hotel ever in Vietnam. Aircon not working room was like being sat in oven. Friend paid for laundry and upon checking out was told wasn’t paid. Another friend had credit card stolen from his room. Taking payment for £820. Very dishonest staff
Stayed 4 nights in Sep 2023
Response from Ms. An Thuong on 29 Sept 2023
Dear our valued guest, Thank for your commentWe are very sorry to hear that . But it is not true about our hotel as you wrote. The Airconditioning works very well in your room because that is new one. We also have a proof to make sure that your friend never ever paid for laundry bill ( We checked our CCTV, and we can make sure it ) For your another friend had credit card stolen from his room, do you have any a proof ? if not, please don't talk as that is true, that is slander

10/10 Excellent

Abdalazez

Liked: Cleanliness, staff & service, property conditions & facilities
Best stuff ever
Stayed 1 night in Aug 2023
Response from Ms. An Thuong on 5 Sept 2023
We thank you very much for leaving your valuable comments, which help us to be more and more perfect. We look forward to welcome you back if you come back to Vietnam in the future

10/10 Excellent

JAMES, Maribyrniong

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely little hotel. My room with a balcony was really very nice. The lady on reception was so helpful…she helped arrange for some pants to be collected and sent to a seamstress for adjustments. She saved me a load of time. Easy walking to the market. Will defiantly stay again when I visit next.
Stayed 2 nights in Aug 2023
Response from Ms. An Thuong on 29 Aug 2023
We thank you very much for leaving your valuable comments, which help us to be more and more perfect. We look forward to welcome you back if you come back to Vietnam in the future

10/10 Excellent

Tran

Liked: Cleanliness, staff & service, property conditions & facilities
great customer service and the room was nice and comfortable
Stayed 2 nights in Jun 2023
Response from Ms. Thuong on 30 Jun 2023
Thank you very much for staying with us !

6/10 Okay

Verified traveller

Stayed 3 nights in Mar 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ben Thanh was the perfect hotel for my three day stay in Ho Chi Minh. Perfectly located, the rooms are comfortable and immaculately clean and the staff are welcoming and incredibly helpful - the best service I've ever had in a hotel, anywhere. Highly recommended.
Stayed 3 nights in Jan 2020
Response from Tien Nguyen on 23 Jan 2020
Dear Anonymous, Warm greetings from Ben Thanh Boutique hotel Thank you so much for taking your valued time to review about your stay with us. Your compliment is really motivate us too much. We look forward to welcome you back in near future Wishes you a prosperous New Year 2020 Best regards,

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We found that the staff and hotel were of high standards and were very happy to stay here, close to all shopping centre and sightseeing requirements Job well don
Stayed 4 nights in Nov 2019
Response from Tien Nguyen - Hotel Manager on 20 Nov 2019
Dear guest, Warm greetings from Ben Thanh Boutique Hotel. We appreciate your comments regarding our customer service and ongoing upgrades. Our staff are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay. We hope to welcome you back in near future. Best regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
Good location between ben thanh market and bui ven backpackers street. Has a 24hr minimart like 7-11 just outside. Clean room and comfy bed, but shower head is fixed (you have to handhold the showerhead).
Stayed 3 nights in Oct 2019
Response from Dexter on 28 Oct 2019
Thanks for your feedback.We look forward to welcoming you back

8/10 Good

Bryan

Liked: Staff & service, property conditions & facilities, room comfort
a comfy place to rest and relax
Ben Thanh Boutique Hotel is quite conveniently located near the main attractions of Ho Chi Minh City, which makes it an ideal location to set up shop if you're in it to set up shop to explore the nooks and crannies. the hotel is also located near restaurants, cafes and even massage shops for the times that your feet ache after a day of exploration. Staff are fluent in English, and are able to make recommendations to attractions, day tours, spas and shopping areas with ease. i stayed in the Classic King room with a city view, but it was blocked by the building next door. but the coziness of the room made up for it, and it did feel like home, rather than a hotel room. Room - main bedroom was comfortable, with enough space to walk around. with a queen-sized bed, fridge, TV and chair, was all you'll need to stay comfy. floor was a little dirty but still ok. Toilet - a little cramped, but ok. decently lit. the only issue i had here was that on the 8th floor, the water pressure wasn't that strong, and somehow the water wasn't hot after 11pm. Verandah - there's a little space to view the city from the 8th floor, where you can have coffee in the afternoon or drinks in the evening. Restaurant - comfy and breakfast was pretty good, with fruits and toast to go along with whatever you order
Stayed 3 nights in Aug 2019
Response from Olivia on 20 Sept 2019
Thank you Bryan

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very cute hotel and the staff is friendly and helpful. Per some reviews, the smaller room can be too cozy for some, but the larger rooms have plenty of space. We loved staying here!
Stayed 2 nights in Apr 2019
Response from Olivia Pham on 28 May 2019
Thank you so much, we look forward to welcoming you back

2/10 Terrible

Ivan

Disliked: Staff & service, property conditions & facilities, room comfort
Would'nt bother using this hotel
The room was nothing like the photo. It was tiny and you could hardly walk around the room.
Stayed 5 nights in Apr 2019
Response from Olivia Pham on 28 May 2019
Thank you so much for your reviews, it is important for us to know in order to improve our service. Please be informed that the room you booked was smallest room in our hotel. We have other room types are bigger than that. I hope to have other chance to welcoming you back and you can try other room types

10/10 Excellent

Amal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay, even booked an extra night
Clean, comfortable room with nice balcony with view of the river. Staff were very helpful and friendly, they recommended a local tailor to us. The pool is small but still refreshing. 1km away from the market, scheduled shuttle available (golf cart) but staff were friendly enough to drive us there in shuttle even between scheduled times. Bikes free and available to take out. Lots of options for breakfast, hot and cold. We liked our stay so much we stayed an extra night.
Stayed 3 nights in Apr 2019
Response from Olivia Pham on 28 May 2019
Thank you so much, we look forward to welcoming you back

10/10 Excellent

Fara, Kuala Lumpur

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location and very caring stafg
Stayed 2 nights in Apr 2019
Response from Olivia Pham on 28 May 2019
Thank you so much and we look forward to welcoming you back

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Boutique hotel located in a side street in HCMC
A small boutique hotel located on a side street off the tourist trail yet close to everything. Bedroom is of good size but the toilet - shower area was small. Good enough for one person but 2 would be crowded
Stayed 2 nights in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2019

10/10 Excellent

MASUD

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2018
Response from Olivia on 24 Dec 2018
Thank you for your feedback

10/10 Excellent

Verified traveller

Stayed 4 nights in Dec 2018
Response from Mark Mr - Hotel Manager on 13 Dec 2018
Dear our value guest, Thank you for choosing and enjoying stay with us. It is very nice and we are so proud of having you here!. We value your feedback and share with our team to endeavor them working harder day by day to ensure all guests will enjoy their stay like you. We wish you have good trips before come back home and the entire team look forward to welcome you back as royal guest soon. Regards

10/10 Excellent

Michael, Sunnyvale

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Service is good, staff is nice, especially the maids and kitchen staff. The front desk tends to be kinda serious but they are efficient. A lot of foreigners stay here. My only complaint is I feel it's over-priced for what it offers. I feel a more appropriate price would be 50-75% of current. In amy case, no complaints, a good stay.
Stayed 1 night in Oct 2018
Response from Reception Dept on 26 Nov 2018
Thank you so much for your feedback. We will try our best to improve services, hope to have chance to welcome You back. :)) Have a good day to You!

8/10 Good

khoa

Liked: Cleanliness, staff & service, room comfort
love my stay.
nice little boutique in the middle of the happening area.
Stayed 3 nights in Oct 2018
Response from Olivia on 2 Nov 2018
Thank you for your sweet compliments, your satisfaction is the most important for us. Hope to have a chance to welcoming you back.

10/10 Excellent

Rick, Columbus Ohio

Liked: Cleanliness, staff & service, property conditions & facilities
Simple hotel with friendly staff. Nice location close to all things you might do in District 1. Short walk to Bui Vien Street, Arts Museum, park, Saigon Center, downtown.
Stayed 3 nights in Oct 2018
Response from Olivia on 24 Oct 2018
Thank you for your sweet compliments, your satisfaction is the most important for us. Hope to have a chance to welcoming you back.

10/10 Excellent

loves2travel, Texas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely little boutique hotel in the perfect location! Helpful and friendly staff!
Stayed 1 night in Sep 2018
Response from Olivia on 17 Oct 2018
Thank you for your sweet compliments, your satisfaction is the most important for us. Hope to have a chance to welcoming you back.

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Floor always not clean, room not clean, shower doesn'f not drain good, breakfast so-so.
Stayed 1 night in Sep 2018
Response from Ha (Mr) on 26 Sept 2018
Thank you so much. We appreciate your feedback and will try our best to improve services. Hope to welcome you back to our hotel.

6/10 Okay

Robyn

Room was very small and stuffy..location was good; right in the heart of the city
Stayed 2 nights in Sep 2018
Response from Ha (mr) on 26 Sept 2018
Thank you so much. We appreciate your feedback and will try our best to improve services. Hope to welcome you back to our hotel.

8/10 Good

Russell, Australia

Liked: Cleanliness, staff & service
Great Front Office Staff
It was a pleasant stay without any hassles I didn't expect such a friendly hotel and nice clean simple room
Stayed 2 nights in Jul 2018
Response from Ha on 5 Sept 2018
Dear Mr/Ms. ROISHENE E RUSSELL. Thank you for comments and frank comments about the hotel. Yours encouragement is the motivation for us to try harder, to better serve everyone as comfortable as possible. Upon receiving the yours comments, we will clean up the hotel's terrace. We hope next time when you come you will feel comfortable relaxing on the terrace. Best Regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

David, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I felt very welcome here from the moment I checked in. Location was perfect for me and the included breakfast a bonus! Had a very enjoyable stay
Stayed 3 nights in Mar 2018

10/10 Excellent

Neil D

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
QUIET QUALITY
Lovely Hotel in an area that I have not stayed at before. Quiet and near some great restaurants but just a short walk to the main markets.
Stayed 4 nights in Feb 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2018

8/10 Good

Helen

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient place to stay.
Very convenient position with 2 great cafes in the little street. The staff were very friendly and helpful. Our room was very small and if staying here again would book a larger room. We had to put our suitcases on the floor and then there was only foot room between suitcases and the bed. There are 3 rooms per floor and the other 2 were much larger. Great decor in the lobby and a quiet street to step into.
Stayed 4 nights in Dec 2017
Response from Helen Nguyen on 15 Jan 2018
Thank You so much for Your feedback. Hope to have a chance to welcome You at our hotel and enjoy our suite room. ^_^ Have a good day to you!

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Not as nice as last time
Good stuff. Bed is good TV is good.. Good front desk Bad stuff. Internet very unstable. Water in bathroom not hot. Towels are thin. Breakfast is sub part This is my second time and last I wanted to like it but they failed on little stuff. They can do better for a 3 star
Stayed 4 nights in Oct 2017
Response from Helen Nguyen on 12 Dec 2017
Thanks for staying with us. We appreciate your feedback! We will do our best to meet your expectations. Hope to welcome you again at our hotel next time.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel was perfectly adequate. The room and bathroom were quite small, but clean, the location was convenient and (relatively) quiet, breakfast was fine though somewhat limited, and the staff were attentive even when we checked in at 2am. I can't say I would strongly recommend the hotel as it only met our expectations, but for the price I don't have too many complaints.
Stayed 3 nights in Sep 2017
Response from Ben Thanh Boutique Hotel on 28 Nov 2017
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

james, San Francisco, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great hotel, clean, comfortable, great breakfast
very nice for my family / two teenagers. very comfortable, nice staff, great breakfast
Stayed 1 night in Jul 2017
Response from Helen Nguyen on 30 Sept 2017
The first word on behalf of the entire hotel staff of Ben Thanh Boutique Hotel sent to all thank you for believing chosen our hotel for your vacation. We sincerely thank your valuable contribution to help make the hotel more complete. During their stay at the hotel with our flaws regretted and apologized customers. We will strive to improve the quality of hotel services better and appreciate the opportunity to serve you better the next time.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel for the price, but room (classic double) is small as expected. Everything else is great. Would recommend.
Stayed 2 nights in Aug 2017
Response from Ben Thanh Boutique Hotel on 30 Sept 2017
The first word on behalf of the entire hotel staff of Ben Thanh Boutique Hotel sent to all thank you for believing chosen our hotel for your vacation. We sincerely thank your valuable contribution to help make the hotel more complete. During their stay at the hotel with our flaws regretted and apologized customers. We will strive to improve the quality of hotel services better and appreciate the opportunity to serve you better the next time.

10/10 Excellent

Al, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great boutique hotel on a quiet street and friendly staff
Stayed 3 nights in Aug 2017
Response from Helen Nguyen on 30 Sept 2017
The first word on behalf of the entire hotel staff of Ben Thanh Boutique Hotel sent to all thank you for believing chosen our hotel for your vacation. We sincerely thank your valuable contribution to help make the hotel more complete. During their stay at the hotel with our flaws regretted and apologized customers. We will strive to improve the quality of hotel services better and appreciate the opportunity to serve you better the next time.

10/10 Excellent

Bronwyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff
Staff welcoming and helpful. Breakfast great. Good value
Stayed 3 nights in Aug 2017
Response from Ben Thanh Boutique Hotel on 30 Sept 2017
The first word on behalf of the entire hotel staff of Ben Thanh Boutique Hotel sent to all thank you for believing chosen our hotel for your vacation. We sincerely thank your valuable contribution to help make the hotel more complete. During their stay at the hotel with our flaws regretted and apologized customers. We will strive to improve the quality of hotel services better and appreciate the opportunity to serve you better the next time.

8/10 Good

Maria, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cute hotel in a great location
Lovely hotel with really nice and helpful staff. Good breakfast and pleasant decor. A basic room but enough for a short break. Would be back!
Stayed 3 nights in Aug 2017
Response from Helen Nguyen on 6 Oct 2017
The first word on behalf of the entire hotel staff of Ben Thanh Boutique Hotel sent to all thank you for believing chosen our hotel for your vacation. We sincerely thank your valuable contribution to help make the hotel more complete. During their stay at the hotel with our flaws regretted and apologized customers. We will strive to improve the quality of hotel services better and appreciate the opportunity to serve you better the next time.

8/10 Good

Glynn, Auckland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice boutique hotel
A very attractive, small hotel in a side lane. The staff were friendly and obliging. Breakfast was fine and they gave me extra bread on request. The room was very large, clean and tidy. The main issue was that they overcharged me for the bus trip to Can Tho. They charged me 500,000 dong for what was at most a 200,000 cost (50k for the taxi to the bus station, 100k for the actual bus, and maybe 50k for the "guide").

8/10 Good

Chris, New Zealand

Liked: Staff & service, room comfort
is worth staying here
we stayed 4 days, unchanged sheets on the first day, but they gave us another room right away, and corrected the issue immediately. mistakes happen, it's how you sort it out that matters

8/10 Good

jessica , B

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Trendy hotel close to everything
Really friendly staff and very comfortable. Staff made us food after hours. The room was very clean and modern.

8/10 Good

scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideal location in the alley. Right next to Nguyen Thai Bing street. Staff could not have been more helpful. Highly recommend

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
NIce place, depending on rate.
If you get a discount rate, then this is a great place to stay. Off the main road, quiet but convenient.