Room, 2 Queen Beds, Accessible, Non Smoking | Desk, iron/ironing board, rollaway beds, free WiFi
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Reviews of Quality Inn Downtown Helen

2.5 out of 5
Quality Inn Downtown Helen
15 Yonah St, Helen, GA

Reviews

7.6

Good

Rating 10 - Excellent. 258 out of 771 reviews" "
Rating 8 - Good. 251 out of 771 reviews" "
Rating 6 - Okay. 130 out of 771 reviews" "
Rating 4 - Poor. 72 out of 771 reviews" "
Rating 2 - Terrible. 60 out of 771 reviews" "

7.8/10

Cleanliness

8.4/10

Staff & service

7.0/10

Amenities

7.2/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Good

Mary

Stayed 2 nights in Apr 2024

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Undergoing a makeover on some parts of the hotel but my room was very nice and well appointed.
Stayed 1 night in May 2024
Response from GM on 8 May 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn Downtown Helen.On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your recent stay.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future.

6/10 Okay

Robert

Travelled with family
Liked: Cleanliness, staff & service
The location to the downtown area was perfect. The hotel itself was pretty clean. The bed was pretty beat up. the pool area was an eyesore (off season?) The staff was fantastic! Would I do it again, yes.
Stayed 3 nights in May 2024
Response from GM on 8 May 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn, Helen Georgia.Your feedback about your recent stay is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon.

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
It was a nice stay
Stayed 1 night in May 2024
Response from GM on 5 May 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn Downtown Helen..Your feedback about your recent stay is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.Thank you,We hope to see you again soon.

8/10 Good

Gail

Travelled with partner
Liked: Staff & service
The desk and owner were fantastic. Glad to see the new owner planning a complete renovation for next year. We will defiantly stay again .
Stayed 1 night in Apr 2024
Response from VC on 30 Apr 2024
Thank you so much for the kind words. We appreciate your vote of confidence as we turn this property into one of the best in Helen GA. See you soon!

10/10 Excellent

Deborah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was convenient to downtown . The room smelled fresh and everything was nice and clean. The staff was very helpful. Breakfast was good. We will stay on our next trip. Kudos to the new management for making great improvements!
Stayed 1 night in Apr 2024
Response from VC on 30 Apr 2024
Thank you so much for your vote of confidence! We really appreciate these comments as we turn this property around!

6/10 Okay

Robert

Travelled with family, Travelled with pets
Liked: Staff & service
This property is an old under-maintained facility and also under new management. Rooms are showing their age. Work in on-going tio update the facility. First assigned room did not have a latching door or a door lock that engaged. Toilet in second room would not flush and had to be plumbed after first use, worked fine remainder of stay. Breakfast is a minmal selection but adequate. Staff is welcoming and ready to assist whenever necessary. A big thank you to Shannon for welcoming use and getting us settle on the first night.
Stayed 4 nights in Apr 2024
Response from GM on 23 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn Downtown Helen.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future.

10/10 Excellent

L.

Liked: Cleanliness, staff & service, property conditions & facilities
It’s off the Main Street so it sits in the back but you’re right there for everything. Very nice location.
Stayed 1 night in Apr 2024
Response from GM on 23 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn Downtown Helen.On behalf of our entire team, I would like to apologize for failing to exceed your expectations.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future.

8/10 Good

Tyler

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Cheap, everything is in walking distance, didn't have any issues. Would book again
Stayed 1 night in Apr 2024
Response from GM on 16 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn Downtown Helen. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon.

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay with out breaking the bank to walk and enjoy Helen
Stayed 2 nights in Apr 2024
Response from GM on 16 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn Downtown Helen. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon.

10/10 Excellent

Sue, DUNCAN

Liked: Cleanliness, staff & service, property conditions & facilities
It was very relaxing and the staff was very nice!
Stayed 3 nights in Mar 2024
Response from GM on 11 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn Downtown Helen. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon!

2/10 Terrible

kerron

Stayed 1 night in Mar 2024
Response from GM on 10 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn Downtown Helen. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.

4/10 Poor

Peter

Travelled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I don’t normally seek out to find things wrong at a hotel I try to look for the positive. But I have to say something about this room. The property was very conveniently located by everything but the actual hotel can use a little TLC. The inside of the room had a stagnant lingering smell like the room hadn’t been kept up with cleanliness and there wasn’t any air flow from the window unit. The bathroom sink stopper broke and the water wouldn’t drain properly. Wash cloths were not present neither was a linen bag. These are basic amenities and for almost $300 I expect the bare minimum of simple items. There’s more I want to say but these were the main problems.
Stayed 2 nights in Mar 2024
Response from GM on 11 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn Downtown Helen. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.

2/10 Terrible

Daniel

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The room was in horrible condition. Dry vomit on the floor. Black mold on bathroom ceiling. Pile of toe nail clipping at the foot of the best. Requested a full refund and checked out. I have pictures of all.
Stayed 1 night in Mar 2024
Response from GM on 12 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn Downtown Helen. On behalf of our entire team, I would like to apologize for failing to exceed your expectations.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.

4/10 Poor

Michelle

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Flooring in room leading to bathroom was torn leaving sub flooring and carpet nails exposed. The safety locks on door were broken. We moved chair in front of door and was thankful we were only there for one night and booked with another hotel in town.
Stayed 1 night in Jan 2024
Response from GM on 20 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn Downtown Helen.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.Should you need further assistance, please do not hesitate to reach out to us.We hope to see you again soon.

4/10 Poor

elizabeth

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Las personas de la recepcion amables, pero la propiedad pudiera mejorar su limpieza.
Response from VC on 30 Apr 2024
Sorry to hear your stay wasn't great. Our new ownership has taken this property over on 3/22, and we hope you come back to see the difference!

6/10 Okay

Darlene

Disliked: Property conditions & facilities
Stayed 2 nights in Feb 2024
Response from VC on 30 Apr 2024
Sorry to hear your stay wasn't great. Our new ownership has taken this property over on 3/22, and we hope you come back to see the difference!

2/10 Terrible

Jimmy

Disliked: Cleanliness, property conditions & facilities
First key cards didn’t work. Ice machine broke. Room phone didn’t work. Smoke detector was removed. The water sprinkler dripped onto the bed. Had to play with the TV to get it to work. This hotel is in need of a full makeover and new management
Stayed 1 night in Feb 2024

2/10 Terrible

Norman

Disliked: Cleanliness, property conditions & facilities
Check in was at 3:00. We arrived at 4:00. Got into room at 7:54! Four hour wait. Door frame is missing chain lock. Part of Door frame appears to be a shoddy replacement. Different wood from rest of frame. Will not stop forced entry and is unsafe Shower curtain rod was torn from wall and improperly repaired. Afraid to take a shower since shower curtain is likely to fall down TV can not be used. It cannot be connected to cable. Manager tried to reboot TV with no success. Then Manager suggested we use our private phone to setup local WiFi hotspot and maybe the TV can connect to that. I declined. This is by far the most disappointing experience with a hotel recommendation by Expedia.
Stayed 1 night in Feb 2024

10/10 Excellent

Carmen

Travelled with family
Liked: Staff & service, property conditions & facilities
If I could give staff 10 I would!
Stayed 2 nights in Feb 2024

6/10 Okay

Mike

Stayed 3 nights in Jan 2024
Response from GM on 12 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn Downtown Helen. On behalf of our entire team, I would like to apologize for failing to exceed your expectations.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.

10/10 Excellent

Beatrice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was exceptional. Really enjoyed my stay. Very quiet!
Stayed 4 nights in Jan 2024

2/10 Terrible

NATHAN

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

4/10 Poor

Richard

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Shower curtain bar tied up with garbage bags . Front door screws almost out . Not security! Multi day stay. Told manager and nothing done ! Took photos Do not stay here !
Stayed 2 nights in Jan 2024

10/10 Excellent

Barbara, Gainesville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had the best time. We needed a place to sleep and chill and we got it. We enjoyed Helen so much and felt like this place was in the perfect location. We will definitely return here. We also loved the size of the room! Perfect for our family!
Stayed 4 nights in Jan 2024

6/10 Okay

Candice

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Cannon

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2024

2/10 Terrible

Melody

Stayed 1 night in Jan 2024

10/10 Excellent

Sigurvin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Joseph

Stayed 2 nights in Dec 2023

2/10 Terrible

George

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
We ended up leaving and could not get our money back. Our room and bathroom was not clean and the sheets looked like they had laid in the dryer for a couple of days. The clerk was so nice and said they had other rooms but they had not been cleaned. We went to Best Western and stayed a couple of nights. The clerk said she would text the owner and see if he could refund us something. We have not heard from him and we assume we lost our money. But I have never left like that but to me it was dirty.
Stayed 3 nights in Jan 2024

2/10 Terrible

Marisol

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the worst hotel I have ever stayed at. Dirty. Sink did not drain properly. The sheets were stained, looked unwashed. We had to go get “cleaned ones” ourselves and put them in ourselves. The bathroom had mold. It was a total disaster…
Stayed 2 nights in Jan 2024

4/10 Poor

Glenn

Disliked: Staff & service
Our stay.
The bed was comfortable, but the hotel is very dated. It needs a good restoration. We didn't have breakfast in the lobby because it simply was too dumpy. Not much of a room for the price.
Stayed 1 night in Dec 2023

10/10 Excellent

Liene

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was wonderful. We had a great time there.
Stayed 2 nights in Dec 2023

2/10 Terrible

Daynelis

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Disaster
The door was completely broken, it did not close, and the signs that were inside and fierce about the unit that they were not responsible for personal belongings
Stayed 1 night in Jan 2024

6/10 Okay

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024

10/10 Excellent

Tatyana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

keith, Jacksonville

Stayed 1 night in Dec 2023

4/10 Poor

Cheri

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Won’t stay again
We were put in room 102 and it smelled horrible. I actually got an instant headache. We asked to get a different room and the front desk lady was very nice about it and moved us to 106. That one smelled like air freshener so better. But my fiancé was actually looking and considering just getting a room at a different hotel and eat the cost. I would not recommend it. We didn’t even take a shower the next morning because it was so gross. It definitely needs updating. It is a great location though. Walking distance to everything downtown Helen but I will not be staying there again.
Stayed 1 night in Jan 2024

4/10 Poor

Fletcher

Stayed 2 nights in Dec 2023

2/10 Terrible

ruarmy

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Luis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Stayed 1 night in Dec 2023

8/10 Good

Kenneth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The location of the property is great. Walking distance to the shops and restaurants. Didn't have to worry about finding a parking spot in downtown Helen because of the location. The staff was friendly. The room was updated and perfect for our needs. Would stay here again.
Stayed 2 nights in Dec 2023

4/10 Poor

Jackeline

Stayed 4 nights in Dec 2023

2/10 Terrible

jacklyn

Disliked: Cleanliness, staff & service, property conditions & facilities
This property was a completely disaster. First en we arrive to the room the sink was stuck,the water doesn’t go thru,we report this ando nobody come until 3 hours ago .and the maintenance guy didn’t know how yo fix it.The room was extremely dirty.But the worst part was the night .When we where ready to sleep insects star to come out from the sheets and mattress,it was horrible .We travel in a family with to kids and there where full of bedbugs.My husband have his left hand full of bights and like a rashes.We go to the reception and requested a refund at 12 am with two kids we left this hotel .That was the worse night of Christmas Eve .DON’T GO THERE.

8/10 Good

james

Liked: Cleanliness, staff & service, property conditions & facilities
nice stay
Stayed 1 night in Dec 2023

10/10 Excellent

Tatiana

Stayed 1 night in Dec 2023

8/10 Good

Susan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Annette

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Love that this property is so close to all of the restaurants and shopping. Easy walk. Check is was very easy and the service was great. Room is very neat and updated. We had a very good stay. Would stay here again.
Stayed 1 night in Dec 2023