Premier Suite Double/Twin, Terrace - City View | Terrace/patio
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Reviews of The Light Hotel

4 out of 5
The Light Hotel
128-130 Hang Bong Street, Hoan Kiem District, Hanoi

Reviews

9.2

Wonderful

Rating 10 - Excellent. 272 out of 438 reviews" "
Rating 8 - Good. 130 out of 438 reviews" "
Rating 6 - Okay. 28 out of 438 reviews" "
Rating 4 - Poor. 5 out of 438 reviews" "
Rating 2 - Terrible. 3 out of 438 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were excellent. They went above and beyond to help us when we had some personal family issues. Highly recommend
Stayed 1 night in Apr 2024
Response from La Sinh on 5 May 2024
Dear Mr. Mark, Thank you for sharing your experience following your stay at The Light hotel. It truly warms our heart to know that you had an memorable holiday at our hotel. It is nice to know that you have enjoyed our hotel location. Hope to welcome you and family back in the future Warm regards, The Light team

8/10 Good

MATILLA MANUEL

Liked: Cleanliness, staff & service, property conditions & facilities
The inner patio rooma are really really dark
Stayed 4 nights in Apr 2024
Response from La Sinh on 29 Apr 2024
Dear Matilla Manuel, Thank you for sharing your experience following your stay at The Light hotel. It truly warms our heart to know that you had an memorable holiday at our hotel. It is nice to know that you have enjoyed our hotel location. We have plan to renovate soon about the room and restaurant soon. Hope to welcome you and family back in the future Warm regards, The Light team

8/10 Good

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is near the downtown walking area, you dont even need to order a car for meals or drinks. Hotel staff was friendly. Overall it was a clean environment. Would stay again.
Stayed 3 nights in Apr 2024
Response from La Sinh on 22 Apr 2024
Dear Mr. David, Thank you for sharing your experience following your stay at The Light hotel. It truly warms our heart to know that you had an memorable holiday at our hotel. It is nice to know that you have enjoyed our hotel location. It is grateful to learn that you've found our service was attentive and friendly. Hope to welcome you back in the futureWarm regards, The Light team

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Light Hotel is EXCELLENT! Great, helpful staff ( "Tony" was especially kind in offering suggestions, showing me the amenities offered by the hotel.) It is very clean and comfortable, and the small rooftop pool was quite refreshing.The buffet breakfast was full of choice and delicious. The bar/lounge was friendly, welcoming, and the " Happy Hour" specials were especially nice. The location, near shops, " Train Street", and other Old Quarter sites makes this the perfect place to stay in Hanoi in my opinion. And the price was reasonable too! I'll definitely plan on staying here in the future when I return to Hanoi!!
Stayed 1 night in Apr 2024
Response from La Sinh on 6 Apr 2024
Dear Lisa, Thank you for taking the time to share your thought about The LIght Ha Noi. We are all more than happy to know that you had an excellent stay with us and you enjoyed every aspect of your stay including the location, the rooms,and the service provided by the staff especially Tony. We could not agree more: It is always the team that makes the difference. We sincerely hope to welcome you back to your Hanoi home at the soonest Warm regards,The Light hotel team

8/10 Good

Arvindar

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is set in the Old Quarter in Hanoi. Area around very walkable with lots of food options available. The hotel itself has a beautiful outside. The rooms are small & a little tight
Stayed 2 nights in Mar 2024
Response from La Sinh on 3 Apr 2024
Dear Arvindar, Thank you for sharing your experience on Expedia following your stay at The Light. It is nice to know that you have enjoyed our hotel location. It is grateful to learn that you've found our service was attentive and friendly. Thank you for recommending our hotel so warmly and we look forward to welcoming you and your family back for another memorable stay. Warm regards, The Light Team

10/10 Excellent

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Light is a Clean and comfortable hotel. The staff were friendly and helpful. The location, on the edge of the Old Quarter, made it a very walkable location for everything we wanted to see and do.
Response from La Sinh on 3 Apr 2024
Dear Ms. Elizabeth, Thank you for sharing your experience on Expedia following your stay at The Light. It truly warms our heart to know that you had an memorable holiday at our hotel. It is nice to know that you have enjoyed our hotel location. It is grateful to learn that you've found our service was attentive and friendly. Thank you for recommending our hotel so warmly and we look forward to welcoming you and your family back for another memorable stay. Warm regards, The Light team.

6/10 Okay

Ronald, Calgary

Liked: Cleanliness, staff & service
The staff were wonderful. Always quick to help. My room was roomy and clean. Although the description for the so called windows are a bit misleading. They are small and facing your neighbors window. The dont overlook anything other than your neighbor who have similar view. The breakfast was disappointing. Very limited selection and quite bland most days. The gym is alright. Bench press with Olympic barbell and plates that have a combine weight of 60kg. Not much, but better than nothing. Dumbells that go up to 24kg, Butterfly machine and pull down machine.Plus 2 treadmill and a stationary bike. A little cramp if you have more than 5 peole working out at a time. Open time is 10am-10pm. The location though is convenient because you can walk to all the sights and attractions in and out of the old quarter. Circle K is nearby and so is a Pharmacy. Tons of food option on both side of the hotel.
Stayed 3 nights in Feb 2024
Response from La Sinh on 3 Apr 2024
Dear Mr. Ronald, Thank you for sharing your experience on Expedia following your stay at The Light. We are so sorry that your room was not met your expectation. We have plan to renovate hotel in the future, if we have change to welcome back again you are a VVIP one. We would like to offer the voucher for the service as wellHope to see you and family again in the future Warm regards, The Light team.

10/10 Excellent

Martha

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from La Sinh on 3 Apr 2024
Dear Ms. Martha, Thank you for sharing your experience on Expedia following your stay at The Light. It truly warms our heart to know that you had an memorable holiday at our hotel. It is nice to know that you have enjoyed our hotel location. It is grateful to learn that you've found our service was attentive and friendly. Thank you for recommending our hotel so warmly and we look forward to welcoming you and your family back for another memorable stay. Warm regards, The Light team

6/10 Okay

Hung

Disliked: Property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Philip

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was very clean room with comfortable plush pillows. Breakfast included was very good with great variety. We had a spa day at the hotel and it was wonderful for the price- highly recommended. They also gave a small gift of local coffee at check out.
Stayed 2 nights in Dec 2023

10/10 Excellent

Cindy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, within walking distance to so many food and shopping locations. Staff was so kind and attentive, the room was very nice and roomy and the toilet was lovely Rug was a little warm but, we enjoyed our bed so much. Very comfy. Definitively a good stay and location gor the price, train is so close. We walked 45 minutes to the Scramble
Stayed 1 night in Dec 2023

10/10 Excellent

Rebecca Victoria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a beautiful hotel with incredible customer service. Even without a window, we loved our room and our every need was catered to. Probably the best breakfasts we had in terms of choice out of all the hotels we stayed in in Vietnam. Convenient location. Massages from the spa were also totally relaxing and convenient to have in the hotel. Would definitely recommend this hotel.
Stayed 2 nights in Oct 2023

10/10 Excellent

Stewart

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First class
This was an awesome place, cannot recommend it highly enough, the gym was ok, rooftop pool is good and sunbathing area, breakfast was first rate and the service awesome, the English is this hotel is the best and they make things run smoothly. A problem free and delightful stay. Will stay again!!
Stayed 1 night in Oct 2023

8/10 Good

Emily

Stayed 6 nights in Sep 2023

8/10 Good

Alvy

Liked: Cleanliness, staff & service
Not My Best Experience
The good things were only the breakfast (a vast selection of buffet) and location (located in Hoan Kiem but at a quiet spot). Other things were not that great. I rented out the most expensive room in the hotel (Grand Terrace Suite) but it was pretty basic. Firstly, I was really disappointed because although arranged before arrived I was only looking for a double bed, king or queen room, thus if they cannot provide this, I would prefer to cancel the booking, they assured me that my request is complied. When I arrived, I found my room with two single beds combined. It was very frustrating. The amenities in the Grand Terrace Suite were also quite basic compared to other Grand or most expensive rooms I stayed in Hanoi. Also for other hotels, it is normal to provide two cards when requested but it is weird that they rejected this request and can only provide one card for a room. The staff were kind. But for the money that I paid, I feel strongly is not worth it.
Stayed 2 nights in Sep 2023

8/10 Good

Patricia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location easy walkable to main areas for lake, shopping, dining etc. hotel staff very friendly and helpful. Rooms a little small with very limited storage most of clothes had to stay in suitcase for fortnight. Gym opening times limited. Would recommend
Stayed 14 nights in Aug 2023

10/10 Excellent

Beatrice

Stayed 2 nights in Aug 2023

8/10 Good

Andrew

Liked: Staff & service, room comfort
Very noisy large group of teenagers staying
Staff EXTREMELY helpful and kind especially the door men/ bell boys. Hotel a little dated. But clean. Shame that the gym doesn’t open until 1130 am as I’d like to exercise before breakfast. My main issue was when I stayed there were more than 150 teenagers staying on several floors. They were running around and screaming until after midnight singing and running between rooms. I asked a few times for them to be quiet if made no use. I got the impression they have groups like this staying often. It felt like a hostel.
Stayed 3 nights in May 2023

10/10 Excellent

Brian, APO

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff here were the most sincere and accommodating of all the places we stayed while in Vietnam. They took care of everything we needed with a smile and helpfulness. We would not even consider staying anywhere else in Ha Noi.
Stayed 1 night in May 2023

10/10 Excellent

eric

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Value for money, a fantastic hotel situated near to the Old Quater and the lake. Great breakfast, lovely clean rooms. Will stay again.

10/10 Excellent

Brian, APO

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at the light hotel were absolutely outstanding. The staff helped us arrange car transport, laundry, SIM cards and everything we needed to begin our trip. Great place to explore Ha Noi and surrounding area.

8/10 Good

Sui Ting

Travelled with partner
Liked: Cleanliness, staff & service
The staff were very friendly and trying really hard. No complaints whatsoever. However, small hotels do have limitations on what they can offer in terms of hardware.
Stayed 3 nights in May 2023

10/10 Excellent

Saksham Paul

Liked: Staff & service, amenities, property conditions & facilities
excellent property
Stayed 4 nights in Apr 2023

10/10 Excellent

siobhan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Great location friendly staff. Laundry service worth doing.
Stayed 3 nights in Mar 2023

6/10 Okay

Brad

Travelled with partner
Liked: Cleanliness, staff & service
Although the staff were very friendly and helpful, this is definitely not a 4 star experience. Our room was tiny, with no window, our sink leaked all over the floor, the room was extremely noisy and the cleaning staff banged on our door before 8 am asking if they could come in to clean our room even though we were checking out later that morning.

10/10 Excellent

Krystal

Travelled with partner
great dark room for sound sleep.
Stayed 2 nights in Mar 2023

8/10 Good

Sean

Stayed 1 night in Mar 2023

10/10 Excellent

Jeffrey A

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was very impressed with the service. Staff is very helpful. Jason is helping me with my trip to Sapa. I am really grateful for that. Room is clean and comfortable. Breakfast is very good. Highly recommend this hotel!
Stayed 1 night in Mar 2023

10/10 Excellent

Cory

Stayed 2 nights in Feb 2023

10/10 Excellent

Mo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and breakfast

10/10 Excellent

david

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel, would definitely stay again next time I’m in Hanoi Helpful staff

10/10 Excellent

Fayez

Stayed 2 nights in Jan 2023

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel. Friendly, helpful staff
Stayed 2 nights in Nov 2022

10/10 Excellent

Kirk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel great breakfast
Lovely hotel great breakfast
Stayed 3 nights in Nov 2022

10/10 Excellent

Terence

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for the old quarter.Staff were excellent, friendly and always willing to help.
Stayed 6 nights in Sep 2022

8/10 Good

Lawrence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
breakfast Buffet is great. Enjoyed the gym. Nice size for a hotel. Location is very convenient for touring Hanoi. Close to good restaurants and entertainment
Stayed 1 night in Mar 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved this hotel. Every one on staff went out of their way to make sure that I had a great stay. Good food, good local recommendations , they even booked hotel drop off and pick up to the airport, I would recommend this to everyone!
Stayed 1 night in Feb 2020

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Pros: Clean rooms and friendly staff. Pho for breakfast. Cons: Air conditioning remote control display was broken. Gaps around the shower door made bathroom floor wet.
Stayed 3 nights in Feb 2020

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Great location for sightseeing and shopping. All tours pick up from here. Efficient, friendly and extremely helpful staff. An extra mention to Rachael in reception for going above and beyond to help me sort problems with airport taxis both ways after my flight changed times by 5 hrs. She stayed over an hour after her shift finished to help us. Great breakfast and very clean. We had a windowless room and it was extremely comfortable and quiet despite being near the lifts. Would definitely stay here again.
Stayed 3 nights in Jan 2020

10/10 Excellent

Arnold

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, in the middle of the old city. Excellent service , clean, confortable , highly recomended
Buda temple need hotel
Stayed 3 nights in Dec 2019

2/10 Terrible

Verified traveller

The room was Not costing $70 for one night, other customers just paid $40 for same level room. Unfair for me booking in Orbitz
Stayed 7 nights in Dec 2019

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities
WE booked a deluxe room for 4 people through expedia for 2 adults and 2 kids listed as aged 10 and 13. When we arrived it turned out they simply do not have rooms for 4? The staff were very helpful and pleasant but the fact remained that they did not have a room for us. Some miscommunication between expedia and the hotel apparently. They did help us to get 2 rooms and the staff were lovely. The main issue was really that the walls were so thin!!! I could lie in my bed and hear the man in the toilet next door!!!! Not a great night sleep it must be said, between that, people talking in the hall, doors slamming we could hear everything.
Stayed 2 nights in Dec 2019

8/10 Good

Andre

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Dec 2019

6/10 Okay

Muhammad Raafay

Travelled with family
Liked: Cleanliness, staff & service
Stayed 5 nights in Nov 2019
Response from Darius Nguyen on 28 Nov 2019
Thank you for the review! It would be greatly appreciated if you could email us directly about the part we should do to improve our service. We wish you all the bests and hopefully welcome you back to our hotel for better service.

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hospitality and clean room!
Their service was amazing! Our flight got cancelled on the day of check-out. Travel manager, Anna by the reception desk helped us calling the Expedia from her desk and arranged late check out, plus hold our luggage after our check out time. Also provided us room to to cleanup ourselves right before heading out to the airport (8pm!). Thanks so much for your amazing hospitality! We will be back again🙏
Stayed 1 night in Oct 2019
Response from Darius Nguyen on 19 Nov 2019
Dear Sean, Thank you for your thoughtful review! It has been a pleasant time for us to serve you at The Light Hotel! And your good comment about our services is a great encouragement for us to maintain the good work that will bring the most joyful experiences for all of our customers. On behalf of the light hotel Hanoi team, we thank you for giving us the chance to serve you! We wish you all the bests, and hopefully welcome you back to Hanoi. Best regards, Darius Nguyen ----------------------------------- Front Office Manager | THE LIGHT HOTEL HANOI

8/10 Good

Miia, Singapore

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, very friendly staff. Nice breakfast buffet spread.
Stayed 4 nights in Oct 2019
Response from Darius Nguyen on 24 Oct 2019
Dear Miia, Thank you for your thoughtful review! It has been a pleasant time for us to serve you at The Light Hotel! And your good comment about our services is a great encouragement for us to maintain the good work that will bring the most joyful experiences for all of our customers. On behalf of the light hotel Hanoi team, we thank you for giving us the chance to serve you! We wish you all the bests, and hopefully welcome you back to Hanoi. Best regards, Darius Nguyen ----------------------------------- Front Office Manager | THE LIGHT HOTEL HANOI

10/10 Excellent

Pieter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent choice!
Stayed 3 nights in Oct 2019
Response from Darius Nguyen on 21 Oct 2019
Dear Pieter, Thank you for your thoughtful review! It has been a pleasant time for us to serve you at The Light Hotel! And your good comment about our services is a great encouragement for us to maintain the good work that will bring the most joyful experiences for all of our customers. On behalf of the light hotel Hanoi team, we thank you for giving us the chance to serve you! We wish you all the bests, and hopefully welcome you back to Hanoi. Best regards, Darius Nguyen ----------------------------------- Front Office Manager | THE LIGHT HOTEL HANOI

4/10 Poor

brian

Business traveller
Disliked: Property conditions & facilities, room comfort
Check room type
Not the best hotel. Buyer be ware. Make sure if you want room with WIndow View state so. Otherwise Room is just window on Dark Dark Alley about 5' wide 40' High. No fresh air. Staff is okay. But not the best hotel i have stayed in.
Stayed 1 night in Oct 2019
Response from Darius Nguyen on 17 Oct 2019
Dear Brian, Thank you for your honest review! Just a little reminder, the hotel room description states clearly how the room are and we also have photo of the room as well. On the other hand we would like to express our sincerest apology for any unpleasant feeling you had during your stay at our hotel. Your comment shows us the direction to improve on, so that we will deliver higher quality service for our next customers. On behalf of the light hotel Hanoi team, we thank you for giving us the chance to serve you! We wish you all the best, and hopefully welcome you back to Hanoi. Best regards, Darius Nguyen ----------------------------------- Front Office Manager | THE LIGHT HOTEL HANOI

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from Darius Nguyen on 17 Oct 2019
Dear Jose, Thank you for your thoughtful review! It has been a pleasant time for us to serve you at The Light Hotel! And your good comment about our services is a great encouragement for us to maintain the good work that will bring the most joyful experiences for all of our customers. On behalf of the light hotel Hanoi team, we thank you for giving us the chance to serve you! We wish you all the bests, and hopefully welcome you back to Hanoi. Best regards, Darius Nguyen ----------------------------------- Front Office Manager | THE LIGHT HOTEL HANOI

8/10 Good

Joseph

Liked: Staff & service
Good gym, bad pool.
Good gym (with brench press) and decent breakfast. This hotel is ok for the price but don't be fooled by the rooftop pool, it has no chairs and is basically a big bathtub on the roof. There are much better options in the area. I went back to Hanoi, stayed in Belle Vie Boutique hotel and loved it.
Stayed 3 nights in Sep 2019
Response from Darius Nguyen on 10 Oct 2019
Dear our valued guest, Thank you for your thoughtful review! It has been a pleasant time for us to serve you at The Light Hotel! And your good comment about our services is a great encouragement for us to maintain the good work. On the other hand, we would like to express our sincerest apology for any unpleasant feeling you had during your stay at our hotel. Your comment shows us the direction to improve on, so that we will deliver higher quality service for our next customers. On behalf of the light hotel Hanoi team, we thank you for giving us the chance to serve you! We wish you all the best, and hopefully welcome you back to Hanoi. Best regards, Darius Nguyen ----------------------------------- Front Office Manager | THE LIGHT HOTEL HANOI