Panoramic Suite | Premium bedding, memory-foam beds, minibar, desk
Check availability

Reviews of Hanoi E Central Hotel

4 out of 5
Hanoi E Central Hotel
18A Lo Su Street, Hoan Kiem Dist, Hanoi

Reviews

9.6

Exceptional

Rating 10 - Excellent. 270 out of 338 reviews" "
Rating 8 - Good. 58 out of 338 reviews" "
Rating 6 - Okay. 7 out of 338 reviews" "
Rating 4 - Poor. 2 out of 338 reviews" "
Rating 2 - Terrible. 1 out of 338 reviews" "

9.6/10

Cleanliness

9.8/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

4/10 Poor

Joe

Disliked: Cleanliness, amenities, property conditions & facilities
breakfast not too many choices wifi really sucks the hotel was ok I stayed at other hotel much better close to every things. Won’t come back again.
Stayed 3 nights in Apr 2024

8/10 Good

Kathleen

Liked: Cleanliness, staff & service
Good location…fairly quiet street; can get to central part of old town with 5-6 minute walk. Staff is friendly and helpful. Older hotel but overall clean. You can exchange dollars to VND no charge. Just let front desk know ahead of time to ensure they have VND available.
Stayed 5 nights in Feb 2024

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff, neighborhood a bit loud but that is Asia. A good value hotel ...not a hostel, not the Metropol.
Stayed 3 nights in Jan 2024

10/10 Excellent

Puilan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, walkable to any tour spots, a lot of restaurants around, hotel provided a list of Vietnamese food in English and Vietnamese name, so I could understand what to order when I went out; free storage suitcase, free breakfast
Stayed 1 night in Jan 2024

10/10 Excellent

Yeo-Re

very friendly and accomodating
Stayed 1 night in Nov 2023

10/10 Excellent

K.D

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location with a 5 star is deserving of this remarkable and beautiful hotel, A Big Thank You to the ambassador to their hotel by the name of "Lily". You can be assured of her warm and genuine smile and will put, any weary Traveller at ease. Her remarkable peoples, touch is infectious and the happiness from everyone staying there shows. We would definitely recommend, anyone coming to Hanoi to experience this centrally located hotel. You would be spoilt for choice. Food to clothings to souvenirs are lined along every street you walk. The staffs are very well mannered, smartly dressed and caters to your every need if you need any advise or help. A BIG THANK YOU TO EVERYONE AT Hanoi E Central Hotel. A Memory of a Lifetime.
Stayed 4 nights in Jun 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly, clean, reasonably-priced digs in Hanoi
This small hotel was our Hanoi home away from home, off and on, for 2 weeks. Excellent location in the Old Quarter of Hanoi, just outside the main tourist section. Close to the lake, shops, and restaurants. Clean and quiet, with a nice breakfast. The staff was excellent - whether for booking tours, tickets, limousines and Grab rides, or re-arranging our scheduled stay - and after various excursions out of town we were welcomed back as old friends. Hanoi E Central is one of the reasons we'll carry fond memories of our visit to Viet Nam back home. Thanks to Lily and all the rest of the hotel staff!
Stayed 5 nights in Apr 2023

10/10 Excellent

lisa

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Nicest and central hotel in Old Quarter. Hotel arranged all kind of trip for My family, good service and good prices…
Stayed 1 night in Apr 2023
Response from ms Rosa on 26 Apr 2023
Dear Ms Lisa Thank you very much for sharing your marvelous comments, we are flattered to read know that you enjoyed all your times with us. We are humbled by your kind words, rest assured that we will share to our team for the purpose of inspiring them to continuously strive hard in achieving excellence. We are looking forward to be at your service again on your next Magnifique journey. I wish you a happy festive season. Warm regards, Ms Rosa - Hotel Manager

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Smelly!
Hotel is definitely 2 stars. not 4 stars. Room and lobby smells of sewage.
Stayed 3 nights in Mar 2023
Response from ms Rosa on 21 Apr 2023
Dear Our valued guests, Thank you so much for your review.I saw your booking, you did not show up our hotel and did not take any experience with our hotel. I dont know why you do it? You tried to book and review not true about our hotel. We have many good and true review from our guests. The guests will know our service from the real experience.Kind regards, ms Rosa. Sale Executive.

10/10 Excellent

Matt

Travelled with family
Liked: Staff & service
Great service!
This review is all about the service and not the hotel as much. We were originally scheduled to stay here but because of eVisa delays due to Tet we were unable to make our original trip work. However Mai was able to walk us through the changing schedule and helped us rebook our transfers and food tour. She was amazing and even transfered us to a sister hotel at a discounted price since with our new date, our rooms weren't available. So we can't comment on this hotel since we didn't stay there but the sister hotel was good and the staff amazing so with the same management I'd assume this hotel would have been good as well.
Stayed 2 nights in Jan 2023
Response from ms Rosa on 19 Mar 2023
Dear Mr Matt, Thank you very much for sharing your marvelous comments, we are flattered to read know that you enjoyed all your times with us. We are humbled by your kind words, rest assured that we will share to our team for the purpose of inspiring them to continuously strive hard in achieving excellence. We are looking forward to be at your service again on your next Magnifique journey. I wish you a happy festive season. Warm regards, Ms Rosa - Hotel Manager

10/10 Excellent

Brendan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had the most pleasant stay here! The concierge made every effort to make my stay enjoyable and even looked after me when I fell sick in Hanoi. I strongly recommend E Central to anyone visiting Hanoi and wanting to experience the Old Quarter.
Response from ms Rosa on 19 Mar 2023
Dear Mr Brendan Thank you very much for sharing your marvelous comments, we are flattered to read know that you enjoyed all your times with us. We are humbled by your kind words, rest assured that we will share to our team for the purpose of inspiring them to continuously strive hard in achieving excellence. We are looking forward to be at your service again on your next Magnifique journey. I wish you a happy festive season. Warm regards, Ms Rosa - Hotel Manager

10/10 Excellent

Patricia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at this property are amazing. They are so helpful and try very hard to speak English. Lucy was amazing. She helped us organise activities and had suggestions of things to do. She made a point of remembering our names. The property is small and there are only 3 rooms to a floor. I would suggest you request a larger room. Our room was pretty small with nowhere to really put your suitcases. The location is perfect for the Fri, Sat and Sunday market.
Response from ms Rosa on 19 Mar 2023
Dear Ms Patricia, Thank you very much for sharing your marvelous comments, we are flattered to read know that you enjoyed all your times with us. We are humbled by your kind words, rest assured that we will share to our team for the purpose of inspiring them to continuously strive hard in achieving excellence. We are looking forward to be at your service again on your next Magnifique journey. I wish you a happy festive season. Warm regards, Ms Rosa - Hotel Manager

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super friendly staff. Special thanks to Lucy for helping us with restos, bars, and sightseeing. Very well located and perfect to discover the town for a couple of days
Stayed 1 night in Dec 2022

10/10 Excellent

Cristiano

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of this stay was really good. Not full on centre of the Old quarter, but just a jump away from the lake. The staff is very helpful with any questions you have and very kind.
Response from ms Rosa on 19 Mar 2023
Dear Mr Cristiano, Thank you very much for sharing your marvelous comments, we are flattered to read know that you enjoyed all your times with us. We are humbled by your kind words, rest assured that we will share to our team for the purpose of inspiring them to continuously strive hard in achieving excellence. We are looking forward to be at your service again on your next Magnifique journey. I wish you a happy festive season. Warm regards, Ms Rosa - Hotel Manager

10/10 Excellent

Liak

Stayed 1 night in Dec 2022

10/10 Excellent

Ashish

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The night we arrived it was 10.30 and Jeremy made sure our check in was smooth. He even carried all our luggage to the room. Lucy and Neo were there every step of the way supporting and helping with everything we asked. Two of ths sweetest people I have met. Both of them are bursting with energy and we heard nothing but “yes”. Duc is a sweet boy always greeted us on our way through the door. On our last day we were getting dropped off and it was raining. Duc saw us and ran with 2 umbrellas in hand. I would not think twice to stay here on our next trip to Hanoi. And, we had the suite on the top floor with a large balcony and amazing view. Breakfast every morning was a ritual and food was amazing. Location of the hotel is perfect to walk everywhere.
Response from ms Rosa on 19 Mar 2023
Dear Mr AShish, Thank you very much for sharing your marvelous comments, we are flattered to read know that you enjoyed all your times with us. We are humbled by your kind words, rest assured that we will share to our team for the purpose of inspiring them to continuously strive hard in achieving excellence. We are looking forward to be at your service again on your next Magnifique journey. I wish you a happy festive season. Warm regards, Ms Rosa - Hotel Manager

10/10 Excellent

Huyen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our 1 night, the staff are excellent whatever we asked for help.

8/10 Good

Trang

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staying at this hotel truly captured Hanoi for me....the hospitality here is at the highest level....the kindest staff....great breakfast....I was sad to leave this place....and I will definitely stay there again as it was everything I could hope for and more...
Stayed 4 nights in Dec 2022
Response from ms Rosa on 19 Mar 2023
Dear Mr Robert, Thank you very much for sharing your marvelous comments, we are flattered to read know that you enjoyed all your times with us. We are humbled by your kind words, rest assured that we will share to our team for the purpose of inspiring them to continuously strive hard in achieving excellence. We are looking forward to be at your service again on your next Magnifique journey. I wish you a happy festive season. Warm regards, Ms Rosa - Hotel Manager

8/10 Good

Aung Myin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The staff and location were excellent but the wifi was terrible at least in my room. Cannot even connect to it.
Stayed 2 nights in Dec 2022

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Service & Nice Location
Neo and everyone who works here is so kind and helpful. It really made my stay more enjoyable.
Stayed 1 night in Nov 2022
Response from ms Rosa on 19 Mar 2023
Dear Ms Catherine, Thank you very much for sharing your marvelous comments, we are flattered to read know that you enjoyed all your times with us. We are humbled by your kind words, rest assured that we will share to our team for the purpose of inspiring them to continuously strive hard in achieving excellence. We are looking forward to be at your service again on your next Magnifique journey. I wish you a happy festive season. Warm regards, Ms Rosa - Hotel Manager

10/10 Excellent

Tony

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant location, helpful and friendly staff. Will stay here again if we return to Hanoi.
Stayed 3 nights in Nov 2022

8/10 Good

Oh

Stayed 1 night in Nov 2022

10/10 Excellent

Chiahn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommended.
Stayed 4 nights in Nov 2022

10/10 Excellent

Valorie

Stayed 1 night in Nov 2022

10/10 Excellent

Anand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
OUTSTANDING STAFF
Special thanks to Mai Le for arranging airport pickup at 1:00 AM. I called from the airport in the middle because I didn’t see the precooked taxi. Though at home and not at work, you still responded and within a few minutes I saw the driver with my name at the designated pillar. Also, many thanks to Neo for his persistent help in getting my lost airline luggage delivered to the hotel. Besides, Neo is the best among all your nice staff. Finally, thanks to the girl (don’t remember her name) wo checked me out and help me use the Grab app.
Stayed 4 nights in Oct 2022
Response from ms Rosa on 19 Mar 2023
Dear mr Anand, Thank you very much for sharing your marvelous comments, we are flattered to read know that you enjoyed all your times with us. We are humbled by your kind words, rest assured that we will share to our team for the purpose of inspiring them to continuously strive hard in achieving excellence. We are looking forward to be at your service again on your next Magnifique journey. I wish you a happy festive season. Warm regards, Ms Rosa - Hotel Manager

10/10 Excellent

Susan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Daytime manager, Mr. Son, is 1 of the best manager we’d ever met. He went above & beyond his duty to help us to book our tour to Ninh Binh & store some of our foods that need refrigeration. Thank you for all your help & we’ll see you again on our next trip to vn

10/10 Excellent

Daniel

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, amazing location, stop notch staff! Great place
Stayed 2 nights in Oct 2022

8/10 Good

chris

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean but a bit old...all street foods around
Stayed 2 nights in Oct 2022

10/10 Excellent

Yumi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Oct 2022

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff, especially Lucy and Neo, went above and beyond for us. They assisted with calling taxis for us, restaurant recommendations, directions and many more. The room was kept clean by the maids, the AC always worked, and the shower was hot after running it for a few minutes. I would definitely staff here again if I’m ever back in Hanoi. The hotel is close to everything in the Old Quarter. Amazing property and the staff take their jobs very seriously and will work hard to take care of you. Highly recommended.
Stayed 8 nights in Sep 2022

10/10 Excellent

Long, Centreville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff is second to none
Stayed 2 nights in Oct 2022

10/10 Excellent

Phieu

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room, comfortable bed. Very good service to the airport.
Stayed 1 night in Oct 2022

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
comfortable and convenient
Small Hotel located within a stone throw of everything you want to see in Hanoi. The staff were so helpful and friendly. Nothing seemed too much trouble, from providing umbrellas, to packing breakfast if you were day-tripping early, to booking Grabs, and information and tours. I really enjoyed my stay here, and would certainly make a return booking. Rob and Vanya
Stayed 4 nights in Sep 2022

10/10 Excellent

Benedict Tian Hee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, very friendly and hospitable staff. We were also given a complimentary basket of fruits which was not expected at all.
Stayed 4 nights in Jul 2022

10/10 Excellent

DANIEL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right in centre on Hanoi. Great staff. Good food.
Stayed 2 nights in Jul 2022

10/10 Excellent

John

Liked: Cleanliness, staff & service
Stayed 7 nights in Jun 2022

8/10 Good

karen

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is excellent to the lake and Old Quarter. The staff is very friendly and accommodating: helped us with last minute tours, changed currency, and arranged for airport drop off. Room was clean and modern. Loved our stay there ❤️.
Stayed 3 nights in Jun 2022

6/10 Okay

Anurag

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jun 2022

10/10 Excellent

khuong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2022

10/10 Excellent

Lefebvre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020

10/10 Excellent

Lefebvre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2020

8/10 Good

TAM

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020

8/10 Good

Bridget

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay again!!
Very helpful front desk staff, able to assist with tours as well reloading your cell phone. Great location, Excellent breakfast buffet. One of best massages ever from the house spa.
Stayed 3 nights in Jan 2020

8/10 Good

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Winter 2020
Service was excellent! Rooms and bathrooms were a little small, but good location to see the sights of old town and the French Quarter. Restaurant was good, but breakfast menu is limited. Noticed some mildew and floor very slippery in shower, otherwise would have given it 5 stars.
Stayed 7 nights in Jan 2020

10/10 Excellent

Karina, New York, NY

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every staff member was extraordinary. They were extremely attentive and kind. We felt we were well taken care of during our stay.
Stayed 2 nights in Jan 2020

10/10 Excellent

Jerome

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great choice in central Hanoi
Great location and super nice staff. Room was nice and cosy!
Stayed 4 nights in Jan 2020

10/10 Excellent

jinseok

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff is really nice and helpful. The rooms are clean and comfortable. We had an excellent time there and would gladly come back again
Stayed 3 nights in Jan 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2020