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Relais & Chateaux Chaptel Hangzhou

4.0 star property
Upscale Art Deco hotel, walk to West Lake

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your current months are May, 2024 and June, 2024.
May 2024
June 2024

Relais & Chateaux Chaptel Hangzhou

Photo gallery for Relais & Chateaux Chaptel Hangzhou

Courtyard
Interior entrance
Classic villa | Premium bedding, down duvets, Select Comfort beds, free minibar
Daily buffet breakfast (CNY 188 per person)
Family Suite, Multiple Beds, Balcony | Bathroom | Separate bathtub and shower, deep-soaking bathtub, rainfall showerhead

Overview of Relais & Chateaux Chaptel Hangzhou

Reviews
8.8

Excellent

Popular amenities

  • Breakfast availableBreakfast availableBreakfast available
  • Parking includedParking includedParking included
  • Free WiFiFree WiFiFree WiFi
  • LaundryLaundryLaundry
  • Air conditioningAir conditioningAir conditioning
  • RestaurantRestaurantRestaurant

Explore the area

Map
No.57, Changsheng Road, Shangcheng, Hangzhou, 310006
  • Popular LocationWest Lake4 min walk
  • Popular LocationBroken Bridge14 min walk
  • Popular LocationLingyin Temple8 min drive
  • AirportHangzhou (HGH-Xiaoshan Intl.)35 min drive
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Room options

View all photos for Deluxe villa　

Deluxe villa　 | Premium bedding, down duvets, Select Comfort beds, free minibar

Deluxe villa　

Highlights

Furnished balcony or patio
Separate dining area
Soundproofed
Air conditioning
Free cots/infant beds
Free minibar items
Flat-screen TV
Pillow menu
  • 6458 sq ft
  • Sleeps 9
  • 4 Queen Beds

View all photos for Deluxe Suite, 1 King Bed, Ensuite, Garden Area

Premium bedding, down duvets, Select Comfort beds, free minibar

Deluxe Suite, 1 King Bed, Ensuite, Garden Area

Highlights

Balcony
Soundproofed
Air conditioning
Free cots/infant beds
Free minibar items
Flat-screen TV
Pillow menu
Premium bedding
  • 1076 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Townhome, 1 King Bed, Terrace

Premium bedding, down duvets, Select Comfort beds, free minibar

Classic Townhome, 1 King Bed, Terrace

Highlights

Terrace
Soundproofed
Air conditioning
Free cots/infant beds
Free minibar items
Flat-screen TV
Pillow menu
Premium bedding
  • 1076 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Family Townhome, 2 Bedrooms, Patio, City View

Premium bedding, down duvets, Select Comfort beds, free minibar

Family Townhome, 2 Bedrooms, Patio, City View

Highlights

Patio
Soundproofed
Air conditioning
Free cots/infant beds
Free minibar items
Flat-screen TV
Pillow menu
Premium bedding
  • 1292 sq ft
  • City view
  • Sleeps 3
  • 1 Large Single Bed and 1 King Bed

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About the area

Hangzhou

Relais & Chateaux Chaptel Hangzhou is located in Shangcheng, a neighbourhood in Hangzhou, and is in a shopping district. Broken Bridge and Lingyin Temple are notable landmarks, and some of the area's popular attractions include Hangzhou Botanical Garden and Hangzhou Zoo. No.2 Park and West Lake are two other places to visit that come recommended.
Visit our Hangzhou travel guideOpens in a new window

What's nearby

  • West Lake - 4 min walk
  • Broken Bridge - 14 min walk
  • Hangzhou Tower Shopping Mall - 3 min drive
  • Zhejiang University Yuquan Campus - 5 min drive
  • Lingyin Temple - 8 min drive

Getting around

  • Longxiangqiao Station - 3 min walk
  • Hangzhou Station - 11 min drive
  • Hangzhou (HGH-Xiaoshan Intl.) - 34 min drive

Restaurants

  • 必胜客 - 2 min walk
  • 台北纯k - 2 min walk
  • 蕉叶泰国餐厅 - 2 min walk
  • 菲乐酒家 - 1 min walk
  • 小南国 - 2 min walk

About this property

Relais & Chateaux Chaptel Hangzhou

Upscale hotel near West Lake
Located close to No.2 Park and Broken Bridge, Relais & Chateaux Chaptel Hangzhou provides an airport shuttle, a terrace and a coffee shop/cafe. Stay connected with free in-room WiFi, and guests can find other amenities, such as a garden and dry cleaning/laundry services.
You'll also enjoy the following perks during your stay:
  • Free self-parking
  • Buffet breakfast (surcharge), a round-trip airport shuttle (surcharge) and express check-out
  • A porter/bellboy, a 24-hour front desk and luggage storage
Room features
All guest rooms at Relais & Chateaux Chaptel Hangzhou boast comforts, such as premium bedding and pillow menus, as well as thoughtful touches, such as air conditioning and free stocked minibars.
Other conveniences in all rooms include:
  • Select Comfort beds, down duvets and free cots/infant beds
  • Bathrooms with rainfall showers and deep-soaking baths
  • 32-inch flat-screen TVs with cable channels
  • Wardrobes/cupboards, electric kettles and daily housekeeping

Awards and affiliations

The property is a member of Relais & Chateaux.

Languages

Chinese (Mandarin), English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Return airport shuttle (surcharge)
  • Free self parking on site
  • Limited on-site parking

Food and drink

  • Daily buffet breakfast available for a fee: CNY 188 for adults and CNY 94 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Family friendly

  • Free cot
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Business services

  • 24-hour business centre
  • Meeting room

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 2 floors
  • Art Deco architecture
  • Built in 1930
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Pillow menu
  • Premium bedding
  • Select Comfort mattress

Bathroom

  • Deep soaking bathtub
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Desk
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for CNY 575.0 per day.
Free cots are available on request at the property

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: CNY 1000.0 per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: from approximately CNY 188 for adults and from CNY 94 for children
  • Rollaway bed fee: CNY 575.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a security system and a first aid kit

We should mention

This property does not have any lifts
Only registered guests are allowed in the guestrooms
Parking height restrictions apply

National rating

For the benefit of our customers, we have provided a rating based on our ratings system.

Property is also known as

Relais Chateaux Chaptel Hangzhou Hotel
Relais Chateaux Chaptel Hotel
Relais Chateaux Chaptel Hangzhou
Relais Chateaux Chaptel
Relais & Chateaux Chaptel Hangzhou Hotel
Relais & Chateaux Chaptel Hangzhou Hangzhou
Relais & Chateaux Chaptel Hangzhou Hotel Hangzhou

Frequently asked questions

Is Relais & Chateaux Chaptel Hangzhou pet-friendly?

No, pets are not allowed at this property.

How much is parking at Relais & Chateaux Chaptel Hangzhou?

Self-parking is free at this property.

What time is check-in at Relais & Chateaux Chaptel Hangzhou?

Check-in start time: 2:00 PM; check-in end time: anytime.

What time is check-out at Relais & Chateaux Chaptel Hangzhou?

Checkout is at noon.

Does Relais & Chateaux Chaptel Hangzhou provide a shuttle to the airport?

Yes, there's an airport shuttle.

Where is Relais & Chateaux Chaptel Hangzhou located?

Located in Shangcheng, this hotel is within a 10-minute walk of West Lake and No.2 Park. Broken Bridge and China Academy of Art are also within 1 mi (2 km). Longxiangqiao Station is only a 3-minute walk and Ding'an Road Station is 14 minutes.

Relais & Chateaux Chaptel Hangzhou Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 3 out of 7 reviews" "
Rating 8 - Good. 4 out of 7 reviews" "
Rating 6 - Okay. 0 out of 7 reviews" "
Rating 4 - Poor. 0 out of 7 reviews" "
Rating 2 - Terrible. 0 out of 7 reviews" "

8.4/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Rina, Toronto

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a suite rather than a room. You get a huge space, more than enough for a family! The hotel is a historical site and preserved well. The staff are well trained, very nice and professional. The property itself is really nice and worth the price. One bad thing is if your neighbours upstairs are not mindful of others and party at night, the sound can be a bit disturbing.
Stayed 3 nights in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location!
Great location within 5min walking distance to west lake, major shopping area and restaurants. Nice vintage experience in historic building. Breakfast buffet is good. A solid 4 star experience.
Stayed 2 nights in Sep 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great place
Very good location .great service
Stayed 2 nights in Aug 2018

10/10 Excellent

Yingyan

Wonderful stay! Staff are nice, location is quite convenient. Enjoyed it
Stayed 1 night in Jul 2021

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
5月上旬に蚊が多かった。 朝ごはんの種類を増やして欲しい！
Stayed 2 nights in May 2021

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
在5年前住过这特色酒店，当时酒店开了不久，独特的风格使我老婆特别喜欢。这次再到杭州，老婆指定要住这里。设施和服务还是相当不错。唯一要挑剔的是厕所没有抽风，做完大事臭味很久都不散。
Stayed 1 night in Dec 2019

8/10 Good

JIA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2018