Ratings based on 224 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
91% of guests recommend
4.0 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveller

Out on a limb

Posted 28-May-2015
Pros: Not much
Cons: Staff attitude
I didn't appreciate that I would be staying in a separate building which was at least a 5 minute walk from the main hotel. This was a pain but would have been worse in the rain!! My room was way way too hot and had no air conditioning Staff were polite(it) but they appeared to regard people asking for room service as a real pain Didn't bother having breakfast as couldn't be bothered to walk back and fore to the annexe
2 out of 5
by A verified traveller from australia

Ask about your bed

Posted 06-Apr-2015
Unfortunately the room we were allocated only had a fold out wall bed. This was not mentioned when we booked and checked in. We told staff the next morning and were given a 50% refund after some pushing. Lovely grounds however I would recommend checking the room facilities prior to booking.
4 out of 5
Recommended
for Everyone
by A verified traveller

Manager was excellent dealing with a minor problem

Posted 16-Mar-2015
staff were friendly, room service was prompt menu offered great choices and very fairly priced
1 out of 5
Recommended
for Business Travellers
by A verified traveller

Nice setting , hotel needs updating

Posted 10-Mar-2015 on Hotels
Had room next to reception ;so could hear lots of noise. Room not that clean. plenty of parking , was going to stay another night decided to cancel and book into local Premier Inn
2 out of 5
by A verified traveller

Tiny rooms, tiny bathroom. dredfull room service

Posted 08-Mar-2015
Pros: Grand location
Cons: Room service menu and pricing
Room was tiny, bathroom even smaller, hardly enough room to stand in the shower, room service menu very limited, I chose a burger, came with chips ( not many and cold) had to wait 45 mins, no cuttelry, salt, or sauces Burger was nice but no value in the price for what it was Room was far too hot with no way to change temperature Iron in room was not a steam iron, impossible to iron a shirt with Appriciate hotel is an old manor house however expect better rooms and services from Devere Also it was a magical mystery tour to get to room with suit, overnight bag and laptop bag
3 out of 5
by A verified traveller from London

Impersonal Corporate Hotel with some Good Points

Posted 02-Mar-2015
Pros: Peaceful location
Cons: Breakfast food - kept too long - over cooked
Location: Good pubs, The Vyne - lovely Tudor National Trust House (11 miles), Sandham Memorial Chapel (16miles) with Stanley Spencer murals, Basingstoke Theatre
We stayed in a Superior Room in The Grange building, 3 mins walk from the Mansion. The Grange isn't really manned and there is music playing in an empty lounge, presumably to give an occupied feel. In actual fact the room and bathroom were good, with an additional curtained off desk area, but disappointingly no view over the grounds. It was so quiet and restful - no extraneous noise. It is basically a conference building and even the Mansion has a corporate feel. This makes it very impersonal. However the staff were good. The grounds are huge and lovely. Parking is good. There are excellent up market pubs nearby. Slight downside was the rather dried and frazzled breakfast. Fruit good but the hot food had been kept heated for too long. Overall we did actually like it but the jury is out about returning. It's has good and bad points.
4 out of 5
Recommended
for Families
by A verified traveller

overnight stay

Posted 01-Mar-2015 on Hotels
Room is modern and comfortable but small. The burger we ordered was very rubbery.
4 out of 5
Recommended
for Couples
by A verified traveller

country get away

Posted 23-Feb-2015 on Hotels
Lovely setting, staff friendly and helpful. Rooms to good standard but could do with a refurb as looking a bit tired.
4 out of 5
Recommended
for Business Travellers
by Ben from Newmarket

Nice hotel with great staff.

Posted 22-Feb-2015 on Hotels
The hotel was nice - though I was in The Grange, a separate building to the main hotel, a more modern building. Room was clean and tidy. One thing I will say is that the staff were all excellent, everyone I dealt with was very friendly and professional. I had a burger from the room service menu, and it was great.
4 out of 5
Recommended
for Business Travellers
by Raymond from ash surrey

soundproofing

Posted 22-Feb-2015 on Hotels
a very unplanned stay at the last minute but the only problem was out of the hotels control as such, with the rom next door having the TV on load which shows the soundproofing to be poor. but this was rectified by reception