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Reviews of Homewood Suites by Hilton Burlington

3 out of 5
Homewood Suites by Hilton Burlington
975 Syscon Rd, Burlington, ON

Reviews

8.8

Excellent

Rating 10 - Excellent. 277 out of 489 reviews" "
Rating 8 - Good. 139 out of 489 reviews" "
Rating 6 - Okay. 44 out of 489 reviews" "
Rating 4 - Poor. 14 out of 489 reviews" "
Rating 2 - Terrible. 15 out of 489 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

a.c.

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the home-like feel of the suite. Reasonable price. Decent options for included breakfast.
Stayed 2 nights in May 2024
Response from Clarence on 6 May 2024
I wanted to say thanks for your recent stay here at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Clarence on 6 May 2024
I wanted to say thanks for your recent stay here at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

8/10 Good

kristy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked that the rooms had kitchens. Not all rooms had a bath tub.. Bedding worn and should be replaced
Stayed 3 nights in Apr 2024
Response from Clarence on 30 Apr 2024
I wanted to say thanks for your recent stay here at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

10/10 Excellent

Jacob

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Clarence on 29 Apr 2024
I wanted to say thanks for your recent stay here at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

6/10 Okay

Paz

Stayed 1 night in Mar 2024
Response from Clarence on 1 Apr 2024
I wanted to say thanks for your recent stay here at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

10/10 Excellent

Danielle

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel was great for our dance comp! Only 2 downfalls: the pool was freezing cold and the beds were way too soft. Besides those, the breakfast was great, the rooms were spacious and the facility was clean. The staff were all very friendly, even at 6 am for breakfast!
Stayed 1 night in Mar 2024
Response from Clarence on 25 Mar 2024
I wanted to say thanks for your recent stay here at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

8/10 Good

Patricia

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024
Response from Clarence on 25 Mar 2024
I wanted to say thanks for your recent stay here at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

10/10 Excellent

Connie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Clarence on 8 Mar 2024
I wanted to say thanks for your recent stay here at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

10/10 Excellent

Valerie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Clarence on 21 Feb 2024
I wanted to say thanks for your recent stay here at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Front desk staff were great and hotel was nice and quiet
Stayed 1 night in Feb 2024
Response from Clarence on 20 Feb 2024
I wanted to say thanks for your recent stay here at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

10/10 Excellent

brent

Liked: Cleanliness, staff & service, property conditions & facilities
Good, no issues
Stayed 1 night in Feb 2024
Response from Clarence on 20 Feb 2024
I wanted to say thanks for your recent stay here at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

10/10 Excellent

kahnae

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
The breakfast was really good but it ends too early.
Stayed 12 nights in Feb 2024
Response from Clarence on 20 Feb 2024
I wanted to say thanks for your recent stay here at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

2/10 Terrible

kerry, Mississauga

Business traveller
The furniture in the room had animal damage. The sofa was shredded on both sides. The look of the rooms was also very dated. The smell in the hallway was horrible.
Stayed 1 night in Jan 2024
Response from Clarence on 6 Feb 2024
Thank you for staying with us and we are very sorry that we were not able to provide the service our guests expect from us. Once again my apologies and we hope to welcome you back in the future.

8/10 Good

Edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hot breakfast each morning... comfortable rooms but flooring needs updating and cloth furniture is definitely needing replacement
Stayed 22 nights in Dec 2023
Response from Mahesh on 26 Jan 2024
Hi EdwardThank You for your stay, and review. glad you enjoyed our breakfast

8/10 Good

liz

Liked: Cleanliness, property conditions & facilities, room comfort
Be kind to your customers !!
The stay was ok . I was disappointed when I asked for a room by the elevator as my husband had just had a hi replacement .They put us as far away as they could have , the last room left at the end of the hall. There were tons of rooms available !!!!
Stayed 1 night in Dec 2023
Response from Mahesh on 26 Dec 2023
HI LizThank you for choosing Homewood Suites as your stay, we are so sorry to hear that you haven’t got the room closed to elevator. Room type you booked (Studio suites) are all located end of the hallway.Please let us know next time you booking with us, we will make sure that you will get a room closed to elevator (our one-bedroom suites are located closed to the elevator)We hope you decide to stay with us future

4/10 Poor

Verified traveller

Business traveller
Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Clarence on 6 Feb 2024
I wanted to say thanks for your recent stay here at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

10/10 Excellent

Ricky

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Clarence on 6 Feb 2024
I wanted to say thanks for your recent stay here at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

10/10 Excellent

Naoko

Liked: Amenities
Stayed 1 night in Dec 2023
Response from Clarence on 6 Feb 2024
I wanted to say thanks for your recent stay here at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

10/10 Excellent

Garrett

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Clarence on 10 Nov 2023
I wanted to say thanks for your recent stay here at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

6/10 Okay

Bradley

Liked: Cleanliness, property conditions & facilities, room comfort
Very ok
Very okay nothing great hotel next door just as good
Stayed 2 nights in Nov 2023
Response from Clarence on 6 Nov 2023
I wanted to say thanks for your recent stay here at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

10/10 Excellent

ninh

Stayed 1 night in Oct 2023
Response from Clarence on 11 Oct 2023
I wanted to say thanks for your recent stay here at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Pleasant check-in, and friendly service. Needed to change rooms because originally-booked room had lots of pet hair on sheets (realized afterward it’s a pet-friendly hotel). Excellent continental breakfast in the morning including eggs, sausages, cereals, toast, bagels, pancakes, oatmeal and so on.
Stayed 1 night in Oct 2023
Response from Clarence on 11 Oct 2023
I wanted to say thanks for your recent stay here at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

8/10 Good

Richard, GLENDALE

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Clarence on 10 Oct 2023
I wanted to say thanks for your recent stay here at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

10/10 Excellent

Louise

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very pleasant and accommodating- didn’t like our room being beside the basketball court - would change that booking next time
Stayed 5 nights in Oct 2023
Response from Mahesh Ganegala on 7 Oct 2023
Hi LouiseThank you for your response. we glad you like our staff.please let us know, when you are booking next time. we will assign room away from basketball court.

10/10 Excellent

Lee-Ann

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were happy with the hot breakfast, and the free and unexpected upgrade to our room.
Stayed 1 night in Sep 2023
Response from Clarence on 27 Oct 2023
I wanted to say thanks for your recent stay here at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

4/10 Poor

Kin

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
I was disappointed by the age of the property and lack of renovations. Always had good experience with Hilton properties.
Stayed 1 night in Sep 2023
Response from Clarence on 2 Oct 2023
Thank you for staying with us and we are very sorry that we were not able to provide the service our guests expect from us. Once again my apologies and we hope to welcome you back in the future.

8/10 Good

Dustin, Welland

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were friendly and welcoming. Room was large and spacious. Overall had a good stay.
Stayed 1 night in Sep 2023
Response from Clarence on 22 Sept 2023
I wanted to say thanks for your recent stay here at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

2/10 Terrible

Sandra

Stayed 1 night in Sep 2023
Response from Clarence on 2 Oct 2023
Thank you for staying with us and we are very sorry that we were not able to provide the service our guests expect from us. Once again my apologies and we hope to welcome you back in the future.

10/10 Excellent

Camille

Stayed 1 night in Sep 2023
Response from Clarence on 11 Sept 2023
I wanted to say thanks for your recent stay here at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

8/10 Good

Karen

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
clean
Stayed 25 nights in Aug 2023
Response from Clarence on 7 Sept 2023
I wanted to say thanks for your recent stay here at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

10/10 Excellent

Tanisha Alexandria

Stayed 1 night in Sep 2023
Response from Clarence on 6 Sept 2023
I wanted to say thanks for your recent stay here at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

6/10 Okay

XIAO RUI

Stayed 1 night in Sep 2023
Response from Mahesh Ganegala on 25 Sept 2023
HI RuiThank you for your response

8/10 Good

Lijuan

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Aug 2023
Response from Clarence on 23 Aug 2023
I wanted to say thanks for your recent stay here at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon

10/10 Excellent

Julie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2023
Response from Clarence on 11 Aug 2023
I wanted to say thanks for your recent stay here at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Clarence on 10 Aug 2023
I wanted to say thanks for your recent stay here at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

10/10 Excellent

Greg

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
coffee machine in room didn't work but everything else was good
Stayed 1 night in Aug 2023
Response from Mahesh Ganegala on 6 Aug 2023
Dear Greg:I wanted to say thanks for your recent stay here at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

10/10 Excellent

Murray

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service from the front desk.
Stayed 1 night in Jul 2023
Response from Clarence on 1 Aug 2023
I wanted to say thanks for your recent stay here at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

10/10 Excellent

Sandy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Clarence on 28 Jul 2023
I wanted to say thanks for your recent stay here at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

10/10 Excellent

Lorraine

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Needed a place that could accommodate 6 people and this hit the mark. We were able to park two cars and no extra charge, Awesome! Staff at desk was super friendly and made check-in a breeze! Hot breakfast the next day and off on the road again! Thank you!
Stayed 1 night in Jul 2023
Response from Clarence on 24 Jul 2023
I wanted to say thanks for your recent stay here at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is beautiful. My one bedroom suite was spacious and comfortable. This hotel was easy to get to from the QEW. The complimentary breakfast was delicious and there was plenty to choose from.
Stayed 1 night in Jul 2023
Response from Clarence on 21 Jul 2023
I wanted to say thanks for your recent stay here at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

8/10 Good

Deja

Liked: Cleanliness, staff & service, property conditions & facilities
Property was good. I liked the convenience of having a kitchenette. Free breakfast was a bonus! Room was clean
Stayed 2 nights in Jul 2023
Response from Clarence on 20 Jul 2023
I wanted to say thanks for your recent stay here at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

10/10 Excellent

Aleksandra

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel with full kitchen and great breakfast! In between Toronto and Niagara falls for convenience
Stayed 4 nights in Jul 2023
Response from Clarence on 18 Jul 2023
I wanted to say thanks for your recent stay here at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

8/10 Good

Georgie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Clarence on 19 Jul 2023
I wanted to say thanks for your recent stay here at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

8/10 Good

Kedumetse Conny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An amazing place to recommend
Stayed 1 night in Jul 2023
Response from Clarence on 17 Jul 2023
I wanted to say thanks for your recent stay here at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

8/10 Good

June

Stayed 1 night in Jul 2023
Response from Mahesh Ganegala on 6 Aug 2023
Dear Guest:I wanted to say thanks for your recent stay here at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

6/10 Okay

David

Disliked: Property conditions & facilities
Rooms are very tired, and dated. Lobby has been refreshed but that it. Definitely not worth the price they are charging.
Stayed 1 night in Jul 2023
Response from Clarence on 14 Jul 2023
Thank you for staying with us and we are very sorry that we were not able to provide the service our guests expect from us. Once again my apologies and we hope to welcome you back in the future.

8/10 Good

Rabiat

Liked: Cleanliness, staff & service, property conditions & facilities
I had a great stay. Thank you
Stayed 2 nights in Jun 2023
Response from Clarence on 10 Jul 2023
I wanted to say thanks for your recent stay here at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

6/10 Okay

OLUSESAN

Travelled with family
Liked: Cleanliness, staff & service
I like everything about the hotel but the type of suite shown in the Room and suites displays is not what was given to me. I just decided to keep calm and not to talk about it.
Stayed 1 night in Jun 2023
Response from Clarence on 27 Jun 2023
I wanted to say thanks for your recent stay here at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

8/10 Good

Ben

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Overall the property was good however, the only issue would be the temperature of the hot water in the shower. The water was just warm. This caused our shower to be less enjoyable. Breakfast was enjoyable with a decent selection of breakfast foods.
Stayed 1 night in Jun 2023
Response from Clarence on 26 Jun 2023
I wanted to say thanks for your recent stay here at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

10/10 Excellent

Brooke-lyn

Travelled with family, Travelled with family and small children
Clean
Stayed 1 night in Jun 2023
Response from Clarence on 26 Jun 2023
I wanted to say thanks for your recent stay here at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!