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Reviews of Grand Mercure Lake Hamana Resort & Spa

4 out of 5
Grand Mercure Lake Hamana Resort & Spa
4396-1 Yamazaki, Yuto-cho, Nishi-ku, Hamamatsu

Reviews

8.4

Very good

Rating 10 - Excellent. 105 out of 291 reviews" "
Rating 8 - Good. 132 out of 291 reviews" "
Rating 6 - Okay. 40 out of 291 reviews" "
Rating 4 - Poor. 11 out of 291 reviews" "
Rating 2 - Terrible. 3 out of 291 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Yue

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good for families land big room
Stayed 2 nights in Nov 2023

10/10 Excellent

James L

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Big, comfortable rooms, fantatic onsen, great breakfast., free happy hour, expensive dinners. Overall excellent
Stayed 3 nights in Oct 2023

10/10 Excellent

Setsuko

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast buffet was excellent
Stayed 1 night in Sep 2023

6/10 Okay

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Check-in was easy and staff was very friendly - was able to add another room for the night for our teen kids. There was a function on in one restaurant, and according to staff, all other restaurants were unavailable. There was very little within walking distance for us to eat. Staff offered to call a cab, but cab company had a long wait time. Breakfast buffet was very good with many options.
Stayed 1 night in Jul 2023

6/10 Okay

Brock

Travelled with family, Travelled with family and small children
Liked: Cleanliness
We made a mistake to stay here?, it was the only place around Hamamatsu that was available
Stayed 1 night in Mar 2023

8/10 Good

Hak Kwong, Richmond Hill

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is located by the lake offering splendid view. Dining option however is limited.
Stayed 1 night in Dec 2022

8/10 Good

Ivy Marie

Stayed 1 night in Mar 2022

10/10 Excellent

Sarah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2021

8/10 Good

Ashley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed the breakfast buffet
For a family of four the room was a bit small but it was nice having real beds! The breakfast buffet is an excellent variety with options that will fit a Western palate. Beautiful view of the harbor from the dining room.
Stayed 1 night in Nov 2020

10/10 Excellent

Verified traveller

Stayed 1 night in Aug 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing time
Stayed 2 nights in Aug 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Good stay by the lake
The hotel is fairly large for the area, and I expected it to have a "bubble-economy," 90s-style, but to my surprise, the interior was very clean and nice. The hot spring was spacious and pleasant. The male massage staff was a bit cranky and my gf was disappointed at not being able to reserve any slot, however. Although we understand that ventilation is important given the current situation, the sound of outside air flowing into the room through the tiny gaps around the window was a bit annnoying. Overall, we very much enjoyed the stay.
Stayed 1 night in Jul 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020

8/10 Good

Mark

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stopover in destination hotel
Fantastic stay. This was a one nighter and well worth it. Great accommodations, service and facilities. Onsen was very nice, I particularly liked the outside bath. Restaurants were very nice, we had wine in the French one and dinner in the Japanese. Freinds met us in lobby and we enjoyed a very nice rea. Breakfast buffet was plentiful. Great stop, worth the price.
Stayed 1 night in Dec 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2018

6/10 Okay

Verified traveller

Liked: Staff & service
Old hotel with outdated facility, but the view is good.
Stayed 1 night in Dec 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is very nice, but it's in the middle of the countryside, so local facilities are a bit limited. I was attending a conference at the hotel so it didn't really matter to me. The upside is you can walk out into the car park and see hawks circling overhead. There are some interesting Shinto shrines and Buddhist temples within walking distance.
Stayed 3 nights in Nov 2017

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Misleading
Hotel is way out in theiddle of no where. Rooms are dated and bathroom is tiny. Be prepared to pay a fee for the public baths even if you don't use it.

8/10 Good

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort

10/10 Excellent

Arun, Tokyo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place for staying with family!!! Wide variety of food choices for breakfast.

10/10 Excellent

anunart

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Ricky, Tokyo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel with free Onsen
Near Hamanako lake, 15 km from Hamamatsu city center. Onsen was great. Room was spacious. Breakfast was good.

10/10 Excellent

Masato

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ウェルカムドリンクと風呂上がりのアルコール飲み放題👌 朝食のバイキングも種類が多く楽しめました。 ホテルの回りにお店が少ない分ホテルで充分楽しめました。お世話になりました。
Stayed 1 night in May 2024

8/10 Good

TATSUYA

Liked: Cleanliness
Stayed 1 night in May 2024

8/10 Good

RIN

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024

10/10 Excellent

Rika

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
お世話になりました。 子供達も大喜びで、大満足でした。 フロントの方が、混み合うタイミングをいろいろ教えてくれたので、全てがスムーズに過ごさせていただきました。食事もお風呂も大満足で、また泊まりに行かせていただきますねぇ。本当にありがとうございました。
Stayed 1 night in May 2024

8/10 Good

Kazuya

Liked: Cleanliness, staff & service, property conditions & facilities
施設は清潔、食事は夕朝食共にブッフェで満足のいくものでした。外資系ホテルとありメニューも洒落ていて、リゾート感もあり良い時間を過ごせました。
Stayed 1 night in May 2024

8/10 Good

Tatsunori

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
近場に釣りポイントがあるので楽しかったです。
Stayed 1 night in May 2024

10/10 Excellent

KENTA

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
とても素晴らしいホテルでした リブランド後、綺麗な館内、室内でした
Stayed 1 night in May 2024

2/10 Terrible

Haruo

Travelled with family
Disliked: Amenities
圧倒的に従業員の数が少なく、サービスが行き届いていない。 また、客への対応が雑。 料金に見合わない。 ぼったくりのホテルだった。 だたし、朝食だけは良かったが、GWともあって、大混雑と子供がうるさく、 のんびりとは全く行かない。 最後に、ある一定のホテルなのに、客のマナーが悪すぎる。部屋のサンダル、浴衣で、館内を自由に歩き回り、朝食、大浴場ラウンジ等当たり前のようにその姿を晒している。本当に落ちぶれたらホテル。
Stayed 1 night in May 2024

8/10 Good

Arisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

?

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
バイキングがとても上質でした。
Stayed 1 night in May 2024

6/10 Okay

ken

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Taiki

Liked: Cleanliness, staff & service, property conditions & facilities
good
Stayed 2 nights in May 2024

8/10 Good

Hitoshi

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024

8/10 Good

Naomi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

??

Liked: Cleanliness
Stayed 1 night in Apr 2024

6/10 Okay

???

Disliked: Property conditions & facilities
時期が悪かったと思うが、食事が快適ではなかった。スタッフは頑張ってくれていたように思えるが、GWの対応としてはスタッフが不足していたよに思えた。
Stayed 2 nights in Apr 2024

6/10 Okay

shimizu

Stayed 1 night in Apr 2024

4/10 Poor

?

Disliked: Staff & service, property conditions & facilities
エレベーターもお風呂もラウンジもどこに行っても人が多く待ち時間がある。エレベーターは本当になかなか来ないし、来てもいっぱいで乗れず、何度も非常階段を利用した。 部屋は和室でしたが古く、洗面所にコンセントがないのも残念でした。 朝食だけはとてもおいしくすばらしかったです！
Stayed 1 night in Apr 2024

8/10 Good

??

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
GW中で覚悟してましたが、それでも客が多すぎる!チェックインも大行列、エレベーター待ち、大浴場も芋洗い状態で、せっかくの温泉なのにゆっくりできませんでした。朝のバイキングも人混みの中待たされて、朝からぐったり。メニューは魅力的だし、サービスもよかったので、次は空いている時期に予約します。あと、飲食店が近くにないので、不便でした。
Stayed 1 night in Apr 2024

10/10 Excellent

Kazunori

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
綺麗なホテルでしたが、トイレの洋式が少ないのが残念でした。 朝食はかなりの品数で、とても美味しかったです。 また機会がありましたら、利用したいです。
Stayed 1 night in Apr 2024

4/10 Poor

Junichi

Stayed 1 night in Apr 2024

10/10 Excellent

Yoshiko

Travelled with family and small children
Liked: Staff & service, amenities
子供連れで宿泊しました。部屋も広く子供用のベッドも用意されていて感激でした。朝食の品数の多さにビックリ。とても良かったです。また利用したいと思いました。
Stayed 1 night in Apr 2024

10/10 Excellent

???

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
この度は浜名湖花博２ヶ所を訪れて当日予約しました！温泉と朝食とラウンジが良かったです♨️ また行きます！
Stayed 1 night in Apr 2024

8/10 Good

Tetsuhiko

Liked: Staff & service
Stayed 1 night in Apr 2024

8/10 Good

MAMORU

Liked: Cleanliness, property conditions & facilities
朝食の混雑解消が必要です。
Stayed 1 night in Apr 2024

8/10 Good

HIRAGAKI

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
到着して、窓口に、2人しかいなくて、すごく混み合っていて、チェックインがに時間がかかりました、そこが少し残念でした 朝食付きにしたのですが、種類も豊富でとても楽しめました 味も美味しかったです また、行きたいです
Stayed 1 night in Apr 2024

8/10 Good

AKIRA

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
レゴランドに行く前泊用に泊まりました。 結果、大正解でした。
Stayed 1 night in Apr 2024