I had to book in at 5am as the flight I was using changed times. Although I was 10 hours early there was no problem at all. This summed up the whole stay - staff very helpful at all times, very polite and nothing was too much trouble. I would recommend using this hotel if ever in Dhaka.
Don't let the decent photography fool you, this is not a comfortable business hotel in a nice part of town. It is down an alley, surrounded by crumbling buildings, and the staff are very poorly trained. In fact, I feel one of the few positive points of this hotel is its relative proximity to the airport. The staff lost a package of mine, and denied it was ever received. When trying to contact hotel staff by phone, I called every number in their directory multiple times without getting an answer. To me, the absolute the nail in the coffin was when I booked a car to take me to the airport, and they did not make arrangements and yet hesitated to tell me this. When my car eventually arrived some 20 minutes late, it was a dilapidated rust bucket that was covered in vinyl seat protectors, and that smelled like a foot. To make matters worse, they made me share the ride with another person and the commercial goods he intended to peddle, and yet the car still would not leave until I made a complaint to the management. It was a miracle I even made my flight. To make a long story short, this was quite easily the worst stay I have ever had while traveling professionally.
We booked this hotel in order to connect with a tour group. It was good the hotel provided a complimentary pickup from the airport. The hotel vehicle and driver were good. We were at this hotel for three nights. It was in a rather muddy side street close the main shopping street, but being in a sidestreet meant the rooms were quiet at night. The main shopping street included some Bangladeshi restaurants. We ate in the hotel most times and went out once.The hotel staff spoke good English and were polite and helpful. Breakfasts were good.
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