Luxury Suite | Living room | LED TV
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Reviews of Angel Hotel

4 out of 5
Angel Hotel
91 High Street, Guildford, England

Reviews

8.6

Excellent

Rating 10 - Excellent. 196 out of 407 reviews" "
Rating 8 - Good. 142 out of 407 reviews" "
Rating 6 - Okay. 39 out of 407 reviews" "
Rating 4 - Poor. 19 out of 407 reviews" "
Rating 2 - Terrible. 11 out of 407 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Andrew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
A very interesting and unique old building. I found the historic character most appealing and the lack of right-angles was a welcome change from some of the austere boxes I have stayed in recently. The bed was very comfortable and the room was quiet. I would have preferred an earlier option for breakfast in the adjacent restaurant - but in the end this was not a problem due to the large dinner the night before!
Stayed 1 night in Apr 2024

8/10 Good

Guy, Chichester

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024

2/10 Terrible

Arben

Disliked: Cleanliness, staff & service, property conditions & facilities
The worst hotel we ever been no central heating,very dirty the reception didn’t help at all this hotel doesn’t deserve half a star 🌟 not four star as it says on the website very very disappointing
Stayed 1 night in Apr 2024

8/10 Good

Charles

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Refurbished rooms a big improvement. Friendly &helpful staff
Stayed 1 night in Apr 2024

8/10 Good

Silvia, Bracknell

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An amazing building, but difficult to navigate with a suitcase. The room was surprisingly comfortable with an excellent bathroom and a great modern shower. The receptionists were very nice, easy to talk and helpful. We had a nice stay.
Stayed 1 night in Mar 2024

10/10 Excellent

Andy

Liked: Staff & service, property conditions & facilities
I liked the position of the hotel it was very convient the room was very nice and the staff were very helpful
Stayed 2 nights in Mar 2024

4/10 Poor

Sandy

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Check-in service was good and friendly. left bags for a later check-in and they were accommodating. The trip to the room was difficult with heavy luggage as there are a lot of stairs and narrow corridors to navigate before you finally get to your room. Rooms had a smell, believe our carpets had just been cleaned and maybe weren't quit dry. Our room had a twin bed and the mattress was worn out and squeaked when you sat or laid down. the shower worked for a couple minutes before the battery in control unit went dead and then only had tub. The nightclub washrooms were close to room so got some noise in hallway and from nightclub until midnight or closing. There is certainly some heritage to this hotel but it was not at the level you would expect for the hefty room price in the $180/night Cdn range. We brought some of the concerns to attention of the staff the next morning without much comment or apology from their side.
Stayed 1 night in Mar 2024

6/10 Okay

Denise

Liked: Staff & service
There were broken curtain tabs , lots of high cobwebs that would need a special long rod/pole to remove . No mattress cover, no pillow protectors .
Stayed 2 nights in Mar 2024

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous historic hotel; the room was huge for the price with a sitting area and large bathroom with a bath, not just a shower. very quiet room overlooking the alley to the right of the hotel. Short walk to bus station, railway, theatre and in the heart of high street shops. BILL'S can be entered from the hotel for a superb breakfast and also lunch/evening meal. Did not try the cocktail bar (inside the hotel but a separate business) as it was cabaret night.
Stayed 1 night in Mar 2024

4/10 Poor

Jacquie

Stayed 1 night in Mar 2024

10/10 Excellent

Marianne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are what make this place. Nothing is too much trouble. They are friendly, kind and helpful.
Stayed 1 night in Feb 2024

10/10 Excellent

R Scott

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
neat old place. lots of history.
Stayed 1 night in Feb 2024

8/10 Good

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Nikita

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Lovely amazing stay!
Stayed 1 night in Feb 2024

10/10 Excellent

Marianne

Liked: Staff & service, property conditions & facilities
The staff were delightful and accommodating. Really helpful and friendly. Hotel was fantastic location and had bags of character and charm.
Stayed 2 nights in Feb 2024

8/10 Good

Matthew

Business traveller
Liked: Cleanliness, staff & service, room comfort
Really helpful staff and a comfortable room
Really helpful staff and a comfortable room. Cannot grumble at such a good price!
Stayed 1 night in Jan 2024

6/10 Okay

Verified traveller

Liked: Cleanliness
We have stayed here before and never had a problem. The Angel has lots of corridors and stairs and can be a little complicated to find the room. We have always been shown to our room before but this time we were left to find our room on our own which wasn’t straightforward. We had no heating in our room apart from an electric radiator which had no benefit at all. We spoke to reception who said they would get someone to look at it. The selection of tea and coffee in the room was poor. Don’t think it had been replenished from previous guests. Overall enjoyed our stayed but a little disappointing from previous visits.
Stayed 1 night in Jan 2024

10/10 Excellent

Tudor Mihail

Stayed 1 night in Jan 2024

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A bit chilly.
A charming and convenient hotel for a one night stay. It was a very cold night and there was a heater which did not have much effect in the large room. As it happens I prefer a cold bedroom and once in bed I slept well but the bathroom in the morning was icy.
Stayed 1 night in Jan 2024

8/10 Good

Marlene

Stayed 1 night in Jan 2024

10/10 Excellent

Teresa

Travelled with family
Liked: Amenities
Stayed 1 night in Jan 2024

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Really enjoyed our night at this hotel, the suite was spacious and really warm, comfortable bed
Stayed 1 night in Jan 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable place to stay but no parking.
Comfortable stay in characterful hotel. Only down side is lack of any parking or ability to arrange local parking, making it very awkward with even minimal luggage.Think this needs to be addressed and we would not stay again as couldn't prebook or ring book any of parking options local to Hotel.
Stayed 1 night in Jan 2024

8/10 Good

Richard

Stayed 1 night in Jan 2024

10/10 Excellent

William

Stayed 1 night in Jan 2024

10/10 Excellent

Harriet

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Beth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charming hotel in the centre of Guildford
Great slightly quirky but very charming hotel on the high street in the thick of things and yet a quiet oasis. Has a restaurant and a bar that while not owned by the hotel, are part of the building. If like me you've come by train, easy 10 min walk to the station (& pretty much everything else in central Guildford). Staff are friendly and helpful. I'd definitely stay here again.
Stayed 1 night in Jan 2024

10/10 Excellent

william

Stayed 1 night in Jan 2024

6/10 Okay

Don

Stayed 1 night in Jan 2024

2/10 Terrible

Sam

Stayed 1 night in Jan 2024

8/10 Good

Adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

K T

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely but noisy
Lovely hotel, very friendly and helpful staff. We were in room 202 it was gorgeous except it was above a restaurant and between a lobby and a cabaret bar. I would not recommend this room on a Friday or Saturday night, as it was too noise to sleep until after midnight and my 7am you could hear the restaurant in the yard below the window. Location is excellent, walking distance of everything. No carpark but we used Just park and booked a local driveway.
Stayed 1 night in Dec 2023

10/10 Excellent

Debbie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommend
Lovely staff, great sized room and ensuit.
Stayed 1 night in Dec 2023

6/10 Okay

F

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2023

6/10 Okay

Martin

Business traveller
Disliked: Property conditions & facilities
Nice enough hotel but very worn. Pipework in my room was incredibly noisy and my shower struggled to get hot. Great location if heading into Guildford town centre.
Stayed 1 night in Dec 2023

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Jonatan

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023

8/10 Good

Stuart

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely room, bit of overnight noise from outside but that cant be controlled. Very comfort and having Bills on site was a bonus. Fully recommend if visiting Guildford on a short stay
Stayed 1 night in Dec 2023

6/10 Okay

Verified traveller

Business traveller
Disliked: Property conditions & facilities, room comfort
The central heating was not working and the room was feeezing cold despite that it was the suite room.
Stayed 1 night in Nov 2023

8/10 Good

LORRAINE

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

6/10 Okay

Dee, London

Liked: Cleanliness
Great location in a historic and allegedly haunted hotel! Check in was quick, I stayed solo in the Samuel Pepys room on the second floor. Very large, comfy double room. The central heating was not working but 2 mini portable radiators were in the room which worked fine. The bathroom was large but absolutely freezing as the heating did not work. The shower took a good 5 minutes to heat up which wasn't great standing in cold water for 5 mins. Water bottles and tea and coffee facilities were appreciated. Definitely please sort out the heating and hot water - a must in these colder months. I can also confirm there were no ghostly sightings during my stay.
Stayed 1 night in Nov 2023

8/10 Good

Nigel

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely old hotel Will definitely stay again
Stayed 1 night in Nov 2023

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A gem of a hotel in the centre of Guildford and great value too.
Stayed 1 night in Nov 2023

10/10 Excellent

Mrs M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023

10/10 Excellent

Amanda

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great olde worlde building great location
Stayed 1 night in Nov 2023

8/10 Good

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

2/10 Terrible

Elizabeth

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Our room was in need of a refurbishment. Very uninviting and shabby. The mattress was the worst we’ve ever slept on; it fell to the floor when we sat on it. Neither of us slept and we left after one night. We had booked 2 nights but couldn’t face another night. The flow of water was very poor so a shower or bath was not attempted. We were very disappointed as the hotel wasn’t cheap.
Stayed 2 nights in Oct 2023

10/10 Excellent

Dominic

Stayed 2 nights in Oct 2023

10/10 Excellent

J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stunning hotel
Absolutely stunning hotel steeped in history. We stayed in an executive suite and it was beautiful. We had a large bath and a shower. Oh and a four poster bed. The living room was big too. Incredibly friendly staff, nothing was too much trouble. We ate breakfast at the attached restaurant and it was delicious. The hotel is located within walking distance of Guildford station and G Live. We can't recommend this hotel high enough, it was wonderful.
Stayed 1 night in Oct 2023

4/10 Poor

Stephen

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Disappointing
The hotel has a AA 4-star sign outside. I suspect this is left over from the last century. The room was pleasant. However, the plumbing (in and out) requires a major overhaul and the heating/ventilation is very suspect. For the location its great, for the value for money it is poor.
Stayed 1 night in Oct 2023