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Rating 10 - Excellent. 767 out of 1119 reviews" "
10 - Excellent
767
Rating 8 - Good. 246 out of 1119 reviews" "
8 - Good
246
Rating 6 - Okay. 54 out of 1119 reviews" "
6 - Okay
54
Rating 4 - Poor. 25 out of 1119 reviews" "
4 - Poor
25
Rating 2 - Terrible. 27 out of 1119 reviews" "
2 - Terrible
27
9.4/10
Cleanliness
9.4/10
Staff & service
8.8/10
Amenities
9.0/10
Property conditions & facilities
9.0/10
Eco-friendliness
Reviews
10/10 Excellent
Angel
Travelled with family, Travelled with family and small children, Travelled with partner
Very nice hotel , the staff was very welcoming and professional. The valet parking comes in handy when staying in the center of the city since its really busy and hard to find parking outside in the street.Rooms are clean and they have a nice rooftop view over the city. Would recommend to anyone trying to explore the city , everything is within walking distance and very safe with many options for food shopping and other activities.
Angel
Stayed 1 night in Apr 2024
Response from Reservations Manager on 24 Apr 2024
Thank you for your comments, we hope you can visit us again soon and make your stay even more pleasant.
Hotel De Mendoza is well located if you want to explore the main part of the city. It is well kept and the staff are welcoming and accommodating to one's needs. It has a wonderfully view of the Centro and Catedral.
Miguel
Stayed 1 night in Apr 2024
Response from Reservations Manager on 6 Apr 2024
We appreciate your comments, we hope you can visit us again soon.
4/10 Poor
Jaime
5 Apr 2024
Liked: Staff & service
Disliked: Property conditions & facilities
Jaime
Stayed 2 nights in Apr 2024
Response from Reservations Manager on 25 Apr 2024
Lamentamos los inconvenientes durante sus estancia su opinión será tomada en cuenta para poder mejorar, gracias por sus tiempo y comentario
8/10 Good
John
Travelled with partner
4 Apr 2024
Great location
John
Stayed 1 night in Mar 2024
Response from Reservations Manager on 5 Apr 2024
Thank you for sharing your comments, we hope you can visit us again soon.
I have spent the last 30 years traveling and this was by far the worst hotel stay I have had ...
I had my confirmation number and my Expedia receipt showing the I had pre-paid but they still insisted on charging me again for my two night stay. I contacted Expedia and the following day they refunded me the second charge. Skip the hotel food ... There are much better options within a ten minute walk. When we checked out, the valet brought my rental car out and there was a large dent in it. It matched the concrete shelf on the support posts perfectly. The manager and the front desk clerk both agreed (I had pictures from the rental company with no dent). They took my information, I filled out paper work describing the damage, everyone took pictures, and was told I would receive information on the insurance in a day or two. Nothing came and I reached out via email and phone for the next week daily. No call back, no email back ... Just ridiculous behavior from business. Do yourself a favor and don't stay here. There is a Hilton by the church.
Zach
Stayed 2 nights in Mar 2024
Response from Reservations Manager on 2 Apr 2024
We understand what was mentioned, we regret the inconvenience during your stay, what was mentioned was and will be taken into account in order to improve. The corresponding follow-up will be given while it is in our hands, again an apology in advance
The hotel has a very authentic mexican vibe. Several tourist attractions are within walking distance and a good variety of restaurants too ! The staff was very helpful & very friendly. Would definitly recommend
Luis
Stayed 3 nights in Mar 2024
Response from Reservations Manager on 19 Mar 2024
Thank you for your comments, it is always a priority for us to be able to offer the best service, we hope you can stay with us again soon.
10/10 Excellent
Carlos Mendoza
Travelled with family, Travelled with family and small children, Travelled with partner
Thank you for your comments, it is always a priority for us to be able to offer the best service, we hope you can stay with us again soon.
6/10 Okay
Liliana
Travelled with group
18 Mar 2024
Disliked: Staff & service
Staff didn’t know much about the places around the hotel I always got in I don’t know.
Liliana
Stayed 3 nights in Mar 2024
Response from Reservations Manager on 19 Mar 2024
We are sorry for the inconvenience, what was mentioned will be taken into account to be able to improve what was mentioned, thank you for your comments
6/10 Okay
Jose Luis
16 Mar 2024
Liked: Amenities
Bien
Jose Luis
Stayed 2 nights in Dec 2023
Response from Gerente de Reservaciones on 16 Mar 2024
Gracias por el tiempo en calificarnos, lamentamos los posibles inconvenientes durante su estancia
A perfect place when touring the central part with f the city
Cathy
Stayed 4 nights in Mar 2024
Response from Reservations Manager on 7 Mar 2024
Thank you very much for your comments, we hope you can visit us again soon.
10/10 Excellent
Irene
5 Mar 2024
Irene
Stayed 3 nights in Feb 2024
Response from Gerente de Reservaciones on 26 Mar 2024
Agradecemos sus comentarios al respecto, siempre es prioridad para nosotros poder ofrecer el mejor servicio, esperamos próximamente pueda regresar
8/10 Good
margarita
5 Mar 2024
Liked: Cleanliness, staff & service, amenities
margarita
Stayed 3 nights in Mar 2024
Response from Gerente de Reservaciones on 25 Mar 2024
Gracias por compartir sus comentario los cuales siempre son importantes para nosotros
6/10 Okay
ana amelia
5 Mar 2024
Liked: Cleanliness
Disliked: Staff & service, amenities
ana amelia
Stayed 7 nights in Feb 2024
Response from Reservations Manager on 25 Mar 2024
Agradecemos sus comentarios, lamentamos los posibles inconvenientes durante sus estancia. Día con día tratamos de mejorar, esperemos pronto pueda regresar!
Thank you for your comments, we hope to have you back soon
8/10 Good
Refugio
3 Mar 2024
Liked: Cleanliness, staff & service, amenities
Great location right next to Teatro degollado. Clean, great service from staff and good restaurant on sight. The best part of the place is the terrace. Spend time enjoying the sun set on the roof terrace with the view of the cathedral dome. The bathrooms are outdated especially the towels but still a great deal for the price. It’s becoming my go to hotel I. Guadalajara.
Refugio
Stayed 1 night in Mar 2024
Response from Reservations Manager on 4 Mar 2024
We appreciate your comments, it is always a priority for us to be able to offer the best service and the aforementioned will be taken into account in order to improve. We hope you can return to visit us soon
Atención muy cordial de los empleados. El cuarto limpio y con muebles muy coloniales.
Jose
Stayed 7 nights in Feb 2024
Response from Gerente de Reservaciones on 28 Feb 2024
Agradecemos el tiempo en compartir sus comentarios con nosotros, siempre es prioridad para nosotros poder ofrecer el mejor servicio, esperaos pronto pueda volver a visitarnos
Great property right in the heart of the historic city center, easy walking distance to all key attractions with many dining and cafe options around. Very friendly staff and great service in the restaurant.
Olaf
Stayed 5 nights in Feb 2024
Response from Reservations Manager on 26 Feb 2024
We appreciate you taking the time to share your comments with us, we hope you can visit us again soon.
8/10 Good
Richard
Travelled with partner
21 Feb 2024
Liked: Cleanliness, staff & service, amenities
Good location if you want to be in the historical zone. Hotel is old needs some freshening up. Our room was at the back of the property view from window was not the prettiest. OK for a quick night visit. The restaurant on the main floor was adequate for breakfast and dinner. Overall it was a good experience at a reasonable price.
Richard
Stayed 2 nights in Feb 2024
Response from Reservations Manager on 24 Feb 2024
We understand what has been mentioned, this will be taken into account to improve our service, thank you for taking the time to share it.
Hotel staff are great very helpful and friendly , hotel was very clean 5 stars building needs upgrades, elevator card needed to access floor does not work multiple guest had same issue , sink did not drain , carpets outdated and worn out , room had a low step into balcony very unsafe I triped 4 times food at restaurant was not good , staff at restaurant was very friendly and helpful
Sergio
Stayed 5 nights in Feb 2024
Response from Reservations Manager on 24 Feb 2024
We understand what has been mentioned, this will be taken into account to improve our service, thank you for taking the time to share it.