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Rating 10 - Excellent. 365 out of 630 reviews" "
10 - Excellent
365
Rating 8 - Good. 189 out of 630 reviews" "
8 - Good
189
Rating 6 - Okay. 43 out of 630 reviews" "
6 - Okay
43
Rating 4 - Poor. 21 out of 630 reviews" "
4 - Poor
21
Rating 2 - Terrible. 12 out of 630 reviews" "
2 - Terrible
12
9.0/10
Cleanliness
9.0/10
Staff & service
8.6/10
Amenities
8.8/10
Property conditions & facilities
9.0/10
Eco-friendliness
Reviews
6/10 Okay
Elias
Travelled with partner
12 Apr 2024
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The hotel is a bit old and out of date. Needs to be remodeled and the breakfast are not really enjoyable. Breakfast had the same food during the three days I was in and it was not good.
Elias
Stayed 3 nights in Apr 2024
Response from Emanuel Mendiola- Gte de Operaciones on 13 Apr 2024
Estimado Elías,Apreciamos sinceramente sus comentarios sobre su reciente estancia con nosotros. Lamentamos que su experiencia no haya cumplido con sus expectativas.Entendemos su preocupación con respecto a la necesidad de una remodelación y la variedad del desayuno. Queremos que sepa que estamos tomando sus comentarios en serio y estamos comprometidos a mejorar nuestros servicios. Actualmente estamos evaluando opciones para actualizar nuestras instalaciones y diversificar nuestro menú de desayuno para brindar una experiencia más satisfactoria a nuestros huéspedes.Valoramos su retroalimentación, ya que nos ayuda a identificar áreas de mejora. Esperamos tener la oportunidad de recibirlo nuevamente en el futuro y demostrarle los cambios positivos que estamos implementando.
Response from Emanuel Mendiola Gte de Operaciones on 6 Mar 2024
Estimado Armando,Muchas gracias por regalarnos tus comentarios,Nos alegra mucho saber que tu estancia con nosotros ha sido satisfactoria,Esperamos poder recibirte de nuevo muy pronto!
6/10 Okay
Tomas
Travelled with family, Travelled with group
23 Jan 2024
Liked: Staff & service
Disliked: Property conditions & facilities
Same same food for five days is not that good . did not the dining room needs to take care of the chairs not very comfortable. No free channels on the TV. But the people there they were very nice they try to accommodate everything and they power for that they make the difference. Thank you anyway.
Tomas
Stayed 4 nights in Jan 2024
Response from Emanuel Mendiola Gte de Operaciones on 24 Jan 2024
Dear Tomas,We really appreciate your comments and the time you have taken to feedback your experience with us,We regret that the breakfast was not up to par,We are working on improvements to make your overall hotel experience satisfactory,We look forward to welcoming you back very soon.
Response from Emanuel Mendiola Gte de Operaciones on 8 Jan 2024
Estimado Jose,Agradecemos mucho nos ayudes con tu retroalimentación,Nos alegra saber que tu experiencia fue satisfactoria,Esperamos poder recibirte nuevamente muy pronto.Excelente día!
Response from Emanuel Mendiola Gte de Operaciones on 28 Dec 2023
Dear Jocelyn,We really appreciate your comments about your stay with us,Were glad youve enjoyed the location and our staffs service,We hope to see you soon !
Great area, safe, helpful staff. Enjoyable breakfast!!
Veronikah
Stayed 2 nights in Nov 2023
Response from Emanuel Mendiola Gte de Operaciones on 16 Nov 2023
Dear Veronikah,Thank you very much for giving us your comments,We are very glad that you enjoyed your stay with us,Our main goal is for you to have an incredible time staying here,We hope to see you back very soon,Have a great day!!
Wonderful staff. Great property and great location. Mall is just across the street. 10/10 would stay here again!
mayra
Stayed 3 nights in Nov 2023
Response from Emanuel Mendiola Gte de Operaciones on 14 Nov 2023
Dear Mayra,Thank you very much for sharing your experience with us,We are very happy to know that your experience was 10/10,We will be very happy to welcome you again very soon.
Estimado José,Apreciamos el tiempo que se tomó para compartir su opinión sobre su reciente estancia en nuestro hotel.Lamentamos mucho el que no hayamos cumplido con sus expectativas de hacerle sentir como en casa.Tomamos muy en serio la retraolimentación de nuestros valiosos y apreciados huéspedes, por lo que trabajaremos arduamente en pulir todos nuestros puntos de servicio al huésped para asegurar estancias memorables.Reciba nuestras mas sinceras disculpas, esperando nos brinde la oportunidad de servirle de nueva cuenta, asegurándole que haremos lo imposble por consentirle totalmente.Saludos cordiales
8/10 Good
Jose Miguel
2 Aug 2023
Jose Miguel
Stayed 1 night in Jul 2023
Response from Gerardo M on 19 Aug 2023
Estimado José Miguel ,Agradecemos tomarse el tiempo para compartr su opinión sobre su reciente estadía en nuestro hotel.Comentarios valiosos como el suyo nos dirigen a esforzarnos cada día para asegurar que su estancia sea como estar en casa lejos de casaGracias de nuevo por su retroalimentación. Esperamos verle de nuevo en Holiday inn Express Guadalajara Expo.Saludos cordiales
2/10 Terrible
Victor Hugo
24 Jul 2023
Victor Hugo
Stayed 1 night in Jul 2023
Response from Gerardo M on 19 Aug 2023
Estimado Victor Hugo,Agradecemos el tiempo que se tomó para compartir con nosotros su opinión sobre su recente estadía en nuestro hotel.Lamentamos profundamente no haber estado a la altura de sus expectativas; asegurándole que nos estamos esforzando por pulir todos los puntos de satisfacción de nuestro huésped para generarle una estancia memorable.Acepte por favor nuestras sibceras disculpas, esperando nos brinde la oportunidad de atenderle nuevamente en esta su casa.Saludos cordiales,
8/10 Good
ANA
10 Jul 2023
ANA
Stayed 3 nights in Jul 2023
Response from Gerardo M on 19 Aug 2023
Estimada Ana,Agradecemos tomarse el tiempo para compartr su opinión sobre su reciente estadía en nuestro hotel.Comentarios valiosos como el suyo nos dirigen a esforzarnos cada día para asegurar que su estancia sea como estar en casa lejos de casaGracias de nuevo por su retroalimentación. Esperamos verle de nuevo en Holiday inn Express Guadalajara Expo.Atentamente
Location of the property is what makes this place even considerable since it’s close to everything, but the building and rooms are dilapidated and customer service especially from David was beyond terrible the man must of been ticked off or something he gave us nothing but attitude. The cleaning crew took one of our room keys and denied that they took it when they literally had just finished our room. We can’t trust this Holliday Inn it’s a shame for corporate to let this place go up in flames compared to its US establishments For the price you might as well stay at a way nicer hotel like the RUI or the hard rock.
Francisco
Stayed 2 nights in May 2023
Response from gv on 11 May 2023
Estimado HuespedGracias por considerar al Holiday Inn Express Guadalajara Expo, una disculpa por estos incovenientes que menciona, lo revisaremos con los departamentos involucrados.Agradecemos nuevamente el area de oportunidad y su visita.
We can always count on a comfortable and great stay with holiday inn. The service is great and the rooms are comfortable. It is second close to home. Thank you.
i rated everything as excellent. i have stayed here before and i will again but i am not going to write reviews everytime i am here unless something changes.
overall, everything was good. dining room is well furnished and breakfast was excellent. staff was fast and efficient. price was fantastic for what you get. i would definitely stay again.
Jim
Stayed 1 night in Mar 2023
Response from gv on 13 Mar 2023
Thank you for your comments, and your stay in Holiday Inn Guadalajara Expo, I will see you again
The hotel is in a very nice location. Very clean and very good service. All staff we interacted with was very helpful and nice. The breakfast is good, but they need to work on refilling the items more often. Other than that the breakfast personnel was very friendly. The hotel was very close to the Plaza del Sol (a nice shopping center with a big grocery store and clothing stores). It’s connected by a pedestrian bridge. We used Uber a lot to get around and it’s a good price. I would highly recommend this hotel.
Marion
Stayed 3 nights in Dec 2022
Response from gv on 23 Jan 2023
Thank for your visita at Holiday Inn Express Guadalajara Expo, I hope see you soon.
Great hotel in an awesome location. Staff is wonderful, breakfast is delicious with great variety. Elevators work, room is very spacious and all amenities function properly. Rooms are nice and cleaned.
Graciela
Response from gv on 31 Dec 2022
Thank you for your visit and excelents comments
10/10 Excellent
Oscar
Travelled with family and small children, Business traveller
Hotel was at a perfect location for our needs. Everything was good nice and quiet and clean.
Oscar
Response from gv on 29 Dec 2022
THANK YOU FOR YOUR LAST VISIT, WE AWAITING SOON
4/10 Poor
Alfredo
Business traveller
6 Dec 2022
Liked: Cleanliness
Disliked: Staff & service
After a long flight you feel tired and just want hit the bed. I arrived at the hotel at 11:30am. The room was ready until 3:20pm. Absurd.
Alfredo
Response from gv on 7 Dec 2022
Dear Alfred,Thank you for your visit, We undestand you had a long trip, so some times we dont have rooms available because the check out it a 1 oclock , and some time we dont have rooms availbles and clean ,Thank your for your understanding
4/10 Poor
alfonso
Business traveller
26 Nov 2022
Liked: Cleanliness, room comfort
Third time is the charm?
Ya cambie de habitacion esta es la segunda y mas ruidosa que la primera. Ademas no tiene caja de seguridad. Ya no podia cambiar de nuevo estaba muy cansado despues de volar en la noche y llegar en la madrugada. Pero tendre que hacerlo
alfonso
Stayed 1 night in Nov 2022
Response from gv on 15 Dec 2022
Estimado HuéspedAgradecemos su visita, y área de oportunidad que nos brinda, estamos trabajando en la adquisición de un nuevo equipo.
Great hotel...convenient to expo...next to shopping at Plaza del Sol...
Only issue is same breakfast everyday....need change when u r staying 7 nights in the hotel...
Prashant
Stayed 5 nights in Jan 2022
Response from gv on 24 Jan 2022
Dear Guest
Thank you for your comments , the hotel set up one different option for the breakfast each day,
Estimado Huesped
Agradezco su visita y preferencia por los hoteles IHG, y sobre todo por el Holiday Inn Express Guadalajara Expo.
Lo esperamos nuevamente.
Front desk guy hates Americans. This is not the job for him.
Harland
Stayed 7 nights in Jul 2021
Response from gv on 3 Aug 2021
Dear Guest,
Thanks for your comments, and opportunity area, it will be reviewed with the boys, since due to a pandemic people outside the rooms cannot go up.,