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Reviews of Eiger Mountain & Soul Resort

4 out of 5
Eiger Mountain & Soul Resort
Dorfstrasse 133, Grindelwald, BE

Reviews

9.4

Exceptional

Rating 10 - Excellent. 321 out of 463 reviews" "
Rating 8 - Good. 114 out of 463 reviews" "
Rating 6 - Okay. 20 out of 463 reviews" "
Rating 4 - Poor. 5 out of 463 reviews" "
Rating 2 - Terrible. 3 out of 463 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.0/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Emilyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The free minibar was very surprising as well as having a coffee and cake hour! It truly made out experience even better than expected! Will definitely come back!
Stayed 2 nights in Apr 2024

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were super friendly. Melanie knew our names after check in and was so personable. The buffet in Barry’s lounge was the best food. Def recommend this hotel!

10/10 Excellent

Angeline

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed at lifestyle comfort room and the mountain view was awesome and everytbing in the mini bar is complimentary. The breakfast spread was excellent. The staff are friendly. There is complimentary shuttle to and fro Grindelwald train station and its on time. Room is very clean. Only spotted a small bit of mold at the corner of the bathroom pane, other than that..its spotless. There is a half staircase to carry the luggages as there are 2 buildlings joined together. The complimentary wifi requires guests to have a mobile phone to receive code, which is a bit strange. We enjoyed out stay there.
Stayed 2 nights in Apr 2024

10/10 Excellent

Jeffrey

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If staying in Grindelwald this is a very nice place with a nice restaurant. The staff is friendly and helpful. There’s a clean gym and spa and the room is comfortable. It’s a solid 4 star hotel I’d return to.

10/10 Excellent

Jasmine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is closento parking if you are driving and close to the train, so luggage is not inconvenient. The property is also close to shopping, ski rentals and the gondola to First..the breakfast is is divine and is included and the staff is simply AMAZING!
Stayed 3 nights in Feb 2024

10/10 Excellent

Hannah

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Feb 2024

10/10 Excellent

Alexandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel has a feel of a home from home. Excellent hotel staff!! Lovely people who are always there to help you or just greet u with a warm smile. Loved my stay there and definitely will be staying there again! Thank you very much
Stayed 3 nights in Jan 2024

10/10 Excellent

Lisa

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024

10/10 Excellent

Steph

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, gorgeous views from the balconies and great breakfast Toasty warm rooms even in December, free mini bar replenished every morning and lovely large rooms
Stayed 3 nights in Dec 2023

10/10 Excellent

Earl

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at the Panoramic Suite and we really enjoyed our view of the alps from our balcony. Staffs are very friendly. Great location, just few minutes walk from the train station
Stayed 2 nights in Nov 2023

10/10 Excellent

Serina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay! Very good breakfast and service from staff!
Stayed 4 nights in Dec 2023

10/10 Excellent

Natalie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a nice hotel. The food is excellent.
Stayed 1 night in Nov 2023

10/10 Excellent

Nuttanis

Liked: Cleanliness, staff & service, property conditions & facilities
The location is perfect, we can easily walk from the train station to the hotel and walk around the city and the hotel is just right in the middle of the city. The staffs are very kind and helpful. It was worth the price as we can also have all mini bars.
Stayed 1 night in Oct 2023

10/10 Excellent

KATHERINE P

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We would say our accommodations were equal to or slightly above our expectations. Booking a couple months out and never having been to Switzerland was a little worrisome. Our three days and nights were wonderful. Selena at the reception desk was a highlight. She was a wealth of knowledge. We also enjoyed evenings at the bar upstairs talking with Nicholas. Our morning breakfasts were memorable with all the staff. We were exceedingly happy there!
Stayed 3 nights in Oct 2023

10/10 Excellent

Neo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

8/10 Good

Lora

Stayed 3 nights in Sep 2023

10/10 Excellent

Karen

Stayed 1 night in Sep 2023

10/10 Excellent

Byunghak

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast is good quality and good service
Stayed 3 nights in Sep 2023

4/10 Poor

Amyn

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Felt that no shampoo, no soap, amenities were terrible
Stayed 2 nights in Sep 2023

10/10 Excellent

zhiyu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is excellent. Very clean and the bed is soft. There is a nice gym inside. The breakfast is delicious. I will choose it next time.
Stayed 1 night in Sep 2023

10/10 Excellent

Clara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed at the Panoramic Suite for 3 nights and absolutely loved it. Amazing views of the Eiger from the balcony. The staff is welcoming and friendly and the breakfast was great with many options.
Stayed 3 nights in Aug 2023

8/10 Good

Jon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023

10/10 Excellent

Craig

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice modern hotel right on the Main Street and convenient to everything. Rooms were wonderful with a private balcony. Hotel restaurant was also excellent. This hotel was a nights stop hiking the Via Bernia trail (38) and the best thing is it had washing machines and dryers. Hard to find in Switzerland.
Stayed 1 night in Sep 2023

4/10 Poor

Vicky

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The room is really dark and very limited bathroom space. The sink is probably for little kid, it’s so low. I would recommend booking Sinatra Hotel that’s much better!
Stayed 1 night in Sep 2023

10/10 Excellent

Eileen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely hospitable - the breakfast buffet in the morning is amazing and sustained me for 8 hours while on hikes - staff is amazing & gym was great. Overall highly recommend
Stayed 2 nights in Aug 2023

10/10 Excellent

Rebecca

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was extremely friendly and helpful. Our suite was really nice.
Stayed 2 nights in Aug 2023

10/10 Excellent

Alex

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel! Central hotel in Grindelwald town, easy to get around on foot. Lots of stores and restaurants nearby. Hotel was clean and staff cleaned our room every day for all nights that we stayed. Staff was absolutely exceptional and made for a welcoming and pleasant experience. They also had inexpensive washer and dryer for guests to use on site. Breakfast had lots of options and view from our room was beautiful!
Stayed 4 nights in Aug 2023

8/10 Good

TONY

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2023

10/10 Excellent

Salvador

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was really friendly and courteous, the hotel is 5 minutes walk to the train station and the facilities are impeccable, they treated me and my family like royalty.
Stayed 2 nights in Jul 2023

10/10 Excellent

Ken

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Their staffs are wonderful, excellent services!
Stayed 2 nights in Jul 2023

10/10 Excellent

Lewis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff!
Stayed 2 nights in Jul 2023

10/10 Excellent

Daniel, Pensacola

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel Diego was most helpful with late check in and then a wonderful staff and breakfast. Wish we could stay longer but will be back again soon for sure.
Stayed 2 nights in Jul 2023

2/10 Terrible

Catherine

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jun 2023
Response from Hotel Eiger on 2 Jul 2023
Dear CatherineThank you for your Feedback.May we ask you if you can provide us somer more information? Thank you!

10/10 Excellent

Rene

Stayed 1 night in Jun 2023

10/10 Excellent

Jamianne

Stayed 1 night in Jun 2023

10/10 Excellent

Ping

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best service I’ve experienced.
Fantastic stay! Best hotel experience we’ve had. The staff was super friendly and helpful. The minibar was complimentary, which is highly unusual but very much appreciated. They also had free apples that you could take. Breakfast was very good and had a large selection. The owner or manager of the hotel stopped by everyone’s tables and asked how they were doing and were super nice. When we checked out, they gave us free homemade ice tea! I wish other hotels would have this level of customer service. Highly recommend this hotel.
Stayed 1 night in Jun 2023

10/10 Excellent

Carlos, Elkton

Liked: Cleanliness, staff & service, property conditions & facilities
The property was wonderful. The included activities excellent gym and inclucled instructor led gym classes were better than any other hotel we’ve stayed at in our entire life (almost 50). The included breakfast was superb and very huff quality. The only recommendations are Air conditioning (though leaving windows open overnight cooled the suite) and the decor it seemed very late 1990-2000. But everything was in like new condition and very clean.
Stayed 1 night in Jun 2023

8/10 Good

magladys

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice clean and good breakfast!
Stayed 1 night in May 2023

10/10 Excellent

Shih

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice afternoon Cafe & cake
Stayed 1 night in May 2023

10/10 Excellent

Hoi Yee

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Good amenities. Friendly staff who speak good English. Close to bus station and walkable distance to train and cable car.
Stayed 2 nights in May 2023

10/10 Excellent

Jeansun

Travelled with partner
Liked: Cleanliness, staff & service, amenities
We loved the view from our hotel. And it was super close to the bus stop which was very convenient. Staff was very kind and helpful, albeit very busy so there was some wait times...
Stayed 3 nights in Apr 2023

10/10 Excellent

Angelica

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a studio to myself, was perfect! The staff was so friendly and you received breakfast with your stay. Their restaurant for dinner was amazing! There spa day experience was absolutely exceptional! Highly recommended.
Stayed 3 nights in Apr 2023

10/10 Excellent

Siu Chung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommend this hotel
Great hotel with amazing view. Breakfast is stunning. Staff are helpful everything is great. We will definitely recommend anyone to stay in this hotel.
Stayed 2 nights in Apr 2023

10/10 Excellent

Meghan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Eiger Selfness may have had the friendliest staff I have ever encountered in a hotel. I would like to specifically acknowledge Melanie, Linda and Jana who were wonderful. Breakfast, mini bar and afternoon snacks included were nice perks. We did not use the work out facilities but they looked great. Location in the center of grindelwald was perfect and only a five minute walk to the train made it very convenient. Would definitely recommend.
Stayed 2 nights in Apr 2023

10/10 Excellent

Man

Stayed 2 nights in Apr 2023

10/10 Excellent

shweta

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is walkable distance from station. The room is spacious. The restaurant ambience is great.
Stayed 3 nights in Apr 2023

10/10 Excellent

Natalie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautiful hotel with wonderful staff. The breakfast is over the top amazing. Hotel is central and walking distance to everything. The beds are very very hard- I had a stiff neck the entire time. Otherwise, it was outstanding.
Stayed 2 nights in Feb 2023

10/10 Excellent

Pandian Suppiah

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful stay
Marvellous place to stay for us. Beautiful view of Mt Eiger and walkable to train station with slight slope. With one luggage manageable. Facility and breakfast was top notch.
Stayed 5 nights in Feb 2023

10/10 Excellent

Kate

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended
Great hotel, only a few minutes’ walk from the main train station, so very convenient. Fabulous breakfast spread (with the best Birchermüsli we’ve ever had!) and free coffee and cake between 3-5pm each day, as well as tea and coffee making facilities in the room and an inclusive mini bar offering water, apple juice, beer, crisps and chocolates. The hotel offers free use of local buses in Grindelwald and use of the swimming pool in the nearby sports centre. Exceptionally friendly staff too. Would highly recommend. Vielen Dank!
Stayed 3 nights in Feb 2023

10/10 Excellent

lai nyen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities