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Reviews of Tschuggen Grand Hotel

5 out of 5
Tschuggen Grand Hotel
Tschuggentorweg 1, Arosa, GR

Reviews

9.6

Exceptional

Rating 10 - Excellent. 90 out of 108 reviews" "
Rating 8 - Good. 14 out of 108 reviews" "
Rating 6 - Okay. 4 out of 108 reviews" "
Rating 4 - Poor. 0 out of 108 reviews" "
Rating 2 - Terrible. 0 out of 108 reviews" "

9.8/10

Cleanliness

10/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Marc, Basel

Liked: Cleanliness, staff & service
Stayed 3 nights in Jan 2024

8/10 Good

Sandro

Stayed 2 nights in Sep 2023

10/10 Excellent

Hayley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Hotel
I could not have been more pleased with the personalized attention and excellence of the staff at the Tschuggen Grand Hotel. Everyone was friendly, professional and very helpful in every way. The service was impeccable. The pool/spa is incredible and worth the stay itself. I hope to return again.
View from my room
Stayed 3 nights in Aug 2023
Response from Management - Tschuggen Grand Hotel on 1 Sept 2023
Dear Hayley,thank you very much for your thrilling review regarding your recent stay amongst us!We appreciate you took the time to share your impressions and we would love to welcome you back to the Tschuggen as soon as possible.Best regards

10/10 Excellent

Wen, Mountain View

Liked: Cleanliness, staff & service, property conditions & facilities
Luxury
Stayed 1 night in Aug 2023
Response from Management - Tschuggen Grand Hotel on 11 Aug 2023
Dear Wen,thank you very much for your positive review regarding the recent visit in Arosa!We are already looking most forward to welcoming you back as soon as possible and send our best regards!

10/10 Excellent

Denis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best hotel
We had the best time, every single employee was so polite and professional. The hotel so clean and the views was amazing
Stayed 2 nights in Jul 2023
Response from Management Tschuggen Grand Hotel on 18 Jul 2023
Dear Denis,thank you very much for your kind review of your recent stay amongst us!We are thrilled to read your compliments and have shared them with our colleagues.Best regards from Arosa

10/10 Excellent

Steven

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Every contact with the staff was friendly and professional, including the doorman, bellhop, reception and restaurant team. Service was top notch from all staff menbers who pay attention to details that differentiate this property from the competition (programmed cards for access the the propritary lift and ecards for access to municipal services, gourmet treats and champagne in our room, extensive vegan choices at meals). The suite itself was tastefully finished, functional, comfortable and well stocked with an outstanding view. We plan on returning for a longer stay.
Stayed 1 night in Jul 2023
Response from Management - Tschuggen Grand Hotel on 18 Jul 2023
Dear Steven,thank you very much for your kind review! We were thrilled to read that you have fully enjoyed your Arosa endeavors and do hope to welcome you back in the nearest future!Best regards

10/10 Excellent

Lawrence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best Resort Hotel we have ever been to.
The service is the best we have experience. We are speaking as those who travel around the world for our work up to 3 to 4 months a year. Everyone was attentive to our needs from food, transport to ski rental & lessons. The rooms were well appointed and comfortable.
Stayed 6 nights in Feb 2023

10/10 Excellent

Oana

Stayed 1 night in Aug 2022

10/10 Excellent

Clive

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jul 2022

10/10 Excellent

Helene

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2022
Response from Direktion, Tschuggen Grand Hotel on 8 Feb 2022
Sehr geehrte Helene, vielen Dank für Ihren Aufenthalt im Tschuggen Grand Hotel. Ich freue mich sehr zu sehen, dass Sie sich sehr wohl bei uns gefühlt haben. Wir würden uns freuen, Sie bald wieder bei uns begrüssen zu dürfen. Direktion Tschuggen Grand Hotel

10/10 Excellent

Laurence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5* hotel on the hills of Arosa
Very good hotel where you find that everything is perfect. From breakfast to dinner, from cleanliness to room, from gym to spa... But if you want to be picky, I would say that breakfast lacks some vegetables, the mattress in the room is ok, the pillows are too soft... One thing that may be noticed is that they had only coffee-making facilities in the room, so I had to ask for some tea bags and a kettle... Besides those little things, all was perfect.
Stayed 1 night in Jul 2021

10/10 Excellent

Laurence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel in Arosa!
One of the best hotels in Switzerland! The interior design may not be up to everyone's taste but it remains harmonious. The staff is SUPER friendly, and there is no shortage of employees to look after you. The food is delicious, breakfast is fantastic (despite the Covid measures). They have a beautiful spa with all the water jets, jacuzzi etc, all very clean and spacious. Many restaurants, great bar area. You have to try their own private Tschuggen Express cable car, fun to ride. Hotel highly recommended!
Stayed 1 night in Sep 2020

10/10 Excellent

Verified traveller

Stayed 1 night in Jul 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020

10/10 Excellent

NIR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Wonderful hotel everything was perfect, I wish the stores downstairs were opened
Stayed 1 night in Sep 2019

10/10 Excellent

Liane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel!!
Every aspect of the stay was wonderful!!
Stayed 7 nights in Aug 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property and rooms were stunning and we were given an upgrade with a fantastic view of the mountains and town. The staff were exceptional and the massages were top notch. Would definitely stay again!
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was quite lovely. Excellent service and beautiful surroundings. Fantastic breakfast and pool.
Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A superb hotel with a fantastic Spa. Location is great for the slips if you wish to ski, snowboard or Sledge. They even have a private express train to the mountain which is very handy. Food offerings are great and service to match, would recommend to anyone that wished to visit Arosa.
Stayed 2 nights in Feb 2019

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5* service and friendly staff
Incredible service and friendliness. Breakfast was treat and the spa and facilities are really special. Slightly out of central arosa but the hotel are happy to drop off and pickup as needed making a visit effortless. The front desk team even dug my car out of a snowstorm, ready for the journey home. The private lift to the slopes is also amazing. The whole stay was generally effortless and genuinely relaxing. Will visit again.
Stayed 2 nights in Feb 2019

8/10 Good

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Summer stay at the Tschuggen
Pros: -Beautiful view for rooms facing the mountain -Very comfortable bed -Large, spacious bathrooms with great showers Cons: -Mechanical key was large and bulky, key card would be better -No air conditioning
Stayed 2 nights in Jul 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous in every way. Amazing spa, amazing service, excellent food
Stayed 4 nights in Mar 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top notch
We stayed at the hotel during March for a 5 day ski break. The service was impeccable, especially in the ski hire shop. Great restaurants. Immaculate room. The bed could have been a little softer but that's a personal preference.
Stayed 5 nights in Mar 2018

10/10 Excellent

meeta, malawi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Amazing views, great location. The staff always happy to see you and help you. The hotel has its own ski lift that guests use with no extra charge. The breakfast was superb and the restaurants within the hotel were all great. All in all, a truly magical experience.
Stayed 4 nights in Jan 2018

10/10 Excellent

Moheen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2018

8/10 Good

Fabian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2017
Dear guest Thank you very much for taking the time to write us a feedback. We are delighted to see that you have enjoyed you time with us. We are looking forward to welcome you soon again in Arosa. Best regards, Tschuggen Grand Hotel

10/10 Excellent

Eshkol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dear guest Thank you very much for your positive review. We are looking forward to welcome you soon again in Arosa. Warm regards, Tschuggen Grand Hotel

10/10 Excellent

Antonio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel
Great hotel with superb service. Good location with private access to the ski slopes.
Dear guest Thank you very much for your positive feedback. We are delighted to read that you enjoyed our Tschuggen Express and the service provided. We are looking forward to welcome you soon again in sunny Arosa. Best wishes, Tschuggen Grand Hotel

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Great hotel but what truly sets it apart is the staff - thoughtful helpful and very dedicated

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel with even better staff
Nothing can match up to the warmth of the staff. It made our stay ever so comfortable and relaxing. It's a lovely property 20 mins walk to the lake. They have someone to drive you to the lake all the time. If you plan on visiting Arosa, don't look elsewhere and book this hotel. It's a real gem in the mountains. Coming back for sure.

6/10 Okay

Martin Schmidt, Zug/Switzerland

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Just for a weekend, but never again.
The hotel has an excellent rating and very good publicity. Me and my family wanted to check out the hotel. Staff are excellent! Although mostly German staff - in Switzerland. We booked a junior suite for 1000 USD/CHF. At the moment of the arrival we got charged another 100 USD, since we brought along our 6 year old son. The junior suite was very disappointing. Small, unbalanced interior/furniture. Never again.

10/10 Excellent

Esriel, New York

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional hotel in every way!
Service is above and beyond!

10/10 Excellent

ronny zaman , use

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Most beautiful hotel
Awesome view. Rooms are amazingly nice . Amazing service . Amazing staff . Best hotel for family vacation and romantic gateway

10/10 Excellent

sam, london

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The most amazing stay
I haven't had such a good experience and the hotel so far

10/10 Excellent

Khalifa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Management - Tschuggen Grand Hotel on 19 Dec 2023
Dear David,thank you very much for sharing your positive impression of the recent stay amongst us!We are already looking forward to welcome you back in the near future to Arosa.Best regards,

6/10 Okay

Eunhee

Liked: Cleanliness, staff & service
Stayed 2 nights in Nov 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2022
Response from Direktion, Tschuggen Grand Hotel on 8 Feb 2022
Sehr geehrter Gast, vielen Dank für Ihren Aufenthalt im Tschuggen Grand Hotel. Ich freue mich sehr zu sehen, dass Sie sich wohl bei uns gefühlt haben. Wir würden uns freuen, Sie bald wieder bei uns begrüssen zu dürfen. Direktion Tschuggen Grand Hotel

10/10 Excellent

Citlali

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2022
Response from Direktion, Tschuggen Grand Hotel on 20 Jan 2022
Vielen Dank für Ihre super Bewertung unseres Hotels Citlali - wir haben uns sehr darüber gefreut. Wir hoffen Sie bald wieder bei uns begrüssen und begeistern zu dürfen. Mit freundlichen Grüssen, Direktion Tschuggen Grand Hotel

10/10 Excellent

Isabella

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Einfach toll
Tolles Hotel, schönes, grosses Zimmer mit grossem Bad und Balkon, freundliches Personal, schöner Spa-Bereich. Es war Spitzenklasse; gerne wieder.
Stayed 2 nights in Nov 2021
Response from Tschuggen Grand Hotel on 15 Dec 2021
Liebe Isabella, vielen Dank für Ihre super Bewertung und ich freue mich sehr, dass wir Sie begeistern konnten. Wir freuen uns, Sie bald wieder bei uns begrüssen zu dürfen. Direktion Tschuggen Grand Hotel

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super!
Sehr schöner Aufenthalt nur das Restaurant bräuchte mal ein Upgrade.
Stayed 2 nights in Dec 2021
Response from Direktion, Tschuggen Grand Hotel on 7 Dec 2021
Vielen Dank für Ihre super Bewertung. Wir freuen uns, dass es Ihnen bei uns gefallen hat. Danke für Ihre Bemerkung über das Restaurant Design - wir bemühen uns etwas neues für unsere Gäste vorzubereiten. Hoffentlich bis bald.

10/10 Excellent

Laurence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très bon hôtel au coeur d'Arosa
Magnifique hôtel où le luxe est présent partout où vous allez : spa, chambres, restaurants, accueil. Très bonne nourriture avec prix raisonnables pour un établissement de cette catégorie. Les chambres par contre sont chères mais bon... le luxe a un coût. Sinon personnel très aimable, et tout était parfait.
Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Erholsame Tage...
Es waren wunderschön erholsame Tage im Tschuggen Hotel. Der Service war top und die Wellnessanlage sehr schön. Besten Dank.
Stayed 2 nights in Mar 2021

6/10 Okay

Theresia

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service
Disliked: Room comfort
ÜBERTEUERT & VERALTETES HOTEL
Total überteuert - Preis&Leistung stimmt überhaupt nicht. Unbequemes Bett & veraltete Möblierung. Wir gehen nie wieder!
Stayed 5 nights in Mar 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2021

10/10 Excellent

Laurin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sehr gut
Sehr gut
Stayed 2 nights in Mar 2021

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness
Service war gut und stets freundlich! Ich habe mir aber leider mehr erhofft! 5 Sterne Hotel in der Schweiz ist leider nicht wie ich es sonst erlebe! Vlt wieder einmal
Stayed 2 nights in Feb 2021