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Reviews of Sunstar Hotel Klosters

4 out of 5
Sunstar Hotel Klosters
Boscaweg 7,Klosters, Klosters-Serneus, GR

Reviews

9.2

Wonderful

Rating 10 - Excellent. 60 out of 94 reviews" "
Rating 8 - Good. 30 out of 94 reviews" "
Rating 6 - Okay. 4 out of 94 reviews" "
Rating 4 - Poor. 0 out of 94 reviews" "
Rating 2 - Terrible. 0 out of 94 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

8.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Qris

Stayed 5 nights in Dec 2023

8/10 Good

Jason

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charming cozy getaway nestled in the Swiss Alps
Charming hotel in the Swiss alps, perfect for an overnight stay during a motorcycle trip through the region. The rooms were clean, bed comfortable, bathroom and shower good. The restaurant was also great. We ate dinner and breakfast there and the food was excellent for both meals. Staff were welcoming and very friendly at every encounter, from check in through check out, really excellent customer service, it was greatly appreciated after a long day riding. Just be aware there isn't much out that direction in the way of any shops, other dining options, or things to see but it wasn't a concern or factor in my trip specifically. This would be an excellent cozy getaway with your partner.
Stayed 1 night in Jul 2021
Response from Anja Seger on 11 Aug 2021
Thank you for your nice words, hope to see you again kind regards Anja and Edgar with team

10/10 Excellent

Cecilie Holmich

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Little Swiss star in the mountain
We Booked a one night stay before our Sunday ski trip. One person checked in before the other one with no problem. Our room were nice and as expected (Swiss style). The staff was very friendly and everything was very nice and tidy. They were also following the COVID-19 rules and made it easy to understand and follow.
Stayed 1 night in Mar 2021
Response from Anja Seger on 23 Mar 2021
Thank you for your nice voting. Hope to see you again kind regards Anja and Edgar Seger with team

10/10 Excellent

DONNA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great ski hotel in Klosters Dorf
Lovely hotel within walking distance of Klosters Dorf rail station and also the gondola to Madrisa ski area. Great food, helpful staff and welcoming atmosphere. Indoor pool , sauna and games room available in basement. Hotel shuttle bus will collect you from rail station if you let them know - v handy to get cases to hotel when it’s snowy! Will also take you to Klosters ski lifts. AND you get pass for all trains/buses in Klosters/Davis area so getting about is very easy. Would return.
Stayed 6 nights in Dec 2019
Response from Anja Seger on 5 Jan 2020
Thank you so much for the nice words. We are happy that you enjoyed your stay in our hotel. Hope to see you again. Kind regards Edgar and Anja with team

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful location in Klosters Dorf. Both in the middle of the village, as “Dorf” suggests, with wandering goats and cow farm across the street, which adds to the charm, and also a short walk away from Madrisabahn cable car to go to a family-friendly Madrisa resort with plenty of ski schools for kids of all ages and abilities, but also some slopes for adults to ski. Being a relatively small property hotel has a very cosy feel to it. Staff was fantastic, they truly make you feel like home.
Stayed 8 nights in Dec 2019
Response from Anja Seger on 4 Jan 2020
Thank you for the nice words. We are happy that you enjoyed your stay in our hotel Hope to see you again kind regards Anja and Edgar Seger

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were very warm and comfortable, the staff were superb ,very friendly from the receptionist on arrival to the restaurant staff and the cleaners. The facilities were very good and the transport for skiers was excellent. There was nothing to dislike or complain about.
Stayed 7 nights in Dec 2019
Response from Anja Seger on 4 Jan 2020
Thank you for your nice words. We are happy, that you enjoyed the stay in our hotel. Hope to see you again. Kind regards Anja and Edgar Seger

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Skiing holiday, very nice hotel to stay
Stayed 7 nights in Mar 2019
Response from Anja Seger on 26 Mar 2019
Thank you for your nice words, hope to see you again Kind regards Anja and Edgar

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2019
Response from Anja Seger on 9 Apr 2019
Thank you for your very good wote. Hope to see you again. Kind regards Anja and Edgar Seger

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2019
Response from Anja Seger on 9 Apr 2019
Thank you so much Hope to see you again Kind regards Anja and Edgar

10/10 Excellent

Dom, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel with very helpful staff
Lovely hotel with very helpful staff and excellent food, very convenient location, close to the train and bus stations and also easy parking
Stayed 1 night in Feb 2018
Response from Manager on 5 Mar 2018
Thank you so much for the nice words Kind regards Anja and Edgar Seger

10/10 Excellent

Will

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thank You For A Wonderful Stay
Thank you for a wonderful stay, for allowing me to check in so late, for the beautiful hand-carved solid wood furniture in the room, the luxurious down duvet and pillows, the full-sise bath and spacious patio, the delicious breakfast with freshly baked croissants, sparking wine and fair-trade sugar for the coffee. Most of all, thank you for all your kindness.
Stayed 1 night in Jan 2018
Response from Anja Seger on 3 Feb 2018
Thank you so much. We hope to see you again Kind regards Edgar and Anja Seger

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New Year's Ski Trip
A short new year trip, great service and a good location.
Stayed 3 nights in Dec 2017
Response from Anja on 9 Jan 2018
Thank you very much for your nice Feedback. We hope to see you again in our Hotel. Kind regards Edgar and Anja Seger and team

10/10 Excellent

Tom, New York

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in the Alps
Very nice hotel, nice room, great breakfasts, friendly staff. A nice feature is the (free) Guest Card with which all cableways in Davos Klosters are free (summer only), as well as all local buses and railroad to and from Davos.
Stayed 5 nights in Jul 2017
Response from Michael, Front Office on 26 Aug 2017
Thank you for stay with us. We appreciate our rating very much and hope to welcome you again in our hotel

10/10 Excellent

Phil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location for skiing
The hotel was perfect for my long weekend. The staff was very helpful with making sure I had all the information for ski rentals, maps of the ski resorts, transportation etc. I loved the health club with the steam and sauna with the pool after skiing. The views from the room were unbelievable. The breakfast had everything you would want and more. The waitress asked how I liked it and I mentioned about the breads tasted like you just baked them. She replied we did :0). I would highly recommend the Sunstar. I was in Germany for a business trip and took the train. The hotel had a pickup waiting. FYI it is less than a 5 minute walk also from the station.
Response from General Manager on 2 Mar 2017
Thank you for your feedback. We are happy that you enjoyed your stay and hope to see again soon. Greetings from Klosters Your Sunstar team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on 5 Jan 2017
Dear Sir Thank you for rating your hotel. We are happy that you liked our hotel. Kind regards and travel safely Your Sunstar Boutique Hotel Albeina Klosters

8/10 Good

Davide, Dereham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick gateway in the mountains.
Short 3 nights break, hotel was very nice, surrounded by nature and stunning views. The staff was very friendly and helpfull. The low points are the Wifi was very slow and the bedroom had 2 single size beds.

8/10 Good

Robert, New York, NY

Liked: Cleanliness, staff & service
Excellent staff; facilities need major renovation
The pros: the staff are excellent. From the front desk to the waitstaff in the restaurants, we were incredibly welcomed and well served. The shuttle driver is incredibly helpful and on time, every time. The food at both breakfast and dinner were really surprisingly good. The hotel itself is very dated. The bar is smoking; really? Smoking? And the bathroom was super old and dumpy. All in all a good value. Excellent staff, and excellent location. But not someplace I would dream about returning to.

10/10 Excellent

Michael, Zürich

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value for money
Can recomend the hotel as good value for money compared to other hotels I have stayed in in Klosters (I visit often). Quiet, nice terrace, very nice breakfast, large room, unexpected extras in package (free soft drinks, sun cream that I had forgotten). Slightly negative is the location on the edge of Klosters but there is a short walk(but up hill)to busstop and then with free buss you are quickly in centre. The bathroom is a nice size but a little bit dated.

10/10 Excellent

Ian, Manchester UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location is fine but out of town
Locations is not in Klosters town centre, dont make the mistake I did and get off at the wrong train station!! entirely my fault as when the train stops at Kloster Dorf station you have to get off onto the train tracks and not a platform. Couldnt praise the staff enough, very helpful and pleasant. Food was excellent, close to a fine dining experience, really good.

10/10 Excellent

Roger, Arizona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay
Wonderful stay. Would recommend this hotel to anyone.

10/10 Excellent

Christian

Cosy, clean, convenient location and very friendly staff, can certainly recommend!
Stayed 2 nights in Mar 2024

8/10 Good

Reinhard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Vielen Dank on 21 Sept 2023
Lieber ReinhardVielen Dank für Ihre freundliche Bewertung.Schön, hat es Ihnen bei uns gefallen.Wir freuen uns bereits Sie bald wieder willkommen heissen zu dürfen.Herzliche Grüsse aus KlostersIhr Sunstar Team

8/10 Good

Kurt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Preis Leistung ist sehr gut. Küche super.
Stayed 2 nights in Aug 2023
Response from Vielen Dank on 31 Aug 2023
Lieber KurtWir freuen uns über Ihre herzliche Bewertung. Schön, dass Sie Ihren Aufenthalt in unserem Haus genossen haben. Gerne heissen wir Sie bald schon wieder in unserem Sunstar Hotel Klosters willkommen.Herzliche Grüsse aus KlostersIhr Sunstar Team

10/10 Excellent

Mario

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Danke on 31 Aug 2023
Lieber MarioVielen Dank für Ihre tolle Bewertung.Es freut uns sehr, dass Sie Ihren Aufenthalt genossen haben und sich rundum wohlgefühlt haben.Gerne würden wir Sie bald wieder in unserem Haus willkommen heissen.Herzliche Grüsse aus KlostersIhr Sunstar Team

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, room comfort
Disliked: Staff & service
Stayed 2 nights in Aug 2023
Response from Review on 31 Aug 2023
Dear TravalerThank your friendly review.We hope you enjoyed your stay with us. It’d be a pleasure to welcome back you soon again.Best regards from KlostersYour Sunstar Team

8/10 Good

Reinhard

Liked: Cleanliness, staff & service
Ruhige Lage
ruhige Lage, freundliches Personal
Stayed 3 nights in Jul 2023
Response from Vielen Dank on 24 Jul 2023
Lieber ReinhardVielen Dank für Ihre freundliche Bewertung.Schön haben Sie Ihren Aufenthalt genossen.Wir freuen uns bereits auf Ihren nächsten Besuch.Herzliche Grüsse aus KlostersIhr Sunstar Team

10/10 Excellent

Beat

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Punkto Sauberkeit, Freundlichkeit, Qualität ist dieses Hotel unübertrefflich! Wir werden auf jeden Fall wieder dort Ferien machen!
Stayed 2 nights in Jul 2022
Response from Anja Seger on 14 Aug 2022
Ganz herzlichen Dank für Ihre tolle Bewertung. Wir freuen uns, dass Sie Ihre Auszeit geniessen konnten. Hoffentlich auf ein Wiedersehen herzlichst Edgar und Anja Seger mit Team

10/10 Excellent

Beat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super Service, auch im Frühstücksraum. Herziges Weihnachtspräsent auf dem Zimmer. (Vielen Dank!) Sehr schöner Nassraum (Wc/ Dusche). Allgemein sehr empfehlenswert.
Stayed 5 nights in Dec 2021

8/10 Good

Beat

Bewertung nach einer Nacht
Im renovierten Badezimmer müssen noch Reparaturen gemacht werden. Viele Fliegen waren im Esssaal. Essen gut. Schöne Location.Nettes Personal. Zimmerpreis eher an der oberen Skala.
Stayed 1 night in Oct 2021

8/10 Good

Michèle

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2021
Response from Anja Seger on 21 Sept 2021
Vielen Dank für Ihre nette Bewertung. Wir freuen uns, dass Sie sich bei uns wohlgefühlt haben. Bleiben Sie gesund und hoffentlich auf ein Wiedersehen herzliche Grüsse Anja und Edgar Seger mit Team

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wunderbare Gastgeberin
Tolles Frühstück. Viele Aufmerksamkeiten, dass sich die Gäste wohlfühlen.
Stayed 2 nights in Sep 2021
Response from Anja Seger on 21 Sept 2021
Vielen Dank für Ihre toole Bewertung. Wir freuen uns, dass Sie sich bei uns wohlgefühlt haben und unser Frühstück genossen haben. Bleiben Sie gesund und hoffentlich auf ein Wiedersehen herzliche Grüsse Anja und Edgar Seger mit Team

8/10 Good

Beatrice

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sympatisches kleines Haus
Stayed 1 night in Aug 2021
Response from Anja Seger on 21 Sept 2021
Vielen Dank für Ihre nette Bewertung. Wir freuen uns, dass Sie sich bei uns wohlgefühlt haben. Bleiben Sie gesund und hoffentlich auf ein Wiedersehen herzliche Grüsse Anja und Edgar Seger mit Team

10/10 Excellent

Alois

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sehr gutes und tierfreundliches Hotel
Sehr freundliches Personal Frisches und reichhaltiges Frühstücksbuffet auch für Gluten und Lactoseintolerante Gäste Tierfreundlich Rustikales Ambiente Es gibt nur einen kleinen Abzug: Das Abendessen ist sehr gut aber die Portionen sind eher für Kleinkinder als für Erwachsene! Kommen aber trotzdem gerne wieder
Stayed 6 nights in Jul 2021
Response from Anja Seger on 14 Jul 2021
Ganz herzlichen Dank für Ihre tolle Bewertung. Wir freuen uns, dass Sie sich bei uns wohlgefühlt haben. Auf ein Wiedersehen würden wir uns freuen herzliche Grüsse Anja und Edgar Seger mit Team

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
TipTop
Alles Tip Top, sehr persönlich
Stayed 1 night in Mar 2021
Response from Anja Seger on 16 Mar 2021
Vielen Dank für Ihre tolle Bewertung. Wir freuen uns, dass Sie sich bei uns wohlgefühlt haben. Bleiben Sie gesund herzliche Grüsse Edgar und Anja Seger Gastgeber

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Schönes Hotel in ruhiger Lage in Klosters Dorf. Die Mitarbeitenden waren sehr freundlich und ich habe mich extrem willkommen gefühlt. Kostenloser Skishuttel vom Hotel direkt zu den Bergbahnen. Sehr gutes Frühstück.
Stayed 3 nights in Mar 2021
Response from Anja Seger on 15 Mar 2021
Herzlichen Dank für Ihre tolle Bewertung. Wir freuen uns sehr, dass Sie sich bei uns wohlgefühlt haben. Hoffentlich auf ein Wiedersehen. Bleiben Sie gesund herzliche Grüsse Edgar und Anja Seger mit Team

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel wo alles stimmt.
Schönes Hotel, ruhige Lage, gute Küche.
Stayed 2 nights in Feb 2021
Response from Anja Seger on 15 Mar 2021
Herzlichen Dank für Ihre tolle Bewertung Wir freuen uns, dass Sie sich bei uns wohlgefühlt haben. Bleiben Sie gesund hoffentlich auf ein Wiedersehen herzliche Grüsse Edgar und Anja Seger mit Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2020
Response from Anja Seger on 25 Jul 2020
Vielen Dank für Ihre tolle Bewertung. Wir würden uns auf ein Wiedersehen freuen herzliche Grüsse Anja und Edgar Seger sowie das ganze Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2020
Response from Anja Seger on 25 Jul 2020
Vielen Dank für Ihre tolle Bewertung. Wir würden uns auf ein Wiedersehen freuen herzliche Grüsse Anja und Edgar Seger sowie das ganze Team

10/10 Excellent

Yves

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2020
Response from Anja Seger on 25 Jul 2020
Vielen Dank für Ihre tolle Bewertung. Wir würden uns auf ein Wiedersehen freuen herzliche Grüsse Anja und Edgar Seger sowie das ganze Team

8/10 Good

Patrice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Belle étape et séjour agréable
Stayed 4 nights in Jun 2020

10/10 Excellent

Verified traveller

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Die Unterkunft ist ausgesprochen hundefreundlich. Bei unserer Ankunft waren bereits Hundedecken und Näpfe im Zimmer bereitgestellt.
Stayed 5 nights in Dec 2019
Response from Anja Seger on 8 Jan 2020
Vielen Dank für Ihre nette Bewertung. Wir freuen uns, dass Sie die Aufmerksamkeiten für Ihren Hund bemerkt haben. Herzliche Grüsse Anja Seger

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Die Lage des Hotels ist 5 Minuten vom Bahnhof entfernt und hat eine sehr ruhige Lage
Stayed 3 nights in Sep 2019
Response from Anja Seger, Gastgeberin on 9 Sept 2019
Vielen Dank für Ihre tolle Bewertung. Wir freuen uns ,dass es Ihnen bei uns gefallen hat - hoffentlich auf ein nächstes Mal herzliche Grüsse aus Klosters Edgar und Anja Seger sowie das ganze Team

10/10 Excellent

Marco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019
Response from Anja Seger, Gastgeberin on 29 Aug 2019
Wir freuen uns, dass wir mit unserer Leistung überzeugen konnten - ganz herzlichen Dank für die tolle Bewertung. Wir hoffen auf ein Wiedersehen. herzliche Grüsse Edgar und Anja Seger sowie das ganze Team

10/10 Excellent

Ulrich

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Swiss vacation at its best
Great experience. Wonderful staff, perfect dinner & breakfast.
Stayed 3 nights in Jul 2019
Response from Anja Seger on 6 Aug 2019
Thank you for your nice words hope to see you again kind regards Edgar and Anja

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Response from Anja Seger on 3 Aug 2019
Herzlichen Dank für Ihre Bewertung. Wir würden uns freuen, Sie ein anderes Mal wieder bei uns begrüssen zu dürfen. Herzliche Grüsse Edgar und Anja Seger mit Team

6/10 Okay

Andrea

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2019
Response from Anja Seger on 6 Aug 2019
Vielen Dank für Ihre Bewertung

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dernier voyage aux Grisons
Nous étions à Klosters/Davos en juin, mois des Seniors, pour visiter et utiliser les installations mécaniques, gratuites normalement. Malheureusement, sauf un petit télécabine ouvert à Klosters, toutes les autres installations étaient fermées. Pourtant il y avait beaucoup de monde, très déçu. Nous ne retournerons plus aux Grisons mais en Valais,
Stayed 4 nights in Jun 2019
Response from Anja Seger on 8 Aug 2019
Merci pour votre note. Nous regrettons que les téléphériques aient été fermés. Malheureusement, ce n'est pas entre nos mains. Les nombreuses chutes de neige ont certainement contribué à retarder l'ouverture.

10/10 Excellent

Markus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Alles tip top, grosses Zimmer
Stayed 1 night in Mar 2019
Response from Anja Seger on 3 May 2019
Vielen Dank für Ihre tolle Bewertung. Wir freuen uns, dass es Ihnen gefallen hat. Wir wünschen Ihnen alles Gute und hoffe auf ein Wiedersehen. Herzliche Grüsse Anja und Edgar Seger sowie das ganze Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Tolles, sehr nettes und unkompliziertes Personal, ausgezeichnetes Frühstücksbüffet, prima Lage des Hotels im Ort, schöne Zimmer mit prima Ausblick!!!
Stayed 3 nights in Mar 2019
Response from Anja Seger on 28 Mar 2019
Vielen Dank für Ihre netten Worte. Wir freuen uns, dass Sie sich bei uns wohlgefühlt haben und hoffen auf ein Wiedersehen herzliche Grüsse Anja und Edgar Seger