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I’m not real picky when it comes to hotels, but we couldn’t actually stay at this place. I have two in my family who are allergic to cigarette smoke. The smell in the room was so overpowering that we couldn’t even be in the room. We checked out immediately and decided to drive 5 hours home instead. Lost the money because it was an online purchase but it wasn’t worth it to suffer a whole night of misery.
Joanne
Stayed 1 night in Feb 2024
Response from Hotel Management on 21 Feb 2024
Hi Joanne, thank you for taking the time to provide us with some feedback, it is very valuable to us in order to overcome our shortcomings and provide better service to all of our customers. Our management team has addressed your comments and we all apologize for the inconvenience you experienced during your stay. We have taken this up with respective departments and will closely monitor the situation. Once again, thank you for leaving us a review! Stay safe.
6/10 Okay
Jennifer
21 Feb 2024
Liked: Staff & service
Clean and good price for weekend travel stay
Jennifer
Stayed 3 nights in Feb 2024
Response from Hotel Management on 22 Feb 2024
Hi Jennifer, thank you for taking the time to write us a review. It was our pleasure to have you stay with us and we are happy to hear that you had a comfortable stay and enjoyed our hospitality. Our staff members take their roles in our industry very seriously and take pride and work hard every day to provide the best quality customer service that our guests expect. Once again, we thank you for staying with us and we look forward to welcoming you again. Stay safe.
The rooms were run down, cleaning staff came by at 8:00 am when we were sleeping and never returned to clean the room. Front staff were not friendly.
Trina
Stayed 3 nights in Feb 2024
Response from Hotel Management on 20 Feb 2024
Hi Trina, thank you for taking the time to express your concerns about your recent stay. We can completely understand your frustrations over the poor quality you received on your first day upon check in however we made sure that we were able to address the room cleaning on your second day of stay. Our management team has immediately addressed your comments on the various issues and we also apologize for any inappropriate behavior of our staff as well. This is not the norm for us and your feedback is very helpful in allowing us to adjust our procedures to prevent such future shortcomings. Once again, we thank you for staying with us and stay safe.
We were Christmas shopping, the staff were friendly, helpful and enjoy the warm weather for this time of year. Stayed here before, the friendly, quiet place. We really enjoyed our time there.
Wayne
Stayed 2 nights in Dec 2023
Response from Hotel Management on 1 Feb 2024
Dear Wayne, thank you for taking the time to write us a review. It was our pleasure to have you stay with us and we are happy to hear that you had a comfortable stay and enjoyed our hospitality. Our staff members take their roles in our industry very seriously and take pride and work hard every day to provide the best quality customer service that our guests expect. Once again, we thank you for staying with us and we look forward to welcoming you again on your next visit in Grande Prairie. Stay safe!
8/10 Good
Cameron
Travelled with family
8 Dec 2023
Liked: Cleanliness, staff & service
I like the convenience and the price
Cameron
Stayed 1 night in Dec 2023
Response from Hotel Management on 1 Feb 2024
Dear Cameron, thank you for your review and for staying with us. We look forward to welcoming you again. Stay safe!
10/10 Excellent
Gavin
6 Dec 2023
Gavin
Stayed 1 night in Dec 2023
Response from Hotel Management on 1 Feb 2024
Dear Gavin, thank you for your perfect review and for staying with us. We look forward to welcoming you again the next time you visit Grande Prairie. Stay safe!
8/10 Good
Bradley
2 Dec 2023
Bradley
Stayed 1 night in Dec 2023
Response from Hotel Management on 1 Feb 2024
Dear Bradley, thank you for your review and for staying with us. We look forward to welcoming you again. Stay safe!
Dear Anne, thank you for your review and for staying with us. We look forward to welcoming you again on your next visit in Grande Prairie. Stay safe!
10/10 Excellent
Nitesh
19 Nov 2023
Nitesh
Stayed 1 night in Nov 2023
Response from Hotel Management on 1 Feb 2024
Dear Nitesh, thank you for your perfect review and for staying with us. We look forward to welcoming you again on your next visit in Grande Prairie. Stay safe!
6/10 Okay
curtis
27 Oct 2023
Disliked: Property conditions & facilities
Over all it was just “okay”. Worn down is a good description of everything though it seemed clean. Poor poor wifi (basically couldn’t use it). Friendly day staff, so so might staff. Breakfast was decent though limited.
curtis
Stayed 1 night in Oct 2023
Response from Hotel Management on 27 Oct 2023
Dear Curtis, thank you for taking the time to write us a review. We apologize for any inconvenience that you experienced during your stay and for pointing out some issues which have influenced your overall stay with us. We have also noted on your kind comments on items we have to improve on and on which we can do better. We have taken this up with respective departments and will closely monitor the situation. Thank you for staying with us and we look forward to seeing you again on your next visit in GP.
Dear Mike, thank you for your excellent review and for staying with us. We look forward to seeing you again on your next visit in Grande Prairie. Have a great day! Stay safe!
Dear Steve, thank you for your excellent review and for staying with us. We look forward to welcoming you again once you are back in Grande Prairie. Stay safe!
Check in and check out was great. Continental breakfast was very good as well. Older room but fairly clean and decent bed.
David
Stayed 1 night in Oct 2023
Response from Hotel Management on 23 Oct 2023
Dear Niles, thank you for your review and for staying with us. It was our pleasure to have you stay with us and we are happy to hear that you had a comfortable stay and enjoyed our hospitality. Our staff members take their roles in our industry very seriously and take pride and work hard every day to provide the best quality customer service that our guests expect. Once again, thank you for staying with us and we look forward to welcoming you again once you are back in Grande Prairie. Stay safe!
Dear Scott, thank you for your excellent review and for staying with us. We look forward to welcoming you again once you are back in Grande Prairie. Stay safe!
Dear Jagveer, thank you for your excellent review and for staying with us. We look forward to welcoming you again once you are back in Grande Prairie. Stay safe!
6/10 Okay
Benton, Eckville
18 Oct 2023
Liked: Cleanliness, staff & service
Benton
Stayed 2 nights in Oct 2023
Response from Hotel Management on 23 Oct 2023
Dear Benton, thank you for your review and for staying with us. We look forward to welcoming you again once you are back in Grande Prairie. Stay safe!
I thought it was a solid place to stay. Great staff.
Stacy
Stayed 19 nights in Sep 2023
Response from Hotel Management on 23 Oct 2023
Dear Stacy, thank you for your excellent review and for staying with us. We look forward to welcoming you again once you are back in Grande Prairie. Stay safe!
10/10 Excellent
Niles
10 Oct 2023
Niles
Stayed 1 night in Sep 2023
Response from Hotel Management on 23 Oct 2023
Dear Niles, thank you for your excellent review and for staying with us. We look forward to welcoming you again once you are back in Grande Prairie. Stay safe!
The receptionist were extremely helpful! Had a problem connecting to the wifi and was fixed in a few minutes. Great job.
The room has everything we might need and there is a free breakfast. Parking is just right outside our room.
We will stay again here.
Haidee
Stayed 2 nights in Oct 2023
Response from Hotel Management on 23 Oct 2023
Dear Haidee, thank you for taking the time to write us a review. We are happy to hear that you had a comfortable stay with us and our staff did a great job and had been very helpful to be of good service to your wi-fi concerns. Once again, we thank you for staying with us an we look forward to welcoming you again once you are in Grande Prairie.
8/10 Good
Ira E
5 Oct 2023
Ira E
Stayed 1 night in Oct 2023
Response from Hotel Management on 25 Oct 2023
Dear Ira, thank you for your review and for staying with us. We look forward to welcoming you again once you are back in Grande Prairie. Stay safe!
2/10 Terrible
ryan
1 Oct 2023
Disliked: Staff & service
ryan
Stayed 1 night in Sep 2023
Response from Hotel Management on 2 Nov 2023
Dear Ryan, thank you for your review. We apologize for any inconvenience that you experienced with regard to your booking. Our hours of operation are indicated in our hotel policies prior to booking and it is also noted that if guests are arriving after 3pm, they have to inform the property of their time of arrival in advance. Since you were not able to check-in in our property the day you booked, expedia had fully refunded you as per our advise. Thank you for your understanding. Stay safe!
New beds?, very comfortable and very strong water pressure ,made for a lovely shower.
Andrea
Stayed 1 night in Sep 2023
Response from Hotel Management on 29 Sept 2023
Dear Andrea, thank you for taking the time to write us a review. It was our pleasure to have you stay with us and we are happy to hear that you had a comfortable stay and enjoyed our hospitality. Our staff members take their roles in our industry very seriously and take pride and work hard every day to provide the best quality customer service that our guests expect. Looking forward to welcoming you again once you are back in Grande Prairie. Stay safe!
Dear Donna, thank you for your review and for staying with us. We apologize for any inconvenience that you experienced during your stay. Have a great day! Stay safe!
6/10 Okay
Sharon
10 Sept 2023
Property needs renovations
Sharon
Stayed 2 nights in Sep 2023
Response from Hotel Management on 13 Sept 2023
Hi Sharon, thank you for taking the time to write us a review. We have also noted on your kind comments on items we have to improve on and on which we can do better. We have taken this up with respective departments and will closely monitor the situation. Thank you for staying with us and we look forward to seeing you again on your next visit in Grande Prairie. Stay safe!
Hi Sherry Marie, thank you for taking the time to write us a review and for the excellent rating! It was our pleasure to have you stay with us and we are happy to hear that you had a comfortable stay and enjoyed our hospitality. Our staff members take their roles in our industry very seriously and take pride and work hard every day to provide the best quality customer service that our guests expect. Once again we thank you and we look forward to welcoming you again once you are back in Grande Prairie. Stay safe!
8/10 Good
Obrey
2 Sept 2023
Obrey
Stayed 1 night in Sep 2023
Response from Hotel Management on 13 Sept 2023
Hi Obrey, thank you for your review and for staying with us. We look forward to welcoming you again once you are back in Grande Prairie. Stay safe!
I liked that it was quiet and was able to get a room.
Mary-Jo
Stayed 1 night in Jul 2023
Response from Hotel Management on 13 Sept 2023
Hi Mary-Jo, thank you for taking the time to write us a review. We are glad to hear that you had a quiet and comfortable stay and we look forward to welcoming you again once you are in Grande Prairie. Stay safe!
8/10 Good
Sean
Business traveller
19 Aug 2023
Liked: Cleanliness, staff & service, room comfort
Good value for the price.
The motel is older but the staff is very helpful.
Sean
Stayed 3 nights in Aug 2023
Response from Hotel Management on 24 Aug 2023
Hi Sean, thank you for taking the time to write us a review. We appreciate you staying with us and we look forward to welcoming you again once you are back in Grande Prairie. Stay safe!
8/10 Good
Sheila
18 Aug 2023
Liked: Staff & service
Disliked: Property conditions & facilities
Sheila
Stayed 1 night in Aug 2023
Response from Hotel Management on 24 Aug 2023
Hi Sheila, thank you for your review. We appreciate you staying with us and we look forward to welcoming you again once you are in Grande Prairie. Stay safe!
10/10 Excellent
Rose m
3 Aug 2023
Rose m
Stayed 1 night in Aug 2023
Response from Hotel Management on 4 Aug 2023
Dear Rose, thank you for your excellent review. It was our pleasure to have you stay with us and we look forward to welcoming you again once you are back in Grande Prairie. Stay safe!
4/10 Poor
George
Business traveller
18 Jul 2023
Liked: Cleanliness, room comfort
Disliked: Staff & service
No night shift
No night shift person ment that there was no one to check me in in the middle of the night when I arrived. I had to wait until 5 am for staff to arrive. A long day of traveling was made even longer.
George
Stayed 4 nights in Jul 2023
Response from Hotel Management on 18 Jul 2023
Dear George, thank you for taking the time to write us a review. We do apologize for the inconvenience that you experienced during your stay. In line with our hotel policies, we have hours of operation (open daily from 5am to 1am - following day) and in case guest(s) are arriving late, we strongly advise them to contact the property ahead of time and also to check policies prior to booking to avoid such inconvenience at your end. Again, we thank you for staying with us. Stay safe!
It was comfortable and clean. Would go back and stay there again
Leigh
Stayed 1 night in Jul 2023
Response from Hotel Management on 4 Jul 2023
Dear Leigh, thank you for taking the time to write us a review. It was our pleasure to have you stay with us and we are happy to hear that you had a comfortable stay and enjoyed our hospitality. Our staff members take their roles in our industry very seriously and take pride and work hard every day to provide the best quality customer service that our guests expect. Once again, we thank you for staying with us and we look forward to welcoming you in our property once you are back in Grande Prairie. Stay safe!
8/10 Good
Mark
Business traveller
15 Jun 2023
Liked: Cleanliness, staff & service
Convenient, ample parking. Carpet is well aged and paint cannot hide damage no matter how heavily applied and bland the colour
Mark
Stayed 3 nights in Jun 2023
Response from Hotel Management on 15 Jun 2023
Dear Mark, thank you for taking the time to write us a review and for pointing out some issues which have influenced your overall stay with us. We have also noted on your kind comments on items we have to improve on and on which we can do better. We have taken this up with respective departments and will closely monitor the situation. Once again, we thank for staying with us and we look forward to welcoming you again once you are back in Grande Prairie. Stay safe!
10/10 Excellent
Kim
14 Jun 2023
Kim
Stayed 1 night in Jun 2023
Response from Hotel Management on 15 Jun 2023
Dear Kim, thank you for your excellent review and for staying with us. We look forward to welcoming you again in our property once you are back in Grande Prairie. Stay safe!
10/10 Excellent
Greg
12 Jun 2023
Greg
Stayed 1 night in Jun 2023
Response from Hotel Management on 15 Jun 2023
Dear Greg, thank you for your excellent review and for staying with us. We look forward to welcoming you again in our property once you are back in Grande Prairie. Stay safe!
Good value. Bathroom was clean and bed was nice. It was quiet Obviously a lot of rig workers stay there.
Craig
Stayed 1 night in Jun 2023
Response from Hotel Management on 5 Jun 2023
Dear Craig, thank you for taking the time to write us a review. It was our pleasure to have you stay with us and we are happy to hear that you had a comfortable stay and enjoyed our hospitality. Our staff members take their roles in our industry very seriously and take pride and work hard every day to provide the best quality customer service that our guests expect. We look forward to welcoming you again once you are back in Grande Prairie! Stay safe!
10/10 Excellent
Stephanie
1 Jun 2023
Stephanie
Stayed 1 night in May 2023
Response from Hotel Management on 22 Jun 2023
Dear Stephanie, thank you for your review and for staying with us. We look forward to welcoming you again once you are back in Grande Prairie. Stay safe!
8/10 Good
Bill
1 Jun 2023
Bill
Stayed 3 nights in May 2023
Response from Hotel Management on 5 Jun 2023
Dear Bill, thank you for your review and for staying with us. We look forward to welcoming you again once you are back in Grande Prairie. Stay safe!
8/10 Good
Randall
Business traveller
1 Jun 2023
Very close to all amenities and shopping
Randall
Stayed 1 night in May 2023
Response from Hotel Management on 1 Jun 2023
Dear Randall, thank you for your review and for staying with us. We look forward to seeing you again once you are back in Grande Prairie. Stay safe!
10/10 Excellent
Diane
30 May 2023
Diane
Stayed 1 night in May 2023
Response from Hotel Management on 22 Jun 2023
Dear Diane, thank you for your review and for staying with us. We look forward to welcoming you again once you are back in Grande Prairie. Stay safe!
8/10 Good
Darcy
29 May 2023
Darcy
Stayed 1 night in May 2023
Response from Hotel Management on 22 Jun 2023
Dear Darcy, thank you for your review and for staying with us. We look forward to welcoming you again once you are back in Grande Prairie. Stay safe!
Dear Tibor, thank you for your review and for staying with us. We look forward to welcoming you again the next time you are in Grande Prairie. Stay safe!
10/10 Excellent
Rose m
15 May 2023
Rose m
Stayed 2 nights in May 2023
Response from Hotel Management on 16 May 2023
Dear Rose, thank you for your review and for staying with us. Stay safe and looking forward to seeing you again.