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Reviews of Eagle Ridge Resort at Lutsen Mountains

2.5 out of 5
Eagle Ridge Resort at Lutsen Mountains
445 Ski Hill Rd, Lutsen, MN

Reviews

8.4

Very good

Rating 10 - Excellent. 438 out of 1000 reviews" "
Rating 8 - Good. 345 out of 1000 reviews" "
Rating 6 - Okay. 132 out of 1000 reviews" "
Rating 4 - Poor. 63 out of 1000 reviews" "
Rating 2 - Terrible. 22 out of 1000 reviews" "

8.8/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay and all staff were helpful and friendly. We did notice that the TV system is not user friendly. A staff person had to come over two nights in a row to stop the TV from freezing and not responding to the remote. Otherwise all was good! Jim & Alice Wright
Stayed 2 nights in Mar 2024
Response from Front Desk on 3 Apr 2024
We're happy to see that you had a 5-star rating for your recent visit to Eagle Ridge Resort.

8/10 Good

Brad

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was pleasant in all respects. Skiing in and out was kind of a challange, you need to hike (short hike) up and down some steep grades and treacherous footing. I will stay there again.
Stayed 3 nights in Mar 2024
Response from Front Desk on 28 Mar 2024
Thanks for taking the time to rate your stay!

10/10 Excellent

Cathy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Front Desk on 20 Mar 2024
We're happy to see that you had a 5-star rating for your recent visit to Eagle Ridge Resort.

8/10 Good

Brooke

Liked: Cleanliness, staff & service, property conditions & facilities
I loved the ski in ski out. Staff was nice, food was excellent. Needs a coffee shop on the premise.
Stayed 3 nights in Mar 2024
Response from Front Desk on 20 Mar 2024
Thanks for taking the time to rate your stay!

10/10 Excellent

Stephanie

Liked: Cleanliness
Stayed 2 nights in Feb 2024
Response from Front Desk on 20 Feb 2024
We're happy to see that you had a 5-star rating for your recent visit to Eagle Ridge Resort.

10/10 Excellent

Zach

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent view
Stayed 2 nights in Feb 2024
Response from Front Desk on 20 Feb 2024
We're happy to see that you had a 5-star rating for your recent visit to Eagle Ridge Resort.

8/10 Good

oleg

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Front Desk on 22 Dec 2023
Thank you for your rating

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Could not get refund on room so had to go. Was fun but no way worth it. Two runs open with race practice along side. Really open. I say not. The whole point is many options. Should have been more flexible so we could reschedule. Still fun and beautiful on my birthday there
Stayed 2 nights in Dec 2023
Response from Front Desk on 6 Dec 2023
We're happy to see that you had a 5-star rating for your recent visit to Eagle Ridge Resort.

10/10 Excellent

Matthew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot to stay if you are looking for privacy, spacious rooms, and an overall great outdoorsy feeling.
Stayed 1 night in Nov 2023
Response from Front Desk on 14 Nov 2023
We're happy to see that you had a 5-star rating for your recent visit to Eagle Ridge Resort.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A lovely overnight
A very relaxing, lovely stay. Our room was warm and inviting. The beds were comfortable. Very quiet for sleeping.
Stayed 1 night in Oct 2023
Response from Front Desk on 31 Oct 2023
Thank you for your rating.

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Front Desk on 31 Oct 2023
We're happy to see that you had a 5-star rating for your recent visit to Eagle Ridge Resort.

10/10 Excellent

Angela

Travelled with family, Travelled with group
This was our first time staying here!!! It was a beautiful room! We cant wait to come back next time!!!
Stayed 2 nights in Oct 2023
Response from Front Desk on 31 Oct 2023
We're happy to see that you had a 5-star rating for your recent visit to Eagle Ridge Resort.

10/10 Excellent

Wei Qi

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The scenic mountain view was awesome!
Stayed 1 night in Sep 2023
Response from Front Desk on 31 Oct 2023
Thank you for the rating.

8/10 Good

Leah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023
Response from Front Desk on 24 Oct 2023
Thank you for taking the time to rate your stay.

8/10 Good

Stephanie

Travelled with family and small children, Travelled with partner
Disliked: Amenities
I thought it was over priced for not having anything around for attractions or food
Stayed 2 nights in Oct 2023
Response from Front Desk on 24 Oct 2023
Thank you for your rating!

6/10 Okay

Megan

Travelled with group
Liked: Cleanliness, staff & service, amenities
Pros: Kind staff, very responsive and helpful. Clean rooms. Great location, walkable, plenty of parking. Outdoor hot tub was a perk. Cons: Fireplace did not have a switch to turn it on. Maintenance came and showed us that we had to take the front of the fireplace off and turn it on in the same place you turn the pilot light on. It was weird, and then it was very hot to take the cover off when we wanted to turn the fireplace off. The pull out bed was super uncomfortable and noisy. I didn’t get much sleep and I woke up the others in my room whenever I would move. Not sure we would choose to stay here again.
Stayed 2 nights in Oct 2023
Response from Front Desk on 24 Oct 2023
Thank you for taking the time to share your feedback for our team to review.

8/10 Good

Aimee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Front Desk on 24 Oct 2023
Thanks for taking the time to rate your stay!

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were there for the hiking and exploring. We loved the view, the facilities, and the property. It’s a great location for when you want to go out and explore other towns - it was in the middle of everything we had planned on doing.
Stayed 3 nights in Oct 2023
Response from Front Desk on 24 Oct 2023
Thank you so much for the 5-star review!

10/10 Excellent

TENZIN, RICHFIELD

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Front Desk on 24 Oct 2023
Thank you for the rating!

10/10 Excellent

Jacob

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was awesome, 2nd time staying here
Stayed 3 nights in Oct 2023
Response from Front Desk on 21 Oct 2023
We're happy to see that you had a 5-star rating for your recent visit to Eagle Ridge Resort.

10/10 Excellent

Oleksandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place ❤️
Stayed 2 nights in Oct 2023
Response from Front Desk on 19 Oct 2023
Thank you for the 5-star rating!

10/10 Excellent

Henry

Stayed 2 nights in Oct 2023
Response from Front Desk on 7 Nov 2023
Thank you for taking the time to rate your stay.

10/10 Excellent

Kim

Stayed 2 nights in Oct 2023
Response from Front Desk on 19 Oct 2023
Thank you for the rating!

10/10 Excellent

Megan

Stayed 2 nights in Oct 2023
Response from Front Desk on 19 Oct 2023
Thank you for your rating and recent visit!

10/10 Excellent

Joseph

Stayed 2 nights in Oct 2023
Response from Front Desk on 7 Nov 2023
Thank you for your rating.

8/10 Good

Kathleen

Travelled with group
Liked: Cleanliness, staff & service
The location is great. The floors, rugs and furniture could use updating but it was comfortable and the kitchen was appropriately stocked. You go there for the scenery. Views of hills , forests and Lake Superior.
Stayed 7 nights in Oct 2023
Response from Front Desk on 19 Oct 2023
Thank you for the rating!

2/10 Terrible

Jana

Travelled with family
Liked: Cleanliness
For the price that we paid it was definitely a rip off. Only one place to eat had to make reservations had to wait for an hour for our food and it wasn't even that good but yet so expensive
Stayed 2 nights in Oct 2023
Response from Front Desk on 19 Oct 2023
Thank you for taking the time to share your feedback for our team to review.

8/10 Good

Lucille, Bruceton Mills

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We chose a room with fireplace and balcony. It was a lovely room and very comfortable. It also had a kitchenette with microwave, small fridge and coffee pot. Only minuses were no restaurant on the premises and no daily room service. However, there was a nice restaurant at the next hotel over and a call to the front desk was all that was needed to get towels replaced, etc.
Stayed 5 nights in Oct 2023
Response from Front Desk on 19 Oct 2023
Thank you for taking the time to share your feedback for our team to review.

6/10 Okay

Peter

Liked: Cleanliness, staff & service
We’ll used, could use updating
Stayed 1 night in Oct 2023
Response from Front Desk on 19 Oct 2023
Thank you for your rating and recent visit!

10/10 Excellent

Rosibel

Stayed 1 night in Oct 2023
Response from Front Desk on 11 Oct 2023
We're happy to see that you had a 5-star rating for your recent visit to Eagle Ridge Resort.

6/10 Okay

Brittany

Stayed 2 nights in Oct 2023
Response from Front Desk on 31 Oct 2023
Thanks for taking the time to rate your stay!

8/10 Good

cynthia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property and staff were excellent. The golf course and scenery were amazing. Although our experience in the dining room Moguls was very good they were out of some breakfast and dinner options which was a bit disappointing. I would definitely stay here again
Stayed 1 night in Oct 2023
Response from Front Desk on 10 Oct 2023
Thank you for your rating and recent visit!

10/10 Excellent

Keith

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great views of the Sawtooth mountains!
Stayed 1 night in Oct 2023
Response from Front Desk on 10 Oct 2023
Thank you for the 5-star rating!

8/10 Good

Karla

Stayed 1 night in Oct 2023
Response from Front Desk on 28 Oct 2023
Thank you for your rating.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Loved the location, room and view, very relaxing. Our only complaint is that we asked twice for new towels and garbage pick-up, and received no service. We ended up washing our towels ourselves to get clean towels during our week's stay.
Stayed 5 nights in Sep 2023
Response from Front Desk on 5 Oct 2023
Thank you for taking the time to share your feedback for our team to review.

8/10 Good

Carla

Travelled with group
Liked: Cleanliness
Room was clean. Adequate space for 5 adults in the two bedroom suite. Great location to access hiking and biking trails, gondola, slides, skiing. The outdoor hot tub was nice! The rooms need more supplies like a drying rack, dish towels, sponges, etc. Prices are high.
Stayed 2 nights in Sep 2023
Response from Front Desk on 10 Oct 2023
Thank you for your rating and recent visit!

10/10 Excellent

SURESH

Stayed 1 night in Oct 2023
Response from Front Desk on 24 Oct 2023
Thank you for the 5-star rating!

10/10 Excellent

Ellen, Wilmette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from Front Desk on 3 Oct 2023
Thank you for the 5-star rating!

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the spaciousness. One Bedroom Standard Condo was quite large with wonderful fall color views off the rear deck/patio. Easy to check in and check out. Will stay there again!
Stayed 1 night in Sep 2023
Response from Front Desk on 30 Sept 2023
Thank you for the 5-star rating.

10/10 Excellent

Deb

Liked: Cleanliness, staff & service, property conditions & facilities
It was a great experience and all very scenic! Would definetely recommend to friends and would go again in a heartbeat!
Stayed 1 night in Sep 2023
Response from Front Desk on 3 Oct 2023
We're happy to see that you had a 5-star rating for your recent visit to Eagle Ridge Resort.

10/10 Excellent

James A

Liked: Cleanliness, staff & service, property conditions & facilities
Fall colors had started in their area.
Stayed 3 nights in Sep 2023
Response from Front Desk on 3 Oct 2023
Thank you for the rating!

4/10 Poor

Mary

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
No Warning of hidden muddy path to our unit
There was not a warning during the booking process or upon check in of the hidden entrance without sinage to our unit. We finally figured it out with the help of a workman. Landscaping was in process which resulted in having to take a treacharous muddy path to reach our only entrance. We are seniors and deserved a warning before we booked such an expensive nights stay
Stayed 1 night in Sep 2023
Response from Front Desk on 30 Sept 2023
Thank you for taking the time to share your feedback for our team to review.

4/10 Poor

Leo

Travelled with partner
Disliked: Amenities
I have stayed here two different times before this trip and I can’t be more unhappy with my experience this time. The comforter on the bed had several stains on it. When we complained about it, the employee that came to our room acted like he was being bothered because we wanted a different comforter. When we requested more towels we were told we could have have two per day. We like to shower in the morning and after being out for the whole day we would like to shower again with CLEAN towels. The second day I had to go to the registration desk and ask for more towels. Had to wait for almost an hour before someone showed up with towels for us. Next trip I’m going to stay at another resort. Terrible experience
Stayed 2 nights in Sep 2023
Response from Front Desk on 29 Sept 2023
Thank you for taking the time to share your feedback for our team to review.

8/10 Good

Leonard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Front Desk on 29 Sept 2023
Thank you for your rating and recent visit!

10/10 Excellent

James

Stayed 1 night in Sep 2023
Response from Front Desk on 19 Oct 2023
Thanks for the rating!!

10/10 Excellent

William

Stayed 1 night in Sep 2023
Response from Front Desk on 28 Sept 2023
Thank you for your rating!!

8/10 Good

Mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful view
More. Comfortable pillows
Stayed 2 nights in Sep 2023
Response from Front Desk on 22 Sept 2023
Thank you for the rating! Better pillows noted.

8/10 Good

Minh Thu

Stayed 1 night in Sep 2023
Response from Front Desk on 11 Oct 2023
Thank you for the rating!

8/10 Good

Christina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Front Desk on 19 Sept 2023
Thank you so much for taking the time to leave us a rating.

10/10 Excellent

Billi Jo

Liked: Cleanliness
Stayed 2 nights in Sep 2023
Response from Front Desk on 19 Sept 2023
Thank you for the 5-star rating.