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Reviews of Holiday Inn Express Glen Rose, an IHG Hotel

2.5 out of 5
Holiday Inn Express Glen Rose, an IHG Hotel
113 Paluxy Summit Blvd, Glen Rose, TX

Reviews

9.4

Exceptional

Rating 10 - Excellent. 284 out of 396 reviews" "
Rating 8 - Good. 83 out of 396 reviews" "
Rating 6 - Okay. 19 out of 396 reviews" "
Rating 4 - Poor. 7 out of 396 reviews" "
Rating 2 - Terrible. 3 out of 396 reviews" "

9.4/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Safe, clean
Stayed 3 nights in Apr 2024

10/10 Excellent

Louise

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

James, Boulder

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great.
Stayed 2 nights in Apr 2024

8/10 Good

Brian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super friendly staff, very accommodating. We were in the area for the Eclipse, one staff member made “goodie bags” with glasses, eclipse themed treats, glow sticks, etc. Super cool and thoughtful. The hotel and grounds are well kept. The breakfast included hot items, such as eggs, bacon, and sausage. Recommend if your in the area.
Stayed 3 nights in Apr 2024

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
We had a wonderful experience at this property. It was our second time to stay and it was just as enjoyable as the first experience. This time the hotel was full and the staff handled everything perfectly.
Stayed 1 night in Mar 2024

10/10 Excellent

Lori

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Mar 2024

8/10 Good

Jesus

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing breakfast
Stayed 1 night in Mar 2024

6/10 Okay

Charice

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
The hotel is in a nice area. The side facing the street had some traffic noise and we were on the first floor and the room next to us had a door that boomed every time someone went in or out - which they did a lot. A room facing the field would have been wonderful - could watch the deer. Be sure to ask for a non-highway facing room. The staff was nice at check-in. Completely absent at check-out. Couldn't find a staff member so we just left our keys. Rooms not cleaned great - my 7-year-old granddaughter found a discarded invisiline on the floor (thankfully before my 2-year-old grandson found it and put it in his mouth). The "breakfast" was disappointing as there were so many people we tried 2x and they were out of nearly everything. Ended up grabbing food offsite. The night was fine, will probably try somewhere else next time but as this was last minute I didn't look around much.
Stayed 1 night in Mar 2024

10/10 Excellent

Michael

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I always love holiday inns , they are always so clean and nice . The staff is always professional and willing to help .
Stayed 1 night in Feb 2024

10/10 Excellent

Monika

Business traveller
Liked: Cleanliness, amenities
Clean. Friendly staff.
Stayed 1 night in Feb 2024

8/10 Good

ADAM

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Traveling
Clean, decent exercise room, limited internet and TV.
Stayed 1 night in Jan 2024

6/10 Okay

Dan

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Amenities were broken, no hot tub (or pool) and no disclosure prior to booking
Stayed 1 night in Dec 2023

10/10 Excellent

Shelly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were greeted with a smile, clean room and a comfy bed. Hotel located far enough off of the main road, which allowed for a peaceful nights sleep. I will definitely stay again when in the area.
Stayed 1 night in Nov 2023

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel. The beds and pillows were great. Great location , very clean and the lady that checked us in and out was friendly and helpful.
Stayed 1 night in Nov 2023

10/10 Excellent

JD

Stayed 1 night in Nov 2023

10/10 Excellent

Jodi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Harvey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Great
Stayed 2 nights in Oct 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Kenneth

Stayed 1 night in Sep 2023

8/10 Good

Larry

Liked: Cleanliness, staff & service
Stayed 2 nights in Sep 2023

6/10 Okay

Kelly

Liked: Property conditions & facilities
Room was dirty
Stayed 3 nights in Sep 2023

10/10 Excellent

rushabh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023

2/10 Terrible

Duane

Stayed 4 nights in Jun 2023

10/10 Excellent

Miriam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this hotel. Room so spacious it was perfect. The front person was so helpful. He helped us choose a restaurant and we loved it. And also told us about the meteor shower and that was awesome. We got to enjoy that, and all thanks to his help.
Stayed 1 night in Aug 2023

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
I liked the pool very much. Wish the little mini fridge had a freezer area.
Stayed 1 night in Jul 2023

10/10 Excellent

Kyle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Such a nice clean and affordable place with very friendly staff. Great pool! We were in Memphis the night before and wanted to stop before getting to San Antonio and this place was perfect. Dinosaur Valley State Park was very interesting, which is about 15 minutes away.
Stayed 1 night in Jul 2023

10/10 Excellent

Kelly

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay! Super clean room, great breakfast and wonderful pool!
Stayed 2 nights in Jul 2023

10/10 Excellent

Brandy

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and great environment
Stayed 1 night in Jul 2023

10/10 Excellent

kristin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and well managed.
Stayed 1 night in Jul 2023

8/10 Good

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

10/10 Excellent

Charles

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Thanks
Stayed 2 nights in Jun 2023

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, property conditions & facilities
Nice Staff Good Location
Stayed 2 nights in May 2023

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very enjoyable stay
Very nice facitily. Friendly staff. Very clean. The shower was really nice. Breakfast was good.
Stayed 2 nights in May 2023

10/10 Excellent

Kristen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Renovated :)
The check in was smooth. Kyara was amazing at the front desk. The hotel smelled new (renovated in December). Room was clean and beds were comfortable. There was a group outside on the patio at 1am, the employee at the front desk handled that quickly. I appreciated that! Would definitely stay at this hotel again
Stayed 1 night in May 2023

10/10 Excellent

Patti

Stayed 1 night in May 2023

10/10 Excellent

Virginia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb!!!
Beautiful new hotel. Very clean. Outstanding customer service. The desk clerk seemed to be expecting me. Surprising personal attention from a chain hotel. Very quiet room. Super soft bedding and pillows. I didn’t even have to use my own pillow even though I brought one. Made me want to choose Holiday inn express for all future hotel stays all destinations.
Stayed 1 night in May 2023

10/10 Excellent

Corey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room and lobby were very clean. Staff was incredibly friendly. Would definitely stay here again!
Stayed 2 nights in Apr 2023

10/10 Excellent

Eduardo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Stay overall, no issues.
Stayed 2 nights in Apr 2023

10/10 Excellent

Scott

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome property!
Great place to stay! As far as I’m concerned, this is the ONLY a place to stay in Glen Rose, TX. The stag was very accommodating, & the property was clean & comfortable. I will always stay here when going to GR.
Stayed 1 night in Apr 2023

6/10 Okay

Raena

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The staff at Holiday Inn in Glen Rose was pleasant and helpful. This hotel is newly renovated, so the rooms and lobby are beautifully updated and clean. Breakfast had a nice selection and had some healthier options like turkey sausage that I really appreciated as someone with gastrointestinal issues that cannot eat pork. My only problem I had with this hotel is that my family went to Glen Rose during spring break and were extremely bummed that the pool was green all 3 nights we were there. By the morning we left it finally seemed to be clearing up, but we were not able to use this amenity which is always a highlight in my family's getaways. What was more frustrating for me is that this Holiday Inn was set at a higher price point in comparison to nearby hotels (most of which had functioning pools). So, although the accommodations may have been newer than some of the other hotels in the area, they didn't have access to what my family feels is the most important amenity, which was just really disappointing. Overall, we did have a decent stay here. It's just very unfortunate that I picked the more expensive hotel in the area, hoping to avoid any issues, yet we were not able to utilize the pool as we like to do on all our family trips.
Stayed 3 nights in Mar 2023

10/10 Excellent

Nathaniel

Travelled with family and small children
Clean Hotel and Customer Service Was Great. I was Really Impressed With the quality For the Price.
Stayed 1 night in Mar 2023

8/10 Good

Michael, Austin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
A good stay in a good location. Property is in very good condition. Friendly staff always willing to help or answer a question.
Stayed 2 nights in Mar 2023

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

6/10 Okay

Ben

Travelled with family
Liked: Cleanliness
They told us the pool was accessible and they had just put chemicals in it(this was the first day of Spring break for a lot if kids)! Also their breakfast was not serviced well. They ran out if food and they shut down the pancake maker for most of the breakfast. Again, a full house with kids
Stayed 1 night in Mar 2023

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
5 stars
Stayed 2 nights in Mar 2023

10/10 Excellent

Alejandro

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023

10/10 Excellent

kenneth

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Awesome
Response from Debra Jones, Director of Sales on 31 Jan 2023
Kenneth,Thank you for taking the time to complete this review. We are ecstatic that you enjoyed your stay and welcome you back the next time you are in Glen Rose. Safe travels!

2/10 Terrible

Ty

Travelled with family
Disliked: Property conditions & facilities
Very dark under construction did not stay no refund
Stayed 1 night in Dec 2022
Response from Michael Whipps General Manager on 1 Jan 2023
Dear TyThank you for leaving us a review. Please accept our apologies for the issues you identified. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our future guests. We hope you will give us another opportunity to exceed your expectations!

10/10 Excellent

., .

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly atmosphere, comfortable and clean room, I have always been impress with every Holiday Inn Express that we have booked in the past, we will continue to choose Holiday Inn as our first choice!
Stayed 2 nights in Jun 2019

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019
Response from me on 2 Jul 2019
So nice to have your review! We're happy you had a great stay, with True Hospitality!