Thank you for your review. Patrick is a awesome guy. Sorry you had issues with the sink but, thank you for letting us know. We will get it fixed. Hope to see you again soon, Have a great day.

Thank you for your review. When posting the review please make sure you tell the facts. According to the door code you access the room at 5:52, the at 6:30 my Maintenace guy programmed your tv and you were unhappy that you could not get cable or ballgames on roku. At no time while maintenance was in room did you show bugs to him. Then sir you waited until 830 to leave the property and ask for a refund. At no time did you mention the bugs(which is every year in Ohio) in your room. Nor did you ask to transfer rooms. As we have cameras and I can see the bugs etc. Maintenance spent several hours yesterday to ensure the bugs would not be a issue for our guest. I am sorry that you felt to address the issue on expedia review then speak directly to staff about you concerns. Unfortunately, the residents or business owners in that area can control the bugs all we can do is take precautions. Have a great day

It is wonderful knowing we are very close 10 steps to lake Erie. It is beautiful. Thank you

We thank you for the privilege to serve you, our amazing staff says thank you fof choosing us.

We accommodate many guests each evening, and we strive to make their stay a satisfying one. The principal goal of our hotel is to provide dependable service to all of our guests at reasonable prices. Consequently, it's disappointing to learn that you had circumstances that made it not pleasant.Please accept my sincere apology. We will be looking at this situation and make changes in avoiding future challenges.I want you to know that the comments and suggestions we receive from our guests are taken seriously. Your willingness to share your recent experience is genuinely appreciated. We will be diligent and reviewing your survey as we make things get even better.

Enjoyed the stay very much, great location, very comfortable bed. If in the are again would definitely check into staying here again.

Awesome, wonderful and thank you for choosing and allowing us to serve you.

We appreciate you sharing, we will be looking at items to make us even better

We humbly apologize for the unpleasant stay, we will be diligent and look at all items you noted.

I am responding to the communication on your stay with us concerning the unpleasant experience with one of our associates.We accommodate many guests each evening, and we strive to make their stay a satisfying one. The principal goal of our hotel is to provide dependable service to all of our guests at reasonable prices. Consequently, it's disappointing to learn that you had circumstances that made it not pleasant.Please accept my sincere apology. After reviving the comments about anything and everything we are saddened as during your multiple days stay, we have no records of any communication from staying in one of our system. I want you to know that the comments and suggestions we receive from our guests are taken seriously. Your willingness to share your recent experience is genuinely appreciated. We thank you for your business.

Thank you for sharing we will address all items noted.

Thank you for the honor and opportunity to serve you.

I hope this message finds you well. First and foremost, I would like to extend our sincere apologies for any inconvenience you experienced during your recent stay with us. It is our utmost priority to ensure that every guest enjoys a comfortable and pleasant stay, and it is evident that we fell short of meeting your expectations in this regard.I would like to assure you that we take your feedback very seriously, and we have already conducted a thorough investigation into the events surrounding your stay. It is disheartening to learn that you felt our staff's actions were rude and disrespectful, especially when they were genuinely committed to going above and beyond to assist you.Our goal is to provide impeccable service, and any actions that do not align with this commitment are not representative of our values and standards. Please rest assured that we will address this matter directly with the individuals involved to ensure that such behavior is not repeated.Once again, I apologize for the discomfort you experienced during your stay. Your feedback is invaluable to us, as it helps us continually improve our services and maintain the high standards that our guests expect.Thank you for choosing us for your stay, and we hope to welcome you back soon.

We appreciate the honor and opportunity to serve you, thank you for choosing us.

Thank you for the review...We enjoyed visiting with you and your wife. As of the fall we going under complete renovations. Stop in to visit on your next trip to GOTL

Thank you for your review, I apologize I don't remember meeting you. I spoke to your husband and met with him on your arrival. I am sorry that you did not get the room that you booked. Unfortunately, when we have a sold out property and recieve a booking you are placed in the unit we have available. We have recently purchased the property, We will be under going renovations in the fall. The property is old and have a rustic look. The filthy that you are referring to is a shower that is very old. Our staff goes above and beyond to make sure the rooms are clean but, on somethings we can do our best but, needs to replaced to give them a modern look. At no point did your husband express any concerns at all. As property manager I would of been more then happy to address them. I'm sorry that the property did not meet your expectations. Have a great day....

Ms. Deborah, Thank you so much for your kind words. Our staff and myself goes above and beyond for our guest. We enjoyed meeting you and your guest. Our goal is to always make our guest happy and comfortable. Next yr will be exciting with all our renovations and changes. We look forward to seeing you.Have a awesome day

We accommodate many guests each evening, and we strive to make their stay a satisfying one. The principal goal of our hotel is to provide dependable service to all of our guests at reasonable prices. Consequently, it's disappointing to learn that you had circumstances that made it not pleasant.Please accept my sincere apology. We will be looking at this situation and make changes in avoiding future challenges.I want you to know that the comments and suggestions we receive from our guests are taken seriously. Your willingness to share your recent experience is genuinely appreciated. We will be diligent and reviewing your survey as we make things get even better.

We are responding to the comment’s response on your stay with us. We accommodate many guests each evening, and we strive to make their stay a satisfying one. The principal goal of our hotel is to provide dependable service to all our guests at reasonable prices. Consequently, it's disappointing to learn that you may have had circumstances that made it not pleasant. Please accept our sincere apology. We are as you may have noted numerous guests with excellent compliments, our desire is to make sure all our guests stay is with wonderful memories. We want you to know that the comments and suggestions we receive from our guests are taken seriously. Your willingness to share your recent experience is genuinely appreciated. We have and will continue to keep safety first.We thank you for your business.

On behalf of our hotel staff, I am writing to let you know how nice it was to receive your survey response about the attention you experienced from our staff while you stayed at our hotel. We try to go over and beyond the call of duty for all our guests. On the same hand, I was concerned about the mistake we had overlooked. I'm writing to thank you for taking the time to bring this matter to my attention. We accommodate many guests each evening, and we strive to make their stay a satisfying one. The principal goal of our hotel is to provide dependable service to all of our guests. We are thankful and honored for the opportunity in serving you. Please accept my sincere apology. We have and is constantly updating items at the hotel; we will be reviewing the item you noted.Again, I want to apologize and thank you for taking the time to share your concerns with us. On your next visit in the area please call me and I will make sure everything is up to your expectation.

I am responding to the communication on your stay with us concerning the unpleasant experience with one of rooms and amenities.We accommodate many guests each evening, and we strive to make their stay a satisfying one. The principal goal of our hotel is to provide dependable service to all of our guests at reasonable prices. Consequently, it's disappointing to learn that you had circumstances that made it not pleasant.Please accept my sincere apology. After reviving the comments about anything and everything we are saddened as during your multiple days stay, we have no records of any communication from staying with us, including your signature on the comment is anonymous.. I want you to know that the comments and suggestions we receive from our guests are taken seriously. Your willingness to share your recent experience is genuinely appreciated. We thank you for your business.

We are writing to let you know how delighted we were to receive the survey response about the attention you experienced while you stayed at our hotel. We try to go over and beyond the call of duty for all our guests. It is an incredible feeling to know your communication with our staff is AMAZING. We will inform our guest service agents and department about your choices on the survey with outstanding compliments. I am sure they will ask me to say thank you, it is an honor to have the opportunity in serving you. It is wonderful to know you had a most memorable experience with the facility and staff.Given the very nature of the hotel business, the hours are long and demanding. Day or night, good service depends upon people willing to give their very best at all times. That's why it's truly rewarding when a guest recognizes our efforts and takes the time to say thank you.Again, we thank you for your wonderful survey responses. We’re committed to total guest satisfaction, and we look forward to your next visit.

We are writing to let you know how delighted we were to receive the survey response about the attention you experienced while you stayed at our hotel. We try to go over and beyond the call of duty for all our guests. We have informed our guest service agents and department about your survey response choices. They have asked me to say thank you, it is an honor to have the opportunity in serving you. It is wonderful to know you enjoyed your stay with us. Given the very nature of the hotel business, the hours are long and demanding. Day or night, good service depends upon people willing to give their very best at all times. That's why it's truly rewarding when a guest recognizes our efforts and takes the time to say thank you.Again, let me thank you for taking your very valuable time to complete the survey on your stay with us. We’re committed to total guest satisfaction, and we look forward to your next visit.

On behalf of our hotel staff, I am writing to let you know how delighted we were to receive your survey response about the attention you experienced while you stayed at our hotel. We try to go over and beyond the call of duty for all of our guests. I have informed our guest service agents about your compliments from the survey choices. They said thank you, it is truly an honor to have the opportunity to serve you.Given the very nature of the hotel business, the hours are long and demanding. Day or night, good service depends upon people willing to give their very best at all times. That's why it's truly rewarding when a guest recognizes our efforts, and takes the time to say thank you.We accommodate many guests each evening, and we strive to make their night's stay a satisfying one. The principal goal of our hotel is to provide dependable service to all of our guests at reasonable prices. But, it's only through their eyes that we can accurately assess the quality of the accommodations and services we provide.Again, let me thank you for your response. We’re committed to total guest satisfaction, and we look forward to your next visit.

Thank you, for the review. Our staff appreciates you choosing our property. We look forward to seeing you again down the road.

We appreciate the honor and opportunity to serve you.

We are writing to let you know how delighted we were to receive the survey response about the attention you experienced while you stayed at our hotel. We try to go over and beyond the call of duty for all our guests. It is an incredible feeling to know your communication with our staff is AMAZING. We will inform our guest service agents and department about your choices on the survey with outstanding compliments. I am sure they will ask me to say thank you, it is an honor to have the opportunity in serving you. It is wonderful to know you had a most memorable experience with the facility and staff.Given the very nature of the hotel business, the hours are long and demanding. Day or night, good service depends upon people willing to give their very best at all times. That's why it's truly rewarding when a guest recognizes our efforts and takes the time to say thank you.Again, we thank you for your wonderful survey responses. We’re committed to total guest satisfaction, and we look forward to your next visit.

Thank you for giving us an opportunity to serve you.

I am responding to the correspondence on your stay with us and the transportation challenge you experienced.We accommodate many guests each evening, and we strive to make their stay a satisfying one. The principal goal of our hotel is to provide dependable service to all of our guests at reasonable prices. Consequently, it's disappointing to learn that you had circumstances that made it not pleasant.Please accept my sincere apology. After reviewing your comments and investigating with the staff, I was unable to locate any information with you sharing with the staff about the challenges you experience. Had we known you had any challenges we would immediately take actions and resolve for both the hotel and transportation? I want you to know that the comments and suggestions we receive from our guests are taken seriously. Your willingness to share your recent experience is genuinely appreciated.

On behalf of our hotel staff, I am writing to let you know how delighted we were to receive your survey response about the attention you experienced while you stayed at our hotel. We try to go over and beyond the call of duty for all of our guests. I have informed our guest service agents about your compliments from the survey choices. They said thank you, it is truly an honor to have the opportunity to serve you.Given the very nature of the hotel business, the hours are long and demanding. Day or night, good service depends upon people willing to give their very best at all times. That's why it's truly rewarding when a guest recognizes our efforts, and takes the time to say thank you.We accommodate many guests each evening, and we strive to make their night's stay a satisfying one. The principal goal of our hotel is to provide dependable service to all of our guests at reasonable prices. But, it's only through their eyes that we can accurately assess the quality of the accommodations and services we provide.Again, let me thank you for your response. We’re committed to total guest satisfaction, and we look forward to your next visit.