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Reviews of Mountain House Inn

2 out of 5
Mountain House Inn
247 Newton Lane, Gatlinburg, TN

Reviews

7.6

Good

Rating 10 - Excellent. 367 out of 1002 reviews" "
Rating 8 - Good. 308 out of 1002 reviews" "
Rating 6 - Okay. 157 out of 1002 reviews" "
Rating 4 - Poor. 83 out of 1002 reviews" "
Rating 2 - Terrible. 87 out of 1002 reviews" "

7.4/10

Cleanliness

8.2/10

Staff & service

6.8/10

Amenities

7.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Billy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great
Stayed 2 nights in May 2024
Response from Gail on 24 May 2024
Thank you for your review

4/10 Poor

Beverly

Disliked: Cleanliness
It was somewhat alright. Shower didn't work so having to bend over the tub to wash hair was an inconvenience. Carpet was sticky, couldn't walk on it barefoot because feet would be black. Beds were clean with clean linens.
Stayed 2 nights in May 2024
Response from LSO on 21 May 2024
Thank you for staying with us! The shower works. The faucet is one that has a ring that pulls down when the water is on to divert the water to the shower. If you would have mentioned this to any of our staff we could have explained it or showed you how it works.

10/10 Excellent

Sandra

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Close to down town easy to reserve and check in
Stayed 4 nights in May 2024
Response from LSO on 13 May 2024
Thank you for staying with us!

10/10 Excellent

Robyn, Somerville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stay here whenever we can. It’s close enough to our favorite parts of Gatlinburg that we can walk from our room.
Stayed 2 nights in Apr 2024
Response from LSO on 29 Apr 2024
Thank you for staying with us!

6/10 Okay

Tony

Travelled with family
Older place could use some fixing up but everything worked fine. We felt safe and its a decent location to walk down to the main strip in Gatlinburg. I feel like we got our money's worth.
Stayed 2 nights in Apr 2024
Response from LSO on 29 Apr 2024
Thank you for staying with us!

4/10 Poor

Mirka, Hillsborough

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Hotel is conveniently located. It is old and needs a lot of renovations.
Stayed 5 nights in Apr 2024
Response from Gail on 27 Apr 2024
We are in the process of getting the owners to do face lifts. New bedding has been ordered. Thank you for your review

6/10 Okay

Sarah

Travelled with partner
Disliked: Cleanliness
It was a okay place to stay we had absolutely no hot water at all and our shower handle was broken. The beds were poorly made and could have been better. One still had dirty sheets on them.
Stayed 2 nights in Apr 2024
Response from Gail on 26 Apr 2024
We are sorry for the inconvenience you experienced. I don't see any notes where you notified us at the Front Desk so that we could move you or fix the issues you experienced.

8/10 Good

Mary

Travelled with partner
Liked: Staff & service
Humble, vintage digs. Clean and walkable. Staff was nice!
Stayed 3 nights in Apr 2024
Response from LSO on 23 Apr 2024
Thank you for staying with us!

8/10 Good

Theodore

Liked: Cleanliness, staff & service
Good place to stay. It’s close to the main areas.
Stayed 1 night in Apr 2024
Response from LSO on 24 Apr 2024
Thank you for staying with us!

4/10 Poor

Jessica

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from LSO on 23 Apr 2024
Thank you for staying with us!

4/10 Poor

Reggie

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The rooms do not looks as advertised and there were some pluming issues in the shower, but the staff was nice.
Stayed 1 night in Apr 2024
Response from LSO on 17 Apr 2024
Thank you for staying with us!

10/10 Excellent

Hannah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for walking distance
Stayed 2 nights in Feb 2024
Response from LSO on 15 Apr 2024
Thank you for staying with us!

10/10 Excellent

Robert

Stayed 2 nights in Apr 2024
Response from LSO on 13 May 2024
Thank you for staying with us!

8/10 Good

Shannon, Soddy Daisy

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the closeness to the aquarium!
Stayed 2 nights in Apr 2024
Response from LSO on 16 Apr 2024
Thank you for staying with us!

10/10 Excellent

DAVID

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to everything shop,food etc
Stayed 4 nights in Apr 2024
Response from LSO on 9 Apr 2024
Thank you for staying with us!

8/10 Good

James

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
NA
Stayed 4 nights in Apr 2024
Response from LSO on 8 Apr 2024
Thank you for staying with us!

2/10 Terrible

Debra

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
The room was filthy sheets dirty floor dirty terrible . I did not stay and asked for a refund since the condition of the rooms were terrible.
Stayed 1 night in Apr 2024
Response from Gail on 6 Apr 2024
What room were you in?

4/10 Poor

rodney

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 2 nights in Mar 2024
Response from Gail on 6 Apr 2024
We are sorry for your experience. We refunded you.

8/10 Good

Whitney

Liked: Cleanliness, staff & service, property conditions & facilities
Location is awesome!!!
Stayed 1 night in Mar 2024
Response from Gail on 6 Apr 2024
Thank you for your review

10/10 Excellent

Lori

Stayed 3 nights in Mar 2024
Response from Gail on 4 Apr 2024
Thank you for your review

8/10 Good

Kenny

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great price for a Motel right by Anakesta on the strip in Gatlinburg.
Stayed 2 nights in Mar 2024
Response from Gail on 4 Apr 2024
Thank you for your review

2/10 Terrible

Mark

Disliked: Cleanliness, property conditions & facilities
Toilet was not cleaned from previous user who had some gastrointestinal event in the toilet. Hair in the shower. Almost slept in my car.
Stayed 1 night in Mar 2024
Response from Gail on 4 Apr 2024
Did you report the issue to the front desk? We would have made housekeeping come back in and re-do the room. They are in training and we are making them re-do what the forget to do. We are sorry about that.

6/10 Okay

Maria

Vintage feel it was homey
Stayed 1 night in Mar 2024
Response from Gail on 28 Mar 2024
Thank you for your review.

10/10 Excellent

Michael

Liked: Cleanliness, property conditions & facilities
Excellent price, super friendly staff.
Stayed 1 night in Mar 2024
Response from Gail on 30 Mar 2024
Thank you for your review

8/10 Good

Chris

Liked: Cleanliness, staff & service
Nice stay. It's not the 4 Seasons but it worked for us. Little outdated but for a family on a budget it was great! I'll stay here again. Convenient walk to most everything in Gatlinburg.
Stayed 2 nights in Mar 2024
Response from Gail on 28 Mar 2024
Thank you for your review

6/10 Okay

michele

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Staff was super friendly. The room did its job but it could use a good cleaning. Located in a great spot
Stayed 2 nights in Mar 2024
Response from LSO on 26 Mar 2024
Thank you for staying with us!

10/10 Excellent

Samantha

Stayed 2 nights in Mar 2024
Response from LSO on 15 Apr 2024
Thank you for staying with us!

6/10 Okay

Kou

Stayed 1 night in Mar 2024
Response from Gail on 12 Apr 2024
Thank you for your review

10/10 Excellent

Darryl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Mar 2024
Response from Gail on 14 Mar 2024
Thank you for your review Darryl.

8/10 Good

Charity

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
They had our names taped to the door for check in. Have never had that before, but the property was nice for the price.
Stayed 2 nights in Mar 2024
Response from LSO on 11 Mar 2024
Thank you for staying with us!

2/10 Terrible

Sheila

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We were given a room.by the pool and on same level as pool. I wanted to share a picture of the nasty pool water right outside of our room with mosquito larvae. Nasty opaque green water.
Stayed 2 nights in Mar 2024
Response from LSO on 11 Mar 2024
Thank you for staying with us. Our pools do not open until the Memorial Day weekend.

10/10 Excellent

Charles

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was extremely polite and helpful. Would definitely recommend
Stayed 2 nights in Mar 2024
Response from LSO on 4 Mar 2024
Thank you for staying with us!

6/10 Okay

Mary

Travelled with family
Liked: Staff & service
Short Walking distance to Main Street
Stayed 2 nights in Feb 2024
Response from Gail on 23 Feb 2024
Thank you for your review, Mary. We are working to improve things for our guests.

10/10 Excellent

Jessy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean affordable and walking distance to everything!
Stayed 2 nights in Feb 2024
Response from LSO on 19 Feb 2024
Thank you for staying with us! We look forward to seeing you all again soon!

6/10 Okay

Jim

Travelled with family
Disliked: Amenities
Close to downtown
Stayed 1 night in Feb 2024
Response from LSO on 19 Feb 2024
Thank you for staying with us!

10/10 Excellent

Taylor

Liked: Cleanliness, staff & service, property conditions & facilities
Liked
Stayed 1 night in Feb 2024
Response from LSO on 12 Feb 2024
Thank you for staying with us! We look forward to seeing you all again soon!

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from LSO on 29 Jan 2024
Thank you for staying with us! We look forward to seeing you all again soon!

8/10 Good

Pikul

Liked: Cleanliness
Stayed 2 nights in Dec 2023
Response from LSO on 15 Jan 2024
Thank you for staying with us!

8/10 Good

Indira

Liked: Cleanliness, staff & service, property conditions & facilities
All was good
Stayed 1 night in Dec 2023
Response from LSO on 15 Jan 2024
Thank you for staying with us!

10/10 Excellent

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from LSO on 15 Jan 2024
Thank you for staying with us!

10/10 Excellent

GAUTAM

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from LSO on 3 Jan 2024
Thank you for staying with us!

10/10 Excellent

stacy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from LSO on 3 Jan 2024
Thank you for staying with us!

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Excellent location
Excellent location. Good place to stay for quick and easy access to downtown! Basic room with no amenities but a safe neighborhood! If youre looking for a room for sleeping, its perfect.
Stayed 3 nights in Dec 2023
Response from LSO on 1 Jan 2024
Thank you for staying with us! We look forward to seeing you all again soon!

8/10 Good

Nicole

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Great location, great price but you get what you pay for. Everything was clean(bathroom, sheets, towels, sink), but carpet was stained, hole in bathroom door(from where someone had kicked it), chairs stained. Check in and front desk awesome
Stayed 2 nights in Dec 2023
Response from LSO on 1 Jan 2024
Thank you for staying with us!

10/10 Excellent

REGGIE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from LSO on 1 Jan 2024
Thank you for staying with us!

2/10 Terrible

Tabatha

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was hard to get too. The sheets had not been changed, the heat didn't work good. Would nevervstay there again. Definitely wouldn't recommend. Stay away !!!
Stayed 1 night in Dec 2023
Response from LSO on 12 Feb 2024
Thank you for staying with us. If you would have let us know there was an issue we would have taken care of your issues or moved you to another room that was ground level. We have no reports from you 1 night stay that there was an issue.

10/10 Excellent

Anthony

Stayed 1 night in Dec 2023
Response from LSO on 1 Jan 2024
Thank you for staying with us!

2/10 Terrible

Steven

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I think I got herpes taking a shower! Place was absolutely disgusting! Didn’t even want to walk around without shoes on so I bought sandals to shower in and then a comforter to put on the bed so I wouldn’t get bedbugs. The worst part is it was one of the most expensive hotels I’ve stayed in. Not because it was nice but because it had good location. With massive upgrades this place could actually earn 2 stars.
Stayed 1 night in Oct 2023
Response from LSO on 27 Dec 2023
Hello, you all stayed 1 night in October and only paid 109.00 for the night. In Gatlinburg in October. We are a small family owned motel that is in need of an update but our rates reflects that. We had no complaints from you about anything in your room. If there was any issues why would you have not complained then instead of waiting over 3 months to write a review.

8/10 Good

Patricia

Liked: Staff & service
Stayed 1 night in Dec 2023
Response from LSO on 26 Dec 2023
Thank you for staying with us!

6/10 Okay

Joseph

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
Probably wouldn't stay again.
Bed and pillows were comfortable. Carpet was stained. Bedspread had quite a few stains. Could use a good washing. The couch had what looked like fine shreds of paper all over it. The bathtub could use new caulking all around it. It took awhile for the water to get warm enough to shower and even then, it wasn't as warm as I like it. Location is nice and within walking distance of the shopping and restaurants.
Stayed 3 nights in Dec 2023
Response from LSO on 19 Dec 2023
Thank you for staying with us!