When I booked this hotel the night before our stay, I was expecting a nice hotel in Gatlinburg. What we found when we got there and checked in was the best customer service we have ever had at any hotel we have ever stayed in. From the minute my husband dropped ,me off at the door, to the first employee that greeted me when I stepped in to the hotel, I knew we were going to enjoy our stay. I am disabled and the desk clerk arranged for a different room in a close building without my having to ask for anything special. They have a employee accompany you to your room, unload your baggage and walk you to your room and show you everything that it offers, and to check and make sure that everything was stocked well. Such comfortable room amenities. Wonderful restaurants on site and 24 hour staff to make sure your stay is enjoyable and that they are just a call away if you desire anything. We will definitely be back to this fantastic lodge. Well worth the money.
Melissa from Crossville TN
This resort is less than 3 miles from Gatlinburg attractions and 5 miles from Great Smoky Mountains National Park.Guest …More
The day we checked in our room was not ready at the exact time so the staff upgraded our room to a suite which was not something we ask them to do. Anytime we needed something or had questions they very friendly and nice. I would not hesitate to stay there again.
Booked a smoking room but ended up having a non smoking room which was fine because they have a balcony. The staff doesn't really engage into conversations. When you pass by them they dont recognize nor greet you. I belong to the hospitality industry and these are one of the key points in a sucessful and great customer service.
Rhylenne from Memphis
This downtown Gatlinburg hotel is a block from Great Smoky Mountains National Park and the Aerial Tramway to Ober …More
Everyone was very nice and helpful. We had one issue with the refrigerator not working. I reported it to the front desk and they replaced it with a brand new one promptly. I was skeptical at first about this hotel after reading some of the previous reviews. We had a Great stay with Great service! If you need anything during your stay all you have to do is let them know at the front desk. They took care of everything that we needed. We will definitely stay here when we go back. Thanks again!
Earnie and Kim from Ashe County, N.C.
This downtown Gatlinburg hotel is within a mile of Ripley’s Aquarium of the Smokies and the Gatlinburg Convention …More
The room was very nice.. Clean.. Hotel staff was very nice. We only had coffee the next morning but the breakfast looked great. The only negative was the work out room. Old equipment. Very warm. Overall a good experience. Great location on the Gatlinburg Strip and close to the Great Smokey Mountain National Park.
Nancy from tennessee
FREE high speed Internet in all rooms and meeting facilities. Now offering a full hot complimentary breakfast with omelet and …More
My husband and I arrived on our honeymoon and they gave us an upgrade to a jacuzzi room with a fireplace! It was so nice, My only complaint was even with the air on and fan going, the room was still a little too warm for our liking. The pool is awesome and the hot tub as well. it's within walking distance of downtown gatlinburg and it is an awesome location and deal! We will be staying with them again!
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