In-room safe, desk, iron/ironing board, free cots/infant beds
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Reviews of Harbor House at Pier 21

3 out of 5
Harbor House at Pier 21
At Pier 21 # 28, Galveston, TX

Reviews

9.4

Exceptional

Rating 10 - Excellent. 850 out of 1089 reviews" "
Rating 8 - Good. 165 out of 1089 reviews" "
Rating 6 - Okay. 46 out of 1089 reviews" "
Rating 4 - Poor. 17 out of 1089 reviews" "
Rating 2 - Terrible. 11 out of 1089 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

8.6/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Anthony, Winnie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Y
Stayed 1 night in May 2024

8/10 Good

Elena

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location to get on a ship! Easy to walk around. The hotel was clean and nice. Right next store the restaurant was excellent for seafood! Loved walking on the little dock next to the hotel!
Stayed 1 night in May 2024

10/10 Excellent

mona mackey

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel close to shops and restaurants. Very easy casual walk everywhere. Definitely recommend staying here if you are taking a cruise. Dee at the front desk was awesome
Stayed 1 night in May 2024

10/10 Excellent

Thomas

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Front desk didn't seem to care at all
Stayed 1 night in May 2024

10/10 Excellent

Ashley

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Great place highly recommend
Stayed 1 night in May 2024

10/10 Excellent

Michael, Powder Springs

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walking distance to so many places!
Stayed 1 night in May 2024

10/10 Excellent

Harold, Washburn

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay for a cruise.
Stayed 2 nights in May 2024

4/10 Poor

Donna

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
For the price that was paid almost $500. There was nothing but a small room and kind of a breakfast bar. I don’t know if they were renovating or whatever it could find staff most of the time, but it was ridiculous. Disappointing.
Stayed 1 night in May 2024

10/10 Excellent

valerie

Liked: Staff & service, property conditions & facilities
Loved my room, clean, spacious and I liked the decor, there was a rustic feeling in the room. The beds were comfortable.
Stayed 1 night in May 2024

8/10 Good

Jonna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Tammie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location for cruising and a lot of eating places near by.
Stayed 1 night in May 2024

10/10 Excellent

Sandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, quiet, and so convenient for cruise traveling. Staff was very helpful and friendly! Room was excellent! Will definitely be back!
Stayed 1 night in May 2024

6/10 Okay

Ruth

Not worth the money. Limited breakfast
Stayed 1 night in May 2024

8/10 Good

Laurie

Liked: Cleanliness, staff & service, property conditions & facilities
Basic no frills hotel in an excellent location easy walking to carnival and shuttle service to the ten blocks to Royal Caribbean. I’m usually up for the long walk but it was probably about a long mile so the shuttle was super easy and free with this hotel. Room was basic, no frills, but clean
Stayed 1 night in May 2024

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Leanne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I really loved how close this location is to the cruise ship port and downtown. The staff was also incredibly friendly.
Stayed 1 night in May 2024

4/10 Poor

Lydgia

Stayed 1 night in May 2024

10/10 Excellent

Valerie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great place to stay before cruising! Rooms were extra large, comfy beds. Lots of things to do in walking distance. Staff was super friendly. Amazing reataurants. Dolphins swimming around the pier!
Stayed 2 nights in Apr 2024

10/10 Excellent

Crystal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Steven

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great little hotel near the Galveston cruise ports. They even have a complimentary shuttle to the Royal Caribbean cruise port which not as close as Disney and Carnival. The only negative was the water pressure in our shower was abysmal.
Stayed 1 night in Apr 2024

10/10 Excellent

Adolfo

Liked: Cleanliness
big confortable room.
Stayed 1 night in Apr 2024

10/10 Excellent

dusty

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Your front desk lady for our check in on 4/21/23 was the best ever!!!!!!
Stayed 1 night in Apr 2024

10/10 Excellent

Kandace, Houston

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Apr 2024

10/10 Excellent

Felix

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff was very nice and attentive
Stayed 1 night in Apr 2024

10/10 Excellent

DAWN, Willis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our go to hotel anytime we cruise. Dee at the front desk is one of the reasons why. She is so friendly and knows the area well and can give good advice on where to eat, shop etc. we will definitely be back.
Stayed 1 night in Apr 2024

10/10 Excellent

Lisa

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Would highly recommend!!!!
Stayed 1 night in Apr 2024

10/10 Excellent

Christi C

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Pier location - lots of shops, restaurants, and bars in easy walking distance
Stayed 1 night in Apr 2024

10/10 Excellent

Gregg

Liked: Cleanliness, staff & service, property conditions & facilities
All wonderful
Stayed 1 night in Apr 2024

10/10 Excellent

KEVIN, Thornton

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dee was very nice and down to earth. Room was big and clean.
Stayed 1 night in Apr 2024

10/10 Excellent

Phyllis

Liked: Cleanliness, staff & service, property conditions & facilities
My favorite place for night before cruise or just a couple of days to chill in Galveston!
Stayed 1 night in Apr 2024

10/10 Excellent

Heather

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay! Close to Stand.
Stayed 1 night in Apr 2024

10/10 Excellent

Lance

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location when cruising…comfortable amenities friendly staff
Stayed 1 night in Apr 2024

10/10 Excellent

ronald

Stayed 1 night in Apr 2024

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent! little pricey but what isn’t when yr on vacation
Stayed 1 night in Apr 2024

10/10 Excellent

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dee did an excellent job with checking us in and getting us our vouchers for local restaurants. The rooms were clean and convenient to our cruise port. We will choose this hotel location in the future. Thank you for a wonderful stay.
Stayed 1 night in Mar 2024

10/10 Excellent

Brian

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location to the old district and close to the ports
Stayed 1 night in Apr 2024

10/10 Excellent

Billy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property wasn’t too large. Rooms were very large.
Stayed 1 night in Mar 2024

10/10 Excellent

phil

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great location before our cruise, close to great restaurants and some unique shops and Dee was helpful guiding us.
Stayed 2 nights in Apr 2024

10/10 Excellent

George

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was excellant. The staff knowledgeable and friendly. Highly recommend this hotel.
Stayed 2 nights in Apr 2024

10/10 Excellent

Edward

Liked: Cleanliness, amenities, property conditions & facilities
Dee was fantastic checking us in. She was very pleasant and very knowledgeable of the surrounding area. There is lots of restaurants around or near the hotel
Stayed 1 night in Apr 2024

10/10 Excellent

Marilyn

Travelled with partner
Liked: Amenities, property conditions & facilities
The Harbor House at Pier 21 is a great hotel. The rooms are clean and newly renovated. We are very pleased with the property.
Stayed 1 night in Apr 2024

10/10 Excellent

Jessica

Stayed 1 night in Apr 2024

10/10 Excellent

Kevin, San Diego

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay as always!!!!
Stayed 1 night in Mar 2024

10/10 Excellent

Kathryn

Stayed 1 night in Mar 2024

10/10 Excellent

theodoros

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Jeff

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stag was nice and very helpful. Beatrice really stood out as a member that helped us.
Stayed 1 night in Mar 2024

8/10 Good

Joy

Stayed 1 night in Mar 2024

10/10 Excellent

Joy

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was in a nice area that had nice places to explore/dinning and the ability to just watch the water and boats from the area. Rooms were very large and nice bathrooms! The breakfast served each morning was a nice surprise with nice options(my youngest loved the pancake machine that you wave your hand in front of for it to make 2 pancakes at a time) - would stay here again if cruising out of Galveston!
Stayed 1 night in Mar 2024

10/10 Excellent

Lauren

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Right on the water and close to the cruise terminals.
Stayed 1 night in Mar 2024

10/10 Excellent

larry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great ( but expensive) hotel right at the cruise port. Comfortable bed and very nice room. Great shower too. Love the hotel
Stayed 1 night in Mar 2024