All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Rating 10 - Excellent. 622 out of 1006 reviews" "
10 - Excellent
622
Rating 8 - Good. 225 out of 1006 reviews" "
8 - Good
225
Rating 6 - Okay. 84 out of 1006 reviews" "
6 - Okay
84
Rating 4 - Poor. 42 out of 1006 reviews" "
4 - Poor
42
Rating 2 - Terrible. 33 out of 1006 reviews" "
2 - Terrible
33
9.0/10
Cleanliness
9.2/10
Staff & service
8.4/10
Amenities
8.6/10
Property conditions & facilities
8.6/10
Eco-friendliness
Reviews
6/10 Okay
Laura
Travelled with group
25 Apr 2024
The property and room was clean. All the staff were very friendly and helpful. The hotel, elevator and room had a horrible musty odor that you could not escape from. The rooms were noisy with you be able to hear everything from the hallway as well as the rooms and bathroom from next door.
Dear Gavin, Thank you for choosing to stay with us at Best Western Plus Seawall Inn & Suites By The Beach. We are pleased to hear you had a great experience. Come back soon!
4/10 Poor
wilfred
Travelled with family and small children
20 Apr 2024
Liked: Amenities
The room was not what we expectated
wilfred
Stayed 1 night in Mar 2024
Response from General Manager on 21 Apr 2024
Dear Wilfred,Thank you for taking the time to leave a review. We are sorry to hear your room was not up to your expectations, and invite you to reach out to us so we may learn what can do to make your next visit a five-star visit. Thank you again for sharing your concerns with us.
It appears as though your rating does not match the review provided. If you would not mind, could you please reflect our five-star service to correlate with the "great" feedback we received. It would be very much appreciated!
Dear Jennifer,Thank you for your feedback. We apologize if our current facilities did not meet your expectations. We are continually working on updating our property to enhance guest experiences. Your input is invaluable, and we hope to have the opportunity to impress you with our improvements on your next visit.
The hotel was very nice and is a great location. Great employees and breakfast. The room was fantastic!
Nathan
Stayed 1 night in Apr 2024
Response from General Manager on 21 Apr 2024
Dear Nathan,We're delighted you enjoyed your stay at Best Western Plus Seawall Inn & Suites By The Beach! It's great to know that our friendly staff, convenient location, and tasty breakfast helped make your visit memorable. If your travels bring you back to the area, please come see us again.
Dear Timothy,Thank you for highlighting your pleasant experience and recognizing our convenient location. Our team is thrilled to hear that you enjoyed your stay, and we look forward to welcoming you back to Best Western Plus Seawall Inn & Suites By The Beach for another enjoyable visit.
10/10 Excellent
Beverly
Travelled with partner
16 Apr 2024
Staff friendly and helpful
Beverly
Stayed 1 night in Apr 2024
Response from General Manager on 17 Apr 2024
Dear Beverly,It is wonderful to know that you had an excellent experience with us. Our team is committed to providing high-quality guest service, and we’re thrilled to hear that we made a good impression on you. Thank you for your perfect rating, and we hope you return soon!
Dear Marcus,Thank you for taking the time to leave a review. Your feedback helps us improve the comfort of future guests, and we hope you'll visit us again soon.
Dear Christiane,We were happy to provide you with clean, welcoming accommodations, and we're glad you enjoyed your visit. Please come see us again the next time you're in the area.
The lady who checked me in was nice. She was a new hire and was struggling. Also the WiFi was down which affected me being able to work. If I had known it was down I probably would have chosen a different hotel.
Sherri
Stayed 1 night in Apr 2024
Response from General Manager on 10 Apr 2024
Dear Sherri, Thank you for sharing your feedback with us. We apologize for the inconvenience you experienced with the Wi-Fi during your stay. Your comments have been noted, and we will review our Wi-Fi system to ensure a smoother experience for our guests in the future. We value your input as it helps us improve, and we hope to have the opportunity to welcome you back for a better stay.
I thought that the room was clean and the bed was comfortable. I enjoyed the breakfast and it was close to everything that I wanted to see and do on my trip.
Sandra
Stayed 1 night in Mar 2024
Response from General Manager on 8 Apr 2024
Dear Sandra,Thank you for choosing Best Western Plus Seawall Inn & Suites By The Beach and for sharing such a great review. We are delighted that our clean, comfortable accommodations, delicious breakfast, and wonderful location were everything you needed for an enjoyable five-star experience.
4/10 Poor
Abhinav
5 Apr 2024
Liked: Staff & service
Disliked: Property conditions & facilities
Expensive
Abhinav
Stayed 1 night in Mar 2024
Response from General Manager on 8 Apr 2024
Dear Abhinav,Thank you for choosing to stay with us during your recent trip. Our goal is to provide every guest with a wonderful experience, and we're disappointed to learn you didn't feel we provided a good value for our services. We would like to read more about how you felt we could improve and look forward to connecting with you.
10/10 Excellent
Beverly
5 Apr 2024
Beverly
Stayed 1 night in Apr 2024
10/10 Excellent
Rebecca
2 Apr 2024
Easy check in.
Rebecca
Stayed 1 night in Mar 2024
Response from General Manager on 4 Apr 2024
Dear Rebecca,Thank you for taking the time to leave a review. We're happy top hear you had a five-star stay, and hope you'll visit us again soon!
Staff good to work with, very helpful. Beds are so so comfortable. Breakfast was good.
Erin
Stayed 1 night in Mar 2024
Response from General Manager on 4 Apr 2024
Dear Erin,It was a pleasure having you as our guest at Best Western Plus Seawall Inn & Suites By The Beach. We are glad you enjoyed our comfortable accommodations, delicious breakfast, and helpful service. Thank you for your review, and we want to invite you back anytime for another relaxing stay.
Dear Sherri,Thanks so much for your review of Best Western Plus Seawall Inn & Suites By The Beach! It's great to know our peaceful accommodations and comfy beds impressed you. It would be our pleasure to welcome you back anytime.
10/10 Excellent
Miguel
Travelled with family, Travelled with family and small children
The property itself was really nice for the price and location
Miguel
Stayed 1 night in Mar 2024
Response from General Manager on 20 Mar 2024
Dear Miguel, Thank you for taking the time to share your feedback! Providing an enjoyable experience is what we strive for and we are happy to hear that we were able to meet your expectations. We look forward to seeing you on your next visit!
6/10 Okay
Darlene
Travelled with partner
11 Mar 2024
Liked: Staff & service
Did not like the location. On their website it appeared that the hotel was on the beach when in reality the beach was across the road and not visible at all from the hotel.
Darlene
Stayed 1 night in Feb 2024
Response from General Manager on 13 Mar 2024
Dear Darlene,Thank you for your feedback and for staying with us. We are disappointed your visit was not as expected, and we apologize for any inconvenience. It was an honor having you as our guest, and we hope you will consider a return visit the next time you are in Galveston.
6/10 Okay
Linda
Travelled with family
10 Mar 2024
Liked: Cleanliness
Just average or slightly poor. Sheets were clean and soft.
Linda
Stayed 1 night in Mar 2024
Response from General Manager on 12 Mar 2024
Dear Linda,Thank you for taking the time to share your feedback with us. While we're pleased to hear that you found our sheets clean and soft, we're concerned to learn about your overall experience. Your satisfaction is important to us, and we'll strive to improve based on your comments. We hope to have the opportunity to exceed your expectations during your next visit.
Dear Don,Thank you for your perfect rating! We're delighted our free cruise parking was the highlight of your experience, and we appreciate you mentioning it to your fellow travelers. It was a pleasure having you here, and we hope you return soon!
The Staff went out of their way to make sure our family was well taken care of. Above and beyond. Highly recommended.
Raymond
Stayed 1 night in Feb 2024
Response from General Manager on 6 Mar 2024
Dear Raymond,We're so happy to know that our amazing team members were the highlights of your visit and that you had a great time with us overall. Your recommendation means the world to us and we hope to see you again soon.
The front desk receptionist, Rene A, made our experience great. The coffee was great. We didn’t eat at the breakfast bar although it looked good and well stocked. It was too cold for the pool but it looked very attractive.
Doris
Stayed 1 night in Feb 2024
Response from General Manager on 6 Mar 2024
Dear Doris,From our tasty coffee to our friendly team members, we're so happy to know that you enjoyed everything about your time with us. We will be sure to pass your compliments along to Rene and we hope to see you again soon.
Really enjoyed our stay. When I first got in my room I thought it was small and he was but the other pros outweighed that The manger I believe (day clerk) was great.
Steve
Stayed 1 night in Feb 2024
Response from General Manager on 4 Mar 2024
Dear Steve,Thank you for taking a moment to leave a review. It's wonderful to know you had an enjoyable experience! Our team is committed to providing high-quality guest service, and we’re thrilled to hear that we made a good impression on you. Should your travels bring you back to the area in the future, we hope you'll consider staying with us again!
Dear Debbie,It was a pleasure to welcome you to Best Western Plus Seawall Inn & Suites By The Beach during your recent visit. We're happy to hear you had a pleasant experience and that you appreciated our comfortable and well-maintained accommodations. However, we're sorry if you found our property not as updated as you were expecting but we do value your feedback. Thank you for your review, and we hope to have the opportunity to welcome you back the next time you're in the area.
Dear David,Thank you for allowing Best Western Plus Seawall Inn & Suites By The Beach to host your recent stay. We're happy to hear you had an enjoyable visit and that you found us ideal prior to your cruise. We're grateful for your comments, and we hope to have the opportunity to welcome you back the next time you're in the area.
Front desk let us check in early. Room very clean. A bit of a walk to the better places on the seawall. Good value.
Bonnie
Stayed 1 night in Feb 2024
Response from General Manager on 26 Feb 2024
Dear Bonnie,Thank you for choosing Best Western Plus Seawall Inn & Suites By The Beach and for sharing your delightful review. We are thrilled you were impressed with our wonderful staff, clean accommodations, and great value. It would be a pleasure to welcome you back for another five-star experience.
10/10 Excellent
Alice
22 Feb 2024
Alice
Stayed 1 night in Feb 2024
10/10 Excellent
Dean
20 Feb 2024
Dean
Stayed 1 night in Feb 2024
10/10 Excellent
Starlisa
Travelled with family, Travelled with partner
19 Feb 2024
Pleasant staff and very helpful with our trip. Clean rooms!
Starlisa
Stayed 1 night in Feb 2024
Response from General Manager on 21 Feb 2024
Dear Starlisa,We're so happy to know that our amazing team members and clean rooms were the highlights of your visit. Thank you so much for taking the time to leave us your five-star rating and we hope to see you again soon.
Dear John,Thank you for choosing Best Western Plus Seawall Inn & Suites By The Beach! We're delighted you had a good experience. Our team strives to ensure every guest enjoys a comfortable stay, and we look forward to welcoming you back for another great night in the near future!
The room was comfortable and clean. The location isn't far from the Carnival cruise terminal, so it was easy to take a short Uber ride over to the location. The hotel allowed extended parking in the rear for guests that are on a cruise. The best part is that my car was still there and in good shape when I got back. Great stay.
Joe
Stayed 1 night in Feb 2024
Response from General Manager on 20 Feb 2024
Dear Joe,It is wonderful to know that you had an excellent experience with us! Thank you so much for your kind words about our impeccable accommodations and for mentioning our convenient location and extending parking. Take care, and know we'd be thrilled to welcome you back anytime your plans bring you this way.
10/10 Excellent
Rebecca
Travelled with family, Business traveller
15 Feb 2024
Liked: Amenities
Enjoyed the stay.
Rebecca
Stayed 1 night in Feb 2024
Response from General Manager on 20 Feb 2024
Dear Rebecca,It is always a delight to know that our guests had an enjoyable experience with us. Thank you for the excellent rating and for choosing us for your accommodations. Please keep Best Western Plus Seawall Inn & Suites By The Beach at the top of your list for your accommodations on your next visit to Galveston. Come back anytime!
The staff was friendly and informative to questions we had. I would go back again.
paula
Stayed 1 night in Jan 2024
Response from General Manager on 8 Feb 2024
Dear Paula,Thank you for your kind words regarding our team's friendly service. We are glad we could answer any questions you had. It was an honor having you as a guest at Best Western Plus Seawall Inn & Suites By The Beach. Please stop by and say hello the next time you are in Galveston!
Older hotel but owner very nice and professional and very clean. Extremely close to cruise ship area. Nice view of beachfront.
Sharon
Stayed 1 night in Jan 2024
Response from General Manager on 1 Feb 2024
Dear Sharon,We're so thrilled to know that you had a good time with us and that our prime location was perfect for your needs. It's also wonderful to hear that you found our accommodations to be clean. Thank you, and we hope to see you again soon.
10/10 Excellent
Kagan
Travelled with family, Business traveller
30 Jan 2024
Easy check in
Kagan
Stayed 1 night in Jan 2024
Response from General Manager on 1 Feb 2024
Dear Kagan,Thank you so much for the five-star rating. We're so happy to know that you had a good time with us overall and that our easy check-in impressed you. Please consider coming back to join us again in the future.