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Reviews of Royal Hotel Kawaguchiko - Hostel

2 out of 5
Royal Hotel Kawaguchiko - Hostel
6713-22 Funatsu, Fujikawaguchiko, Yamanashi-ken

Reviews

7.4

Good

Rating 10 - Excellent. 67 out of 292 reviews" "
Rating 8 - Good. 111 out of 292 reviews" "
Rating 6 - Okay. 69 out of 292 reviews" "
Rating 4 - Poor. 34 out of 292 reviews" "
Rating 2 - Terrible. 11 out of 292 reviews" "

7.2/10

Cleanliness

7.6/10

Staff & service

6.2/10

Amenities

6.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

4/10 Poor

Lee, cheyenne

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Room was beat up and just seemed very rundown
Stayed 1 night in May 2023

10/10 Excellent

ALEXANDRA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

8/10 Good

choi hung

Travelled with family
Liked: Cleanliness, staff & service, room comfort
quiet and relaxing trip
nice and quiet hotel and old-style onsen. i have no idea if it's the winter time reason or whatever, not so many guests there, basically we shared the whole hotel among 2 or 3 rooms of guests only. nice in a way. but honestly i think the dinner and breakfast could have been better.
Stayed 1 night in Nov 2022

4/10 Poor

Marissa

Travelled with family
Disliked: Amenities, property conditions & facilities
They try open the door while we are inside the room,why not use doorbell for delivering some amenities,needed to wait people at front desk😕
Stayed 1 night in Feb 2022

6/10 Okay

Nurfitrah

Travelled with partner
Liked: Cleanliness, staff & service
What I like: Clean, convenient, within walking distance to eki and many shops and good view of Mt Fuji What I dislike: Based on prior experience staying in half board hotel, I don't think I got what I paid for. The dinner was ok, breakfast was not great.
Stayed 1 night in Nov 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a nice time, the rooms a bit old but comfortable. Only toilet in room could use an update. Food and onsen were really good. Good deal for this price
Stayed 1 night in Jun 2020

10/10 Excellent

GerJeng

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is attentive and helpful. Very pleasant with the shuttle service from the station. The lake and fujisan can view from our room. I am happy that the security during night shift is so responsible, he knock our door non stop because he saw our key was hanging outside the door. We are appreciate for the help. Arigatou gozaimasu to all your staff.
Stayed 2 nights in Jan 2020

6/10 Okay

Hee

Travelled with family
Disliked: Room comfort
No dining nearby
Stayed 1 night in Jan 2020

10/10 Excellent

villetelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019

8/10 Good

Chin Tung

Liked: Property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

4/10 Poor

Anuttara

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019

8/10 Good

Jim

Liked: Cleanliness, property conditions & facilities, room comfort
Kawaguchiko - JKS
Beautiful room in a clean hotel, handy to the centre of town. However there was initial confusion at the check-in around additional charges which were forced upon us before they would let us have the room key. Even although we had shown them documented evidence that " Guaranteed & paid in Full" was not understood by the check-in staff.
Stayed 1 night in Oct 2019

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness
I don't think I will stay there again.
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely
Lovely cozy place close to the lake. The onsens are exquisite. We had a view of the Fuji-san from our room.
Stayed 3 nights in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jul 2019

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Onsen was good
The outdoor onsen is really good. One thing I don’t like is the shared common bathroom at the dormitory area is share by female and male together and it has smell, so I don’t use it. I rather go down to the public female bathroom at Onsen area which is much better. I like their free shuttle bus to Train station too. The building interior itself is pretty old.
Stayed 2 nights in Jul 2019

8/10 Good

Caitlin

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Decent Enough
The hotel was decent aside from the uncomfortable beds + pillows and the subpar breakfast (honestly save your money on breakfast and go to one of the local restaurants). However the hot springs were fabulous as well as the aesthetic of the room, as well as that, it is very close to Lake Kawaguchi.
Stayed 1 night in Jun 2019

6/10 Okay

Nguyen

Vị trí đẹp để ngắm Phú Sỹ. Nhưng khách sạn cũ, nhà vệ sinh và tắm quá nhỏ.
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would consider this a hotel more than a hostel. The staff was attentive and friendly. Check in process was easy and appreciated that they scheduled a taxi for my early departure the following day that was outside of the free hotel shuttle times. The tatami room was very spacious and well furnished. We appreciated that the onsen was tattoo friendly for my friend. Only thing we were frustrated with was the phone number listed on Expedia and online was inaccurate. We tried to call the hotel to schedule a pick up from Kawaguchiko Station but upon calling, the number was listed as invalid.
Stayed 1 night in May 2019

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly and attentive staff, went out of their way to help us and make our stay very comfortable. Room was spacious, with a very nice outdoor soaking tub.
Stayed 1 night in May 2019

2/10 Terrible

kessie

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
complain for the fecility booking through website.
The hotel was NOT what it was look like on their website, It was noise and over crowed. I have booked a room for one person and it turned up it was mixed sex dormitory and without any washing facility. It refused give my money back as I requested. It did NOT mention any this on their website. So please be aware that when you book your room for this hotel!!!
Stayed 1 night in Apr 2019

6/10 Okay

Violet

Disliked: Cleanliness
Stayed 3 nights in Apr 2019

4/10 Poor

Chao

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Mar 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
View of Third floor it has a tree it can not see Fuji. By the way everything it is very good both location and cost. If the next time i come back again to stay here certainly.
Stayed 1 night in Jan 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good location near the lake, free shuttle service from bus station to the hotel. What we don’t like is the toilet, it’s very loud when flushed.
Stayed 1 night in Jan 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location. We can see Mt. Fuji from our room. A few minutes walk to the lake and bus stop. Friendly staffs. Very nice Japanese style breakfast.
Stayed 1 night in Jan 2019

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mountainside Hotel
Great hotel! It may look old but that’s the charm. I love the outdoor onsen. The view of Lake Kawaguchiko was awesome. The view of Mount Fuji was surreal. Breakfast was superb. Thank you Sean and Marge!
Stayed 1 night in Jan 2019

10/10 Excellent

Evelyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel that meets expectations & more.
Room was good, but as its on 2nd floor there was no view. But the Dinners and Breakfasts and Waiters really stood out even exceptional.
Stayed 2 nights in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very friendly hotel at a great price
The staff were extremely courteous, and the hotel was located in an excellent location. The food was great and I really enjoyed the Onsen. The shower in the room was faulty in the hotel. However, the staff repaired it immediately. I’d use this hotel again in the future.
Stayed 2 nights in Dec 2018

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is great and staff are very friendly. Onsen is awesome! I wish we don’t have to walk outside for 5 seconds to get into our showroom in the suite. It was freezing in the winter night!
Stayed 1 night in Nov 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2018

8/10 Good

Seok Boey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2018

4/10 Poor

Rex, Tokyo

Disliked: Staff & service, property conditions & facilities, room comfort
Nice onsen and location, service poor
Nice outdoor onsen and hotel on lake side. Service was poor. We booked 1 western and 1 japanese room. Got both japanese due to hotel being full. An email advising of this would be good since the check in staff were unapologetic. Amenities lacking with no shampoo in room nor face soap in onsen.
Stayed 2 nights in May 2018

10/10 Excellent

Mark Emmanuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2017

4/10 Poor

Nancy, Canada

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Run down hotel, not a good value.
The staff were very nice and helpful. We had a no smoking room but smoke seeped in from he hall and adjacent rooms. Our bathroom has mould on the shower curtain and shower walls.
Stayed 3 nights in Oct 2017

6/10 Okay

Verified traveller

Stayed 2 nights in Aug 2017

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Feeling comfortable to stay here Would stay here again when I visit Fuji next time
Stayed 2 nights in Jun 2017

4/10 Poor

Trish, Australia

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Disappointing
The best thing about this hotel is the staff, they were very helpful and friendly. The hotel is in need of an up grade , carpet in hallways with large hotels in it ,curtains in rooms out dated , pillows rock hard making sleeping have difficult .

10/10 Excellent

Wayne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice springs and view of Mount Fuji.
It was excellent. The hot springs was good. There is a very nice view of the Mount Fuji by the lake where it could be reached in two minutes.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, great room.
We stayed here one night and it was really good. The location was amazing, right next to the lake. Our room was big and kept very warm before we arrived. It was also very clean, though the toilet room smelled a little strange. Unfortunately we had some bad timing, as the bikes were undergoing maintenance, so we couldn't rent them. However it didn't ruin our stay. The staff were very kind and the hotel was in good condition overall. I would definitely stay here again.

4/10 Poor

Rory, UK

Disliked: Staff & service, property conditions & facilities, room comfort
Run-down hotel in need of a spruce-up
Staff were surely at check-in, especially so by Japan standards. The public areas of the hotel were in clear need of renovation, although the room was in better order Room was well appointed and private outside onsen (superior room only) was good but the room stank of stale cigarette smoke I would not pay for breakfast here - rather save the money and get food outside This place was adequate if you are on a budget but can afford a little better than a hostel, but otherwise I'd try and stay elsewhere.

10/10 Excellent

amp

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice staff
Easy to go. U can tell the information at the kawaguchiko sta to call the hotel's car to pick u up at the sta. Thr room is big for.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Convenient to the lake and the station.
The hot springs were great, one indoor pool and a outdoor pool.

8/10 Good

Mei Yu

Liked: Cleanliness, staff & service, room comfort
Good hotel overall!
The hotel is a bit old but some facilities seem to have been renovated. Staff are polite, nice and helpful. Breakfast is good. But the room is a bit musty.

6/10 Okay

Gab, Australia

Liked: Cleanliness, staff & service
Very good location but be careful about booking
Expedia made a wrong booking for my room making us staying in a small room with 5 people for first night. However , hotel staff fixed for us but we needed to pay extra . The website made us a little confused and made us misunderstand the booking . Not very happy . Overall hotel is at a convenient location .

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Spacious Hotel by Lake Kawaguchiko
Most of the Hotels in Kawaguchiko provide shuttle service from the Train Station to the hotel. Just notify the Tourist Center and they will inform the Hotel to fetch you. I believe many bad reviews of the Hotel are due to the worn out rooms of the Old Banquet Level and Old Wing of the Hotel. The rooms in the newer Wing are extremely well built and clean with all the necessary amenities. However, probably due to short staff, I believe they aren't able to keep up with the maintenance and upkeep of the rooms as I do see some breakage and worn off furnishing. The meals which was reserve in advance, were great. I really enjoy their Dinner, with Shabu Shabu on the first night and BBQ on the second. The Onsen was great with a nice outdoor garden. But do be careful at night as it is dimly lit and difficult to see the path around the outdoor onsen.

10/10 Excellent

Nancy, Thailand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect!
Full of facilities, good location, outdoor onsen, japanese style room.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Stop Over
A good nights sleep across from the lake. Location couldn't be better. The hot bath was excellent too.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort