From the first day it was bad, booked Priveledge club and was expensive, should of had Chromecast in room, it was missing, was told that it would take possibly 2 days as engineer was off for the weekend. Weather was awful so needed to watch something on TV. Moved room to another suite and noise kept us awake all night, had to sleep in a different room that night , sounded like boilers going all night, quite loud .staff said they knew nothing of the noise but engineer heard it . Moved again to a quiet suite , much better, battery went in the door so we could not gain access to the room, this happened a few times and the final time they had to change the mechanism, we were left waiting outside the room in bathrobes for 30 minutes after coming back from sauna. After our first move we left our swim stuff tied to the clothes hanger on the balcony. we told the staff this and they took 2 days to come back to us saying it was not there . These items were quite expensive. Preferred club gave us an exclusive seating area in the restaurant , when diners had not paid the extra they were moved. One Polish couple sat down and because the waitress was Polish they were allowed to stay. I got 100 euro back off an over €3k one week stay . Never again
Ants in rooms, safe batteries gone . Overall management was very lacking, one great staff member Nati helped us out so much . Food in mornings was good , in evenings in the Market cafe the food was simple and not so good